Operation Manager

Job Description

Role Overview: As an Operations Manager at CaterNinja, you’ll be the backbone of day-to-day execution — owning the city processes, managing city on ground teams, and ensuring smooth coordination from kitchen to client. This role requires a blend of field and in-office planning. Key Responsibilities: Oversee end-to-end catering operations — from kitchen coordination to last-mile delivery Manage and mentor a team of field captains, delivery staff, and on-site supervisors Track daily order execution, troubleshoot real-time issues, and ensure service standards are met Implement and improve SOPs for dispatch, setup, hygiene, and post-event feedback Conduct field visits to monitor service quality, staff performance, and client satisfaction Manage warehouse and procurement for inventory and equipment readiness Coordinate with Sales, Kitchen, and Client Servicing teams for seamless planning Monitor KPIs (delivery time, setup accuracy, complaints) and initiate process fixes Help drive cost-efficiency and optimize resource allocation Maintain strong relationships with vendor partners and kitchen staff What We're Looking For: 0–5 years of On field experience in operations, logistics, hospitality, or food services Prior experience managing on-ground teams or shift operations preferred Strong communication and team leadership skills Problem-solver who thrives under pressure and gets things done Comfortable with early mornings, late nights, and being on the move Excel/Google Sheets knowledge; bonus if familiar with ops tools or dashboards High ownership mindset and startup hustle Why CaterNinja? Work directly with founders & shape operations from the ground up A dynamic role that mixes field execution with backend control Fast growth, steep learning, and real impact every single day Culture of action, speed, and continuous improvement Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Schedule: Day shift Work Location: In person