Required on paper Quality- AM - Domestic BPO Process - 5.5 LPA

Contact Person: HR Sharandeep Kaur - 9266364422

Role Description

This is a full-time, on-site role for an Assistant Manager Quality - Domestic. The position is located in Noida, India. The Assistant Manager Quality will be responsible for overseeing the quality of processes and customer interactions, developing and implementing quality improvement initiatives, conducting audits, and reporting on quality metrics. The role also involves providing training and support to team members, ensuring compliance with company standards, and collaborating with other departments to enhance overall service quality.

Qualifications

• Experience in quality management, process improvement, and auditing
• NEED ON PAPER AM QUALITY.
• Strong skills in data analysis, reporting, and using quality management tools
• Proven ability to lead, train, and support team members
• Excellent communication, problem-solving, and organizational skills
• Ability to work independently and collaboratively with other departments
• Familiarity with the BPO industry and customer support operations
• Bachelor's degree in business, Management, or related field
• Experience in developing and implementing quality improvement initiatives