934 Process Training Jobs - Page 22

Hi There Hiring Customer Support For International / Domestic BPO Immidiate Joining Need Candidates Good In English Communication Skills Rotational Shifts Work From Office Call / WhatsApp @ 9779924404 For Interview Mohali & Chandigarh Location Required Candidate profile Excellent Communication Skills Tech Savvy Willing to work in rotational shifts What You Get:- Good Salary Career Growth PG available nearby In House Cafeteria Subsidised Meals

Candidate should have experience working as a Process Training in Claims adjudication process for US Healthcare Shift - US rotational shifts Work Location - Chennai / Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Rhea @ 7411697700 for more details.

Greetings from Global Healthcare Billing Partners Private Limited..! We are hiring for the position of Team Lead AR Calling/Trainer - Denials Management. Work Type: Full-Time Work Mode: Onsite (Work from Office) Location: Chennai, Velachery Shift: Night Shift Experience: 5 Plus Years Job Overview: We are looking for a skilled and experienced Team Lead or Trainer with over 5 years of hands-on expertise in AR Calling and Denials Management in the Hospital Billing and Physician Billing domain. The ideal candidate should possess a deep understanding of the healthcare claims process, strong leadership qualities, excellent communication skills, and a proactive mindset focused on process improvement and service quality. Note: Only candidates currently working as a SME or QA Can apply for this position . Candidates must be comfortable working night shifts and work from office (WFO). Key Responsibilities: Lead the AR Calling & Denials Management process while ensuring compliance with healthcare billing standards. Represent the team in client meetings, providing actionable inputs and aligning with client requirements. Analyze workflows and identify opportunities for process optimization and increased efficiency. Monitor service quality, ensuring all SLAs and performance standards are consistently met. Train, coach, and mentor team members and new hires on process improvements and technical skills. Conduct regular quality audits and provide constructive feedback to improve team performance. Resolve complex claims and denials issues, offering subject matter expertise where required. Ensure team adherence to operational procedures and assist with continuous process enhancements. Collaborate cross-functionally to align team operations with organizational goals. Drive continuous improvement initiatives and implement best practices in AR & Denials processes. Required Skills & Qualifications: Proven experience as a SME Or QA in AR Calling & Denials. Strong background in quality audits and continuous process improvement within the healthcare BPO space. Exceptional communication, leadership, and conflict-resolution skills. Proficiency in CRM systems, healthcare billing software, and other relevant technology platforms. Ability to analyze performance data and make data-driven decisions. In-depth understanding of healthcare claims, billing cycles, and denial codes. Strong problem-solving capabilities and ability to lead teams through complex claim scenarios. Collaborative approach with a focus on achieving operational excellence. Interested Candidates can Contact or share your updated CV/Resume to this WhatsApp Number - 8925808592 Regards, Harini S HR Department

Process Trainer Exp- 3+ Years (2+ Yrs as Process Trainer) Loc- Gurgaon Pkg- 6.5 LPA NP- Immediate Only Nancy 8586914964 Nancy.imaginators7@gmail.com

Working with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities you'll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business This role offers great career development opportunities with relevant training programmes and exposure for you and your work we're offering this role for a period of seven months What you'll do Joining a specialist AML team, you'll be working together to deliver the most successful outcomes for the business and our customers. you'll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard. As you continue to develop in your role, you'll support with process training and knowledge sharing across your team, working together towards success. Day-to-day, you'll be: Accurately investigating your queries, raising with relevant parties, and escalating where needed Making sure processing is performed accurately and within an agreed turn-around time Participating in initiatives that help improve our customer service, processes and procedures Reviewing processing errors and customer complaints to help identify trends and training needs The skills you'll need you'll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. you'll also be able to work accurately, to deadlines and with high levels of attention to detail. we'll also be looking for you to demonstrate: An understanding of the financial services industry and our customers Knowledge of our products, processes and banking systems Good written and spoken communication skills

we'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs you'll be liaising with customers and businesses to accurately collect information in order to solve their queries you'll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis we're offering this role at senior analyst level What you'll do As a Customer Service & Operations Credit Analyst, you'll be responding to queries from customers promptly and tactfully within our SLAs. we're looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Your day-to-day will include: Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience Supporting with process training and knowledge sharing in the team The skills you'll need In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. you'll also work we'll in a fast-paced environment and have good organisational skills for delivering to deadlines. you'll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers

Job description Trainer - Payment Integrity Location : Chennai - Navalur Roles & Responsibilities: In-depth Knowledge and experience in the US Healthcare. 4-9 years of experience in Payment Integrity/Adjustments/Prepay,Post Pay audit . With over 1 year of experience as a Trainer. Conducting multiple trainings for new hires and managed nesting along with certification process Maintain the training effectiveness above the required threshold by holding strong governance process in training Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly Identify gaps between internal process and customers expectations to help business produce the desired outcome Create content / training material for effective training Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees Liaison with QA to calibrate process knowledge Conduct workshops for project team members on recent update and US healthcare industry trends Perform user acceptance testing for any new process rollouts / automation in the program Provides refresher training for bottom quartile Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately Periodic knowledge calibration with client. Interested Candidates share your CV - deepalakshmi.rrr@firstsource.com / 8637451071 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi@firstsource.com email addresses.

Soft Skill Audit Language Coach: Jobtitle: Soft Skill Quality Audit and Language Coach WorkLocation: Shriram Gateway- Perungulathur Noof Positions: 5 Expectations: Experience in Coaching/Training Delivery Should be open to work in any shift. Enjoy challenging and diverse workassignments in a fast-paced environment. Rolesand Responsibilities: Monitor calls and emails on communicationand soft skills per sampling plans. Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc. RequiredSkills: Excellent Communication Skills (Written & Verbal) Strong knowledge of customer care processesand techniques Call quality/ transactional monitoringexperience

**Multiple Openings for a leading bpo** Job Location: Mohali Job Role: Process Trainer(Domestic process) Roles and Responsibilities: Conduct new hire training classes and ensuring systematic Training Cycle Conduct retraining, cross training and up training classes Efficiency required for completion of all required forms and reports within the time frame allocated Maintain and update all training material Should possess a complete knowledge and understanding of products and quality guidelines for all clients programs Support and monitor new trainees during the OJT (On the Job Training) period Timely & constructive feedback and counselling of the trainees. Ability to use Overhead Projectors, Slide Projectors, White Boards, Chalk Boards and Flip Charts, multi- media. Ability to prepare and use Visual Aids. Ability to carry out training using appropriate language, behavior in relation to matters of equality. Ability to objectively assess learner progress Desired Candidate Profile: Training resources should have at least 1.5 year of work experience in delivering process training in BPO Should have Excellent communication skills Should be comfortable working in rotational shifts&Offs Should know throughput, certification,TNA,TNI & training related terms Prefrenece to an immediate joiner Good presentation skills Basic Requirement: Graduate (Any Discipline) Proficiency in Marathi or Gujarati (Any)) Language (Read, Write, Speak) is a must. 2 Years minimum experience in BPO Qualifications and Education Requirements Graduation (Any Discipline) Preferred candidate profile Training resources should have at least 2 year of work experience in delivering process training in BPO Working for Telecom domain is add an advantage Should have Excellent communication skills Should be comfortable working in rotational shifts Should know throughput, certification & training related terms Should be an immediate joiner Good presentation skills Interested, share profile with ctc,exptd ctc,notice period details on hr@onpointcorporateservices.com or call 9711140010

attached Qualifications Graduate Job Location

Key Responsibilities: Owns all Team SLA's *Manages al client conversations on day to day basis Leading & driving Reservation and General booking Teams to ensure compliance to all defined SLA metrics. Providing detailed insights to the business and manage customer expectations. Anchoring operations team for meeting defined milestones and month / quarter / annual deadlines Facilitating and coordinating all team requirements incl. governance and reporting Attends meetings within the program or with another department whenever necessary Listen to calls and provide coaching and feedback to associates on a language perspective Should be knowledgeable on the business/process Should have good communication skills and would be interacting with internal stakeholders and extent with the end clients Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it In depth understanding of Operations SLA nd impact to business Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Qualifications Candidate must possess at least a Bachelors/College degree, any field Excellent Interpersonal skills Excellent English communication and writing skills Excellent facilitation skills Should have an eye for detail Coaching and feedback skills Excellent knowledge of contact center and customer service operations Should possess an eagerness to learn on the job Excellent knowledge of MS Office, especially Excel & PowerPoint Knowledge in Reporting Tools, EWFM, Financial Snapshots etc Additional Skills/ Requirement LEAN/YB/ GB certification preferred Team & multi location handling experience Additional Information Minimum qualification - University (Bachelors) degree Excellent communication skills (verbal and written) Excellent Analytical skills 8years work experience in Managing Team for voice line of work Min of 4 years experience in managing Travel accounts - preferably corporate travel 3-4 years of team handling experience mandatory including handling large team size Prior experience in client management mandatory Advanced MS Office knowledge Excellent communication skills - written and verbal Good analytical skills Experience in managing contracts and PNL Job Location

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience Job Location Location - Airoli,Belapur,Hyderabad,Industrial,Mumbai,Thane

Roles and Responsibilities Design and deliver training programs for content moderators, focusing on trust and safety guidelines. Develop process training materials, including instructional design, storyboarding, and scriptwriting. Conduct new hire training sessions to ensure understanding of content review processes. Collaborate with cross-functional teams to identify areas for improvement in content moderation processes. Provide ongoing support through coaching, feedback, and performance evaluation. Desired Candidate Profile 4-6 years of experience in content moderation or a related field (e.g., Trust & Safety). Strong knowledge of Trust & Safety policies and procedures. Excellent communication skills with ability to train diverse groups effectively. Ability to work independently with minimal supervision while prioritizing tasks efficiently.

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & : Experience1 + years of training experience in BPO sales, or telesales. Sales ExpertiseStrong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & CoachingExperience in classroom training, coaching, and performance monitoring. Tech SavvyComfortable with CRM software, call monitoring tools, and reporting dashboards. date time teachback personal round of interview

Provide correct information, report error trends & propose action plan to mitigate errors. Organize quality calibration sessions with all employees. Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.

Key Responsibilities: Training Delivery & Facilitation: Design, develop, and deliver sales and CX training programs for new hires and existing sales staff. Facilitate in-person and virtual workshops focusing on customer-centric sales approaches, communication, and relationship-building. Sales Process & Product Knowledge: Train team members on the end-to-end car sales process, CRM usage, and compliance standards.

Call or What's app Sourabh @ 9779924404 We Are Ready with Work From Office BPO Job For You No previous experience necessary Must be Good in English Communication Skills Rotational Shifts Job location is Chandigarh / Mohali Immidiate Joining

We are looking for a skilled and proactive Process Trainer with strong communication and documentation skills to join our team. The ideal candidate should be capable of conducting effective training sessions for new joiners, ensuring they are well-versed in our operational processes and standards. Key Responsibilities: Conduct onboarding and process training sessions for new hires. Create and maintain training materials, process documents, and manuals. Monitor the effectiveness of training programs and provide feedback for improvement. Collaborate with process managers and team leads to stay updated on any changes or updates in procedures. Provide ongoing support and refresher training as needed. Required Skills: Excellent verbal and written communication in English. Strong documentation and presentation skills. Ability to explain complex processes in a simple and structured manner. Prior experience in training or mentoring roles is a plus. Qualifications: 2 to 4 years of relevant experience in a process training or process associate role. Proven ability to manage and deliver training in a structured environment.

Managing NHT batches till their OJT completion • Conducting TNIs, Refreshers, PKTs and driving learning completion • Self-login and processing customer interactions • Conduct quality audits and provide feedback to advisors • Maintain process update Required Candidate profile Job Location: Mumbai, Bhayandar Shifts: Rotational Day Shifts Workdays: 6 days Education: Minimum HSC/ Graduate Experience: Minimum 1 year as a Trainer Conducting TNIs, Refreshers, PKTs and

The role will oversee the operations related training for different functions First Mile, MidMile, Last Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas / facilities which require extra emphasis on training. The Manager Training will research, design, develop, deliver, and evaluates training initiatives that promote people capabilities throughout the organization. This role also monitor the effective roll out of training via 300+ Ops Coaches in the network. 1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization. 2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle-management) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained. 3. Designs and delivers training - both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective. 4. Monitors and evaluates training programs effectiveness, success, and outcome periodically. 5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL Ops, Fulfillment Ops. 6. Manages and oversees the learning management system (LMS) learning experience; analyze learner performance and engagement. Work with team to enact any needed improvements or changes needed. 7. Conducts effective induction and orientation sessions. 8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations. 9. Other duties and responsibilities as determined by Head Delhivery Academy 10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions with Internal and External Stakeholders - This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers, National Skill Development Council etc. Education & Work Experience - 1. MBA preferred (Basic Education level Bachelors Degree 2. Certificates in Training domain preferred 3. Knowing the regional language is a must

Assistant Manager (B2) Training (Team Contributor) Reporting: Assistant Manager Training will report to the Training Leader / Group Manager of the Account(s) Primary Duties & Responsibilities: Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s). Drive Training efficiency and effectiveness for the Account, through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence. Drive training related change management and compliance programs for the Account. Drive content management and instructional design with the latest technology and practices to stay ahead of the competition. Drive ROI for the learning investment in people and value delivered to business. Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s). Lead and develop a high-performing team supporting the Account. Desired Experience and Skills : Graduate / Post Graduate Overall work experience of 5-8 years of work experience in F&A with Commerce degree with 3- Years and above experience in Training Preferred experience in digitalization of training delivery Knowledge & experience of Lean, Six Sigma and Agile methodology Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes. Shift- US Shift (5:30pm to 2:30am) WFO only Qualifications Qualification: Commerce Graduate Overall Experience: 5-8 years of work experience in F&A with Commerce degree 3- Years and above experience in Training

Department: Learning & Development / Training Reports to: General manager of Training Type: Full-time Position Summary:This role for the Training Digital Content Team is responsible for leading a team of content creators, , content developers, and multimedia specialists to deliver engaging, effective, and scalable digital learning solutions. This role oversees the strategy, planning, execution, and quality assurance of digital training content across the organization, ensuring alignment with business goals and learning objectives. Key Responsibilities: Team Leadership:o Lead, mentor, and manage a team of digital content creators, ensuring high performance, professional growth, and collaboration.o Set clear team goals, manage workload distribution, and oversee project timelines and deliverables. Content Strategy & Development: o Drive the strategy for digital learning content creation, including eLearning modules, videos, simulations, and other interactive formats. o Ensure instructional soundness, brand consistency, and learner engagement in all content. Stakeholder Collaboration: o Partner with subject matter experts (SMEs), trainers, HR, and business units to identify learning needs and design appropriate content. o Act as a liaison between the digital content team and internal clients to manage expectations and ensure satisfaction. Process & Technology Management: o Oversee the adoption of content development tools, platforms (e.g., LMS, LXP), and production workflows to improve efficiency and scalability.o Establish and maintain content development standards, templates, and best practices. Quality Assurance:o Ensure all digital training materials meet quality, accessibility, and compliance standards.o Monitor effectiveness through learner feedback, assessments, and performance metrics; iterate based on data. Budgeting & Reporting:o Manage project budgets, timelines, and resource allocation.o Provide regular status updates and performance reports to leadership. Qualifications: Bachelors or degree in with exposure to Education Technology, Communications, or a related field. 7+ years of experience in digital learning or instructional design, including 3+ years in a leadership or managerial role. Strong understanding of adult learning principles, learning technology, and content development tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia). Experience with Learning Management Systems (LMS) and SCORM/xAPI compliance. Excellent project management, communication, and stakeholder management skills. Proven ability to lead and inspire creative teams in a fast-paced environment. Preferred Skills: Experience working in a global or cross-functional training environment. Familiarity with agile development methodologies and rapid eLearning development. Knowledge of accessibility standards and localization best practices Qualifications Graduate, with experience in Training content creation and digital tool implementation

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager Training Must have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.

In these roles, you will be responsible for: Conducting/managing industry, process, compliance and refreshers programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per NTT/client standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Participating in client presentations and demonstrating training capabilities. Requirements for this role include: Overall 6+ year(s) of experience in BPO/International Banking Domain/Training. 3+ year(s) of experience in the International Banking industry that required an understanding of basic banking concepts 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain. Work shifts for this position will be scheduled between Monday-Friday (IST): Shift 1: 2 PM to 12 AM Shift 2: 6 PM to 3 AM. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement. Milki Bisht| Sr. Recruiter India Business | NLB Services Pvt Ltd |+91 9151206474 Email id milki.bisht@nlbtech.in

Roles and Responsibilities Design and deliver training programs for process training, OJT (On-the-Job Training), TTI (Training Need Identification), TNA (Training Needs Analysis), and product training. Develop and maintain effective learning materials, including manuals, guides, and online resources. Conduct needs assessments to identify skill gaps and develop targeted training solutions. Collaborate with subject matter experts to create engaging and interactive training content. Evaluate the effectiveness of training programs through feedback mechanisms. Desired Candidate Profile Overall 3 years of experience 1 Year in process training. Excellent communication, presentation, and interpersonal skills. Ability to work independently with minimal supervision while prioritizing multiple projects simultaneously.