397 Ojt Jobs

Key Responsibilities: Conduct structured On-Job-Training (OJT) for new joiners, ensuring they are certified within the required timelines. Evaluate the skills and performance of new employees, providing actionable feedback and guidance to ensure rapid integration and productivity. Drive the continuous development and upskilling of Dark Store Managers by regularly assessing their capability index and implementing improvement initiatives. Eliminate awareness and demonstration gaps within Dark Stores. Collaborate with Store Managers, Cluster Operations Managers (COMs), and City Heads to align training programs with operational objectives and business needs. Monitor and ensure compliance with operational standards, providing coaching and support to improve adherence where necessary. Deliver training content in a consistent, engaging, and impactful manner, both in classroom settings and on-site in Dark Store environments. Track and report on key training metrics, including Time to Productivity, Error Reduction Rate, and Timely Certifications. Participate in monthly reviews to assess the impact of training interventions on business metrics and identify areas for continuous improvement. Qualifications and Skills: Proven experience in operations, learning and development, or a related field within quick commerce, retail, or supply chain sectors. Strong understanding of operational processes in Dark Stores or similar environments. Excellent communication, coaching, and presentation skills. Ability to evaluate, assess, and provide feedback in a structured and constructive manner. Strong problem-solving abilities and a proactive approach to identifying and addressing training needs. Data-driven mindset, with the ability to track and analyze training outcomes and their business impact. A strong team player who can collaborate effectively across different teams and levels of the organization. Knowledge of Facilitation/Instructional Design. Proficient in Google Docs/Sheets/Slides. Knowledge of Basic Learning Management Systems. Knowledge of Mobile Learning Technology. Proficient in the local language.

Role & responsibilities Training Needs Assessment: Identifying areas where training is needed to improve employee performance and efficiency. Curriculum Development: Creating training materials, including presentations, Modules. Training Delivery: Facilitating both virtual and in-person training sessions, workshops, and coaching sessions. Performance Evaluation: Assessing the effectiveness of training programs and providing feedback to employees on their performance. Preparing MBR Reports. Process Improvement: Identifying areas where processes can be improved and collaborating with other teams to implement changes. Collaboration: Working with cross-functional teams, subject matter experts (SMEs), and quality assurance (QA) teams to ensure training aligns with organizational goals and processes. Knowledge on TNI, TNA, Throughput calculations, PKT, BQM is must. Experience:- Overall 4 yr ( 2 yr as Trainer on paper) Interested candidate can share their cv on kavita.mehra@digitide.com or can share their cv on 8920004180 (MSG Only).

Greeting All, We have an urgent requirement for Lead Process Trainer profile. Roles and Responsibility: 3+ years of experience as trainer in Insurance sales process. Strong knowledge of life insurance, health insurance, motor insurance, and other types of insurance products. Excellent communication and presentation skills with ability to engage audiences effectively. Ability to work independently as well as part of a team environment. Domain: Insurance Sales Location: Ghansoli, Navi Mumbai Shift details: General shifts Working days: Mon to sat Interested, share your resume on - 9082299130/matildad@hexaware.com

Learning Experience Leader As a trainer it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing. TaskUs reserves the right to reassign trainers in content moderation to other TaskUs projects based on staffing needs, employee performance, and other considerations. In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way. Requirements: So, what is it were looking for? Well, since this is a Learning Experience Leader post, wed need someone who already has the experience to even call themselves one. So if you have at least 1-2 years of working experience in the related field (training or teaching experience) then youre qualified! Are you someone who is proficient in the use of Microsoft and Google applications? Can you communicate yourself well both orally and in written? Do you presentation and class facilitation skills? If yes, then youre what we need! We need out of the box thinkers and we need someone who is creative enough to have the ability to engage an audience. As a trainer, we also need you to have strong interpersonal, conflict management and mentoring skills. We need someone who is able to work in a flexible schedule including weekends, holidays and longer hours. So we also need someone with high energy, enthusiastic, motivational training style. We also need someone who has strong organizational, planning, project management, problem resolution, communication, presentation, Role & responsibilities Interested Candidates can can call 8054935126

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. R oles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training. Experience: 5-8 Years.

Job Position: Process Trainer Location: Hyderabad Shift: Rotational (Majorly US Shifts), Weekly 2 Days off Notice Period: Immediate Joiners or maximum 30 Days NP Relevant Experience: Minimum 2 Years on paper experience as a Process Trainer Skill Sets: In-depth knowledge in TNI, TNA, TTT, OJT, Classroom Training, and Facilitation. Candidates from BPO Industry will be preferred. Interview Rounds: HR Round OPS Round (Virtual) Perks & Benefits: Permanent Opportunity (Under direct payroll of Wipro), One way cab facility within 30kms from Gachibowli or Gopanpally Wipro office location. Interested candidates please share your CVs on - 9740392834 Mention "Applied for Process Trainer"

A Sr. Process Trainer is responsible for designing, developing, & delivering training programs that enhance employee skills and knowledge related to specific processes and procedures within the organization.

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : Rani.Ramchandani@sagilityhealth.com Regards, TA Team Sagility

Position Overview Industry lead -Field Sales Trainer Functional Area: F tech Function Related Activities/Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for 50 ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Your Role at Large Qualification Requirements Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills. Participate in the Sales / Campaign/ Business Review meetings. Produce a monthly report on the impact of sales training programs conducted. ( e.g. Achievement of sales targets). Should be good at creating and understanding data report Report on impact of training programs (e.g. sales achieved) Pre-Requisites Currently in a Sales Trainer Role . Should be a seasoned sales trainer Field training experience preferred Comfortable in traveling.

The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tracker for process-related inquiries and engaging with clients for resolution is also a key responsibility. The ideal candidate should have at least 3 years of experience in a BPO QA role, hold a graduate degree in any stream, and possess a solid understanding of quality aspects and quality functions.,

Profile - Process Trainer (International Process) Location - Noida Salary - upto 6.5LPA Qualification - Any Graduate Experience - 1-3 year Skills - Excellent Communication Contact us - Rahul Aryan (HR) - 9315128616 (Call/Whatsapp)

Greetings from Coronis Ajuba!! We are hiring Experienced Medical Coding Trainers ( Surgery or E/M) We are seeking highly skilled and experienced Medical Coding Trainers with expertise in Surgery or Evaluation & Management (E/M) coding. Experienced Trainers - Medical Coding ( Surgery or E/M) Location : Chennai | Mode : Work from Office Eligibilty Criteria: Looking for Surgery expert (1-6 series) or E/M ( IP or OP) Auditor We are looking for : Minimum 1+ years of experience as Medical Coding Trainer or 5+ years of experience in medical coding with at least 2 years in Auditing. What we offer: Complementary Food, Snacks and Beverages A vibrant work environment at Tidel Park, Chennai Joining Bonus eligible for Surgery Trainers upto 75000 INR ( Conditions apply***) Immediate Joiners Preferred! Send your resume @ mahalakshmi.chandrasekaran@coronishealth.com For Queries Call: 9840337796 for schedules Regards, Mahalakshmi C

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Greeting All, We have an urgent requirement for Process Trainer profile. Roles and Responsibility: Urgent requirement for Process Trainer Qualification -Graduate Salary:- Between 3LPA to 4LPA(Negotiable for relevant experience candidates) *Week off- Sunday Fixed Office Shift Timing-9.30 to 6.30 Job Location - Ghansoli Navi Mumbai Office Address - 4th Floor,Auram/Majisco, MBP Rd, Millenium Business Park,MIDC Industrial Area, Sector 1, MAhape, Navi Mumbai, Maharashtra 400701 Rounds Of Interview: Ops, Training Head, Client Strong understanding of BPO processes. Excellent communication, facilitation, and coaching skills. 1-6years of experience in sales training or as a sales process trainer Prior experience in telesales/field sales/customer acquisition is a plus If interested, kindly share your updated resume Regards, Geeta Shinde (Sr. Manager HR)

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Hiring for Sr Process Trainer/AM Process Training International Voice Process(Mandatory) Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 12LPA based on Experience & last CTC 5 Days Working Cabs in ODD Hours LOOKING FOR EXCELLENT COMMUNICATION SKILLS CANDIADTES WORKING IN INTERNATIONAL VOICE PROCESS ARE ONLY ELIGIBLE Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call/WTS Up at 8467054123 or mail cv at simmi@hiresquad.in

Roles and Responsibilities:- Design, Delivery & Execution Deliver Throughput as per the agreement on a continuous basis Deliver batch average AHT as per the agreement during OJT Lays special emphasis on DSATs, Errors, TCDs, CSAT, CQ parameters during the period of training and equip advisors of the sound knowledge on handling situations To create learning material for driving participant engagement. To liaise with partner and central support teams to source training material, best practices etc. for customization of learning modules as the case may be Assist in rollout of briefing/updates dissemination Maintain proper records and share proactively including of advisor performance Complete self-login hours of call taking and invest in self-development Maintain schedule of NHT & OJT Evaluate - Training Impact- (as applicable) in line with Kirkpatrick's model of Training Effectiveness Hosting updates and assessments on LMS/KMS and enrolling to the relevant target audience. Partner in ways that help achieve future targets of increased customer self-service, Cross-Sell, Up-Sell, Reduction in Escalations, Errors, and Complaint. 2. Vendor Training Co-ordination Market available training to employees and provide necessary information about sessions Design, prepare and order learning aids and materials Gather feedback from Vendor trainers and trainees after each training session Maintain updated curriculum database and training records Manage and maintain in-house training facilities and equipment Research and recommend new training methods, like gamification, quizzes etc. Co-ordinate training logistics with Vendor like venue booking, travel & accommodation booking etc. Maintain training records master tracker. 3. Vendor MIS & Dashboard Drive coverage and publish dashboards of learning to mapped stakeholder. 4.Content Development Translate complex business concepts into clear, concise and appealing content To liase with internal product SMEs, process SMEs to create content Rework on the existing content for updates. 5. Project Management & Deliverable Planning and successful initiation of the project End to end execution and meeting agreed SLA and deliverables Successful closure of project 6.Other Responsibilities Support & partner with partner and central team on various project, research, report and requirement basis Partnering with other role holders in the team to support other business vertical needs and requirement Innovative approach with foresight to sense future trends in training

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/MIS to the Operations team on the progress/pending status of activities Review content at regular intervals to ensure all updates are incorporated Participate in Internal & External Calibrations Conduct refresher trainings based on TNI Manage Knowledge Check for New Hires & Production Staff KNOWLEDGE, SKILLS, OTHER ABILITIES- Very Strong written and verbal communication skills (English) Customer/ Client Handling Skills Ability to work during all shifts Experience in any product/process/soft skill/up-skilling training 1- 5 years of experience in Training. Working Hours : 24 x 7 Shift 9 hours shift with 1 hour break. Work From Office Working Days: 6 Days working in a week Benefits: Rewards & Recognition (Awards & Gifts) Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

Process Trainer Job Description: Role Brief: The Process Trainer delivers client-focused training for new hires, process updates, and ongoing development to ensure top-tier workforce readiness. Responsibilities include obtaining new hire trainer certification, updating training materials, and evaluating program effectiveness through various feedback mechanisms. Core Responsibilities: Responsible for the functional direction of agents in the training classroom or virtual environment, including monitoring trainee progress, providing coaching and developmental feedback, and making readiness recommendations. Onboard new employees by introducing core processes and expectations. Serve as a point of contact for process-related questions during training and nesting. Deliver engaging training sessions on processes or workflows using effective presentation and facilitation skills, including creative and adult learning techniques across various delivery methods (virtual, classroom, or one-on-one). Create and maintain up-to-date training manuals, guides, and instructional content. Design multimedia aids and exercises to enhance learning experiences. Administer evaluations, quizzes, or tests to gauge comprehension and identify areas for improvement. Provide targeted feedback to address trainee performance gaps. Measure training effectiveness using feedback methods (focus groups, interviews, surveys) and recommend program enhancements. Support Operations in transitioning agents from training to production, ensuring competency aligns with business requirements. Maintain product knowledge through hands-on transactions, cross-functional meetings, and side-by-side observations. Ensure consistent communication with managers, peers, and resource groups. Develop training materials for various delivery methods, including computer-based, interactive, classroom, and remote training. Analyze employee performance data to identify training needs, adjust programs, and recommend improvements. Train employees on company policies, procedures, and industry standards. Ensure teams follow processes accurately and consistently. Participate in continuous learning by staying engaged in change management, product releases, and process updates. Recommend curriculum modifications based on feedback or Training Needs Analysis. Use Brain-Based Learning techniques to foster an effective learning environment. Adapt to project-specific training needs across multiple projects, as required (may include overtime). Candidate Preference: Education Graduate/ Post-Graduate Desired Experience – 3 to 6 Years Desired Skills and Abilities: Proven experience in training methodologies, content creation, and soft skills (communication skills, critical thinking, time management, team building, etc.) Excellent written and verbal communication skills. Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Sense of professionalism and ability to develop good relationships. Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people. Willingness to keep abreast of new techniques in corporate teaching. Proficient in MS Office and Google Suite; e-learning software is an asset – Willing to teach, must be willing to learn. Phenomenal communication, presentation, and public speaking skills. Flexible in schedule – Must be okay to work nights. Has patience to teach others – Understands the DISC Model. Willingly work tickets/Audits for the project they serve on a monthly basis. Excellent Presentation, Feedback & Coaching skills. Good technical knowledge of computers and phones. Benefits: Salary – best in the industry Performance-based incentives Monthly Employee Engagement Activities Free Transportation (both ways) Free meals Medical Insurance

Process Trainer Job Description: Role Brief: The Process Trainer delivers client-focused training for new hires, process updates, and ongoing development to ensure top-tier workforce readiness. Responsibilities include obtaining new hire trainer certification, updating training materials, and evaluating program effectiveness through various feedback mechanisms. Core Responsibilities: Responsible for the functional direction of agents in the training classroom or virtual environment, including monitoring trainee progress, providing coaching and developmental feedback, and making readiness recommendations. Onboard new employees by introducing core processes and expectations. Serve as a point of contact for process-related questions during training and nesting. Deliver engaging training sessions on processes or workflows using effective presentation and facilitation skills, including creative and adult learning techniques across various delivery methods (virtual, classroom, or one-on-one). Create and maintain up-to-date training manuals, guides, and instructional content. Design multimedia aids and exercises to enhance learning experiences. Administer evaluations, quizzes, or tests to gauge comprehension and identify areas for improvement. Provide targeted feedback to address trainee performance gaps. Measure training effectiveness using feedback methods (focus groups, interviews, surveys) and recommend program enhancements. Support Operations in transitioning agents from training to production, ensuring competency aligns with business requirements. Maintain product knowledge through hands-on transactions, cross-functional meetings, and side-by-side observations. Ensure consistent communication with managers, peers, and resource groups. Develop training materials for various delivery methods, including computer-based, interactive, classroom, and remote training. Analyze employee performance data to identify training needs, adjust programs, and recommend improvements. Train employees on company policies, procedures, and industry standards. Ensure teams follow processes accurately and consistently. Participate in continuous learning by staying engaged in change management, product releases, and process updates. Recommend curriculum modifications based on feedback or Training Needs Analysis. Use Brain-Based Learning techniques to foster an effective learning environment. Adapt to project-specific training needs across multiple projects, as required (may include overtime). Candidate Preference: Education Graduate/ Post-Graduate Desired Experience – 3 to 6 Years Desired Skills and Abilities: Proven experience in training methodologies, content creation, and soft skills (communication skills, critical thinking, time management, team building, etc.) Excellent written and verbal communication skills. Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail. Sense of professionalism and ability to develop good relationships. Previous experience in training or coaching agents - Coaching agents can be one-on-one, mentoring, SME, or delivering updates to a group or team of people. Willingness to keep abreast of new techniques in corporate teaching. Proficient in MS Office and Google Suite; e-learning software is an asset – Willing to teach, must be willing to learn. Phenomenal communication, presentation, and public speaking skills. Flexible in schedule – Must be okay to work nights. Has patience to teach others – Understands the DISC Model. Willingly work tickets/Audits for the project they serve on a monthly basis. Excellent Presentation, Feedback & Coaching skills. Good technical knowledge of computers and phones. Benefits: Salary – best in the industry Performance-based incentives Monthly Employee Engagement Activities Free Transportation (both ways) Free meals Medical Insurance

Plan batches w.r.t NHTs and Refresher trainings for the projects assigned. Should be aware of TNA, TNI Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary Required Candidate profile Languages known – Kannada Domestic process Presentation Skills Facilitate internal tests, certification for trainers, advisors and involve in remediation training programs as per the agenda.

Role & responsibilities Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills Preferred candidate profile Must Have Graduation in any stream. Flexible to the business Requirement

Role & responsibilities Liaises with clients to assess business needs and for training requirements / updates. Conducts calibrations with clients on requirements and performance. Seeks client's approval for new test modules before their roll out on the floor. Seeks client's sign-off for updated training material. Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels. Proactive & excellent on meeting on time client defined SLAs Operational Excellence: Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Conducts interviews & coordinates with HR for recruiting trainers / trainees. Ensure 100% adherence on client driven SOP & BEST T&D compliance. Prepare Trainers through TTT/ Platform skills certification. Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. Coordinates with all stakeholders to ensure New Hire training process runs effectively. Prepare and attend all business / client reviews& work on the action plans to improve business performance. Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members. Preferred candidate profile Candidates experience into any international banking training can apply.

We are looking to employ an experience in field sales trainer to provide training within the assigned geographical area. Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Qualification Required MBA or Equivalent degree preferred Experience- 3 to 8 years Field Sales Experience required Skills Required Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills.