Operations Manager

Responsible for overseeing daily operations to ensure a seamless guest experience while optimizing efficiency and profitability. Managing staff across various departments, coordinating maintenance and housekeeping, ensuring compliance with health and safety regulations, and implementing quality control measures. Analyzing performance metrics, develops budgets, and collaborates with marketing to enhance guest satisfaction and drive revenue. Strong leadership, problem-solving skills, and a deep understanding of hospitality trends .

Job Summary:

We are seeking a highly organized and results-driven Operations Manager to oversee daily operations at our Gangtok location. The ideal candidate will be responsible for ensuring operational efficiency, optimizing processes, managing teams, and aligning operational functions with the company’s strategic goals.

Key Responsibilities:

• Oversee and manage day-to-day operations to ensure smooth workflow and productivity.
• Monitor and improve operational systems, processes, and best practices.
• Coordinate with cross-functional departments to ensure alignment and efficiency.
• Lead and mentor a team of operational staff; handle staffing, training, and performance evaluation.
• Develop and implement operational policies and procedures.
• Ensure compliance with local laws, company policies, and industry regulations.
• Track and analyze key performance indicators (KPIs) to identify areas for improvement.
• Manage budgets, inventory, and supply chain logistics.
• Prepare regular reports on operational performance and suggest data-driven improvements.
• Build relationships with local vendors, clients, and other stakeholders.

Qualifications and Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field .
• Minimum 5 years of experience in operations, with at least 2 years in a leadership role.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and operations management software.
• Ability to work under pressure and manage multiple tasks.
• Familiarity with local geography, vendors, and regulations in Gangtok is an advantage.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Work Location: In person