Operations Excellence (Strategy & Transformation) - General Manager Paytm

10.0 - 14.0 years

0 Lacs

uttar pradesh

On-site

As a General Manager - Lever, your primary responsibility will be to drive operational excellence in merchant onboarding, management, and support. You will be overseeing the entire Field Sales Executive (FSE) lifecycle, from recruitment and training to performance monitoring and churn management. Your extensive expertise in merchant operations and hands-on experience in field sales will play a crucial role in ensuring exceptional service delivery to our merchants. Your key responsibilities will include developing and implementing strategies to streamline merchant operations, managing and training FSEs to enhance communication and drive business growth, identifying and resolving operational challenges on the ground, monitoring FSE performance, fostering a culture of excellence, and promoting best practices among teams. You will also be involved in problem-solving, effective communication with stakeholders, providing regular updates, and insights. To excel in this role, you should have a minimum of 10+ years of experience in merchant operations, field sales, or a related field, with a proven track record of driving operational excellence and team management. A background in forensic or operational excellence/consulting experience in industries like e-commerce, fintech, or retail is highly desirable. Strong analytical skills, excellent communication, interpersonal skills, ability to work independently, lead teams, business acumen, and strategic thinking are essential for success in this position. An MBA is preferred in terms of education. Joining us means becoming a part of a merit-based culture that values self-motivated individuals aiming for a successful career in India's fastest-growing Fintech Organization. Our agile and democratic setup encourages your creativity and offers the opportunity to work at scale. We believe in creating wealth for the right fit candidates, with a vast ecosystem consisting of over 500 million registered users and 21 million+ merchants. As we strive to democratize credit for deserving consumers and merchants, you have the chance to be part of India's largest digital lending story.,

Posted 2 days ago

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Operations Excellence - General Manager One97 Communications Limited

10.0 - 14.0 years

0 Lacs

noida, uttar pradesh

On-site

As a seasoned professional, you will play a crucial role in driving operational excellence in merchant onboarding, management, and support as the General Manager at Lever. Your responsibilities will include overseeing the entire Field Sales Executive (FSE) lifecycle, from hiring and training to performance monitoring and churn management. Your expertise in merchant operations and hands-on experience in field sales will be instrumental in ensuring exceptional service delivery to our merchants. You will be tasked with developing and implementing strategies to streamline merchant onboarding, management, and support processes. Additionally, you will be responsible for hiring, training, and managing FSEs to ensure effective communication with merchants, resolution of operational challenges, and driving business growth. Identifying and resolving operational challenges on the ground, collaborating with cross-functional teams to implement solutions, will also be a key aspect of your role. Monitoring FSE performance, providing feedback, and implementing initiatives to enhance productivity and merchant satisfaction will be essential tasks. You will be expected to foster a culture of excellence among FSEs, promoting best practices and ensuring adherence to company policies and procedures. Problem-solving, effective communication between teams, stakeholders, and leadership, and regular updates and insights provision will also be part of your responsibilities. To excel in this role, you are required to have a minimum of 10+ years of experience in merchant operations, field sales, or related fields, with a proven track record of driving operational excellence and team management. A background in forensic or operational excellence/consulting experience in industries such as e-commerce, fintech, or retail is highly desirable. Strong analytical and problem-solving skills, excellent communication and interpersonal abilities, independence in work, leadership skills, strong business acumen, and strategic thinking are expected. An MBA is preferred for this role. Join us to be part of a merit-based culture that values self-motivated and driven individuals aiming for successful careers in India's fastest-growing Fintech Organization. Our agile and democratic setup encourages your creativity, provides opportunities to work at scale, and fosters diverse perspectives at all times. With a unique position of over 500 million registered users and 21 million+ merchants, we believe in creating wealth for the right fit individuals and are committed to democratizing credit for deserving consumers and merchants. Be a part of India's largest digital lending story and seize the opportunity to contribute to the narrative!,

Posted 6 days ago

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