Operation Analyst

Job Description

The Position We’re seeking an analytical, tech-savvy, and process-driven Operations Analyst to support the day-to-day execution of financial, system, and reporting operations within the Professional Services organization. This role will be reporting to the Operations Manager and will work closely with cross-functional teams, including Finance, Support, Engineering, and IT, to ensure data accuracy, efficient system usage, and consistent reporting for business operations. What you will do: Work closely with all Professional Services teams, Support, Engineering, and Finance to ensure operational efficiency and execution for the organization. Manage engineering time entry and updates across multiple groups in our time tracking and invoicing system Kantata, ensuring accuracy for financial reporting. Assist with month-end reporting, including time entry adjustments, data clean-up, extract generation, and coordination with Finance. Assist in maintaining Jira intake boards, including ticket tracking, updates, and routing of requests to relevant stakeholders. Assist in creating and configuring projects in Kantata, ensuring all project details are accurately captured and maintained. Process time entry corrections, ensuring accurate financial and operational data. Assist in administering user access and troubleshoot issues across key tools: Kantata, Jira, Google Drive, SmartSheets, Slack, and Guru. Assist in collaborating with IT and external vendors to resolve system issues and manage support tickets. Support data integrity checks and monthly completeness audits across reporting systems. Provide input into workflow documentation and help improve operational procedures through feedback and continuous iteration. What you will bring to the role : 2+ years of experience in operations, project coordination, or system administration. Familiarity with time tracking, invoicing, or financial reconciliation is a plus. Familiarity with Kantata (or a similar PSA tool), Jira, Google Sheets, and SmartSheets is a plus. Excellent organizational and analytical skills with strong attention to detail. Proactive self-starter with the ability to work independently and manage competing priorities. Comfortable communicating across departments and with technical/non-technical stakeholders. Apply Today If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.