Receptionist, telecaller

TELECALLER

Key duties and responsibilities

· Outbound Calling: Making calls to potential customers (cold calling) or existing clients to explain product features, benefits, and pricing.

· Inbound Calling: Handling incoming calls to answer customer inquiries, resolve complaints, and provide support.

· Lead Generation: Identifying and qualifying potential customers, gathering contact details, and updating databases for follow-up actions.

· Customer Service: Addressing customer concerns, clarifying uncertainties, and offering solutions or alternative options.

· Record Keeping: Maintaining accurate call logs, updating customer information in the database, and documenting interactions.

· Reporting: Submitting daily progress reports, providing feedback on customer preferences, and updating management on sales or engagement goals.

· Compliance: Adhering to telecalling scripts, company policies, and sales guidelines.

Essential skills

· Excellent verbal and written communication skills to effectively convey information and build rapport with customers.

· Paying close attention to customer needs, concerns, and questions, and responding appropriately to build trust and offer suitable solutions.

· Proficiency in using telecalling software, databases, and basic computer applications for data entry and record keeping.

· Providing excellent customer service by addressing inquiries and complaints professionally and efficiently.

· Efficiency in handling a high volume of calls, prioritizing tasks, and meeting deadlines.

· Understanding the features, benefits, and pricing of products or services offered by the company.

Educational background and experience

· High school diploma or equivalent is generally required, while a bachelor's degree.

· Previous experience in telecalling, telesales, or a similar customer service role is often preferred, according to indeed.

· Experience in a specific industry (e.g., insurance, real estate) might be preferred depending on the role.

Career path

The career path for a Telecaller can lead to various opportunities within the sales and customer service domains. Some common progression paths include:

· Team Leader/Supervisor

· Training and Quality Assurance

Continuous learning through courses and certifications, coupled with building a professional network, can help smooth the transition into these advanced roles.

Salary

Salaries can vary based on experience, skills, and location.

Contact us:

J K ASSOCIATES

A-18 Gulab Bagh Nawada Near Nawada Metro Gate No 03

Pillar No 732 Uttam Nagar Delhi - 110059

Name: Nikita
Phone No: +91 9310198146

Job Type: Full-time

Pay: ₹9,624.76 - ₹14,624.79 per month

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person