ORM Specialist

We are looking for an Online Reputation Management (ORM) Specialist. This is initially a 6-month opportunity.

🚀 FYI (ABOUT US):

Buffalo Soldiers is a growth stage start-up, a full-service creative agency with a digital heart. We help companies build brands, through different layers of story-telling : textual, creative and videos.

B2C. B2B. D2C. Non-Profits. Yup, that's the range we are talking about.

🐾. Our team is made up of entrepreneurs, footballers, storytellers, cooks, fashionistas, artists and strategists.

Please read our culture & values before applying: https://buffalosoldiersdigital.com/careers/

🥁 Also, watch our culture video here: Culture at BS

😱 And how we Wrapped 2024 at Buffalo Soldiers

🍿 At Buffalo Soldiers, we:

• take our business seriously, but not ourselves
• believe intelligence, attitude, and energy often trump experience

🔥 A Day In The Life Of An ORM Specialist

• Monitor client brand mentions across social media (especially LinkedIn), review sites, forums, and search engines.
• Implement strategies to improve online sentiment and resolve negative content/issues.
• Engage with online communities, addressing reviews, comments, and inquiries in a professional manner.
• Conduct sentiment analysis and generate detailed reports on online reputation trends.
• Collaborate with the content team to create positive, engaging content that promotes the brand.
• Identify and address potential PR crises by implementing quick and effective response strategies.
• Stay updated on ORM tools, digital trends, and best practices to ensure proactive reputation management.
• Develop long-term strategies for reputation building and crisis prevention.
• Work closely with client partners to align ORM strategies with overall marketing goals.

💙 The Role

Proactive and skilled Social Media Customer Support Representative to handle inquiries and resolve issues through our social media channels, primarily LinkedIn.

💪 The Responsibilities

Issue Resolution:

Communication:

Documentation:

Feedback Loop:

Social Media Monitoring:

Collaboration:

Reporting:

💥 What We Offer

• Optional General Health insurance
• Equity for every team members with vesting period
• Loads of fun and good energy
• Cake facials on birthdays

That’s it! Interested?

Share your cv and portfolio to the following emails:

hr@buffalosoldiers.in

prateek.dash@buffalosoldiers.in

aanchal.kheria@buffalosoldiers.in

rupkatha.chatterjee@buffalosoldiers.in

P.S - The subject line must read: Your Name | Application For ORM Specialist