1186 Quality Analysis Jobs - Page 28

Job Profile Minimum Education Required Essential Post Graduat ion in appropriate disciplines such as Economics; Public Policy; Public Administration; Sociology or any other Master’s degree with 2-3 years of relevant experience in a Government project. Preference given to candidates from nationally recognized reputed Institutes/Universities Desirable Work Experience in a Government Project Certifications / Diplomas in associated disciplines Minimum Experience Required Knowledge Manager: 2-3 years of overall experience in Consulting / Research / Teaching in Governance related subjects, etc. Sr. Knowledge Manager: 6-10 years of overall experience in Consulting / Research / Teaching in Governance related subjects, etc. Preference given to the candidates who have extensive work experience in public sector and government projects Skill Set Requirements Essential Good Report Writing Skills Good English Speaking & Writing skills Desirable Any Analytical tools (Eg. SPSS, Tableau etc.) or well versed with all Excel tools Knowledge of Project Management tool s Roles and Responsibilities Job Responsibilities To contribute to the preparation of the Annual Action Plans of the Resource Group To participate in the Business Development activities such as - Liaison with key officials of the prospective organizations Preparing or contributing to the preparation of concept notes, Expressions of Interest (EOIs), project proposals etc. Planning and implementing the BD activities as finalized by the superior officers of the Resource Group Updating the superior officers of the Resource Group on the progress of the BD activities assigned / planned To contribute to the preparation of project plans and schedules for the projects assigned and execute project activities, as per the project plans and schedules To give inputs and guidance to the subordinate officers executing projects / assigned activities To sort out any issues emerging during the implementation of the projects and escalate the same, in case they need intervention of the superior officers To participate in Monthly Reviews / Milestone Reviews to update the superior officers of the Resource Group on the status of assigned activities To interact regularly with the clients as part of project execution To follow up with the clients and realize payments, as per the agreed upon Schedules of Payments To prepare appropriate knowledge resources such as project case studies, project data sheets, updated CVs of the Resource Group etc., on closure of the projects To assist the superior officers of the Resource Group in identifying renowned organizations / consultants, working in the focus areas of the Resource Group To participate in the publication activities of the Resource Group, such as research studies, case studies, paper presentations and publications To take care of required correspondence with the clients, prospecting organizations etc. and maintain related files To offer required support to the internal CGG Developmental Activities To discharge any other responsibility assigned by the superiors from time to time

Proven experience as a Quality Controller for journals and books. In-depth understanding of typesetting terminology, proofing marks, quality concepts, and typesetting standards. Ability to assess the style and layout of proofs, ensuring alignment with sample templates and verifying corrections. Strong knowledge of mathematical and scientific notations, a proper handling of equation formatting. Strong analytical skills with the ability to thoroughly analyze project input and provide constructive feedback. Expertise in typography and a solid grasp of typesetting rules is essential. Proficiency in Adobe Acrobat Professional for advanced document editing and review. Hands-on experience with Preflight and PITSTOP checking for print-ready files. Flexibility and willingness to work in rotational shifts as required. Interested candidates please share your resume: hr.cbe@datapage.org & Call us on +91 9677256476

Role & responsibilities Develop and implement quality control policies and procedures Ensure quality is maintained throughout the entire design and manufacturing process Carry out regular inspections and monitoring activities across all footwear production sites Evaluate suppliers and ensure materials and products meet desired quality standards Perform root cause analysis and work with corrective actions to effectively prevent any future quality issues Stay up to date with changing trends and developments in quality control and monitor customer feedback to ensure customer satisfaction Implement continuous improvement processes to increase efficiency and reduce costs Provide feedback and training to staff in order to ensure consistency and accuracy in quality control Daily perform in-line inspection for monitoring procedure of products. Work on root cause analysis and action plan with SP for all quality issues are caught on lines. In the meanwhile, report it to manager. Approve Packing Instruction for all new styles and updated PI for flat packing. To follow up weak area which called out in walkthrough report and push SP to improve, Conduct IQC audit to audit factory IQC process. Train factory QC and certified them as needs of production volume. Follow up Root Cause analysis and action plan for all returned defective shoes. Manage to get correct TOL sample sent from Production all need to be documented, Daily Fitting to be followed and documented, Daily production plan to be followed and documented, Daily Testing to be followed and documented, Working on effective packaging with all SCM and Costing when needed Work out the daily routine and align to manager for all issues and potential issues, Preferred candidate profile Oversee qualitycontrol processes for footwear production, ensuring compliance with brand standards. Develop and implement quality assurance policies to maintain product consistency and reliability. Inspect raw materials, components, and finished products for defects or deviations from specifications. Collaborate with suppliers and manufacturers to address quality issues and improve production methods. Conduct factory audits to ensure adherence to quality, safety, and ethical standards. Analyze customer feedback and returns to identify recurring defects and implement corrective actions. Train and guide production teams on quality standards, testing procedures, and best practices. Monitor testing processes (durability, fit, comfort, etc.) to validate product performance. Prepare quality reports for management, highlighting trends, risks, and improvement opportunities. - **Ensure quality standards** are met at every stage of footwear production (cutting, stitching, lasting, assembly, finishing). - **Inspect leather, textiles, soles, and components** for defects before production begins.

Roles and Responsibilities Perform routine maintenance tasks on CNC machines, VMCs, and other equipment to ensure optimal performance and efficiency. Troubleshoot issues with machinery and implement corrective actions to minimize downtime. Collaborate with production teams to identify areas for improvement in manufacturing processes and implement changes as needed. Conduct quality control checks on finished products to ensure compliance with industry standards. Maintain accurate records of maintenance activities, including work performed, materials used, and results achieved. Desired Candidate Profile 3-8 years of experience in mechanical engineering or related field (CNC maintenance). Diploma/B.Tech/B.E. degree in Any Specialization. Strong understanding of automobile engineering principles applied to industrial settings. Proficiency in electrical maintenance practices relevant to industrial equipment operation.

PFMEA and Control Plan execution Support on all Quality related topics for New project Introduction. Creates the Process Quality Control Plan (PQCP) that ensures all engineering specifications have been reviewed and are under control.

Role & responsibilities Supplier Quality (Development) Engineer (SQE) As Supplier Quality Engineer at Bollfilter India, you are a team player with leadership qualities within strategic Supplier Development. You will carry out qualifications of nationally based suppliers and will also deal with complaints on a day-to-day basis by performing root cause analyses and implementing preventive and risk mitigation measures. Job Responsibilities Lead product & process qualifications at suppliers Conduct onsite assessment of potential suppliers Developing, coordinating and implementing supplier development strategies Monitoring supplier quality performance, analyzing quality incidents and risks and implementing appropriate risk mitigation measures. Inspection of the Material/ Goods at Supplier Works prior to Dispatch Clearance. Planning and conducting regular supplier audits Initiating and implementing quality improvement programs for suppliers Participate and monitor the supplier APQP process Incorporating purchasing-related aspects into the product development process, promoting early supplier involvement and ensuring that supplier feedback is considered in product definition Preferred candidate profile Degree in a Mechanical/ Automobile Engineering. Many years (min. 5 years) of professional experience in the areas of supplier quality management or manufacturing (preferably in Automotive industry) Ability to develop suppliers to meet global OEM regulations and requirements Experience in supplier evaluation and development, continuous quality improvement, and open issues management Good understanding of APQP / PPAP requirements including Process Control Plan, SPC, GD&T, DFMEA, PFMEA Willingness to travel, nationally. Fluent English skills

We are hiring a QA/QC Inspector with experience in fabrication and installation, ensuring quality compliance throughout all phases of a subsea pipeline laying project.

Responsible for ensuring that products and services meet the established standards set by the company. Maintaining strong overall quality control of products made by the company adhering to reliability, performance and customer expectation. MALE Only Required Candidate profile B.Sc/M.Sc-Chemistry with 1+Year of Experience in Quality interested can call me @ 9632191188 for location. ONLY MALE CANDIDATE. Take Home Salary 25K

Leading BPO in Chennai Hiring for Quality & Manager Domestic Banking Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic Banking process Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working Looking for LOCAL CANDIDATES Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in VIZAG Hiring for Quality Manager Domestic Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic process Experience in Domestic Process is Mandatory Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

To do the minimum number of audits on a daily, weekly monthly basis as per the agreed target/categorization. To close the feedback within the TAT To Login and take calls to have a first-hand experience of how the customer behaves. To publish the reports on a timely basis and as per the agreed TAT To participate in calibration ensure that the variance remains under control within the limit. To take briefings regularly based on audit findings. To take extra initiatives for process improvement.

Role & responsibilities Collaborate with senior management to optimize QMS processes and drive continuous improvement initiatives. Develop, implement, and maintain all documentation related to the QMS including manuals, policies, procedures, and flowcharts. Manage QA/QC team operations, including recruitment, training, performance evaluation, and disciplinary actions. Review project specifications to ensure full compliance with client, regulatory, and international requirements. Ensure effective implementation of project-specific quality plans and secure client approvals. Coordinate with Third Party Inspection (TPI) agencies and certification bodies for audits and renewals. Lead internal and external audits and ensure findings are recorded, reported, and corrective actions tracked. Monitor subcontractor performance to ensure adherence to quality requirements. Drive root cause analysis, corrective and preventive action (CAPA), and follow-up to prevent recurrence of non-conformances. Track quality objectives, KPIs, and report regularly to management. Participate in risk assessments and mitigation planning. Conduct regular cross-functional quality review meetings and action planning sessions. Support overall quality culture within the organization. Job Requirements: Bachelors Degree in Mechanical Engineering. Minimum 10 years of relevant experience in QA/QC, preferably within oil & gas modular fabrication or manufacturing. Proven experience in handling Saudi Aramco, ADNOC , or similar project frameworks. In-depth understanding of QA/QC processes during pre-commissioning, fabrication, and delivery stages. Must be available and willing to travel across GCC countries as required. Technical Competencies: ISO 9001:2015 QMS Lead Auditor certification (IRCA or equivalent). Strong knowledge of ISO 9001, ISO 14001, ISO 45001, and other relevant QHSE standards. Proficient with international codes and standards (API, ASME, AWS, ASNT, CSWIP, etc.). Expertise in root cause analysis, problem-solving tools, and CAPA methodology. Ability to read and interpret engineering drawings, diagrams, and technical documents. Proficiency in Microsoft Office (Word, Excel, Outlook), AutoCAD, and QA/QC-related software. Key Skills: Strong leadership and team management abilities Effective verbal and written communication skills Decision-making and analytical thinking High attention to detail and organizational skills

Send resume: Swathi@wissenpro.com Call: 8008582617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports, and utilize 7 QC tools for quality tracking and analysis. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you The Role: Understand the global outsourcing policy and framework and support the Global Outsourcing Team in ensuring the business comply with this and supporting in annual refresh of policy and process. To join regular calls and meetings with the Global Outsourcing Team to shadow and learn the business and operating model from an outsourcing perspective. Support the regulated businesses across Apex with maintenance of the Nexus Assurance Navigator system. Take responsibility and ownership of Nexus Navigator and validation and integrity of data within. Work with various technology stakeholders across the business to ensure there is accurate and seamless data feeds and support with development of reporting in and out of the platform. At as project manager for any system, data or reporting projects and initiatives Support the regulated businesses across Apex with Outsourcing tasks within the platform Perform analytics on data outputs Create reports from excel outputs and support with development of dashboards to present data Support the India Outsourcing Lead, GSC and local businesses with maintenance of the Nexus Assurance Navigator system and to support with preparation of reports. Support the India Outsourcing Lead and Local MGT with amending, preparing and reviewing outsourcing spreadsheets Support the India Outsourcing Lead and Local MGT with signing of all outsourcing documents and uploading into the system Support with Nexus Assurance on-going development and system enhancement projects. Act as super user on Nexus, providing support globally and over time supporting with delivering training and guidance on the system Support with various outsourcing projects with internal stakeholders. Maintaining outsourcing registers in excel and on systems. Preparing and presenting quarterly and ad-hoc reporting packs. Assisting in audits including internal audits and risk assessments and reviews from an outsourcing perspective. Maintaining and updating trackers internally and ensuring data integrity and confidentiality of internal information. Be a member of the Global Outsourcing working group and take part in joining each of the initiatives/project teams that this group are tasked with. Preparation of annual due diligence reports Quality assurance and control The Skills: Strong communication and drafting skills including drafting of presentations and reports and supporting in writing policies and procedures Ability to learn and grasp new compliance/risk/regulatory concepts and understanding these across multiple global jurisdictions within the business. Strong work ethic. Adapting and flexible approach towards learning new systems and operational procedures. Ability to work under pressure and tight timelines, excellent time management and multi-tasking skills. Strong interpersonal, verbal and non-verbal communication skills. Team Player with excellent collaborative, analytical, problem solving and organisational skills. Result oriented, detail oriented, team player with ability to work effectively with minimum supervision, in a fast paced, complex and dynamic environment. Very strong MS Office skills (including MS Excel Outlook, MS Word, MS PowerPoint) DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Hii all, Urgent hiring for Quality analyst from travel industry Exp...min...1 yr in Quality analyst from travel Location:- Delhi salary upto:- 45k Day shift 5 days working cab & meal provided Drop cv 9931176310

Preparation and Review of the SOP’s, STP’s, COA’S, Specifications and formats Preparation and review of all Protocols, BMR, BPR and reports Handling of Vendor Qualification and IQ, OQ, PQ Handling of the Quality Management System and Internal Audits

Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

Responsibilities: * Conduct quality audits and inspections * Ensure compliance with industry standards * Develop and implement quality plans and Production Plans. * Analyze product data for improvement opportunities Food allowance Employee state insurance Annual bonus Provident fund

Role & responsibilities Review of Incoming & in-process product inspection. Approve or reject product with respect to quality standards and inspection Select output samples and check them using appropriate methods Maintaining and improving departmental operational performance, to meet the requirements of regulatory authorities, company Standard Operating Procedures with respect to quality, service, lead time and cost. Responsible for Quality Compliance as per Quality Plan. Reports quality problems or findings to Sr. Engineer & QC Incharge and follows up to ensure that corrective action has/will take place. Responsible for release of Product for next stage after ensuring that all activities have been carried out as per quality Plan Acting as the main point of contact on all Quality matters internally. Responsible for Control of Measuring and Monitoring Devices. To look after the quality of the products and to ensure that only the accepted material will go to next process. Sending rejection material with proper NC report to QC In charge. Processing NC product for rework as per quality criteria and taking corrective action. Follow and maintain Company standards of Quality in accordance with quality policy. Fill route card and process product for next stage Coordinate with Sr. Engineer & QC In charge for any failure or discrepancies in product To check, approve documents related to quality department. Can reject if product is not as per sample piece or Drawings and technical specification. Can reject if product is damaged or not processed properly If product is not as per documentation than can send for rework Preferred candidate profile Good communication, Technical Knowledge of Medical Device. Background or prior experience in MedTech/Orthopaedic domain is a plus. 0-5 yrs experience, B.E Mechanical/Diploma in Mechanical. Perks and benefits Bus Facility is available from Vatva,Narol to Kheda Plant Canteen Facility is available Interested candidate call on 7984420926 on hrd@miraclus.com

Hiring for Call Audit Role Kannada , Tamil and Telugu - Any 2 of these languages required Grad / Ug Both can apply Location - Noida sec 63 Salary upto 25k Inhand 1 yr BPO Experienced Required Contact/Whatsaap - 9311447553

Handle all quality activities: internal processes, customer complaints, quality analysis, audits (ISO 9001:2015, ISO 14001, OHSAS 18001), PPM monitoring, QC tools, rejection/rework analysis, Strong NPD knowledge, and continuous improvement. Required Candidate profile Exp in quality sys, ISO,QC tools.Confident in implementing processes and handling customer issue. Electrical background pref.Strong communicator with skills in leading teams and continuous improvement

Diploma in Instrumentation with 3 years of Exp in customer complaint handling & service activities Understand the various ISO standards requirements Updating of customer complaint tracker Field service and resolving complaints Call 7397778272

Data Governance Specialist Req number: R5477 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Data Governance Specialist ready to take us to the next level! If you are strong in creating and maintaining integrations between data systems and data governance tools and are looking for your next career move, apply now Job Description We are looking for a Data Governance Specialist to develop and maintain Collibra workflows to support data governance initiatives. This position will be Full Time and remote. What You’ll Do Develop and maintain Collibra workflows to support data governance initiatives. Create and maintain integrations between data systems and data governance tools. Write and maintain data quality rules to measure data quality. Work with vendors to troubleshoot and resolve technical issues related to workflows and integrations. Work with other teams to ensure adherence to DG policies and standards. Assist in implementing data governance initiatives around data quality, master data, and metadata management. What You'll Need Required: Experience: 5-7 years Strong programming skills. Knowledge of system integration and use of middleware solutions. Proficiency in SQL and relational databases. Understanding of data governance, including data quality, master data, and metadata management. Willingness to learn new tools and skills. Preferred Proficient with Java or Groovy. Proficient with Mulesoft or other middleware. Proficient with Collibra DIP, Collibra Data Quality, and DQLabs. Experience with AWS Redshift, and Databricks. Physical Demands Ability to safely and successfully perform the essential job functions Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

HCLTech Walk-in Drive for Quality Analyst- 14th of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare

The IT Infrastructure Ticket Quality Analyst is responsible for monitoring, evaluating, and improving the quality of IT support tickets logged and resolved by the service desk and infrastructure teams. Immediate Joiners .