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Capgemini
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Problem Manager||4 To 6 Years||Bangalore

Problem Manager||4 To 6 Years||Bangalore

Capgemini

4 - 7 years

6 - 10 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

nexus service management problem management root cause analysis change management major incident management service level management service request management itil certified bmc remedy rca servicenow itsm incident management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Problem Manager
LocationBangalore
Exp- 4 to 7 years
Required Skills

Managing the lifecycle of all the problems and to minimize the impact of incidents.

Data- Good Knowledge with
RnS & Data center device like Nexus 9k,7k.

End to End IT Problem and Service Management & Execution.

Requirement gathering & Analysis of the situation.

Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment.

Measure project performance to identify areas for improvement.

Maintain Incident, Problem reports in a common database and have a weekly consolidated report published to the team.

Update and maintain information in Known Error Data Base.

Facilitate and perform Root Cause Analysis (RCA) to identify causes of critical incidents and follow-up on preventive Action items.

Conduct Daily meetings with client and in-house technical teams to work on preventive action items for RCAs.

Good understanding of Incident & Change Management process and documentations as per standards like MOP, RCA etc.

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Problem Manager||4 To 6 Years||Bangalore