Quality Analyst

Please note that this position is NOT related to IT automation or QA roles in IT field. Only candidates with a BPO Quality Analyst or Quality Auditor background in call monitoring are encouraged to apply.

We are seeking a highly skilled BPO Quality Analyst to join our team in Mira-Bhayandar. As a Quality Analyst, you will be responsible for monitoring, evaluating, and improving the quality of BPO services provided by our team and share feedback with the team members. The ideal candidate will have a minimum of 1 year of experience in a quality assurance role within a BPO setting, with a maximum of 8 years of experience.

Key Responsibilities:

- Conduct quality audits of BPO processes and interactions to ensure compliance with company standards and client requirements

- Analyze data and provide insightful reports on quality trends and improvement opportunities

- Collaborate with team leaders and agents to identify areas for improvement and implement corrective actions

- Develop and maintain quality assurance procedures and guidelines

- Train new team members on quality standards and procedures

- Participate in client meetings to discuss quality performance and address any concerns or issues

- Stay updated with industry best practices and implement them to enhance overall quality

Qualifications:

- Minimum of 1 year of experience in a quality assurance role within a BPO industry

- A bachelor's degree in a related field

-Preferred candidate who has worked as a Quality Analyst in BPO industry and added advantage if you have worked for a healthcare process.

- Strong understanding of quality assurance principles and methodologies

- Excellent analytical and problem-solving skills

- Experience with quality management systems and tools

- Excellent communication and interpersonal skills

- Ability to work independently and in a team setting

- Willingness to work in a fast-paced and dynamic environment

- Six Sigma or other quality-related certifications are a plus.

If you have a passion for maintaining high-quality standards and are looking for a challenging yet rewarding opportunity, then this role is perfect for you. Apply now and be part of our growing team in Mira-Bhayandar.