Operations Excellence (Strategy & Transformation) - General Manager

As a General Manager - Lever, your primary responsibility will be to drive operational excellence in merchant onboarding, management, and support. You will be overseeing the entire Field Sales Executive (FSE) lifecycle, from recruitment and training to performance monitoring and churn management. Your extensive expertise in merchant operations and hands-on experience in field sales will play a crucial role in ensuring exceptional service delivery to our merchants. Your key responsibilities will include developing and implementing strategies to streamline merchant operations, managing and training FSEs to enhance communication and drive business growth, identifying and resolving operational challenges on the ground, monitoring FSE performance, fostering a culture of excellence, and promoting best practices among teams. You will also be involved in problem-solving, effective communication with stakeholders, providing regular updates, and insights. To excel in this role, you should have a minimum of 10+ years of experience in merchant operations, field sales, or a related field, with a proven track record of driving operational excellence and team management. A background in forensic or operational excellence/consulting experience in industries like e-commerce, fintech, or retail is highly desirable. Strong analytical skills, excellent communication, interpersonal skills, ability to work independently, lead teams, business acumen, and strategic thinking are essential for success in this position. An MBA is preferred in terms of education. Joining us means becoming a part of a merit-based culture that values self-motivated individuals aiming for a successful career in India's fastest-growing Fintech Organization. Our agile and democratic setup encourages your creativity and offers the opportunity to work at scale. We believe in creating wealth for the right fit candidates, with a vast ecosystem consisting of over 500 million registered users and 21 million+ merchants. As we strive to democratize credit for deserving consumers and merchants, you have the chance to be part of India's largest digital lending story.,