Quality Analyst

Job Description

Role Overview: The Quality Analyst is responsible for ensuring that institutional processes, academic delivery, and administrative functions meet defined standards of quality. This role involves conducting audits, evaluating data, identifying areas for improvement, and working closely with various departments to implement and maintain best practices across the organization. Qualification: Bachelors degree in any discipline (preferably in Education, Management, or Statistics) Master’s degree or diploma in Quality Management, Education Management, or related fields (preferred) Certification in Six Sigma/ISO/internal audit (added advantage) 2–4 years of experience in a similar quality assurance or process improvement role Skills: Strong analytical and critical thinking abilities Proficient in MS Office Suite (especially Excel and PowerPoint) Attention to detail with a process-oriented mindset Strong verbal and written communication skills Ability to evaluate compliance and performance metrics Collaboration and coordination skills across departments Time management and documentation expertise Key Responsibility: Monitor and audit academic and non-academic processes as per institutional SOPs Develop quality benchmarks and checklists for departments and processes Collect and analyze data related to staff performance, student satisfaction, and compliance metrics Prepare monthly quality reports and dashboards for management review Coordinate with department heads to ensure timely resolution of quality gaps Assist in internal audits, inspections, and external evaluations Recommend process improvements to increase institutional efficiency and effectiveness Support training programs focused on quality improvement and best practices Maintain documentation for compliance, inspections, and standardization purposes Ensure adherence to regulatory and academic norms Behavioral Attributes: Collaborative Influencer : Builds effective cross-functional partnerships and fosters teamwork. Culturally Inclusive : Promotes diversity, inclusion, and personal growth. Results-Driven : Focused on measurable improvements with a proactive and flexible approach. Trusted Advisor : Combines active listening, empathy, service orientation, and the courage to challenge constructively. Articulate Communicator : Skilled in persuasion and diplomacy. Lifelong Learner : Eager to explore beyond defined roles for continuous growth.