Manager-Complaints & Escalated Claims, Assurant-India This position is primarily responsible for managing the performance of outsourced call center and operational support providers. This role will focus on ensuring the delivery of all required services and that these are delivered within required service level standards. This role will also be responsible for process improvements and performance optimization of the outsourced partners. Leading the onboarding of new programs with the outsourced providers and ensuring appropriate governance is followed. Supporting the pro-active, efficient, and cost-effective management of claims and services. Oversight for the design, execution and tracking for escalations and escalation management. This position will be Work from Office at our Mumbai, India location. What will be my duties and responsibilities in this job? Ensure that the respective teams are delivering the highest standard of customer service and seek to achieve the best outcome for the customer and Assurant while ensuring policies and procedures are adhered to when lodging, assessing and settling claims or responding to customer enquiries. Ensure that the providers comply with all insurance and non-insurance regulatory bodies/laws and internal policies and provide a strong level of knowledge on Assurant’s products and procedures.Drive the design, execution and tracking for disputes and escalations through resolution and within appropriate timeframes while striving to achieve the best outcome for customers and Assurant.Achieve the required standards of performance against all core job responsibilities as measured by individual, team and business performance results. Interact with key clients as the primary contact and subject matter experience for outsourced operations and escalation management.Achieve all contractual SLAs for all clients and ensuring that all SLA’s and requirements are reported on in a timely manner.Utilize available data, such as escalations and root cause analysis, to drive continual process improvement with a focus on implementation of both corrective and preventative actions.Assist in the implementation of new clients and programmes ensuring that all processes are in place and that employees and outsourced partners have been appropriately trained to ensure effective claim and customer management.Ensure effective routine engagement with the outsourced providers management teams:Actively participating in routine meetings to ensure a collaborative approach to managing day to day performance.ensuring SLAs and regulatory standards are being met;embedding a high-performance culture within the team.Develop and maintain daily, weekly, and monthly reporting:Includes the analysis of data and identification of trends and issues, identifying opportunities for efficiency and other improvements and implementing these as agreed.Provide findings to the Operations Leaders and actively seek performance feedback.Ensure that relevant and accurate volume forecasting is provided to the outsourced providers to enable correct staffing levels.Ensure the recruitment & selection of staff match the skill set of the required service being offered.Audit and approve service partner invoices against contracted rate schedule.As required, work with the Head of Operations to ensure the teams are appropriately structured and organised to achieve required service level standards and expectations with appropriate levels of cross training and multiskilling in place to always ensure appropriate capacity levels.Other ad hoc duties as assigned.3-4 direct reportees. What are the requirements needed for this position? Overall 10+ Years of work exp.Minimum 8 years’ people management/supervisory experience in a call/customer service environment.Minimum 3-5 years’ experience in supporting escalations or issue resolution for client programs.Ability to coach, mentor and develop team members to deliver business performance standards.Demonstrated ability to perform root cause analysis and convert insights into clear actions and continuous improvement initiatives.Strong prioritization and organizational skills with the ability to work with cross-functional teams.Excellent stakeholder engagement, both internal and external.Strong analytical, numerical and problem-solving skills with an understanding of commercial principles.Understanding performance measurement tools, methodology and technology.Demonstrates initiative and ownership. Excellent communication skills – verbal & written.Ability to work in a fast paced, changing environment.Results oriented approach, able to work under pressure and prioritize work and tasks effectively.Ability to build strong working relationships with internal/external customers and any other relevant stakeholders.Industry knowledge or experience in consumer electronics/whitegoods.

Business Systems Analyst, GCC, India This job is responsible for contributing a high level of expertise in business requirements and solution design. On projects of various complexity, the position participates in activities such as requirement definition, requirements analysis, system setup, testing, training, and documentation. This position will be in Hybrid at Hyderabad location. What will be my duties and responsibilities in this job? Completes (or Coordinates) activities on moderate to complex projects; understands and applies the system development methodology; responsible for business analyst deliverables including understanding requirements, complete configurations, testing and mitigation plans, communicate status, business impacts, system and scope changes to team members, business partners, sponsors, management and stakeholders; coordinates issue tracking and resolution. (75%) Provides support to stakeholders and other IT areas for assigned business applications; analyzes and identifies and/or resolves complex system problems; works with business and technical staff to perform effective root-cause analysis and resolution; applies business knowledge and practical experience to recommend system, product enhancements or other appropriate actions to improve productivity for the teams. Provide implementation support activities; participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up. Gathers, compiles, interprets and summarizes systems and business process changes. (15%) Coordinates and participate as applicable on testing activities for project and configurations including unit testing, functional testing, integration testing and UAT. Also, identifies testing risks and contributes to the overall testing effort. Ensuring proper operational support transition to impacted business teams after implementation (5%) Manages the customer and acts as IT liaison during project and problem resolution activities; maintains and supports a broad range of business processes and related systems; provides advice for business processes and solutions; collaborates with business stakeholders to define and document business requirements and with technical staff to develop solution alternatives. Understands the core business objectives, Agile implementation process, structure and capabilities of the systems involved in the project implementation. (5%) What are the requirements needed for this position? 4 years working with business users and stakeholders on business requirements, system configurations 2 years working with systems analytics that include experience using SQL, building SQLs, procedures using Microsoft SQL Server (Y-SQL) 2005 or higher, and using Postman. 2 years of experience with Azure Dev Ops or another dashboard tool. 2 years of Agile experience. What the skills/experience would be helpful to have? Ability to effectively manage multiple assignments and priorities at the same time Be analytical, able to switch effortlessly between business and technical terminology, self-motivated, able to learn quickly, able to multitask, able to meet deadlines, and has a fanatical work ethic. Aptitude for continuous learning of new skills, industry trends, new technology, that add value to projects and assignments. Experience with agile development is preferred, agile certification a plus. Ability to coordinate system testing cycle, issues tracking and resolution. Strong communication skills. Ability to develop productive working relationships with both technical and non-technical partners. Good understanding of customer needs and business strategy. Show more Show less

Financial Planning Analyst, Assurant-GCC, India This role will be responsible for supporting the business on financial planning, understanding business performance and decision making. The role will also support the Finance team producing robust financial reports and forecasts. This position will be Remote at our India location. But we are looking for the candidates from Bangalore, Chennai & Hyderabad regions only. What will be my duties and responsibilities in this job? Assist in the driving of material enhancement in the efficiency and quality of insights in financial / operational forecasting for the ANZ business Assist in the developing of forecasting models and reporting tools using SQL, SAS, Microsoft BI or other similar tools Assist in the development of analytical reporting that supports the business to make informed and timely decisions Evaluate and implement best in class forecasting and reporting tools and techniques – visualization, analytics, natural language queries Assist with the annual budgeting and quarterly forecasting, to facilitate local monthly reporting and analysis into an APAC level report Rolling FY reporting, provision of actionable insights highlighting trends, opportunities, potential and coming headwinds, and potential courses of action to Country Heads across APAC Assist in the development of financial reporting dashboards, analysis, and presentation of insights and alternative strategies to support business decisioning Segment analysis on Assurant clients and customers, variance causation, priorities, and proposal of actions to remedy Assisting with preparation of monthly management reporting for Functional heads, expense analysis, overruns, and recommendation of appropriate controls to mitigate Assist in the preparation of financial plans and targets and supporting the development of localized planning and strategies to achieve budget Work closely with Finance leads to support delivery of Assurant corporate actions such as capital injections and variance analysis What are the requirements needed for this position? Qualified CA/CPA Accountant 5 years of Management Accounting experience, preferably in the Insurance Industry US GAAP experience Strong communication skills with the ability to position messages effectively with Functional Heads, and business stakeholders across APAC Able to articulate complex financial information, trends, and reports and communicate in simple terms that inform strategy and business decisions Experience in managing forecasts and budgets Proficiency with Business Intelligence and analytics tools Experienced in managing large amounts of financial data from multiple sources and systems, bringing together in useful insights and dashboards Experienced user of Microsoft product suites. Knowledge and use of EPA and Sun Systems preferred Ability to communicate and adapt to cultural norms of the local team Exceptional honesty, integrity, and alignment to the Assurant values and ways of working Show more Show less

Associate Software Developer, Assurant-GCC, India The position is officially Associate Software Developer but has a focus on being an Automation expert. The team is a Microsoft based development group, so the associate is expected to be familiar with Visual Studio and C#. The associate needs to be familiar with the support and creation of Automation Testing as the responsibilities focuses on maintaining and expanding the testing suite. The tools currently used to create the testing suites are Selenium, Ranorex, and Playwright. At a minimum, experience with Selenium is required. This position will be based in Hyderabad at our India location. What will be my duties and responsibilities in this job? 50% focus on the automation suite for the WinForm desktop. This includes enhancing current tests and expanding coverage with new test suites. 15% focus on the various other web applications and web services testing suites. Currently have another automation engineer who has this as primary responsibility. 25% collaboration with the QA and BA team members to understand enhancements and gaps in existing testing suites. 10% team collaboration such as scrum ceremonies Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company. What are the requirements needed for this position? Microsoft Visual Studio and C#: The majority of suites are focused using C# in Visual Studio. At least one year of experience is expected using Visual Studio and an understanding of creating suites using C#. Selenium: The automation tool is extremely common and is used for our web-based automation suites in most cases. Preference is to have at least 1-2 years of experience Creating Automation Tests: Regardless of the tool used, it is expected that the engineer should have 1-2 years of experience minimum. This will allow the associate to understand existing suites and the general process of generating automation tests. Microsoft ADO: Stories and test cases are created and stored in ADO. The ability to navigate is a huge benefit. A comparable tool is acceptable such as Jira. Communication Skills: The team is US based so a high-level of fluency in English is required. This skill also means that the associate can communicate ideas and understand discussions clearly. Stable Internet: Being a remote position and the reliance on Teams or Zoom meetings, the associate requires a solid and stable internet connection. The speed must be at least to the point where voice is understandable and not reverberating during the online meetings. What are the preferred experience, skills, and knowledge needed for this position? Ranorex: The desktop application uses Ranorex as the application automation tool. The skillset is a nice-to-have as it is not the most commonly used tool. Microsoft PlayWright: The other web-based automation tool that has a focus on one of our web applications. This skillset is also a nice-to-have as it is easy to pick up if you know Selenium Postman: The experience is a nice-to-have as the tool is excellent at helping manual validation of the expected test results with APIs. Scrum Understanding: The preference is to have someone who understands how a scrum team operates. Show more Show less

Sr. Software Engineer, Assurant, GCC-India The Sr. Software Engineer is a position requiring working with our international clients, business partners, architects, engineers, management and other IT groups to understand, design and engineer technical solutions for the desired capabilities. Collaboration, communication, and problem solving are key skills required. The Sr. Software Engineer is responsible for understanding and contributing to detailed technical design for features of a given project for the application. The Sr. Software Engineer may be required to technically lead some aspects of the project This position will be at Hyderabad at our India location. What will be my duties and responsibilities in this job? Participates and contributes to design and build phases of the project Communicates frequently with lead engineers and management on project status, issues or news Follows the methodology standards and development process standards set by the Architects Learn new technologies for the project as needed Participate in design reviews Contributes to software reviews for consistency with best practices, standards and architecture guideline including code review Participates in finding solutions to problems, document procedures, mentors’ junior staff on problem resolution approach Collaborates and work with the Lead Engineer and Architects to design the appropriate solution for the project using the Architect guidelines. Participates on performing technical evaluations of vendor packages Collaborates with Application & Database Architecture and Lead in the selection and use of new, unexplored technology and design of projects Ensures final build adheres to approved design and meeting user requirements and expectations Analyzes conditions and strategies that effectively minimize implementation risk and/or improve system reliability and performance Participates in the integrations of components and systems Participates on team scrum meetings with peers, and users Demonstrates potential for leadership, including sharing technical guidance, training and mentoring others in areas of acquired expertise Works and meets with the team very frequently to discuss issues, progress, questions, open items, etc. Participates on interviews of new candidates for the projects Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company. What are the requirements needed for this position? Completion of BS degree in MIS, CS, Technical Certification, etc. and/or 5 - 10 years of experience. MS preferred Application-specific certifications generally considered a plus in the applications areas of focused for the technical lead. If certifications are not in place initially it is expected the lead will pursue and obtain these. Technical and non-technical Knowledge and Skills Excellent written communication skills String knowledge on Agile and Scrum practices Broad knowledge of web applications and infrastructure Strong knowledge of distributed systems Experience with Micro services design and development Experience with cloud application design patterns Experience in application architecture, design, and development a plus Experience in influencing others, managing conflict and interacting well with individuals throughout the organizational hierarchy Technology Broad knowledge and experience in the use of expertise in distributed technologies including but not limited to Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher Others technology required CodeSmith code generator, Web Services, WSS 3.0, WSE, & WCF, CSS, HTML, DHTML, Angular, Angular Framework, Sitefinity; JavaScript, SonarQube, Service Fabric, Service bus and others Azure technology Source control tool – ADO Reporting tool – SSRS and SharePoint Database technology including Oracle 19c or higher and SQL server 2020 + and PL/SQL and Stored procedures Proficiency with Oracle What is the Preferred Experience, Skills, and Knowledge needed for this position? Experience administrating geographically dispersed systems. Minimum of 7 years of experience in technology services related work. Minimum of 4 years of related hardware/software and system technologies. Multi-lingual is a plus Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Sr. Software Engineer, Assurant, GCC-India The Sr. Software Engineer is a position requiring working with our international clients, business partners, architects, engineers, management and other IT groups to understand, design and engineer technical solutions for the desired capabilities. Collaboration, communication, and problem solving are key skills required. The Sr. Software Engineer is responsible for understanding and contributing to detailed technical design for features of a given project for the application. The Sr. Software Engineer may be required to technically lead some aspects of the project This position will be at Hyderabad at our India location. What will be my duties and responsibilities in this job? Participates and contributes to design and build phases of the project Communicates frequently with lead engineers and management on project status, issues or news Follows the methodology standards and development process standards set by the Architects Learn new technologies for the project as needed Participate in design reviews Contributes to software reviews for consistency with best practices, standards and architecture guideline including code review Participates in finding solutions to problems, document procedures, mentors’ junior staff on problem resolution approach Collaborates and work with the Lead Engineer and Architects to design the appropriate solution for the project using the Architect guidelines. Participates on performing technical evaluations of vendor packages Collaborates with Application & Database Architecture and Lead in the selection and use of new, unexplored technology and design of projects Ensures final build adheres to approved design and meeting user requirements and expectations Analyzes conditions and strategies that effectively minimize implementation risk and/or improve system reliability and performance Participates in the integrations of components and systems Participates on team scrum meetings with peers, and users Demonstrates potential for leadership, including sharing technical guidance, training and mentoring others in areas of acquired expertise Works and meets with the team very frequently to discuss issues, progress, questions, open items, etc. Participates on interviews of new candidates for the projects Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company. What are the requirements needed for this position? Completion of BS degree in MIS, CS, Technical Certification, etc. and/or 5 - 10 years of experience. MS preferred Application-specific certifications generally considered a plus in the applications areas of focused for the technical lead. If certifications are not in place initially it is expected the lead will pursue and obtain these. Technical and non-technical Knowledge and Skills Excellent written communication skills String knowledge on Agile and Scrum practices Broad knowledge of web applications and infrastructure Strong knowledge of distributed systems Experience with Micro services design and development Experience with cloud application design patterns Experience in application architecture, design, and development a plus Experience in influencing others, managing conflict and interacting well with individuals throughout the organizational hierarchy Technology Broad knowledge and experience in the use of expertise in distributed technologies including but not limited to Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher Others technology required CodeSmith code generator, Web Services, WSS 3.0, WSE, & WCF, CSS, HTML, DHTML, Angular, Angular Framework, Sitefinity; JavaScript, SonarQube, Service Fabric, Service bus and others Azure technology Source control tool – ADO Reporting tool – SSRS and SharePoint Database technology including Oracle 19c or higher and SQL server 2020 + and PL/SQL and Stored procedures Proficiency with Oracle What is the Preferred Experience, Skills, and Knowledge needed for this position? Experience administrating geographically dispersed systems. Minimum of 7 years of experience in technology services related work. Minimum of 4 years of related hardware/software and system technologies. Multi-lingual is a plus Show more Show less

Sr IT QA Analyst (Performance Testing), Assurant-GCC, India The primary purpose of Senior Performance Test Engineer is to enhance the performance of software applications under Global Auto. It involves analyzing, testing, and optimizing systems to ensure they operate smoothly under various conditions and loads, thereby delivering a seamless user experience. This position will be in Hyderabad at our India location. What will be my duties and responsibilities in this job? Collaborate with cross-functional teams to understand performance requirements and objectives. (10%) Develop and maintain performance testing frameworks and tools . (25%) Design, develop, and execute performance test plans and scripts. (25%) Analyze test results and provide detailed performance reports and recommendations. (10%) Identify performance bottlenecks and work with development teams to resolve issues. (10%) Monitor system performance and implement improvements to ensure stability and scalability. (10%) Provide guidance and mentorship to junior testers and engineers. (10%) What are the requirements needed for this position? Bachelor’s degree in computer science, Engineering, or a related field. 6+ years of experience in performance testing. Strong understanding of performance testing methodologies and tools. Proficiency in programming and scripting languages (e.g., Java, Python, JavaScript). Experience with performance testing tools such as JMeter, LoadRunner, or similar. Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. Skills Performance Testing (UI & API) Load Testing Stress Testing System Monitoring Performance Optimization Tech Stack JMeter LoadRunner Java Bitbucket Jenkins Postman, SOAP UI Dbeaver Git qTest JIRA Power BI (Optional) What is the Preferred Experience, Skills, and Knowledge needed for this position? Salesforce testing experience Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Sr QA Automation Engineer, Assurant-GCC, India The primary purpose of Sr. Automation Test Engineer is to ensure the quality and reliability of software applications through automated testing. This position will be in Hyderabad at our India location. What will be my duties and responsibilities in this job? Collaborate with cross-functional teams to understand application requirements and create test strategies & test plans (20%) Design, develop, and execute automated test scripts using Selenium WebDriver (30%) Perform regression testing to ensure software quality and functionality (10%) Integrate automated tests into the CI/CD pipeline (5%) Review bug reports and highlight problem areas, facilitating communication between development and QA teams to address issues promptly (10%) Maintain and update existing automation frameworks (10%) Provide detailed test reports and metrics to stakeholders (5%) Continuously improve test automation processes and methodologies (10%) What are the requirements needed for this position? Bachelor’s degree in computer science, Engineering, or a related field 6+ years of experience in Automation Testing (UI, Mobile & API) Strong knowledge of Selenium WebDriver and related tools Proficiency in programming language (e.g., Java, Python, Ruby (Preferred)) Experience with developing and implementing Testing Automation Frameworks Familiarity with version control, defect tracking, and test management tools (GIT, JIRA, qTest, etc.) Proficiency in Mobile automation and API Automation Testing Familiarity with CI/CD and other tools (e.g., Jenkins, Git, bitbucket, etc) Knowledge in writing SQL queries Familiarity with Agile/Scrum methodologies Nice to have - salesforce testing experience Excellent problem-solving skills and attention to detail Strong communication and teamwork abilities Tech Stack Selenium WebDriver Appium Java/Python/ Ruby (Preferred) Postman Sauce Labs/LambdaTest Bitbucket Jenkins Postman, SOAP UI Git qTest, JIRA Power BI (Optional) Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Sr QA Automation Engineer, Assurant-GCC, India The primary purpose of Sr. Automation Test Engineer is to ensure the quality and reliability of software applications through automated testing. This position will be in Hyderabad at our India location. What will be my duties and responsibilities in this job? Collaborate with cross-functional teams to understand application requirements and create test strategies & test plans (20%) Design, develop, and execute automated test scripts using Selenium WebDriver (30%) Perform regression testing to ensure software quality and functionality (10%) Integrate automated tests into the CI/CD pipeline (5%) Review bug reports and highlight problem areas, facilitating communication between development and QA teams to address issues promptly (10%) Maintain and update existing automation frameworks (10%) Provide detailed test reports and metrics to stakeholders (5%) Continuously improve test automation processes and methodologies (10%) What are the requirements needed for this position? Bachelor’s degree in computer science, Engineering, or a related field 6+ years of experience in Automation Testing (UI, Mobile & API) Strong knowledge of Selenium WebDriver and related tools Proficiency in programming language (e.g., Java, Python, Ruby (Preferred)) Experience with developing and implementing Testing Automation Frameworks Familiarity with version control, defect tracking, and test management tools (GIT, JIRA, qTest, etc.) Proficiency in Mobile automation and API Automation Testing Familiarity with CI/CD and other tools (e.g., Jenkins, Git, bitbucket, etc) Knowledge in writing SQL queries Familiarity with Agile/Scrum methodologies Nice to have - salesforce testing experience Excellent problem-solving skills and attention to detail Strong communication and teamwork abilities Tech Stack Selenium WebDriver Appium Java/Python/Ruby (Preferred) Postman Sauce Labs/LambdaTest Bitbucket Jenkins Postman, SOAP UI Git qTest, JIRA Power BI (Optional) Show more Show less

Delivery Manager, Assurant-GCC, India The primary purpose of this position is to deliver the desired business solutions and products that enable the continued growth and expansion of our Connected Living and Automotive lines of business, as well as ensuring timely and on budget delivery. The business needs range from the implementation of new clients, expanding products and services with existing clients and the implementation of new products and services. The primary objective of this position is to ensure we deliver on our commitments to clients and internal stakeholders, with a focus on timeliness, quality, and continual improvement. This position will be in Bangalore, Hyderabad, Chennai at our India location. What will be my duties and responsibilities in this job? Represents the client’s interests and communicates details about the desired project direction from the client’s perspective. Consult with internal stakeholders (business and operations leaders) to understand business objectives and challenges and define project goal. Adhere to PMBOK and Scaled Agile Framework; establish project, drive end to end project execution, and acceptance. Partner with Product Owners, Software Engineering team for the requirement, design, build, end to end verification and technical and operational readiness of Technology Products. Chair project meeting and maintain project documentation. Provide thought-leadership in internal and external meeting. Facilitate collaboration. Ensuring delivery of the client and business needs within agreed upon timelines and budget. Manage and drive internal and external dependencies. Coordinate and support cross-functional teams to ensure all dependencies are completed on time. Identify, quantify, and mitigate project risks. Manage and lead integration to client systems, client data migrations, and client cutover and product go live. Driving the coordination of a test strategy and test plan, including but not limited to Systems Integration Testing, User Acceptance Testing and Post Go-Live Hypercare. Coordination with additional functional areas, such as Legal, Marketing and Compliance and Finance and Accounting to aid in the creation, review and deployment of product documents and materials. Support creation, adaptation or re-engineering of client processes and Assurant business and operational processes. Prepare and execute post-launch transition to product BAU teams: account executive, IT application support, operations, etc. Primary contact point for Stakeholders & Client Representatives. Manages client communications, expectations, and deliverables. Communicate project status and milestone achievement to cross-functional teams and leadership team; prepare and present to governance and steering committee. Aiding in continual improvement related to implementation and program delivery methods. What are the requirements needed for this position? Bachelor’s Degree in Software Engineering, IT, Electrical Engineering, Telecommunications, or related field. Minimum 3 years of project management experience in software development, system integration, system upgrade and cutover. Experience in implementing large scale product launches and/or client programs. Experience in collaborating remotely with cross-functional teams and effective client engagement. Self-motivated to work independently, adapt to shifting priorities & align activities/priorities to meet organizational goals. Good time management skills. Fluent in English. Good written and verbal communication skill, and negotiation, persuading & influencing skills. Demonstrated ability to solve problem and resolve conflict. Demonstrated competence in Excel Spreadsheet, scheduling, formula and data analytics. Ability to corelate and process complex data and information from multiple sources, and to effectively communicate the related findings, statuses, and actions to a broad audience driving decisions needed to move forward. This role requires flexible working hours to undertake project ownership and responsibilities, including collaboration with teams across the APAC and USA regions to achieve key project milestones and business outcomes. Typical collaboration windows are from 5:00 AM to 11:00 AM IST for APAC coordination, and from 8:00 PM to 10:00 PM IST for USA coordination, with a flexibility margin of ±30 minutes to accommodate time zone variations. Please note that occasional work outside these hours may be required based on project demands. What other the Preferred Experience, Skills, and Knowledge? Past or current experience in Assurant / The Warranty Group products and operations are highly valued. PMP Certificate. Scaled Agile Framework (SAFe®) Certification Experience in the industries of general insurance, extended warranties, or phone and tablet trade-in and upgrade. Experience of professional services delivery to external clients. Solution architect background and experience of design, development, integration and verification. Show more Show less

Sr IT QA Analyst (Performance Testing), Assurant-GCC, India The primary purpose of Senior Performance Test Engineer is to enhance the performance of software applications under Global Auto. It involves analyzing, testing, and optimizing systems to ensure they operate smoothly under various conditions and loads, thereby delivering a seamless user experience. This position will be in Hyderabad at our India location. What will be my duties and responsibilities in this job? Collaborate with cross-functional teams to understand performance requirements and objectives. (10%) Develop and maintain performance testing frameworks and tools. (25%) Design, develop, and execute performance test plans and scripts. (25%) Analyze test results and provide detailed performance reports and recommendations. (10%) Identify performance bottlenecks and work with development teams to resolve issues. (10%) Monitor system performance and implement improvements to ensure stability and scalability. (10%) Provide guidance and mentorship to junior testers and engineers. (10%) What are the requirements needed for this position? Bachelor’s degree in computer science, Engineering, or a related field. 6+ years of experience in performance testing. Strong understanding of performance testing methodologies and tools. Proficiency in programming and scripting languages (e.g., Java, Python, JavaScript). Experience with performance testing tools such as JMeter, LoadRunner, or similar. Excellent analytical and problem-solving skills. Strong communication and collaboration abilities. Skills Performance Testing (UI & API) Load Testing Stress Testing System Monitoring Performance Optimization Tech Stack JMeter LoadRunner Java Bitbucket Jenkins Postman, SOAP UI Dbeaver Git qTest JIRA Power BI (Optional) What is the Preferred Experience, Skills, and Knowledge needed for this position? Salesforce testing experience Show more Show less

Staff Engineer-Site Reliability Engineering, Assurant, GCC-India This job is responsible for basic administration, support, planning, implementation and monitoring of systems and infrastructure across various platforms. This includes the understanding of standard engineering patterns in one domain. Can provide solution expansion of existing infrastructure platforms. This position will be at Hyderabad at our India location. What will be my duties and responsibilities in this job? 40% - With moderate direction has working knowledge of job role demonstrating practical application of technical skills and interpersonal core competencies 30% - Provide technical support and in-depth problem analysis capabilities 20% - Manages several small to medium-scale projects and/or task of various complexities across the enterprise 10% - Serves as an advocate for Enterprise customers In some instances of the job, this grade level can be designated to be 80% Operational Support / 20% Solution Delivery Digital Forensic Capabilities: Initiate forensic investigations into IT systems to identify the cause of failures and breaches. Help recover and analyze data from compromised systems using specialized forensic tools (Azure monitor, Dynatrace, Datadog, etc.) Prepare detailed reports on investigation findings, including methods used and evidence discovered. Stay updated on the latest trends and advancements in digital forensics and cybersecurity. Develop automation to diagnose potential problems and alerts before they occur. Wireshark certification (WCNA Certification) preferred Project Management awareness: Understand the basics of project management skills (i.e. Planning/coordination, communications, problem solving, etc. – no certification required, but nice to have) Scrum practice understanding (No certification required, but nice to have) DevOps engineer capabilities: Automation and scripting with moderate programming capabilities (i.e. python, Visual Studio code, and automation tools like Power Automate, PowerApps, etc.) Monitoring/logging Disaster Recovery/ Resiliency capabilities: Knowledge and some experience with disaster recovery practices/planning Business continuity understanding. Miscellaneous: Excellent communications/collaboration skills Problem solving, Continuous learning, Adaptability. Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company What are the requirements needed for this position? May include skills in the following areas: Infrastructure / Network / Server / Industry Monitoring and Performance Testing Tools / Service Management Process, working knowledge of Technology methodologies (life-cycle management, Agile, ITIL, Waterfall), Intermediate knowledge of Windows, Unix/ Linux Operating Systems, Technology infrastructures in distributed / cloud configurations, broad network IP, relational databases and AD / LDAP directory understanding. Good proficiency in PowerShell, PowerApps, or equivalent scripting languages. 3+ Years of exp in Site Reliability Engineering. What is the Preferred Experience, Skills, and Knowledge needed for this position? Wireshark certification (WCNA Certification) preferred Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Staff Engineer-Site Reliability Engineering, Assurant, GCC-India This job is responsible for basic administration, support, planning, implementation and monitoring of systems and infrastructure across various platforms. This includes the understanding of standard engineering patterns in one domain. Can provide solution expansion of existing infrastructure platforms. This position will be at Hyderabad at our India location. What will be my duties and responsibilities in this job? 40% - With moderate direction has working knowledge of job role demonstrating practical application of technical skills and interpersonal core competencies 30% - Provide technical support and in-depth problem analysis capabilities 20% - Manages several small to medium-scale projects and/or task of various complexities across the enterprise 10% - Serves as an advocate for Enterprise customers In some instances of the job, this grade level can be designated to be 80% Operational Support / 20% Solution Delivery Digital Forensic Capabilities: Initiate forensic investigations into IT systems to identify the cause of failures and breaches. Help recover and analyze data from compromised systems using specialized forensic tools (Azure monitor, Dynatrace, Datadog, etc.) Prepare detailed reports on investigation findings, including methods used and evidence discovered. Stay updated on the latest trends and advancements in digital forensics and cybersecurity. Develop automation to diagnose potential problems and alerts before they occur. Wireshark certification (WCNA Certification) preferred Project Management awareness: Understand the basics of project management skills (i.e. Planning/coordination, communications, problem solving, etc. – no certification required, but nice to have) Scrum practice understanding (No certification required, but nice to have) DevOps engineer capabilities: Automation and scripting with moderate programming capabilities (i.e. python, Visual Studio code, and automation tools like Power Automate, PowerApps, etc.) Monitoring/logging Disaster Recovery/ Resiliency capabilities: Knowledge and some experience with disaster recovery practices/planning Business continuity understanding. Miscellaneous: Excellent communications/collaboration skills Problem solving, Continuous learning, Adaptability. Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company What are the requirements needed for this position? May include skills in the following areas: Infrastructure / Network / Server/ Industry Monitoring and Performance Testing Tools / Service Management Process, working knowledge of Technology methodologies (life-cycle management, Agile, ITIL, Waterfall), Intermediate knowledge of Windows, Unix/ Linux Operating Systems, Technology infrastructures in distributed / cloud configurations, broad network IP, relational databases and AD / LDAP directory understanding. Good proficiency in PowerShell, PowerApps, or equivalent scripting languages. 3+ Years of exp in Site Reliability Engineering. What is the Preferred Experience, Skills, and Knowledge needed for this position? Wireshark certification (WCNA Certification) preferred Show more Show less

Actuarial Analyst, Assurant-GCC, India The Actuarial Analyst supports various actuarial functions that include pricing, reserving, financial reporting, capital management & forecasting. They provide advanced analysis to moderately complex, defined tasks & projects. This role recommends and implements techniques which support Assurant operations in achieving its goals related to revenue and profitability targets. The Actuarial Analyst demonstrates the ability to understand direction provided in project deliverables, time management, and development. This role is expected to also participate in the department’s exam and rotational programs, which provides the opportunity to gain experience in numerous areas of the Actuarial organization while also understanding all products included in Assurant’s product suite. The Actuarial Analyst generally reports to the Supervisor or Manager of Actuarial. This position will be Remote at our India location. What will be my duties and responsibilities in this job? Owns the process of responding to all internal, external or ad hoc requests for business unit/product line supported with direct guidance from manager. Appropriately analyzes, adds updates, and summarizes existing memorandum templates Locates and reconciles data from various source systems; ensures accuracy and recognizes adjustments needed for possible data anomalies Gathers information from different internal departments and complete reports and analysis as directed; understands and develops process flows; incorporate feedback provided for reporting and communications Assists with collecting data and responding to inquiries from state insurance departments, auditors, and internal (finance, accounting, regulatory, IT, etc.) areas regarding business processes, gaps, strategy & improvements. Identifies system and data inefficiencies; provide recommendations to resolve. Implements solutions to translate financial projections into business metrics; aware of area productivity, processes, & business profitability. Participates in cross-training and knowledge sharing within team/department to accomplish goals. Actively manages self-development. Takes actuarial exams in pursuit of professional designation. What are the requirements needed for this position? Bachelor’s degree in Mathematics, Actuarial Science, or related field and a minimum of 4-6 + exams completed. Minimum of 4-8 years of overall experience. Must be pursuing actuarial designation or is already an Associate of the Actuarial Society (CAS/SOA/CIA/IFoA). Minimum of 3-6 years of progressive responsibilities and related experience in an actuarial role. Has advanced level of understanding actuarial concepts, insurance product and industry knowledge Advanced proficiency in MS Office Applications including Excel, PowerPoint, Word, Outlook, SharePoint. Advanced to Expert proficiency to various data repository platforms (SAS/SQL/etc.) What other the Preferred Experience, Skills, and Knowledge? Bachelor’s degree in Mathematics, Actuarial Science, or related field and a minimum of 4-6+ exams completed Minimum of 4-8 years of overall experience. Must be pursuing actuarial designation or is already an Associate of the Actuarial Society (CAS/SOA/CIA/IFoA). Minimum of 3-6 years of progressive responsibilities and related experience in an actuarial role. Has advanced level of understanding actuarial concepts, insurance product and industry knowledge Advanced proficiency in MS Office Applications including Excel, PowerPoint, Word, Outlook, SharePoint. Advanced to Expert proficiency to various data repository platforms (SAS/SQL/etc.) Exhibits advanced skills in completing moderate to complex, defined tasks & projects. Handles basic conflicts independently and seeks advice on more complicated matters. Establishes rapport with internal and external groups to stay abreast with ongoing activity that may need actuarial engagement. Demonstrates cordial, clear, and concise writing abilities through various forms of media related to technical and non-technical topics. Show more Show less

Sr. Customer Contact & Operations Specialist, Assurant-GCC, India Support sales and operational functionality in the retail warranty and connected living service and insurance product market. This position will be in Bangalore, Chennai, Hyderabad at our India location What will be my duties and responsibilities in this job? Build relationships with partners’ members and teams Support partners with product knowledge delivery and training. This includes distribution of supplied training reports and assist insurance partners to ensure all Sellers/Distributors are enrolled and trained Share information updates and provide access to Assurant e-Learn modules where available. Support retail and insurance partners and internal operations to onboard new stores and dealers/Authorized Distributors, including supporting set-up and provision of contract templates. Support retail partners with the upload of sales data via SFTP or through the Mercury submission portal. Mercury set-up processing is included. Support the Finance Team to communicate with Retailer payments and drive escalation on late and large payments through Support Offices & retail account offices. Support retailers to use available channels to assist claims processing for claims queries from retailers and their customers as they arise, including missing sale support. Manage the Business Enquiry Inbox and distribute enquiries to the business Process retail warranty brochure orders. Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company. While the Service Account Manager has no claims authority or budget responsibility, they have a degree of responsibility in ensuring their own and the company’s time and resources spent aligning with the level of sales and revenue with each partner. What are the requirements needed for this position? Successful completion of secondary school as minimum, and any tertiary study would be highly valued. A minimum of 3-5 years’ account management experience and demonstrated record of building relationships with remote partners and clients Skill at handling occasional escalated issues, generally around claims fulfilment (where solutions are ultimately managed by the CX team) Ability to manage and track processes sometimes with several steps, and involving multiple parties, internal and external. An ability to comprehend and communicate the basic structures of the service and insurance programs that each of Assurant’s business partners work within. An understanding of sales processes and targets and a demonstrated record of working in a position where accountable performance against sales targets drove a team’s behavior. Good communication skills, particularly with writing. Demonstrated skills with MS Word, and Outlook and a basic level of skill with Microsoft Excel. What other are the Preferred Experience, Skills, and Knowledge? Any experience working in either financial services or insurance delivery role would be highly valued. Any experience working with consumer electronics retailers would be valued

Senior IT QA Analyst, Assurant-GCC, India At Assurant a Senior QA Analyst plays a critical role in ensuring the quality of our software products by performing manual testing and developing and maintaining test automation frameworks. We are looking for a highly skilled, dynamic, thoughtful, adaptive individual with a growth mindset to join our growing team. In this role, you will work closely with our development and product teams to create test suites that validate our applications to serve customers with dynamic, modern user experiences. We are looking for people with strong knowledge and proven experience in testing. Automation is a plus, a willingness to learn automation testing is required. Responsibilities include solving problems, experimenting, and testing features that we measure for value to our users. Candidates must have strong communication skills, the ability to manage multiple tasks efficiently and the ability to be effective in a fast-paced, team-oriented environment. This position will be based in Hyderabad at our India location. What will be my duties and responsibilities in this job? Highly reliable product features are delivered Develop, implement, and maintain manual tests and automation scripts Test applications used by both mobile and desktop clients Work closely in software engineering team to execute on requirements Create and maintain test cases for regression testing Work in a collaborative environment Communicating with Engineering Managers, development team and Product Owners Work in a cadence of two-week sprints with daily stand-ups and bi-weekly retrospectives Participating in test case reviews Grow subject matter expertise in product, and platform Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company. What are the requirements needed for this position? 7+ years of experience in testing. Knowledge of Azure DevOps Knowledge SQL Server Knowledge of desktop and mobile testing Knowledge of testing on multiple browsers and devices Knowledge of API testing using Postman Strong attention to detail and follow through Commitment to excellence and high standards Ability to demonstrate working products to the stakeholders Strong oral and written communication skills to create a productive communication environment with team members and stakeholders What other the Preferred skills required? Bachelor’s Degree in Computer Science or related field 2+ years of experience in automation. Translation of requirements into test scenarios Estimation skills for cost, effort and duration of product deliverables of high complexity Coming up with out of box test scenarios Knowledge of Agile/Scrum best practice processes and techniques Understanding of quality assurance and testing procedures, processes and techniques Apply concepts, tools and processes used for estimating, tracking, managing and reporting work Willingness to participate in mentoring and skills transfer among team members A continuous learning mindset that keeps you current on best practices and trends Ability to balance trade-offs between speed and quality based on business priorities.

DevOps Content Engineer, Assurant-GCC, India The DevOps Content Engineer role exists to bridge the gap between ICS and all of the documentation the department needs to create and have access to in order to operate effectively in the performance of their roles. The person in this role will partner with DevOps engineers, SRE, and platform engineering teams to design and maintain clear, structured, and scalable documentation that supports the entire ICS engineering organizations’ products and platforms in use at Assurant. The DevOps content engineer works with other engineers across a variety of disciplines to ensure all of our documentation is in a consistent framework and easily consumable. The person in this role also makes sure that the ICS engineers are both aware of the large bohave access to the documentation they need from across ICS to effectively perform in their role. The DevOps content Engineer is responsible for building documentation systems, automating content generation where possible, and ensuring engineers can find, understand, and act on the information they need. This position will be in Hyderabad at our India location. What will be my duties and responsibilities in this job? Content Architecture: Develop and maintain content standards and document formats for our cloud architecture, including platforms such as AWS, Azure, and OCI. Ensure that all documentation guidelines are clear, concise, and accessible to relevant stakeholders. Compliance and Security Protocols Documentation: Understand and provide content standards and formats that demonstrate how our solutions adhere to security protocols and access controls. Offer clear, detailed guidelines to support compliance efforts. Technical Administration: Assist team members in resolving issues, which may involve technical troubleshooting or providing guidance on procedural matters such as form-filling. Follow up diligently to ensure that all concerns are addressed in a timely and accurate manner. Documentation Management: Build and maintain technical documentation for infrastructure, automation, and deployment processes. Ensure documentation is tightly integrated with DevOps tools and workflows. Knowledge Sharing: Champion knowledge sharing and documentation automation in CI/CD pipelines. Collaboration: Work closely with SREs, DevOps engineers, and platform teams to document complex systems in a scalable, accessible way. Define and evangelize content standards, templates, and best practices for internal teams What are the requirements needed for this position? Education A bachelor’s degree in computer engineering, computer science, information technology, or another equivalent applicable STEM field. Professional Experience Technical Proficiency: A solid understanding of DevOps principles, CI/CD pipelines, containerization (e.g., Docker, Kubernetes), and cloud platforms (AWS, Azure, GCP). Additional solid understanding of application developer productivity tooling (GitHub, ADO), observability tooling (Datadog, Dynatrace, Graylog), infrastructure-as-code platforms (Terraform, Ansible), and application runtime, hosting, and integration technologies (MuleSoft CloudHub, Informatica). Writing and Communication: Exceptional ability to convey technical information clearly and concisely, tailoring content to various audiences. Tool Familiarity: Experience with documentation tools and platforms such as Confluence Markdown, Sphinx, or MkDocs, and version control systems like Git. Technology Skills Technical Knowledge: Demonstrated experience with cloud architecture components, specifically AWS, Azure, and OCI. Security Protocols Familiarity: Solid understanding of security protocols and access controls, and the ability to articulate how solutions meet these standards. Content Architecture Skills: Proven ability to develop and maintain high-quality content standards and document formats. Automating parts of documentation via scripts or tools (e.g., generating docs from code) Administrative Abilities: Strong organizational skills with the ability to follow up on issues and ensure they are resolved efficiently. Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly. ServiceNow Flow and Workflow developer experience. What are the preferred requirements for this position? Education A master’s degree in computer engineering, computer science, information technology, or another equivalent applicable STEM field. Professional Experience 3+ Prior experience participating in a software COE Technology Skills Experience: Previous experience in a similar role, combining content architecture and administration duties. Familiarity with SOC, and SOX controls

Guidewire Application Architect, Assurant, GCC-India The Application Architect is a position requiring working with our clients, business partners, others architects, developers, management and other IT groups to understand and design technical solutions. The Application Architect is ultimately responsible for setting the technical direction for a given application and provide technical architectural support, guidance, governance, planning, implementation and support for complex Enterprise Applications used across many sites globally. The Application Architect will be expected to provide technical leadership to the organization helping with infrastructure design, integrate applications with existing environments, ongoing performance optimization and process improvement for the assigned application. This position will be Remote Working in India location. What will be my duties and responsibilities in this job? Lead the design and implementation of Guidewire solutions, including Policy Center, Billing Center, and Claim Center. Develop integration strategies and architectures for Guidewire applications. Collaborate with cross-functional teams to gather and analyze requirements. Design and implement APIs, web services, and data exchange protocols for seamless connectivity. Ensure solutions meet scalability, security, and performance standards. Provide technical leadership and mentorship to development teams. Conduct workshops and work with clients to develop solution architecture. Stay updated with the latest Guidewire technologies and best practices. What are the requirements needed for this position? Overall Work Exp: 7-15 Years 5+ years of experience in implementing enterprise software solutions. Proven track record of leading functional/technical areas on implementation projects. Strong understanding of object-oriented design principles and databases. Experience with Guidewire SaaS and migration is a plus. Excellent communication and leadership skills. What are the preferred requirements needed for this position? Experience with Guidewire Digital. Experience with Guidewire Integration Gateway stack. Spring and Apache Camel. Hands-on scripting/programming/configuration capability in a multi-tier web application environment. Familiarity with Agile methodologies.

Quality Assurance Coordinator, Assurant, India The position is responsible for monitoring and evaluating end-to-end claim and service activities carried out by Operations to ensure quality results, adherence to processes and procedures, as well as positive customer experiences. Provides quality reporting and analysis to management to aid in the continual development of their teams. Engages functional areas in process improvement initiatives and ensures a closed loop feedback process is maintained. This position will be in Mumbai at our India location. What will be my duties and responsibilities in this job? Partners with functional cross functional teams to attain proficient knowledge around clients, products, and services. Selects and performs a minimum number of monthly end-to-end quality evaluations for completed claim/service events across the Operations team and using appropriate forms. Leverages program and process documentation, such as operational procedures and client, regulatory and internal requirements, to measure team member quality and adherence. Provides reporting and analytics around team member performance, as well as facilitating regular calibration sessions with operational leaders to drive insights into the team’s effectiveness. Work with managers and cross-functional teams to identify trends and inefficiencies, while also recommending areas of continual process improvement to increase success of the business and improve customer experience. Maintains a thorough log of completed audits/evaluations and results. Serves as secondary level of quality oversite for the Call Center. Where appropriate, offers coaching and support to the Operational team members. Leverage appropriate channels to escalate any observations that could be considered compliance violations, fraudulent activity or breach of client or vendor contract. Communicate effectively and aligns team members to our strategy and quality standards. Supports and assists with on-going qualify initiatives or projects. Assists in training new members of the quality team. Other duties assigned by Leadership. 5 days Work from Office. What are the requirements needed for this position? Bachelor's degree in business or related field. Minimum 5 years of experience in quality assurance or audit role for operational teams or a high degree of focus on operation processes. Strong verbal and written communication skills. High level organizational skills with the ability to prioritize effectively. Applies expert problem-solving skills to the most complex of issues. Recognizes, recommends and creates action-oriented plans for areas needing improvement. Strong communication and influencing skills. Strong understanding of financials, and performance metrics. Ability to work in a fast-paced environment meeting tight deadlines while multitasking. Ability work with a wide range of leaders and management

Marketing Designer (Graphic Designer), Assurant-GCC, India This position is responsible for creative and technical support of visual customer communications including the design, layout and preparation of marketing and business development collateral in print and digital media. Position also includes learning new approaches, collateral channels and functional areas to broaden their support abilities for Assurant LOBs. This position will be Bangalore/Chennai/Hyderabad at our India location. What will be my duties and responsibilities in this job? Strategic Development — 15% Works collaboratively with all areas of Integrated Marketing Solutions from concept to completion of marketing and business development collateral. Works closely with Creative Director, Manager and internal stakeholders to identify marketing objectives and determine effective creative strategy. Establishes job requirements and deadlines with clients. Offers design and LOB expertise in providing a range of solutions. Graphic Design and Motion Graphics — 85% This role requires a keen eye for detail, creativity, and the ability to bring concepts to life through various design mediums. Generates design for print and digital applications using the Adobe Creative Suite software—Photoshop, Illustrator, InDesign and After Effects—and Microsoft Office Suite. Strong data visualization skills. Experience in creating custom graphics and illustrations and translating complex information into clear, concise, and visually engaging digital assets. Demonstrates up-to-date knowledge of the products and their marketing contexts. Self-motivated, creative, and resourceful with the ability to multi-task. Experience in preparing static design concepts and storyboards from design or project briefs. Strong eye for design, and excellent communication skills. Possesses the ability to work collaboratively with various teams. Develops effective and brand-compliant collateral that supports the marketing strategy. Uses project management software to organize projects, provide reviews, revisions and secure approvals. Ensures that the design work is of high quality and that all directives are being followed . Collaborates with Creative Director, Manager and internal stakeholders. Taking direction and implementing changes to improve design with consistent adherence to brand standards. What are the requirements needed for this position? 4+ years of previous experience as a Graphic Designer, Motion Designer or Presentation Designer, using creative industry. Strong portfolio showcasing your motion/animation design skills. Expertise in Adobe Creative Suite (Illustrator, Photoshop, InDesign and After Effects). Excellent understanding of design principles, typography, and color theory. What other the Preferred Experience, Skills, and Knowledge? Bachelor’s degree in graphic design or related discipline. Proactive self-starter, self-motivated, creative, and resourceful Experience creating multimedia presentations. Contributes fresh and relevant ideas. Committed to continuous process improvement. Produces quality work in deadline-driven environment. Manages multiple, diverse projects simultaneously. Has a sense of ownership of assignments. Asks for clarification/direction as needed. Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.