Process Trainer

As a Process Trainer in the Insurance sector based in Gurgaon - Sec 44 with a 6 Days Working schedule in Day Shift, your primary responsibility will be to identify training needs at various levels and conduct Refresher Training sessions for employees to enhance productivity. You will be in charge of coordinating training schedules, setting up training sessions, creating training materials, and ensuring follow-up actions are implemented. One of your key duties will involve training new employees on sales techniques, product knowledge, customer communication, and internal systems. Specifically, you will be responsible for providing comprehensive product knowledge on Health Insurance to all new joiners. Additionally, you will deliver product training, including selling skills, soft skills, and objection handling, to Associate Sales Consultants, Team Leaders, and Asst. Sales Managers. You will also assist in the delivery of ongoing training programs and evaluate the effectiveness of the training through trainee reports and performance reviews. Your role will also entail reviewing training performances, preparing participant score sheets, arranging follow-up training sessions, and providing timely and constructive feedback and counseling to trainees. It will be essential for you to maintain detailed records of workshops conducted, participant lists, feedback received, and follow-up activities undertaken. To excel in this role, you are expected to come from a training background with proficiency in employee development to help individuals meet performance targets through hiring, coaching, and mentoring. You should possess the ability to calibrate employee performance against performance targets by monitoring and providing coaching as necessary. Effective communication skills to address and resolve issues impacting performance criteria, handle employee escalations, and escalate issues to supervisors or other internal departments are crucial. Demonstrated fluency in both English and Hindi languages is a requirement for this position. If you are comfortable working from the office for 6 days a week and possess the desired skills mentioned above, we invite you to apply for this challenging yet rewarding position as a Process Trainer in the Insurance industry.,