613 Operational Support Jobs - Page 17

Job Title: Manager Customer Service Location: Pune Department: Customer Service Reports To: Sr. Manager Operations Job Summary: We are seeking a highly skilled and experienced Manager to lead customer service team. The ideal candidate will be responsible for managing day-to-day operational activities related to the calls, ensuring efficient workflows, and maintaining high standards of service delivery. This role requires strong leadership, problem-solving abilities, and overseeing the daily operations of a call center, including leading and managing staff, developing and implementing strategies, and ensuring high- quality customer service. They also monitor performance metrics, provide training, and handle customer complaints or inquiries. Key Responsibilities: 1. Operational Management: Lead, coach, and develop a team of customer service supervisors and agents. Manage daily contact center operations, including staffing, scheduling, and real-time performance monitoring. Define and monitor KPIs such as CSAT, FCR, AHT, SLA, and agent productivity. Implement strategies to improve service quality, efficiency, and customer satisfaction. Use analytics and reporting tools to evaluate trends and make data-driven decisions. Oversee the implementation of new tools, technologies, and processes. Collaborate with cross-functional teams (e.g., IT, Sales, Product) to resolve issues and improve customer journeys. Handle escalated customer complaints and ensure timely resolution. Ensure compliance with company policies and industry regulations. Maintain training programs to support agent development and operational excellence. Oversee the daily operations of the insurance department to ensure smooth workflow, accurate policy administration, claims processing, and compliance with industry regulations. Develop and implement operational procedures to enhance efficiency and reduce processing time. Monitor key performance indicators (KPIs) and metrics to evaluate team performance and operational effectiveness. 2. Team Leadership and Development: Lead, mentor, and develop a team of customer service operations professionals, ensuring clear communication and the achievement of department goals. Conduct regular training sessions to keep the team updated on new policies, products, and industry trends. Foster a positive work environment that encourages collaboration, productivity, and continuous improvement. 3. Process Improvement: Analyze and optimize operational processes to identify areas for improvement and implement best practices. Coordinate with other departments, to ensure a seamless process flow. Implement and oversee automation tools and technology solutions to streamline operations. 4. Compliance and Risk Management: Ensure all operations comply with industry regulations, corporate policies, and legal standards. Monitor and address any potential risks or operational issues, escalating as necessary to senior management. Maintain and update insurance-related documentation, including policy and claims records. 5. Customer Service and Stakeholder Management: Maintain a focus on customer satisfaction by ensuring timely and accurate processing of insurance policies and claims. Work closely with internal and external stakeholders, including brokers, clients, and insurers, to ensure alignment and high service standards. Address any escalated customer complaints or issues promptly and effectively. 6. Reporting and Analysis: Prepare and present regular reports on operational performance, trends, and departmental KPIs to senior management. Conduct data analysis to identify emerging trends and areas for potential operational improvements. 7. Qualifications and Skills: Bachelors degree in any field. 7+ years of experience in a customer service or contact center environment Strong knowledge of contact center technologies (e.g., CRM, IVR, ACD, WFM). Excellent leadership and team management skills, with the ability to drive results and foster a collaborative team environment. Strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal. Proficiency in insurance management software and MS Office Suite. 8. Personal Attributes: Detail-oriented with a focus on accuracy and efficiency. Strong organizational and multitasking abilities. Ability to work well under pressure and meet deadlines. Adaptability and openness to continuous learning and improvement. 9. Working Hours The candidate should be flexible to work in any shift 24/7.

At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We re driven by our vision of Food and Companionship Enriching Life and our approach to sustainability - the Elanco Healthy Purpose - to advance the health of animals, people, the planet and our enterprise. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals lives better makes life better - join our team today! As Elanco grows, the SIAM Business Systems Analyst will play a key role in stabilizing and optimizing the IT Operating Model through data-driven process improvement, service integration, and reporting. This role is responsible for developing IT governance reports, managing dashboards in ServiceNow and Power BI, supporting vendor management reporting, and driving continuous improvement initiatives. By partnering across IT and vendor teams, the analyst ensures process alignment, monitors performance metrics, and contributes to the ongoing evolution of Elanco s IT governance, collaboration and processes. Key Role Responsibilities & Expectations: Generate, validate, and distribute monthly IT governance reports Develop and maintain ServiceNow Performance Analytics (PA) dashboards and Power BI (PBI) reports Support the cleanup, standardization, and enhancement of ServiceNow reporting data Collaborate with internal and external stakeholders to provide SIAM operational support and reporting insights Assist in the development and delivery of vendor management reports for the VMO Contribute to the creation and tracking of ServiceNow enhancement stories and platform upgrade initiatives Set up, monitor, and manage ServiceNow SLA definitions and reporting Provide reporting and metric support for IT VMOss (Vendor Management Office Support Services) initiatives Coordinate vendor satisfaction surveys and assist in analyzing results Work closely with cross-functional teams to ensure alignment with business and IT processes Update documentation and SOPs to support training and learning plans Coordinate, track, connect, and drive the adoption of the enterprise and IT processes within IT ecosystem Establish continuous improvement and serve as an advisor of best practices The role will be responsible for coordinating, leading, and supporting process improvement and cross-functional projects, initiatives, and collaborations across IT. Establishing control plans and monitoring appropriate metrics to validate project results are achieved and track improvements. Independently manage complex issues with minimal supervision Solicits feedback from stakeholders to determine the success of the IT Enterprise Processes and Operating model Strong data analytics skills to support root cause analysis and business justifications Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Software Engineer In this role you will: Develop and maintain APIs & microservices in Java/Spring Boot and supporting services (AWS/PCF). Provide support across the end-to-end delivery and run lifecycle. Carry out software development, testing and operational support activities with the ability to move between the technology stacks. Advocate and advance modern software development practices within the engineering community. Grow the technical expertise of engineering community Helping with designing, maintaining, and improving all aspects of the software delivery lifecycle Participate in broader discussions about software architecture Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change. Liaise with other engineers, architects, agile coaches, and other stakeholders to understand and drive the software products Work closely with teams, product owners, agile coaches, and other stakeholders to ensure we deliver world-class tools and capabilities for our engineering community Actively participate in the Engineering Discipline and associated communities Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency. Requirements To be successful in this role you should meet the following requirements: Solid experience on engineering and delivering software products. Strong knowledge and development experience in Java/Springboot/APIs & microservices. Knowledge of cloud environments, being AWS a plus. Passionate about open-source ways of working Experience working in on call production support model. You have experience in fostering a strong engineering culture in an agile and DevOps environment Track record of identifying and implementing opportunities to enable engineers to develop more productively and with high quality Experience collaborating effectively across multiple engineering centers in multiple territories Credibility and ability to influence stakeholders convincingly with well-considered logic. Advocate for quality and ambassador for writing testable code Knowledge of agile project management with cross functional teams, using Jira and Confluence We promote a DevOps culture so you will need to look beyond pure programming and get involved with the deployment and operation of the software we build.

Join us as a Service Delivery Analyst If you re passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You ll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging role will offer you professional stretch and development and the opportunity to make a positive impact from the outset Were offering this role at associate level What youll do You ll play a crucial role in providing excellent service through the delivery of one or more technology service management disciplines, at a high level of complexity and criticality. You ll have the opportunity to collaborate, communicate, and influence stakeholders at all levels across the bank and externally in your technology service management area. All the while you ll be supporting better collaborative working practices by looking at the end-to-end flow across services and customer journeys. We ll also look to you to: Proactively deliver at pace when recovering or protecting service, acting with thoroughness when considering the risk to service Undertake and deliver technical and operational support for relevant services, activities and processes in support of bank-wide service stability, picking up complex scenarios Work collaboratively with colleagues by sharing expertise of existing processes and procedures, to enable an environment of continuous improvement Work within a safe environment culture, and look to innovate and use fast feedback loops to translate improvement opportunities into practical outcomes The skills youll need We re looking for a capable communicator, who has knowledge of one or more technology service management disciplines. You ll also need an understanding of Agile and DevOps practices spanning value stream, portfolio, platform and feature team levels. Additionally, we ll be looking for: Technical knowledge and coding experience, preferably in Python or Java, plus a good understanding of Linux OS, shell programming, REST API s and experience of Cloud Exposure of DevOps and Engineering Platforms i.e. GitLab, Jira, Confluence, Artifactory etc Knowledge of observability tooling and an interest in managing services using SLIs, SLOs and Error budgets, including strong analytical and problem solving skills Strong interest in site reliability and operations and a demonstrated eagerness to learn across a broad range of systems and technologies

Join us as a Service Delivery Analyst If you re passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You ll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging role will offer you professional stretch and development and the opportunity to make a positive impact from the outset Were offering this role at associate level What youll do You ll play a crucial role in providing excellent service through the delivery of one or more technology service management disciplines, at a high level of complexity and criticality. You ll have the opportunity to collaborate, communicate, and influence stakeholders at all levels across the bank and externally in your technology service management area. All the while you ll be supporting better collaborative working practices by looking at the end-to-end flow across services and customer journeys. We ll also look to you to: Proactively deliver at pace when recovering or protecting service, acting with thoroughness when considering the risk to service Undertake and deliver technical and operational support for relevant services, activities and processes in support of bank-wide service stability, picking up complex scenarios Work collaboratively with colleagues by sharing expertise of existing processes and procedures, to enable an environment of continuous improvement Work within a safe environment culture, and look to innovate and use fast feedback loops to translate improvement opportunities into practical outcomes The skills youll need We re looking for a capable communicator, who has knowledge of one or more technology service management disciplines. You ll also need an understanding of Agile and DevOps practices spanning value stream, portfolio, platform and feature team levels. Additionally, we ll be looking for: Technical knowledge and coding experience, preferably in Python or Java, plus a good understanding of Linux OS, shell programming, REST API s and experience of Cloud Exposure of DevOps and Engineering Platforms i.e. GitLab, Jira, Confluence, Artifactory etc Knowledge of observability tooling and an interest in managing services using SLIs, SLOs and Error budgets, including strong analytical and problem solving skills Strong interest in site reliability and operations and a demonstrated eagerness to learn across a broad range of systems and technologies

About this role Team Overview BlackRock Active Investment Stewardship (BAIS) is a specialist team within BlackRock s Portfolio Management Group (PMG). BAIS serves as a support function for BlackRock s non-index equity investment teams, providing expertise on investment stewardship, engaging with companies on behalf of those teams when appropriate, and assisting in recommending, operationalizing and reporting on voting decisions. PMG encompasses BlackRock s Fixed Income, Fundamental Equities, Private Credit, Systematic Investments, Multi-Asset Strategies and Solutions and Private Investors Businesses. BAIS activities are informed by our Global Engagement and Voting Guidelines and insights from active investment analysts and portfolio managers with whom we work closely in engaging companies. Position Overview The BAIS Operations Analyst/Associate will be responsible for operational support related to voting, engagement, client servicing and broader business management. supporting the BAIS proxy voting and engagement program by onboarding new accounts for voting, implementing control processes, and generating reports. As part of a new team at BlackRock, the person in this role will have opportunities to develop initiatives and contribute to strategic projects aimed at enhancing BAIS operational processes and procedures to ensure we deliver best-in-class stewardship for BlackRock clients. The BAIS Operations Analyst/Associate will report to the Head of BAIS Operations. Key Responsibilities Support the implementation of operational processes and procedures of the BAIS proxy voting program. Develop expertise in the proxy voting infrastructure and troubleshoot where necessary with third-party vendors, custodians, and/or other stakeholders. Develop expertise in the interaction of the third-party proxy voting platform and BlackRock internal systems. Partner with BAIS voting analysts, active equity portfolio managers, and other internal stakeholders across the active platform and across the shared platform such as Securities Lending and Client Reporting to support the BAIS proxy voting program Partner with portfolio onboarding to ensure proper set-up of new portfolios for proxy voting. Support and enhance reporting to clients on BAIS proxy voting activity on their behalf. Support the delivery of BAIS engagement efforts by partnering with other analytics and Aladdin teams to record and analyze engagement data, set up tools for BAIS team to access internal data sources and prioritize engagement. Maintain and enhance the BAIS operational environment to ensure regulatory and client obligations are met. Implement standardized control and reconciliation processes. Support ad hoc requests within the scope of BAIS operations as needed for clients or other internal stakeholders. Support BAIS business management activity e.g. helping with presentations and clearing with compliance Key Qualifications An undergraduate degree in finance, economics, accounting, or other relevant field. 4-6 years of experience, preferably in an operational role. A keen interest in corporate governance and proxy voting. Collaborative style with strong interpersonal skills to build and maintain relationships internally and with external parties. Strong verbal and written communication skills. Strong work ethic with the ability to prioritize, analyze, and resolve complex issues independently while paying consistent attention to detail. Demonstrated problem-solving and project management skills. Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint Experience working with corporate governance data is a plus. Experience with SQL or Python is a plus. Our benefits . Our hybrid work model . About BlackRock . This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com / company / blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Job summary Training Specialist At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity- Trainer Best Behavior 1- Listening to associates and be supportive to managers. 2- Answering requests and always gets back to people. 3- Lead by example, doing what we say and act how we say. 4- Must be approachable. 5- Must exhibit the best behavior while at work. 6- Always be up to date with the latest techniques, tools, and processes. 7- Be right, honest, and be willing to accept mistakes. 8- Be willing to push their limits and accept more responsibilities. 9- Drive in quality & learning related metrics 10- Conducting chime sessions & class room training sessions to the stake holders 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holders A day in the life - Track the day to day business metrics and plan to visit the mapped stations for metric improvement - Daily Reportings and progress updates - Involve and engage well with mapped LA/LGs for daily L&D activities Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Role requirements: 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role.

As a senior site reliability engineer will work in our global organization to provide operational support for all Thomson Reuters products, including development tools and infrastructure used by engineering teams to build and test their applications. They will also collaborate with engineering teams on continuous integration/continuous deployment (CI/CD), monitoring, alerts, and other areas of operations support.About the Role: Develop, Deliver, and SupportBy applying modern SRE operational & development practices, you will be involved in the entire operational support, Monitoring, automation, building, and delivering high-quality solutions for the team. Be a Team PlayerWorking in a collaborative team-oriented environment, you will share information, value diverse ideas, and partner with cross-functional and remote teams. Be an Agile Person with a strong sense of urgency and a desire to work in a fast-paced, dynamic environment, you will deliver solutions against strict timelines. Be Innovativeyou are empowered to try new approaches and learn new technologies. You will contribute innovative ideas, create solutions, and be accountable for end-to-end deliveries. Be an Effective Communicatorthrough active engagement and communication with cross-functional partners and team members, you will effectively articulate ideas and collaborate on technical developments. About You: Experienced Site Reliability Engineer with 6+ years of experience in DevOps, SRE roles. Keen to learn complex architectures and come up to speed quickly. A self-learner, self-driven, and able to operate with minimal supervision. Able to demonstrate ownership of accountabilities. Able to successfully communicate with business partners, management, and technical team members. Experienced SRE with development or DevOps background, worked on enterprise-scale applications. Proficient user of AWS, OCI and Monitoring tools like DataDog etc. AWS SysOps Associate or DevOps professional certified is a plus. Proactive in raising problems and identifying solutions. Strong sense of customer service. Able to work in a highly collaborative team setting. Approaching work with a DevOps and continuous improvement mindset #LI-PS1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

The courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution. About the Role In this opportunity as a Systems Engineer, you will: Keen to learn complex architectures and come up to speed quickly. A self learner, self-driven and able to operate with minimal supervision. Able to demonstrate ownership on accountabilities. Able to successfully communicate with business partners, management and technical team members. Proactive in raising problems and identifying solutions. Strong sense of customer service. Able to work in a highly collaborative team setting and Devops environment. Primary Responsibilities: Perform change management functions involving software deployment and server maintenance requests. Coordinate and plan changes with other technology teams involving servers within our environment. Respond and mitigate incidents as they occur within the environment. Contribute details to post incident review process. Communicate and escalate customer impacting issues according to department guidelines. Represent operations in a technical fashion to leadership and development teams. Lead projects and engagements that evolve the stability, scalability, and supportability of the Novus Services environment. Partner with development and other operations team to continue evolving our monitoring and operational procedures for the Novus Services architecture. Be a customer advocate ensuring service requests are completed and assigned with the appropriate priority within the operations teams. Update support documentation as needed as environment changes occur. About you: You’re a fit for the role of Systems Engineer if you: College degree or technical certification. Minimum of 3 to 5 years of experience in an enterprise level operation support role and Devops.. Excellent written and verbal communication skills. Strong collaboration skills. Desire to work in a fast-paced, agile based environment. SRE knowledge on skills such as AWS - (EC2, ECS, VPC, s3, RDS, AWS DevOps, Cloudformation, Lamba), Github github action, Tomcat , terraform, Datadog Familiarity of ITIL Change and Incident management processes. Familiarity with software development and QA practices (e.g. Agile) Familiarity of database and networking concepts. #LI-SS6 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Skills: Techno-functional skill set to manage support while also guiding the team where they need technical help Good understanding of ITIL, ITSM principles Grasp on SLA and OLA management Ability to create metrics and dashboards to track Operations Health Excellent Communication Skills to work with team and build rapport with Customer JD Manage an 11 person Prod Support team to provide committed capacity and level of service This role operates in Aus, EMEA, and US Shift Manager will not be required to be present in all 3 shifts - but will be accountable for teams performance all round Take care of Scheduling, Rostering, and Leave Management across shifts Manage capacity and succession planning Manage daily Operations and handle escalations before they are raised Create Weekly and Monthly Metrics, Reports to track project health Take care of Project Admin activities like Audits, Appraisals, etc. Accurately manage Revenue Forecasts and Invoices Skills: Techno-functional skill set to manage support while also guiding the team where they need technical help Good understanding of ITIL, ITSM principles Grasp on SLA and OLA management Ability to create metrics and dashboards to track Operations Health Excellent Communication Skills to work with team and build rapport with Customer JD Manage an 11 person Prod Support team to provide committed capacity and level of service This role operates in Aus, EMEA, and US Shift Manager will not be required to be present in all 3 shifts - but will be accountable for teams performance all round Take care of Scheduling, Rostering, and Leave Management across shifts Manage capacity and succession planning Manage daily Operations and handle escalations before they are raised Create Weekly and Monthly Metrics, Reports to track project health Take care of Project Admin activities like Audits, Appraisals, etc. Accurately manage Revenue Forecasts and Invoices

As Stripe s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe s growth. In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience. Responsibilities Recruit, manage, coach, and develop a new team of in-office Operations Associates Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks Build a great culture and ensure team members are happy, effective, and growing in their career Set clear goals and direction, and provide regular feedback on team members performance Be data-driven in your analysis of performance, and in your decision making Transmit and foster our values, serving as a beacon of Stripe s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 5+ years experience leading operations support teams Experience working cross-functionally with multiple teams to deliver high impact initiatives Experience in delivering weekly and monthly business metrics and reporting Excellent written and verbal communication skills An ability to partner effectively with internal stakeholders Background of identifying and remediating quality gaps in team performance Passion for process improvement and innovation Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening Preferred qualifications Experience in building and scaling new teams from zero Strong operational background including experience with new process launches and service delivery in a high growth technology company Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Team Operations Job type Full time

. Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more. Set up with support from 90+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan Nilekani, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG and LOreal, we are contributing towards a "poverty-free India, within our lifetime". What are we solving for? We are solving for households in poverty who are also financially and socially vulnerable through a targeted, multi-faceted, and sequenced model called the graduation approach, which has demonstrated that we can durably pull households out of poverty. At The/Nudge Institute, we are in the process of catalysing the propagation of the same. Our purpose is to contribute to making the most excluded individuals a contributing member to the economy: Enable govt to adopt by providing research, design, and implementation support Continue to implement on its own to iterate the design for impact at scale Enable more NGOs to adopt technical and capacity-building support Continue to generate data on poverty and evidence on graduation approach to nudge governments to adopt at-scale Build technology solutions for NGOs and governments to adopt and implement at scale & with quality. Position Overview: The/Nudge is working with the Assam State Rural Livelihoods Mission (ASRLM), Government of Assam, to help increase adoption of the graduation approach/ economic inclusion program by targeting 4000 ultra-poor/ poorest of the poor households through community institutions. As part of this effort, a State Project Management Unit (SPMU) is set up at ASRLM, Guwahati, to help the Government of Assam to design and implement a special program called- SETU (Sustainable Empowerment through Transforming Poorest of poor in Assam). This position is for the SPMU at Guwahati, ASRLM and will report to the State Lead, Assam Economic Inclusion Program. At The/Nudge Institute, you will: Be the single point of accountability for tech products to enable implementation and monitoring of the program in collaboration with the ASRLM build and execute end-to-end tech product roadmap for End Ultra-Poverty facilitate MIS build-out for ASRLM as per their requirements build partnerships with internal and external stakeholders to build the products analyze data and present reports of the product to internal and external stakeholders design SoPs for tech roll-out in collaboration with the government conduct market research to identify solutions and gaps in the current solution, and proactively iterate designs and product roadmaps be enthusiastic about traveling to remote rural areas, meeting with stakeholders, and gathering insights firsthand identify opportunities to build tech-first solutions as well as tech solutions that are enablers of rural development programs support operations in adoption, take feedback, and iterate products to improve the performance of the overall program Conduct trainings for the project team and cadre. The ideal candidate for the role has: Fluent in English & local language is desirable immense interest and knowledge in technology & applying its potential to create impact at scale demonstrated a growth mindset - learning/improving constantly demonstrated success in starting and leading initiatives, working under uncertainty & able to articulating a vision, and securing buy-in from stakeholders excellent interpersonal skills and communication skills. strong analytical and critical thinking skills the ability to collaborate with diverse stakeholder groups in a fast-paced environment At least 5 years of experience, preferably in tech/MIS development, and is a Postgraduate / Graduate experience in working with government stakeholders an openness to travel extensively and live in designated districts/blocks/panchayats as per the needs of the program s goals a passion for

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com. Role Description An Information Technology & Business Shared Services presence is established in Hyderabad, India with the objective of providing information technology application development and support services As Compensation & Benefits Specialist APR, you will serve as a trusted partner to both HR and the business, providing strategic insights and operational support on Compensation & Benefits related topics. You will report to the C&B lead EMEA & APR and work closely with the APR, EMEA and Corporate C&B team. You will leverage your strong project management skills to effectively oversee and implement C&B initiatives, ensuring alignment with organizational goals and compliance with industry standards. As a content expert in Compensation & Benefits, you will stay informed of market trends and best practices, ensuring our programs are innovative and competitive. Your ability to collaborate with cross-functional teams and communicate effectively will enhance the overall employee experience and contribute to the success of our organizational objectives. In this role, you will be responsible for setting up and optimizing processes for compensation and benefits programs and systems, driving efficiency and effectiveness. Key Responsibilities: Provides analytical and other professional level support to the compensation and benefits function and serves as a trusted business partner to local HR and management. Conduct analyses on Compensation Programs and tools for APR, monitor trends and draw conclusions on findings. Work with corporate colleagues on process or program improvements. Support APR HR with the review of job descriptions/ job evaluations, determine job levels and align with benchmark. Support and guide the annual Compensation Review process. Participate in the annual salary survey process. Gather appropriate compensation and Benefits data elements as required by each survey. Work with survey vendors to ensure appropriate data submission. Support with annual compensation planning, market ranges and assist in providing benchmark analysis. Drafts compensation and benefit plans, administrative procedures and communications materials. Assist with implementation and optimization of regional and corporate projects. Basic Qualifications Bachelor s degree in Human Resources, Economics, (Tax)Law or business-related field Minimum of 5 years experience in International HR Operations or C&B teams Preferably worked in a corporate environment Experience with international employees and work environment Ability to prioritize work, handling multiple tasks, set goals and consistently delivers timely and accurate results Good communication skills Excellent analytical skills and interests Strong Excel, SuccessFactors and SAP experience is considered a plus Fluency in English (both written and verbal communications) is required Preferred Qualifications: Project management skills Knowledge and experience in value chain management for C&B related processes Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law. Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day.

We are looking for a Actimize Developer with Proven track record of 7+ years in product management, with a focus on SaaS \ machine learning or analytics products. Requirements: Minimum 3+ years of previous experience in Fraud products or financial crime detection solutions. Realize technical assessment and create Technical Solution Architecture Design on modernized ecosystem. Whole development tasks and unit testing to integrate Actimize on-prem with research sources such as Google, Clear and UD. Complete development tasks and unit testing to integrate Actimize with GAIT platform. Complete development tasks and unit testing to enhance Actimize UI to integrate relevant information directly into AML system, and generate consistent, accurate alert & case narratives. Entire development tasks and unit testing to develop and test the prompts to gather information from Google, Clear and Unified Desktop, that can be summarized into narrative to support case investigations. Create Deployment Document and activities, obtaining all required TIAA reviews/approvals. Complete all tasks and testing to enable CI/CD pipelines to automate application deployments. Provide post-production support such as documenting, analyzing and tracking all issues to closure in ServiceNow and JIRA, create Support Document and complete KT to Operational Support Team. Leverage AI/ML to automate the retrieval of internal and external data from 8+ sources, seamlessly integrate relevant insights into the AML system, and generate consistent, accurate alert and case narratives. Deliver key integrations with three high-impact data sources such as Google, CLEAR, Unified Desktop that drive the most watchlist-related alerts; connect Actimize with the GAIT Platform and standardize processes to ensure critical information is captured and analysts are guided to higher-priority alerts. #LI-AA1 #LI-Onsite

About Company ReNew is a leading decarbonization solutions provider and the first Indian clean energy company to list on Nasdaq (Nasdaq: RNW). With 16.3 GW of commissioned and pipeline utility-scale projects, we are a global company with strong Indian roots. Founded in 2011, ReNew is at the forefront of fighting climate change by offering decarbonization solutions through utility-scale wind and solar offerings, green hydrogen, carbon markets, and energy storage. ReNew has been a pioneer in leveraging digital technologies to accelerate the transition to green energy and address the unique requirements of the B2B segment in India, where we are the market leader. Our mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew is the world’s first clean energy company to be recognized as a Lighthouse by the World Economic Forum. In 2023, we were recognized among ‘Top 15 Climate Tech Companies to Watch’ by the MIT Technology Review. We are a recipient of the Sustainable Market Initiative’s Terra Carta Seal. The COP28 UAE Presidency presented ReNew the ‘Energy Transition Changemaker’ award for developing and deploying the country’s first round-the-clock power project. ReNew’s solar and wind energy projects currently contribute to 1.9% of India’s power capacity and are spread across 150+ sites and 18 Indian states. We have helped prevent 0.5% of India’s total carbon emissions and 1.1% of India’s total power sector emissions, in addition to generating around 130,000 jobs over the past decade. Job Description Strategic & Legal Oversight: Track and interpret evolving regulatory and policy changes related to land acquisition and renewable project development. Represent the company at state forums, regulatory bodies, and public hearings. 1.1.4.2 Land Acquisition & RoW: Lead land identification, acquisition (private/government/forest), and NA conversion efforts for wind and solar projects. Coordinate and support in obtaining statutory approvals (e.g., Panchayat NoC, labor licenses, Factory & other clearances). Monitor and manage RoW issues, forest clearance processes, and resolve local conflicts in collaboration with legal and security teams. Operational Support: Collaborate with the O&M team to ensure timely payment of statutory fees and management of operational lands. Provide feedback on local vendors, contractors, and aggregators for land procurement, transmission lines, and substations. Stakeholder Coordination: Support CSR team in executing community development projects by liaising with local stakeholders and aligning initiatives with ground-level needs. Maintain strong relationships with local authorities, revenue officials, and landowners to ensure seamless execution. Internal Coordination & Reporting: Regularly update senior management on land status, risks, and mitigation plans. Maintain land records, contracts, and GIS mapping of acquired parcels. Mentor and guide junior staff in the land team. Land records & documentation (hard & softy copies)

PracticeSource Quality Analyst is expected to do quality check for various financial planning & non-financial planning deliverables/tasks produced by the servicing teams and provide constructive feedback on the opportunity areas basis various quality and compliance parameters. Responsibility areas also include providing mentoring/coaching support, contributing towards team objectives/initiatives to enhance advisor experience. The analyst should have good communication/feedback skills and a great sense of ownership to ensure timely completion of work with excellent quality. Key Responsibilities - QA review support and feedback delivery - Reviewing deliverables/tasks produced by the servicing teams as per the process requirements as well as QA/compliance parameters and accordingly provide written feedback on the opportunity areas. Scope of work may also include providing dedicated mentoring support to the analysts from servicing teams. - Skillset Upgradation on an ongoing basis to stay up-to-date and ensure support to the teams on all relevant areas and contribute toward value addition. - Managing queries - Includes discussions/alignments on review feedbacks and helping the analysts understand the scenarios/feedback in order to gain more clarity and potentially avoid repetition of errors. - Administrative work - Timely workflow updation, revision requests processing, responding to emails etc. Required Qualifications Preferred Qualifications - Relevant working experience (Quality Assurance) - Masters degree or equivalent Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Business Support & Operations

The Back Office Manager provides full leadership and supervisory responsibilities. Provides operational / service leadership and direction to team members.

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : IBM WebSphere MQ Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : NA Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: Lead the management of IT production systems and services, ensuring client satisfaction and risk management. Provide operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Collaborate with cross-functional teams to ensure the infrastructure service management lifecycle is supported. Communicate technical findings effectively to stakeholders, utilizing data visualization tools for clarity. Stay updated with the latest advancements in IT operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM WebSphere MQ. Good To Have Skills:Experience with other middleware technologies. Strong understanding of IT production systems and services. Experience with IT service management tools such as ServiceNow or Remedy. Solid grasp of IT operations processes and procedures. Additional Information: The candidate should have a minimum of 7.5 years of experience in IT operations. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Bengaluru office. Qualifications NA

The Role - Senior Survey Scripter You will be part of an operations team, which will provide operational support to research teams in Europe, the USA, the Middle East and APAC, enabling them to offer quality consultancy on a wide variety of topics. Alongside other survey scriptwriters and data processing execs, you will be part of an Operations team which strives to produce accurate results every time and supports the rest of the company in delivering innovative and robust research solutions. What will I be delivering? To provide expert scripting services for researchers to aid them in their client relationships To take complex questionnaires from researchers and script them using YouGov s bespoke scripting software in an accurate and timely manner. Testing survey logic to ensure that it is error free. Using experience to liaise with internal clients, advising on best practice and assisting with problem solving Management of own workload to ensure that deadlines are met and standards are achieved. To assist the senior scripters in implementing any new solutions for improved efficiency within the workflow To maintain excellent record administration so as to have an accurate log of work carried out as part of the service To ensure all reporting and management requests are accurate and delivered on time What do I need to bring with me? Fluent in English Familiarity with any computer language or web-design coding (e.g. HTML, CSS, JavaScript) Degree in an IT-based subject, or evidence of a similar level of computer skills Teamwork Strong logical problem solving skills Excellent attention to detail Good communication skills, especially in the area of explaining technical points to non-technical people Ability to work independently and manage own deadlines High level of proficiency with MS Office, especially Excel

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. Overview : This position is part of the GTO Shared Services team, providing specialized technical, strategic, and operational support to the Global Technical Sales Organization in driving a scalable, high-performing sales function. This hybrid role blends deep technical expertise in the Boomi platform with program-level coordination of global RFx initiatives . The ideal candidate is a seasoned Boomi professional capable of leading and delivering high-quality responses to RFPs, RFIs, and Security Questionnaires, while also contributing directly to technical content development and solution positioning. The role is pivotal in collaborating with Account Executives, Sales Engineers, Product Teams, and SMEs to ensure submissions are accurate, timely, and aligned with Boomi s strategic value. Success in this role requires a blend of strong organizational skills, sharp technical acumen, and a solid foundation in integration and iPaaS technologies. Key Responsibilities: Lead and manage global RFx response efforts (RFPs, RFIs, security questionnaires), ensuring alignment across sales, presales, and product teams. Own the end-to-end RFx process from intake and planning through to submission. Act as a central point of contact for all technical content development, ensuring accuracy, consistency, and messaging alignment across product areas such as integration & Automation, API Management, Data Management, AI Management,etc Work cross-functionally with sales engineers, security, legal, and product SMEs to gather, curate, and update technical content used in proposals. Maintain and evolve a scalable library of standard RFx content, templates, and reusable technical assets. Track and report on key metrics, bottlenecks, and areas for improvement across technical content development and delivery processes, driving continuous optimization. Support enablement initiatives for Sales Engineers and presales teams by sharing best practices, technical positioning strategies, and reusable solution assets. Required Skills & Experience: B.E./B.Tech degree (or equivalent experience). 10-16 years of professional experience across presales, RFx/program management, solution engineering, or proposal development. Strong, hands-on understanding of the Boomi platform , including Integration, API Management, Master Data Hub, and AI capabilities. Strong familiarity with the RFx lifecycle , and demonstrated experience managing or contributing to technical RFP/RFI responses. Excellent communication and stakeholder management skills; ability to collaborate across functions and geographies. Strong technical writing and editing skills; attention to detail in formatting, tone, and accuracy. Experience working in high-paced environments with distributed teams. Self-starter mindset with a proactive approach to problem-solving. Boomi certification(s) or equivalent hands-on project experience. Previous roles in solution consulting, presales, or product enablement. Understanding of SaaS/cloud-based architectures and enterprise IT landscapes. Experience using RFx automation tools or knowledge base systems (e.g., Loopio, Conveyor) is a strong plus . Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com . This inbox is strictly for accommodations, please do not send resumes or general inquiries.

The Total Rewards Analyst is a critical contributor to the success of Russell Investments global Total Rewards team. This position is responsible for managing and processing APAC Payroll (China, Korea, Australia, and New Zealand) and supporting North America Payroll programs, as well as Global Leave programs across all regions (U.S. Canada, APAC, and EMEA). This role requires a highly analytical and detail-oriented professional with a strong work ethic, capable of driving excellence in Global Payroll and Leave of Absence design and administration. This individual is comfortable working in a matrixed organization and collaborating with multiple leaders to ensure cohesive and effective program management. Reporting to the Global Payroll Team, the Total Rewards Analyst will collaborate with key internal stakeholders - including Global HR, Finance, and Legal - and external vendors to ensure compliance and seamless delivery of Global Payroll. This individual will manage a variety of responsibilities including processing APAC payroll, addressing payroll queries, managing payroll compliance and providing exceptional customer service to our associates for global leave of absence management. This role is ideal for someone eager to not only support and enhance existing programs but also to innovate and shape the future of work within our team. The successful candidate will bring expertise, fresh perspectives, and a commitment to building a best-in-class Total Rewards structure that aligns with Russell Investments global priorities. Responsibilities: Payroll Processing full function Monthly payroll from start to finish. This includes, but is not limited to terminations, leaves, redundancies, new starters, superannuation, Payroll Tax, pensions and other benefits, role changes, reconciling pay runs, loading bank files and month/year end reporting. The provision of day-to-day Payroll Operational support across APAC to ensure employees are paid accurately and on time, ensuring compliance with local payroll laws, and that integrity is maintained across all payroll systems Documentation, distribution and record maintenance for all payroll related processes, procedures, checklists and calendars Ensure all statutory and non-statutory remittances / payments are made accurately and on time, in accordance with the Payroll Calendars for all APAC Payrolls Compilation of reports and data as requested as well as summaries (E.g. earnings, taxes, deductions, leave, insurances) Resolving payroll discrepancies and reconciliations (E.g. Superannuation, KiwiSaver, Leave Balances) Work with finance and carry out all payroll related activities regarding month end and year end processes / tasks across APAC General administration duties related to payroll services Support with international assignments and complex issues like redundancies, Shadow Payroll and foreign income tax reporting Identify process improvements and implement these changes Administer accurate file management of all Associate and company records to meet the compliance of legal and statutory regulations. North America payroll support as needed. Benefits Oversee leave of absence (LOA) management across all regions, ensuring compliance with local regulations and company policies. Provide guidance to associates regarding leave policies, procedures, and entitlements. Calculate leave payments accurately based on company policies and local regulations to avoid overpayments or underpayments. Stay informed about changes in leave laws that may affect payment calculations or require system changes. Administer various leave types such as FMLA, ADA, disability leave, and other statutory leaves. Process leave requests and maintain accurate records of associate leave balances in Workday. Advise and counsel associates on day-to-day leave related questions (via email, phone, walk-ups, and drop-in sessions). Competencies: 5 to 7 years global payroll experience. Bachelor s degree in HR, business administration, finance, or a related field, or equivalent experience. Comprehensive experience managing global payroll across multiple countries, experience of managing APAC payrolls is preferred. Eagerness to improve processes and create a more valuable, impactful Total Rewards program. Exceptional interpersonal, written, and verbal communication skills, with the ability to interact effectively at all levels of the organization and with external partners. Strong integrity, discretion, and the ability to maintain confidentiality. Excellent organizational, time management, and analytical skills, with keen attention to detail. Proficiency in HRIS systems, preferably ADP, Celergo and/or Workday Strong problem-solving capabilities, with the ability to manage competing priorities. Proven track record with high volume and complex payroll processing Experience working in a Global environment processing pay in multiple countries would be advantageous Sound and up to date knowledge of payroll and general HR practices, procedures and legislation Experience with month & year end reporting, reconciliations & payments. Advanced Microsoft Excel and Word skills

At Genpact, we don't just adaptto change we drive it. AI and digital innovation are redefining industries andwere leading the charge. Genpact’s AI Gigafactory, our industry-firstaccelerator, is an example of how were scaling advanced technology solutions tohelp global enterprises work smarter, grow faster, and transform at scale. Fromlarge-scale models to agentic AI, our breakthrough solutions tackle companiesmost complex challenges. If you thrive in a fast-moving,tech-driven environment, love solving real-world problems, and want to be partof a team that’s shaping the future, this is your moment Genpact (NYSE: G) is an advancedtechnology services and solutions company that delivers lasting value forleading enterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation, our teamsimplement data, technology, and AI to create tomorrow, today. Get to know us atgenpact.com and on LinkedIn, X, YouTube, and Facebook. Invitingapplications for the role of Process Associate – Underwriting / BrokerTechnical Support Specialist Yourrole will require you to utilize your skills to process transactions for theUnderwriting / Broker Support Teams. You will require to the processing withexpected accuracy and within the expected timelines as per the businessrequirement. Responsibilities Transaction processing for Broker support team (Wholesale ops) Monitor and attend to requests via service platforms that require action in a timely manner Responsible to comprehend, good customer service attitude to clearly articulate the resolution. Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis. Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. Operational support with multiple activities for client service teams Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and Policy Checking requests Qualificationswe seek in you! MinimumQualifications Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written Should understand Basics of Insurance (if experienced) Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important PreferredQualification and Experience Candidate having Broker (US P&C insurance) experience would be an asset A strong attention to detail; analytical skills and the ability to multi-task are important Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? * Be a transformation leader Workat the cutting edge of AI, automation, and digital innovation * Make an impact Drive change forglobal enterprises and solve business challenges that matter * Accelerate your career Gethands-on experience, mentorship, and continuous learning opportunities * Work with the best Join140,000+ bold thinkers and problem-solvers who push boundaries every day * Thrive in a values-drivenculture Our courage, curiosity, and incisiveness - built on a foundation ofintegrity and inclusion - allow your ideas to fuel progress Come join the tech shapers andgrowth makers at Genpact and take your career in the only direction thatmatters: Up. Lets build tomorrow together Genpact is an Equal OpportunityEmployer and considers applicants for all positions without regard to race,color, religion or belief, sex, age, national origin, citizenship status,marital status, military/veteran status, genetic information, sexualorientation, gender identity, physical or mental disability or any othercharacteristic protected by applicable laws. Genpact is committed to creating adynamic work environment that values respect and integrity, customer focus, andinnovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, orpurchasing equipment or training.

Purpose of the Role: Operations Analysts need to understand how unpaid government dues can block a sale or affect property value. Their job ensures that liens are found, verified, and reportedprotecting both the lender and the buyer. Its about ensuring clean titles and safeguarding the property's role as collateral. The Municipal Lien Analyst role involves researching, analyzing, and reporting on municipal liens to ensure accurate data management and compliance, facilitating informed decision-making in real estate transactions. US Administrative Structures Knowledge: Analyze and understand administrative frameworks across counties, cities, municipalities, towns, and townships in the US to ensure accurate data management. Property Tax and Lien Analysis: Research and evaluate property tax calculations, assessment methods, payment procedures, and lien processes to support effective decision-making. Lien Management: Proficiently handle property liens, including obtaining lien payoffs, clearing liens, and assessing their impact on property transactions. Government Website Navigation: Navigate government portals effectively to retrieve essential information on permits, code enforcement, utilities, and property taxes. Regulatory Monitoring: Stay updated on changes in website layouts and content to maintain accuracy in information retrieval and reporting. Code Violations & Permits Management: Analyze code violations, understand their implications for property ownership, and develop strategies for resolution, including managing distinctions between open and expired permits. Utility Services Understanding: Research utility services in US homes and analyze billing processes for both public and private utility providers. Team Collaboration: Collaborate with team members to ensure effective execution of tasks and promote continuous professional development. Essential Skills Strong verbal and written communication skills with fluent English and an accent that is easily understood by American clients. Proven ability to communicate effectively with government officials, property owners, and stakeholders to resolve lien-related matters. Proficiency in using online research tools and computer software for data collection and management. Exceptional organizational skills with strong problem-solving abilities. Detail-oriented with the capability to manage multiple tasks and projects concurrently. Desired Skills Prior experience as a municipal lien analyst or working with US property liens and local government entities will be preferred Knowledge of permit search, code & real estate transactions, particularly as they relate to liens and tax procedures, is a strong advantage. Education and Experience: Bachelors degree in Public Administration, Real Estate, Finance, or a related field. We are also open to applications from freshers who possess excellent communication skills and a strong motivation to work in operations. 0-2 years of experience is required in any service industry. Shift timings: 9:00 pm to 6:00 am IST.

Job Title: HR Partner South Location: Bangalore (Field + Office Role) Company: FSM Employment Type: Full-Time Experience: 3–6 years (preferred) Industry: Education / EdTech / Operations Support About FSM: FSM (Furtados School of Music) is a leading name in music education, dedicated to transforming the way music is taught and experienced in schools and communities. We work with a wide network of educators, schools, and professionals to bring structured music learning to thousands of students across India. Role Overview: FSM is looking for a dynamic and people-oriented HR Partner – South to be based out of Bangalore , managing end-to-end HR operations and employee engagement for our South India region. This role will require collaboration across recruitment, employee relations, school/stakeholder communication, and teacher support. Key Responsibilities: Recruitment & Onboarding: Manage full-cycle recruitment for music educators and operations staff across South India. Build a strong local talent pipeline through job portals, referrals, and local networks. Conduct onboarding and orientation sessions to ensure smooth integration of new hires. Employee Relations & Engagement: Serve as the first point of contact for employee concerns, grievances, and HR-related queries. Foster a positive work environment and ensure employee well-being through regular check-ins and engagement initiatives. Conduct periodic teacher connect sessions to maintain high engagement and retention levels. School & Stakeholder Relations: Act as a liaison between FSM and partner schools in the region. Build and maintain strong working relationships with school administrators and stakeholders. Coordinate and resolve any staffing or operational issues raised by schools. Operational HR Support: Support implementation of HR policies and ensure compliance at the regional level. Maintain employee records and ensure accurate documentation and reporting. Provide administrative and logistical HR support to regional operations. Requirements: Bachelor's degree in Human Resources, Business Administration, or a related field. MBA/PGDM preferred. 3–6 years of HR experience, preferably in multi-location or field operations. Strong interpersonal and communication skills. Proficiency in local languages (Kannada, Telugu, or Tamil – preferred). Ability to travel across South India as needed (approx. 20–30%). What We Offer: A purpose-driven role in a rapidly growing educational company. Dynamic work culture with autonomy and ownership. Opportunities for professional development and growth. The chance to make a real impact on educators and students. How to Apply: Send your updated resume and a cover letter to hr@fsm.net.in with the subject line “HR Partner – South Application” .

Profile Brief Email ticketing process Research role will also be involved Good knowledge of real estate business Customer handling exp. 5 days working Day shift Job Description: To reply on emails sent by Sales team after completing the task mentioned on the email. Carry out primary research to acquire information about real estate projects PAN India Collect and validate the content of the projects through online research and calls/email Craft and proofread the content on project pages on the portal Coordinate with clients (internal / external) through emails and chat to authenticate project information Engage with brokers / builders / owners for in-depth information on real estate projects Ensure process adherence to critical SLAs, TATs and SOPs of process Required Skills: Clear understanding of quality check process Excellent verbal and written communication skills Comfort with an extensive calling process Knowledge of various online property portals Customer handling experience