Operations Manager/Account Manager

As an Operations Manager / Account Manager at our growing digital marketing agency, you will play a crucial role in bridging the gap between clients and the internal team. Your primary responsibilities will include understanding client needs, assigning tasks to team members, tracking progress, ensuring timely delivery, and maintaining strong relationships with clients and team members. You will be the key point of contact for clients, ensuring clear and timely communication, submitting project deliverables after internal review, and building long-term relationships to ensure client satisfaction and retention. Additionally, you will allocate project tasks to team members, monitor project timelines, maintain a transparent task dashboard, and coordinate with different departments to align on client deliverables. In terms of internal and strategic communication, you will act as a bridge between the agency head, internal teams, and clients, proactively escalating issues, risks, or delays to management. You will also participate in internal review meetings and contribute to improving workflows and team performance. The ideal candidate for this role should have a Bachelor's degree in marketing, business, communications, or a related field, a strong understanding of digital marketing services, excellent communication and interpersonal skills, strong organizational and time-management abilities, and the ability to handle multiple client accounts effectively. Experience with project management tools, familiarity with CRM and reporting software, and a basic understanding of Google Workspace and Microsoft Office tools are preferred skills. Joining our team will provide you with a creative and growth-driven work environment, the opportunity to work with a diverse set of clients, scope for leadership and career advancement, and an energetic and supportive team culture. About Company: Established in 2015, Uplift Communication- Digital Growth Partner is a full-service marketing agency in Ahmedabad. We help small and medium businesses elevate their online presence through data-driven strategies, including SEO, PPC, social media marketing, and corporate video production. Our focus is on generating leads and building strong brands for our clients.,