O2C Lead/Sr Lead

O2C-Lead/Senior Lead-C076 Position: Lead/ Senior Lead Experience: 6 8 yrs Job Location: Hybrid Shift Time: 7 PM to 4 AM Notice Period: Immediate Mandatory Skill set Has 6-8 years of experience into O2C. Resumes should read about exp in O2C and people management Bachelors degree in business administration or a related field. Proven experience in BPO management including calling processes. Strong leadership and team management skills. Excellent communication skills, both verbal and written. Ability to work effectively during US hours. Familiarity with industry-related technologies and software Job Description Communication Excellence: Demonstrate exceptional communication skills in both verbal and written forms. Effectively liaise with clients, team members, and stakeholders to ensure clear and efficient communication channels. Team Management: Lead, mentor, and motivate a team of BPO professionals to achieve performance targets. Foster a collaborative and positive work environment, promoting teamwork and continuous improvement. Operational Expertise: Oversee and optimize order to cash process. Implement and refine operational strategies to enhance efficiency and meet performance metrics. Client Relationship: Build and maintain strong relationships with clients by understanding their needs and providing excellent service. Ensure client satisfaction through proactive communication and issue resolution. Work Schedule: Willingness to work during US hours to accommodate the business needs and effectively manage international operations. Performance Analysis: Utilize data and analytics to assess team and individual performance, identify areas for improvement, and implement corrective measures. Quality Assurance: Implement and uphold quality assurance standards to ensure high-quality service delivery in both inbound and outbound processes. Proficiency in Order to Cash Process: Demonstrate expertise in the Order to Cash process, contributing to streamlined and efficient operations. Adaptability: Demonstrate flexibility and adaptability in a dynamic BPO environment. Stay informed about industry trends and best practices to incorporate into operational strategies. Job Type: Full-time Schedule: US shift Experience: O2C: 6 years (Preferred) Work Location: In person,