Operations Manager

Job Description

Supervise daily operations across all bakery outlets,cafés & production unit. Coordinate with the Central Production Unit for inventory, quality, and dispatch Ensure each outlet and café adheres to company SOPs, hygiene, and service standards Monitor outlet-wise sales, wastage, and customer satisfaction metrics Team Leadership Manage and support Outlet Managers, Café Managers, and the Production Head Recruit, train, and schedule staff across departments Conduct regular performance reviews and team meetings Inventory & Logistics Ensure timely replenishment of raw materials and finished goods from the central unit Approve and monitor inventory procurement and usage Minimize waste and pilferage with strict checks Process & Quality Control Enforce consistency in product quality, portion sizes, and presentation Regular audits of hygiene, safety, and service standards at all locations Standardize procedures across all units and update documentation Sales & Customer Experience Analyze sales reports to identify trends and improve performance Support marketing efforts by coordinating offers, events, or promotions Ensure top-tier customer service across all touchpoints Reporting & Communication Submit weekly reports on performance, sales, operations, and issues Liaise with the Founder for strategic planning and new initiatives Communicate clearly with vendors, suppliers, and team leads Required Skills & Qualifications 3–5 years of experience in multi-location F&B or retail operations Strong leadership and team management experience Excellent organizational, analytical, and decision-making skills Familiarity with bakery or café operations is a strong advantage Key Traits Ownership mindset and accountability Proactive problem solver Excellent communicator High attention to detail Calm under pressure Job Type: Full-time Pay: ₹30,000.00 - ₹52,683.75 per month Benefits: Food provided Paid time off Supplemental Pay: Performance bonus Yearly bonus Work Location: In person