Operations Analyst - Branch compliance & Service Quality

Equitas Small Finance Bank

1 - 6 years

2 - 5 Lacs

Tamil Nadu

Posted:1 week ago| Platform:

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Skills Required

Reporting aml service quality Compliance anti money laundering BFSI Tools Regulatory Data auditing Reporting Tools compliance analysis kyc quality assurance Data Analysis Software Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Operations Analyst to join our team at Equitas Small Finance Bank in the BFSI industry. The ideal candidate will have 1 to 6 years of experience in branch compliance and service quality, with a strong background in operations analysis.

Roles and Responsibility

Analyze and interpret complex data sets to identify trends and areas for improvement in branch compliance and service quality.
Develop and implement process improvements to enhance operational efficiency and customer satisfaction.
Collaborate with cross-functional teams to ensure seamless execution of operational initiatives.
Conduct regular audits and reviews to ensure adherence to regulatory requirements and internal policies.
Provide training and support to branch staff on operational procedures and best practices.
Identify and mitigate risks associated with operational activities.

Job Requirements

Strong understanding of operational processes and procedures in the BFSI industry.
Excellent analytical and problem-solving skills, with attention to detail and accuracy.
Effective communication and interpersonal skills, with the ability to work with diverse stakeholders.
Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
Knowledge of regulatory requirements and internal policies related to branch compliance and service quality.
Experience with data analysis and reporting tools, such as Excel or other relevant software.

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