Quality Assurance Coordinator

As a Quality Assurance Coordinator at Assurant, India, you will be responsible for monitoring and evaluating end-to-end claim and service activities conducted by Operations to ensure high-quality results, adherence to processes and procedures, and positive customer experiences. Your role will involve providing quality reporting and analysis to management for the continuous development of their teams and engaging in process improvement initiatives across functional areas. Located in Navi Mumbai at our India office, this position requires you to work 5 days a week in a general shift from the office. Your main duties and responsibilities will include partnering with cross-functional teams to gain proficient knowledge of clients, products, and services, conducting monthly quality evaluations for completed claim/service events, measuring team member quality and adherence based on program and process documentation, and providing reporting and analytics on team member performance. Additionally, you will collaborate with managers and cross-functional teams to identify trends and inefficiencies, recommend areas for process improvement, maintain audit/evaluation logs, serve as secondary quality oversight for the Call Center, offer coaching and support to operational team members, escalate compliance violations or fraudulent activities, align team members with quality standards, support ongoing quality initiatives, assist in training new quality team members, and handle other duties as assigned by Leadership. To qualify for this position, you should have a Bachelor's degree in business or a related field, a minimum of 5 years of experience in quality assurance or audit roles for operational teams, strong verbal and written communication skills, exceptional organizational abilities, expert problem-solving skills, the ability to recognize and recommend improvement areas, effective communication and influencing skills, understanding of financials and performance metrics, capability to work in a fast-paced environment meeting tight deadlines, and proficiency in working with a diverse range of leaders and management. Join us at Assurant, India, and make a significant impact by ensuring quality excellence in our operations while enhancing customer experiences and driving continuous improvement initiatives.,