Product Success Engineer

Role Overview: We seek a detail-oriented and analytical Product Success Engineer to ensure our product's successful implementation and sustained usage across multiple projects. This role requires someone who understands product data and user behavior, supports teams on the ground to solve real-world challenges, gathers meaningful insights, and guides optimal product usage. This is an excellent opportunity for someone with a strong analytical background, hands-on support experience, and an interest in facilities management, construction, or related industries. Key Responsibilities: Analyze product usage data to gain insights into patterns and trends, providing data-driven recommendations to improve product engagement and functionality. Facilitate the correct and efficient implementation of the product across various projects, ensuring it meets the unique needs of each. Provide ongoing, on-ground support to project teams, helping them understand product functionalities and troubleshoot issues as they arise. Engage with users to gather requirements, feedback, and challenges to relay back to the product team, influencing product improvements and updates. Conduct regular check-ins with project teams, ensuring they are aligned with best practices for product usage. Act as the primary point of contact for product-related inquiries and support, ensuring that all users have the resources they need to succeed. Minimum Requirements: Bachelor’s degree in a relevant field. Strong analytical skills with experience interpreting product usage data to derive insights. Proven experience in a support-oriented role, ideally within product implementation or customer success. Familiarity with facility management, civil engineering, construction, or accounting is preferred. Proficiency in the Telugu language is a plus, as it will enhance communication with our local teams. Preferred Skills and Qualifications: Experience with data analysis tools and software. Strong problem-solving skills and a customer-focused mindset. Ability to work independently as well as collaborate with cross-functional teams. Excellent communication skills, both verbal and written. Show more Show less