Retail Sales Manager

Job Description

We are looking for a results-driven Retail Sales Manager with experience in the jewellery industry to oversee daily showroom operations, lead the sales team, and ensure exceptional customer service. The ideal candidate should have a deep understanding of jewellery products, excellent communication skills, and the ability to drive showroom sales and build customer loyalty. Key Responsibilities: Manage day-to-day operations of the jewellery showroom. Supervise and motivate the sales team to meet and exceed sales targets. Provide personalized customer service, assisting clients with product selection and purchase. Maintain in-depth knowledge of gold, diamond, and precious stone jewellery collections. Monitor inventory levels, display arrangements, and stock rotation. Handle customer queries, concerns, returns, and complaints professionally. Train and develop sales staff on product knowledge and sales techniques. Ensure compliance with billing, safety, and security procedures. Prepare daily sales reports and submit performance metrics to management. Plan and execute in-store promotions, festivals, and events to boost sales. Required Qualifications: Bachelor's degree or diploma in Business, Retail Management, or related field. 3–5 years of experience in retail sales management, preferably in jewellery. Excellent sales, leadership, and customer service skills. Knowledge of gold purity, diamond certification, hallmarking, and pricing. Strong communication skills in English and local languages. Basic knowledge of billing systems and inventory software (POS, ERP preferred). Job Type: Full-time Pay: ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Expected Start Date: 18/06/2025