Location: Gurgaon (Work from office) Shift Timings: Rotational (24*7) The Quality Analyst is responsible for day to day operations related to quality, audit, process control and improvement. Key Responsibilities Auditing calls of US representatives & collecting vital data that supports in taking strategic decisions. Allocate calls to team, keeping in mind centers, agents & number of calls ratio. Maintain daily report of productivity, AHT & center balance. Manage, maintain and disseminate updates for the process. Audits for new trainees and sharing feedback with them. Provide floor support & support team in OJT to ensure they hit the floor with proper Knowledge & techniques. Take fortnightly calls with business partners, ask questions pertaining to process and clear the doubt if any. Maintain query tracker for the process related queries and interact with the client for the same Key Requirements Minimum 3 years of experience in BPO QA role Graduate in any stream Should have understanding on Quality aspects and functions of Quality

Location: Gurgaon (Work from Office) Shift Hours: 5:30 PM-2:30 AM IST This role is Producing high-quality documentation that is appropriate for its intended audience. Working with internal teams on product and documentation requirements. Writing easy-to-understand user interface text, online help and developer guides Responsibilities Develops, prepares and/or maintains documentation pertaining to business processes, systems operation and other technical processes. Researches, reviews, and collects available technical information as the basis for documentation. Follow client norms, maintain excellent quality and resolve errors while copying documents and performing other tasks. Creates new documentation or update existing documentation to accurately reflect changes in the process. Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements. Writes and maintains end user documentation or online instructional content. Analyze document to maintain continuity of style of content. Utilize software skills to write, edit, revise and compare documents per the guidelines Write detailed policy and procedure documents based on discussion with process owner and identification Work with client to understand their project requirements, translate them to technical specifications. Responsible for document security, for assigning access, and for removing and destroying obsolete documents. The Successful Candidate Will Demonstrate 3-4years of experience in technical writing of software documentation Excellent verbal, written and interpersonal skills to interact with all levels of an organization Strong problem solving and critical thinking skills. Creativity coupled with the ability to multitask, prioritize and meet deadlines High level of proficiency in Excel & Word Ability to handle multiple requests while detailing document activity

Location: Gurgaon (Work from Office) Shift Hours: 5:30 PM-2:30 AM IST We are seeking a highly motivated and detail-oriented Implementation Engineer to join our dynamic team. As an Implementation Engineer, you will be responsible for the successful deployment and integration of our solutions into client systems. This role requires technical expertise, strong problem-solving skills, and excellent communication abilities to ensure our solutions meet client requirements and are delivered on time and within scope. Key Responsibilities Solution Deployment & Integration: Work with the project team to Onboard Client, configure, and integrate clients Apps according to specifications and best practices. Technical Support & Troubleshooting: Provide remote support to clients during implementation. Troubleshoot technical issues and provide resolutions to ensure timely delivery of services. Customization & Configuration: Configure systems to meet client-specific needs, including software setups, database integrations, and configurations, ensuring optimal performance and functionality. Documentation: Create detailed technical documentation, including system configurations, customizations, and installation procedures for internal use and client reference. Collaboration: Work closely with internal teams (development, product, and support) to ensure requirements are understood and met. Collaborate with Project Managers to ensure timelines and milestones are adhered to. Training: Provide technical training and guidance to clients and internal teams to ensure proper system usage and understanding. Testing & Validation: Perform rigorous testing of system configurations and integrations to ensure the solution functions as expected before full deployment. Continuous Improvement: Offer feedback and insights based on client experiences to improve product design and implementation processes. Required Qualification Bachelor’s degree Computer Engineering, Information Technology, or a related field. 2 years’ experience in a technical implementation or Product configuration and integration. Overall 4-5 years of experience • Strong understanding of databases, and software applications. Proficiency in one or more programming/scripting languages (e.g., javascript, SQL). Experience with API integrations, software deployment, and troubleshooting. Excellent problem-solving and troubleshooting skills. Strong written and verbal communication skills. Ability to manage multiple tasks and prioritize effectively. Preferred Qualifications Knowledge of cloud technologies (e.g., AWS, Azure, Google Cloud). Knowledge of database MongoDB is a plus. Experience with software implement

Location: Gurgaon (Work from office) BlackBeltHelp is a fast-growing EdTech company using innovative technology to remove barriers from Students, Faculty and Staffs journey. We are focused on using AI, ML, and other emerging technology to solve problems in a delightful way, without sensationalizing its abilities. We are currently seeking a Software Engineer 2 with the following skillsets to drive forward products built using technologies such as Google Dialogflow, Node, React, Elasticsearch, Redis cache, MongoDB, and similar products. Job Summary We are looking for a highly skilled Senior Software Engineer with strong expertise in the MERN stack and experience in fast search databases. The ideal candidate will have hands-on experience in working with emerging AI technologies, web app development, and database architecture. Key Responsibilities Develop and maintain scalable web applications using the MERN stack (Node.js, MongoDB, Express.js, React). Implement AI-driven solutions with a focus on LLMs, Vector search, and other emerging AI tools. Work with Vector DB and Mongo DB for fast search functionalities. Ensure efficient integration of databases and applications. Work with Redis and Elasticsearch or similar technologies for performance optimization. Rest/GraphQL API Integration Manage version control using GitHub, GitLab, or other systems. Support and maintain deployed web-based products. Update technical documentation for design and coding standards. Stay current on technology trends and relevant open-source projects. Required Skills & Qualifications Hands on Experience with front-end frameworks such as React, Angular, and Material UI. In depth knowledge of AI and GenAI. Hands on experience with Docker or Kubernetes, AWS, CI/CD Pipeline. Experience with Vector DB (OpenSearch or similar) or MongoDB. Strong knowledge of SQL and database architecture. Proficiency in Redis and Elasticsearch similar tools. Experience with web applications and integrations. Knowledge of GitHub, GitLab, or other version control systems. Additional Skills Understanding of authentication protocols (SAML, OAuth). Experience 4-6 years experience in NodeJS and Mongo At least 2-3 years experience in AWS, Docker, CI/CD Pipeline

The Quality Analyst role, based in Gurgaon with work from office arrangement, involves managing day to day operations related to quality, audit, process control, and improvement. Responsibilities include auditing calls of US representatives to gather crucial data for strategic decision-making, assigning calls to teams considering centers, agents, and call volume ratios, tracking productivity, AHT, and center balance daily, as well as updating and maintaining processes. The role also involves auditing new trainees, providing feedback, offering floor support, conducting OJT, and participating in fortnightly calls with business partners to address process-related queries. Maintaining a query tracker for process-related inquiries and engaging with clients for resolution is also a key responsibility. The ideal candidate should have at least 3 years of experience in a BPO QA role, hold a graduate degree in any stream, and possess a solid understanding of quality aspects and quality functions.,