Posted:2 weeks ago|
Platform:
Work from Office
Full Time
At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment
We are inviting applications for the role of Process Associate/Developer, Customer Service
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.Responsibilities• Respond to customer queries and customers concern• Provide support for data collection to enable Recovery of the account for end user.• Maintain a deep understanding of client process and policies• Reproduce customer issues and escalate product bugs• Provide excellent customer service to our customers• You should be responsible to exhibit capacity for critical thinking and analysis.• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environmentQualifications we seek in you!Minimum qualifications• Graduate (Any Discipline)• Freshers are eligiblePreferred qualifications• Previous experience in a customer service role chat/email/voice• Effective probing skills and analyzing / understanding skills• Analytical skills with customer centric approach • Excellent proficiency with written English and with neutral English accent• You should be able to work on a flexible schedule (including weekend shift)
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