Project & Delivery Manager-Loyalty

Job Description: As the Project & Delivery Manager in the Loyalty department of our Corporate Function based in Mumbai, your primary responsibility will be to oversee project implementation, service delivery, and operations. You will play a crucial role in enhancing redemption and engagement through various platforms like health & wellness, EMI, and others. Your key roles and responsibilities will include owning Redemption CatLog, inventories, and P&L, tracking and analyzing data regularly to make strategic decisions, launching additional platforms, creating rules and processes for listing products and partnerships, defining product display priorities and pricing guardrails, collaborating with product and design teams to optimize user experience, and working with multiple teams to develop PBLP Construct. Additionally, you will be involved in customer excellence and contact center management. You will also be responsible for forming project and service documents, managing campaign operations, and overseeing voucher management in alignment with defined SOPs. Supervising alliance operational activities such as vendor management, liaison with procurement, reconciliation of offer invoices, and handling escalations will also be part of your secondary responsibilities. To qualify for this role, you should hold an MBA (tier 1) or a Bachelor of Technology (tier 1) with 5-10 years of experience in Project Management, Delivery, and Operations. Ideally, you should have a background in E-Commerce or Banking with at least 2-3 years of experience in CRM, Customer Service, and Operation Delivery focusing on building 1:1 relationships between stores and consumers. Strong analytical skills, the ability to manage multiple activities with attention to detail, and proficiency in Excel, PowerPoint, Word, and related Microsoft suite products are essential. Success in this role will be measured by key metrics related to project tracking, service delivery, and marketing campaigns. If you are proactive, detail-oriented, and possess the necessary skills and experience, we invite you to be a part of our dynamic team dedicated to driving loyalty and engagement in our organization.,