788 Process Training Jobs - Page 23

Greetings!!! Openings at Sagility for Process Trainer-Enrollment(US Healthcare) Minimum of 4 years of experience as a Process Trainer in an International BPO. Excellent written and verbal communication skills, with strong interpersonal abilities. Proven experience as a Trainer in an International BPO environment. Strong presentation and Excel skills. Sound knowledge of basic training methodologies. Ability to work in US rotational shifts. Immediate joiners are mostly preferred. Interested candidates can share your resume to anitha.c@sagilityhealth.com

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

Roles and Responsibilities Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Note: Please bring 2 copies of resume. Contact Person : Sowmya /8125696652 Email: sowmya.dasari@conduent.com Location: ITPL Tech Park Whitefield

Role & responsibilities *Excellent presentation, facilitation, and public speaking skills, with the ability to engage diverse audiences. *Preparation of TNI and conduct comprehensive evaluations to maximize knowledge retention and enhance overall efficacy. *Onboard new hires and assign them to appropriate training sessions, ensuring timely delivery to the production environment. *Develop and deliver comprehensive training programs based on the business requirements *Assess team member performance to identify areas for improvement and develop glidepath for the new hires *Strong verbal and written communication skills in English *Monitor and manage employee attendance and mandatory training sessions and performance during training and nesting phases *Deliver NHT/ Vertical, Refreshers and Cross trainings sessions *Demonstrated ability to design and develop engaging training materials using various instructional design methodologies *Experience with virtual training platforms (e.g., Zoom, Microsoft Teams) and e-learning authoring tools *Familiarity with Learning Management Systems (LMS) administration *Ability to work independently and collaboratively within a team *Excellent problem-solving and analytical skills *Effective coaching and feedback mechanism required to coach the new hires *Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) *Understanding of adult learning principles and training evaluation methods *Adaptability and a proactive approach to learning and development *EWS and its importance to identify the attrition during the training and nesting phases *Minimum of 1 year of proven experience as a Corporate Trainer, preferably within a multinational or Indian-based organization Bachelor's degree is mandate for this role Intrested Candidates email your CV at sakshi.sakshi@wipro.com with notice period and expected CTC.

Alorica India Private Limited is looking for Learning Specialist to join our dynamic team and embark on a rewarding career journey. Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

St. Marys College is looking for Videographer cum Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 5 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Key Responsibilities: 1. Training Design & Delivery: Develop and deliver comprehensive training programs on E commerce - Market Place policies, compliance guidelines, and customer handling best practices . Conduct new hire training, refresher courses, and upskilling programs for Tier 3 agents. Ensure training content is aligned with E commerce - Market Place Store updates, industry trends, and compliance regulations . 2. Process & Policy Knowledge Enhancement: Train agents on policy enforcement, case-handling workflows, and escalation procedures . Conduct knowledge assessments, quizzes, and feedback sessions to gauge understanding. Work with Subject Matter Experts (SMEs) and Quality Analysts (QAs) to refine training materials. 3. Performance Monitoring & Coaching: Track trainee performance through metrics like accuracy, productivity, and policy adherence . Provide one-on-one coaching to agents needing additional support. Identify training gaps and design programs to enhance skill development. 4. Training Documentation & Reporting: Maintain training materials, knowledge base, and process documentation . Generate weekly/monthly reports on training effectiveness, knowledge retention, and agent performance improvements. Collaborate with stakeholders to implement best practices and improve learning methodologies . Required Qualifications & Skills: Above-level proficiency in English 2 + years of experience in training Strong knowledge of E commerce - Market Place Store policies, content guidelines, and enforcement practices . Experience in creating training materials, conducting workshops, and facilitating knowledge-sharing sessions . Excellent communication, presentation, and coaching skills . Immediate Joiners Preferred Share cv at Vaishali.vaishali27@teleperformance.com

Position Summary Learning & Development (L&D) is a strategically important function at Gallagher Service Center. The Senior Manager - L&D will be responsible for developing and implementing an organization wide Learning & Development strategy that facilitates and drives individual development and capacity building in line with organizational requirements. The position will involve collaborating effective ly with people at all job levels and interacting with a diverse group of individuals and personalities to ensure the achievement of individual, functional and organizational goals . III. Primary Responsibilities would include, but not be limited to, the following: • Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the organization; identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level • Conceptualizing innovative and flexible methods to address the developmental and capacity building needs identified, including identification of external training programs and conferences, the design and delivery of in -house training sessions, enrollment in online learning programs, mentoring, self-learning, and other methods as appropriate • Drawing up a comprehensive L&D Plan based on the developmental needs and methods identified • Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery • Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate • Organizing and anchoring the New Hire Orientation programme to enable easy settling-in and acculturalization of new joinees • Refining existing systems and processes, and setting up new processes as required, including: preparing and tracking the annual L&D Budget; creating and updating the Training Calendar; tracking training attendance; capturing feedback on training programs as well as conferences and workshops attended • Tracking L&D related data and generating regular MIS reports as required • Maintaining a keen understanding of learning & development trends, developments and best practices . IV. Skills and Competencies • 15 to 17-year of relevant experience and a good understanding of L&D systems and processes, instructional design, content development, training delivery, and evaluation of training effectiveness. Exposure to working in an organization involved in Insurance or Finance Domain would be an added advantage. • High quality written and verbal communication skills, strong listening skills • Excellent interpersonal skills and a demonstrated ability to interact with all levels in the organization • Demonstrated success in implementing innovative training techniques and learning technologies, in multiple areas including managerial and leadership development areas • Experience in conducting organizational, program level, and individual needs analysis to identify learning and development needs; experience in running targeted development programs • Good knowledge of the training/learning related offerings available in the market, including relevant training organizations and service providers Exposure to authoring tools, Learning Management Systems (LMS) and eLearning development systems, tools and resources.

Must have Min 1+yrs Exp as Process Trainer from International Voice/ Technical/ Semi Technical Voice Chat Email process BPO Must know TNA TNI Training Metrics 24*7 Shifts Call 8447780697 send CV monu@creativeindians.com

Have Opening for Regional Training Manager - Bangalore - With Leading NBFC Location - Bangalore Need exp in Classroom Training, Offline Training MBA must. CTC - Can discuss Interested candidate share resume to - sanjeevani.dupare@voicehr.in

Role & responsibilities Having experience in conducting behavioral training Experience of conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identify, Design, Delivery, Evaluation. Proffered Candidate: Candidates currently in Bangalore 5 -10 years of Training Management experience (2+ years in a Team Management role) Preferably from Hospitality, e-Commerce, retail, logistics industries Having experience in conducting behavioural training Experience of conducting Training Needs Analysis and carrying out all activities is the Training Cycle: Identify, Design, Delivery, Evaluation. Should be keen on mentoring, coaching, and grooming new team members of training team. Excellent verbal and written communication skills and Excel proficiency Excellent interpersonal skills - ability to work and influence with multiple Training Team members/ Stakeholders across the region and corporate. Must be a graduate (any Learning and development related course or certification will be an added advantage) Well-versed with Kannada, Hindi and English language. Key Responsibilities: Make sure every trainer in the region, across all lines of business and locations, is certified onther content and ensure their certification in TTT within 1 year completion. Ensure that all updates in the training content, across all lines of business and locations, are understood carefully and implemented reliably. Suggest suitable modifications to the training content to the corporate training team as and when appropriate. Plan the training programs (and training calendars) in complete synch with the Operations teams for both new joiners as well as existing associates (refreshers) in such a manner that high quality manpower is available to the operations team are available in the required numbers and on time. Provide thought leadership as well as administrative support to the trainers in the region. Track and report performance on training metrics to all stakeholders. Help shape the right metrics that determine the effectiveness of training. Requisition the right quantities of training assets (training rooms, projectors, training desktops, and other training assets) on time and manage them optimally. Work with the leadership teams in the region to evaluate training needs of first line managers and work towards their fulfilment. Contribute to the thought leadership on how the training function can demonstrate continuous improvement through enhanced content, technology, and new initiative.

Min exp 5 years as process trainer for voice GURGAON/NOIDA Package 6.5 lpa Drop CV on supreetbakshi@imaginators.co

For AM - min. 5 yr exp--- 12L For DM - min. 8 yr exp - --15L LND mandatory BANGALORE LOCATION Drop cv on supreetbakshi@imaginators.co Required Candidate profile Work Experience in end to end soft skills delivery & program management (learning & development) portfolio – training delivery, design, data management and reporting. Team handling Exp. MS Office

Amneal Pharmaceuticals is looking for Trainee Officer, Quality Control to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others.

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Support production as per objectives and as required by the process Provide process training to new joiners. Continuous coaching for advisors on process knowledge skills Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Excellent domain knowledge 2 Years relevant experience in NGCO ISS SD Functional Support Domain Call handling and e-mail handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation Coaching and Training skills Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation Travel may be required as per business need 24*7 and Flexible for any Shifts Roles and Responsibilities: Operational ResponsibilitiesDaily Maintain personal productivity by resolving target tickets on both calls and e-mail, Chats per day as defined in the objectives. Help team members in solving complex requests on calls and e-mails. Be available to take complex, escalated calls and e-mails Maintain detailed knowledge at an expert level of all process/client functions and procedures Provide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team members Feedback to the advisors on process related queries and follow up on feedbackWeekly Develop a detailed update around outcomes / actions items from query review sessions Provide updates on training plan and completion details Conduct PKTs for advisors in the team and follow up with feedbacks Review process documents and provide updates to the advisors in case of any change/s in processCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operations Qualification Any Graduation

Group Manager - Process Training 1. Lead, train, evaluate new hires in the system 2. Plan and manage internal reinforcement and refresher trainings and feedback sessions on monthly basis 3. Work collaboratively and conduct TNA/TNI with the Quality and Operations team to identify training needs 4. Interact with client on weekly basis 5. Manage content on the Learning Management System and create training SOPs 6. Identify process gaps and fix them through process changes, refresher trainings, etc. 7. Optimize training processes for efficiency and analyze training effectiveness 8. Plan and implement training programs that will prepare employees for the next level in the domain 9. Implement training KPIs, prepare and present reports on the same 10. Storyboard and prepare learning materials for programs 11. Coach and provide feedback to trainees on their performance in class and on shop floor 12. Create new training content and update existing content to support new hires and existing staff on the floor 13. Class records to be maintained and reports/dashboards to be published to leadership on regular basis 14. Research new training methods and implement them Qualifications 1. Sound knowledge of travel domain Reservation and Ticketing, Customer Relations; someone who has full exposure to the airline and travel agency world 2. Overall travel experience of more than 12 years with experience in different domains like Guest Relations, Ticketing 3. Classroom training experience with coaching and feedback of more than 6 years in reservation and ticketing 4. Should have used new age training methodologies to train batches and be aware of various training approaches 5. Should have new hire training experience with adequate coaching and feedback opportunities 6. Ability to conduct TNA/TNI and draw up relevant training plan and training content 7. Good people management and organizational skills 8. Good knowledge of MS Office – PowerPoint, Excel and Word 9. Excellent communication skills 10. Should be able to work on multiple projects at the same time and plan and prioritize tasks 11. Should be able to work in shifts if required by the Operating teams or Clients 12. Should have completed graduation or a similar degree

Role & responsibilities Preferred candidate profile

Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment Key Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Knowledge/ Qualification : Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Should be willing to work in non-weekend offs Proficiency in MS office Travel ready Work Experience: Travel Experience: +3 Years Training Experience: Should have sound understanding of the training function and should have spent +2years in training department Corporate travel experience Certification/ Domain Certification (If Applicable) : GDS Certifications will be an added advantage.

Job Roles & Responsibilities Conduct Training Sessions: Deliver comprehensive training sessions for employees involved in Revenue Cycle Management, ensuring a deep understanding of relevant processes and compliance standards. Training Material Development: Create and update training materials, manuals, and documentation specific to Revenue Cycle Management procedures and best practices. Needs Assessment: Collaborate with management to assess training needs within Revenue Cycle Management team, identifying areas for improvement and skill development. Adapt Training Methods: Tailor training methods to address different learning styles and ensure optimal comprehension and application of Revenue Cycle Management strategies. Feedback and Evaluation: Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed. Call Calibration Sessions: Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the RCM team. Provide insights and feedback to enhance call quality. Stay Updated: Stay abreast of all updates, changes, and advancements within the Revenue Cycle Management domain. Keep training materials current and incorporate the latest industry best practices into training sessions. Execution of Policies: Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context. Compliance Assurance: Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Revenue Cycle Management training programs. Candidate Requirements Experience: Proven experience of 2+ yrs. with a focus on Revenue Cycle Management, preferably working as a Trainer role. Familiarity with Revenue Cycle Management processes, compliance standards, and industry regulations. Preferred Qualification: Graduate from any stream Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner. Adaptability: Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Revenue Cycle Management team. Organizational Skills: Strong organizational skills to manage training schedules, materials, and documentation effectively. Team Collaboration: Collaborate with management to stay updated on industry changes and ensure training programs align with current best practices.

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & Requirements: Experience: 1 + years of training experience in BPO sales, or telesales. Sales Expertise: Strong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & Coaching: Experience in classroom training, coaching, and performance monitoring. Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards. If Interested Call / Whatsapp - HR Anjali 9699666772 Drop your Resume - anjali.siddhu@ketto.org

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement. Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. Domain: US Residential Mortgage Underwriting Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. Program Evaluation: Analyze training program effectiveness using feedback, assessments, and performance data to drive improvements. Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time. Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development. Qualifications Project and Training Management Experience is a must. Strong Domain US Residential Mortgage Underwriting, entire value chain across originations Good with Microsoft Office Strong with MIS reporting Strong analytical and operations management skills Client focused with superior written and verbal communication skills. Ability to work under pressure in a faced paced environment with limited structure. Track record in designing and executing successful training programs Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) will be added advantage Should be ok to work in US Shifts WFO Setup