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Zeta Global
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Programmatic Support Engineer â€“ Product Support

Programmatic Support Engineer â€“ Product Support

Zeta Global

3 - 8 years

4 - 8 Lacs

Hyderabad

Posted:5 days ago| Platform:

Apply

Skills Required

side bidding ad operations oracle database debugging hive digital marketing programmatic buying oracle vertica product support customer service networking advertising campaign management technical support appnexus linux troubleshooting mysql db

Work Mode

Work from Office

Job Type

Full Time

Job Description

Programmatic Support Engineer Product Support

Job

Description

support team responsible for providing technical assistance to zeta clients and internal business functions.
This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
Answering questions from customers about the features and capabilities of our Zeta Application products.
Developing customer-facing documentation on using certain features on needed basis.
Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization.
Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more

Provide technical support of Programmatic platforms, campaign performance, and external DSP tools
Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams

Shift Timings:

Night Shift (EST & PST)

Education:

BSC / BTech / MCA / MSC

Must have Skills:

Functional Skills and Experiences

At least 3+ years experience in 24/7 environment providing technical support
Extensive problem solving and debugging skills
Excellent interpersonal and communication skills
Flexible in working outside of core business hours at short notice
Should have excellent written and verbal communication skills
Experience of managing customers across locations/ geographies is preferred
Deep knowledge of the programmatic ecosystem
In-depth understanding of DSPs, programmatic advertising, real-time bidding, and ad operations.
Demonstrated analytical ability
Experience with troubleshooting ad delivery issues, pixel/tag implementation, and bid optimization.
Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus
Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction

Technical Skills and Experiences:

Strong MySQL/Oracle database with minimum 2 yrs. of work experience involving DB (MySQL, Vertica, HIVE)
Good Knowledge with Hands on experience on Linux Operating system
Web technologies & Networking Basics

Good to Have:

Certification in programmatic platforms (e.g., Google Marketing Platform, The Trade Desk).

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