Operation Executive( Hospitality)

Key Responsibilities:

• Daily Operations:
• Oversee front office, housekeeping, food & beverage, and guest services to ensure efficient and smooth operations.
• Coordinate inter-departmental activities for effective service delivery.
• Guest Experience:
• Ensure excellent customer service and promptly resolve guest complaints and queries.
• Monitor guest feedback and implement improvements based on suggestions and reviews.
• Team Coordination:
• Supervise and support staff to maintain SOPs (Standard Operating Procedures).
• Ensure shift handovers and internal communication are properly managed.
• Inventory & Supplies:
• Monitor inventory and coordinate with the purchase department for timely procurement of operational materials.
• Reporting:
• Prepare daily, weekly, and monthly reports related to occupancy, complaints, incidents, and department performance.
• Health & Safety:
• Ensure all operations comply with hygiene, safety, and security regulations.
• Report and manage emergencies as per protocol.
• Technology & Systems:
• Operate and update PMS (Property Management System) and other hotel software as needed.
• Ensure digital records are maintained accurately.

Qualifications:

• Bachelor’s degree or diploma in Hospitality Management or related field.
• 1–3 years of experience in hospitality operations (hotel/resort preferred).
• Proficiency in hotel software such as Opera, IDS, or Cloudbeds.
• Strong communication, leadership, and organizational skills.
• Problem-solving mindset with the ability to work under pressure.
• Flexibility to work shifts, including nights, weekends, and holidays.

Preferred Skills:

• Knowledge of industry trends and customer service principles.
• Familiarity with standard hospitality operating procedures.
• Ability to train and mentor junior staff.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Hospitality sector : 2 years (Required)
• Operation handling : 2 years (Required)

Work Location: In person