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10.0 - 15.0 years
0 Lacs
delhi
On-site
As the Insurance Partner Manager for Global Shared Services (GSS) at Liberty Mutual Insurance, you will play a crucial role in supporting the team based in India with governance, talent management, and strategy aligned to various Liberty Mutual Retail Market - Claims operations worldwide. Reporting to the GSS Governance and Transformation Lead, you will oversee the execution of the Enterprise-wide outsourcing workstream, ensuring consistent expectations and high-quality delivery standards from strategic partners in an onshore/offshore environment. This role, based in the Hybrid model location of Delhi NCR, requires a candidate with a Masters in business administration from a Top Tier Institute, with a preference for higher education in P&C Insurance. The ideal candidate should have over 15 years of work experience in Insurance Operations, Governance, Transition, and BPO management within the P&C domain, along with SME level knowledge in Insurance claims operations. Familiarity with systems like Guidewire Claim Center, Brite core, Applied Epic, and 360 site view is preferred, as well as an understanding of modern claims operations transformation opportunities. Key responsibilities include maintaining a strong governance framework, performance management, talent development programs, staffing and hiring needs, and fostering closer relationships with internal stakeholders and strategic vendor partners. The role also involves supporting business identification and opportunities in global markets related to outsourcing, feasibility analysis, and transitions. The successful candidate will possess strong organizational and multi-tasking skills, stakeholder management abilities at CXO level, and a strategic business judgment with a sense of urgency. They should be self-motivated, creative problem-solvers, and able to work independently or in a team environment. Flexibility to work across time zones, travel internationally as needed, and collaborate with cross-functional teams are essential qualities for this role. In return for your hard work and commitment, Liberty Mutual offers industry-leading salary, benefits, and rewards that support your well-being and personal growth. The company values integrity, innovation, and positive change, making it a rewarding environment for talented professionals to thrive and make a meaningful impact.,
Posted 1 week ago
10.0 - 15.0 years
0 Lacs
delhi
On-site
As the Insurance Partner Manager, Global Shared Services (GSS) at Liberty Mutual Insurance Company, you will play a crucial role in supporting the team based in India with a focus on governance, talent management, and strategy aligned with various Liberty Mutual Retail Market - Claims operations engagements worldwide. Reporting to the GSS Governance and Transformation Lead, you will be responsible for overseeing the execution of the Enterprise-wide outsourcing workstream and serving as a key contact point for Home-office and Regions. Your deep understanding of Liberty's culture and business operations will drive consistent expectations and ensure the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. Primary Location: Hybrid model - Delhi NCR Travel: Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Masters in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. Ideal candidates for this role should possess 15+ years of work experience in Insurance Operations, Governance, Transition, and BPO management role in the P&C domain, with SME level knowledge in Insurance claims operation. Working knowledge of systems such as Guidewire claim center, Brite core, Applied Epic, 360 site view, etc., is preferred. Additionally, candidates should have a strong understanding of modern claims operations transformation opportunities and best practices. Key qualifications include experience in working in an offshore-onshore environment, stakeholder management (including CXO level), organizational skills, and the ability to work independently or in a team environment. Candidates should demonstrate strategic and tactical business judgment, a sense of urgency in execution, self-motivation, initiative, organizational skills, and the ability to prioritize effectively. Curiosity, innovation, integrity, ethics, flexibility to work across time zones, and willingness to travel internationally as needed are also essential traits for this role. Responsibilities for the Insurance Partner Manager, Global Shared Services include: - Governance: Establish and maintain a strong governance framework, monitor performance delivery, liaise with internal stakeholders and strategic vendor partners, and ensure adherence to contractual agreements. - Talent Management: Design and implement a development program, manage staffing and hiring needs, and oversee rewards and recognition activities. - Strategy and Transition Management: Support business identification and opportunities, identify bottlenecks in account and delivery management, assist with offshore transitions and project management. Qualifications for this role include a Masters in business administration from a Top Tier Institute, higher education in P&C Insurance, 10+ years of relevant work experience in the Insurance Industry, and 5+ years of experience in people, project, transformation, governance, and program management. Strong MS Office skills, experience working with cross-functional teams, and a proven track record of success in the insurance industry are also required. Benefits: At Liberty Mutual, we value your hard work, integrity, and commitment to positive change. In return for your service, we offer benefits and rewards that support your life and well-being. For more information on our benefit offerings, please consult our Local Talent Advisor. Other Local Benefits*: - Group Mediclaim Insurance cover - Group Life Insurance cover - Group Personal Accident Insurance cover *Benefits subject to management review. The company reserves the right to amend or delete any clauses or provisions mentioned above as deemed appropriate.,
Posted 1 week ago
8.0 - 12.0 years
6 - 8 Lacs
Vasai
Work from Office
Operational Management Team Leadership Performance Monitoring Process Improvement Staff Training & Development Customer Satisfaction Budget Management Managing large teams (200+ employees). Required Candidate profile At least 5 years of leadership experience managing a collections call center or large collections process. Banking and NBFC sectors is essential. Watsapp Your Cv -*8882425439
Posted 2 weeks ago
2.0 - 7.0 years
2 - 4 Lacs
Gurugram
Work from Office
Communicate timely and accurate information to all sales team members. Track and update weekly sales performance reports. Monitor and drive team targets and performance. Provide regular feedback and follow up on action plans with Sales Agents
Posted 2 weeks ago
4.0 - 9.0 years
5 - 12 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
If Interested please mail us your profile on careers@itm.edu ITM Skills University is looking to recruit top talent for its upcoming new programs to be offered in Mumbai and Navi Mumbai campuses, you can know more about us at www.isu.ac.in • Requirements: Strong communication and managerial skills. Proficient in MS Office, particularly Advanced Excel. Minimum of 5+ years of experience in call centre/BPO management. Proven ability to manage teams and improve processes. Responsibilities: • Manage and oversee the call centre team, ensuring efficient handling of new admissions and student counselling. • Develop and implement call centre strategies and operations, enhancing processes and procedures to improve team performance. • Monitor and evaluate performance metrics, providing feedback and training to staff. • Maintain accurate records and reports on call centre activities.
Posted 2 weeks ago
6.0 - 10.0 years
0 Lacs
karnataka
On-site
O2C-Lead/Senior Lead-C076 Position: Lead/ Senior Lead Experience: 6 8 yrs Job Location: Hybrid Shift Time: 7 PM to 4 AM Notice Period: Immediate Mandatory Skill set Has 6-8 years of experience into O2C. Resumes should read about exp in O2C and people management Bachelors degree in business administration or a related field. Proven experience in BPO management including calling processes. Strong leadership and team management skills. Excellent communication skills, both verbal and written. Ability to work effectively during US hours. Familiarity with industry-related technologies and software Job Description Communication Excellence: Demonstrate exceptional communication skills in both verbal and written forms. Effectively liaise with clients, team members, and stakeholders to ensure clear and efficient communication channels. Team Management: Lead, mentor, and motivate a team of BPO professionals to achieve performance targets. Foster a collaborative and positive work environment, promoting teamwork and continuous improvement. Operational Expertise: Oversee and optimize order to cash process. Implement and refine operational strategies to enhance efficiency and meet performance metrics. Client Relationship: Build and maintain strong relationships with clients by understanding their needs and providing excellent service. Ensure client satisfaction through proactive communication and issue resolution. Work Schedule: Willingness to work during US hours to accommodate the business needs and effectively manage international operations. Performance Analysis: Utilize data and analytics to assess team and individual performance, identify areas for improvement, and implement corrective measures. Quality Assurance: Implement and uphold quality assurance standards to ensure high-quality service delivery in both inbound and outbound processes. Proficiency in Order to Cash Process: Demonstrate expertise in the Order to Cash process, contributing to streamlined and efficient operations. Adaptability: Demonstrate flexibility and adaptability in a dynamic BPO environment. Stay informed about industry trends and best practices to incorporate into operational strategies. Job Type: Full-time Schedule: US shift Experience: O2C: 6 years (Preferred) Work Location: In person,
Posted 2 weeks ago
8.0 - 13.0 years
10 - 20 Lacs
Gurugram
Hybrid
Job Description: Lead Consultant, AI Transformation (BPO Client Engagement) About Us: We are a pioneering vendor in Agentic AI & Orchestration, delivering cutting-edge automation solutions that redefine business process efficiency. We partner with global leaders to solve their most complex operational challenges. We are looking for a top-tier consultant to lead the charge for one of our most strategic BPO clients. Role Summary: As a Lead Consultant, you will be the face of our company, embedded with our BPO client to drive their transformation agenda in processes like order-to-cash (O2C), procure-to-pay (P2P) etc. using our proprietary Orchestration & Agentic AI platform. You will act as the senior strategic advisor and delivery lead, ensuring our technology delivers maximum value. Your mission is to translate our platform's capabilities into tangible business outcomes for the client, solidifying our partnership and paving the way for future success. Key Responsibilities: • Client Leadership & Strategic Advisory: Serve as the primary trusted advisor to the BPO client's leadership on all aspects of intelligent automation strategy and execution. Translate the client's business goals into a tangible and executable AI roadmap leveraging our platform's capabilities. Lead high-impact workshops for process discovery, solution design, and opportunity identification. • Solution Delivery & Project Governance: Lead the end-to-end deployment of our Agentic AI solutions, from initial scoping and design through to successful implementation and handover. Manage project scope, timelines, and resources, ensuring alignment with the statement of work (SOW). Act as the primary escalation point for the client, expertly navigating and resolving technical, process, and stakeholder challenges. • Stakeholder & Relationship Management: Cultivate and maintain deep, collaborative relationships with key client stakeholders, including process owners, IT leaders, and senior executives. Act as the crucial bridge between the client's business teams and our internal product, engineering, and support teams. Masterfully manage client expectations, ensuring clear and consistent communication throughout the project lifecycle. • Value Realization & Opportunity Expansion: Partner with the client to define, track, and report on the key metrics that demonstrate the value and ROI of our solutions. Proactively identify opportunities to expand the footprint of our Agentic AI platform into adjacent processes or new business units. Champion the client's success internally, providing feedback to our product teams to drive future innovation. Required Qualifications & Experience: • Bachelor's/Master's degree in a relevant field (e.g., Business, IT, Engineering). • Proven experience (8-12 years) in a senior, client-facing consulting role, preferably within a technology or software vendor environment. • Deep subject matter expertise in BPO operations, in areas like order-to-cash (O2C), procure-to-pay (P2P) etc.. • Demonstrable track record of leading complex, large-scale technology implementation or digital transformation projects. • Strong familiarity with the intelligent automation landscape (AI, ML, NLP, RPA). Desired Attributes & Skills: • Consultative Mindset: An innate ability to listen, understand complex business problems, and position technology solutions to solve them. • Diplomacy & Influence: The skill to navigate complex and political client organizations, build consensus amongst diverse groups, and handle objections with professionalism. • Ownership & Delivery Focus: A relentless drive to see projects through to completion and a strong sense of personal accountability for the client's success. • Commercial Acumen: The foresight to recognize and cultivate opportunities for account growth that create win-win scenarios for both the client and our firm.
Posted 2 weeks ago
10.0 - 17.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Digitide is an AI-first, digital-native solutions provider, focused on enabling enterprise success through comprehensive digital transformation. Our expertise encompasses Digital IT Services, Platforms, Business Processes, and Cloud Infrastructure offering cutting-edge and scalable technologies that drive operational efficiency, enhance customer experience, and fuel business growth. With a presence across 40 locations in 5 countries and a workforce of 55,000 associates, Digitide specializes in delivering end-to-end IT and business process services for industries such as insurance, finance, and healthcare. Job Title : General Manager Contact Center Operations Location : Bangalore Company : Digitide Solutions Reporting to : Chief Operating Officer (COO) Position Overview : Digitide Solutions is looking for a General Manager to lead our Contact Center Operations team. Based in Bangalore, this role will involve direct client engagement with TVS , a key player in the automotive industry. The ideal candidate will bring 10–15 years of experience in managing contact centers, particularly in the automotive sector, and have expertise in predictive dialers , dialer technologies , and Workforce Management (WFM) . Key Responsibilities : Oversee Operations : Manage both inbound and outbound contact center processes, ensuring operational efficiency and quality customer service delivery. Client Engagement : Serve as the primary point of contact for our automotive client, TVS , managing feedback, addressing service expectations, and ensuring a high level of client satisfaction. Dialer & WFM Optimization : Lead the management and enhancement of predictive dialers , dialer systems , and workforce management strategies to maximize efficiency. Quality Assurance : Ensure high service quality by tracking and evaluating customer interactions (calls, emails, etc.) to meet performance standards. Team Leadership : Lead, mentor, and motivate the contact center team, ensuring sustained productivity and performance excellence. Performance Analysis : Monitor key metrics and implement strategies to drive continuous improvement in operations and service quality. Qualifications : Experience : 10–15 years in contact center operations , with a strong preference for experience in the automotive industry (e.g., TVS , Mahindra , Tata Motors ). Expertise : Strong knowledge of predictive dialers , dialer technologies , WFM , and client management . Skills : Excellent communication, leadership, and analytical abilities to effectively manage teams and improve operations. Preferred Background : Experience in a Business Process Management , environment, particularly within the automotive industry , with a strong understanding of both two-wheeler and four-wheeler segments. This is an exciting opportunity for a seasoned professional to join Digitide Solutions and drive the success of our contact center operations in partnership with a leading automotive client. If you have the required experience and expertise, we encourage you to apply.
Posted 2 weeks ago
14.0 - 20.0 years
12 - 22 Lacs
Noida
Work from Office
Hiring: Ops & Sr. Ops Managers - Aviation Process Min 11 yrs-18 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Package upto 28 lpa" depends on designation and years of exp" Call on 7042331616 or drop cv on supreet.imaginators@gmail.com
Posted 3 weeks ago
8.0 - 13.0 years
15 - 27 Lacs
Noida
Work from Office
Hiring: Ops & Sr. Ops Managers - Aviation Process Min 9-17 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Six Sigma certification preferred Team & Client mgmt | 24/7 shifts | Noida CTC: 15-28 LPA Call Vikas 8527840989 Required Candidate profile Min 14-15 yrs in aviation ops, 7-10 yrs in team & client mgmt GDS (Amadeus/Sabre) expertise, KPI/SLA handling, aviation compliance, customer service skills, flexible for 24/7 rotational shifts.
Posted 3 weeks ago
8.0 - 13.0 years
15 - 27 Lacs
Noida
Work from Office
Hiring: Ops & Sr. Ops Managers - Aviation Process Min 6-15 yrs exp, GDS (Amadeus/Sabre) req, Aviation domain a must Six Sigma certification preferred Team & Client mgmt | 24/7 shifts | Noida CTC: 15-28 LPA Call Latika & WhatsApp CV: +91-9810996899 Required Candidate profile Min 14-15 yrs in aviation ops, 7-10 yrs in team & client mgmt GDS (Amadeus/Sabre) expertise, KPI/SLA handling, aviation compliance, customer service skills, flexible for 24/7 rotational shifts.
Posted 3 weeks ago
10.0 - 18.0 years
15 - 18 Lacs
Kochi, Kolkata, Hyderabad
Work from Office
Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Thane Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.
Posted 3 weeks ago
10.0 - 15.0 years
12 - 18 Lacs
Vadodara
Work from Office
10+ years of experience in a Manager role, in BPM, IT & ITES industry. - Operations/People/Stakeholder Management - "Mortgage/BFSI US International Experience in BPO/BPM Mandatory" Watsapp (Anuj - 8249759636) for further details.
Posted 3 weeks ago
10.0 - 20.0 years
0 - 1 Lacs
Noida
Work from Office
What You'll Do: We are looking for an accomplished Senior Manager to lead our HS Classification function, responsible for managing a complex, high-volume global operation. You bring expertise, strategic foresight, and judgment to independently design team structures, processes, and projects, ensuring understanding of long-term team goals and customer expectations. You will report to the Director or E- Commerce Classification. What Your Responsibilities Will Be: Scope: Oversee multiple layers of management covering diverse process areas, potentially across multiple locations. Manage a large team of 150+ including managers and individual contributors, ensuring engagement. Ambiguity: Independently set the vision and strategic direction for the HS Classification team, navigating through defining long-term strategies. Decide team structures and processes required to meet evolving needs and customer demands. Complexity: Manage complex operational challenges, escalations, and critical decisions, carefully balancing resources, opportunities, and sustainability. Address complex global compliance and regulatory requirements, identifying and mitigating long-term risks. Impact: Promote outcomes that influence organizational goals, customer satisfaction, and compliance excellence. Identify gaps, opportunities, and projects that inspire operational efficiencies, quality improvements, and cost optimization. Execution: Lead management projects, creating long-term mechanisms for continuous improvement, operational excellence, and audit capabilities. Lead plans such as platform transitions, product enhancements, capacity planning, and critical hiring, ensuring quality execution. Establish clear Indicators and conduct regular operational reviews, promoting a culture of accountability and continuous improvement. Develop and implement strategies for maintaining team cohesion and productivity across hybrid and remote work environments. What You'll Need to be Successful: 8+ years' experience, with direct leadership of managers, managing complex international BPO, back-office operations, or call center operations. Capability to manage large teams, leading through organizational change and. MBA or equivalent advanced degree. Certifications in Six Sigma, ITIL, or relevant areas are advantageous. Proficiency in MS Excel and other Microsoft Office applications. Flexible to support a 24/7 operational environment including night shifts.
Posted 3 weeks ago
9.0 - 10.0 years
7 - 9 Lacs
Noida
Work from Office
Key Responsibilitie Lead and manage a team of telemarketers across multiple regions Monitor team performance and provide coaching to improve productivity and conversion rates Analyze data to identify trends and opportunities for process improvements
Posted 3 weeks ago
5.0 - 10.0 years
0 Lacs
Gurugram
Work from Office
Lead a team of Eazy DMS Support Specialists Team leaders and Mangers (160 FTEs), providing coaching, mentoring, and performance feedback aligned with individual development plans. • Foster a collaborative and results-oriented team environment that prioritizes client satisfaction and service excellence. Performance and Efficiency: • Develop and implement strategies to improve team efficiency, productivity, and quality of service, exceeding established Service Level Agreements (SLAs) for call handling, ticket resolution, and email response times. • Monitor key performance indicators (KPIs) such as call/ticket volume, first call resolution rates, average handling time, customer satisfaction scores, and revenue generated through support services. • Analyze data and identify trends to optimize staffing levels, routing strategies, and resource allocation. • Implement continuous improvement initiatives and refine Standard Operating Procedures (SOPs) to ensure consistent and efficient service delivery. Client Satisfaction: • Regularly track and analyze client satisfaction metrics, proactively identifying and addressing areas for improvement. • Implement client feedback mechanisms and actively solicit feedback to understand client needs and expectations. • Develop and implement client satisfaction initiatives, exceeding client expectations and fostering long-term client relationships. Operational Excellence: • Streamline support processes to increase first-call resolution rates and reduce ticket resolution times. • Develop and maintain comprehensive knowledge base articles, FAQs, and training materials for support specialists. • Partner with product development teams to ensure product features and documentation meet client needs. • Identify and implement opportunities to automate routine tasks and leverage technology to enhance support efficiency. Additional Responsibilities: • Stay up-to-date on the latest Eazy DMS features and updates to provide accurate and effective support. • Work closely with other departments such as Sales, Marketing, and Product Development to ensure a seamless client experience. • Contribute to the overall growth and success of the Eazy DMS business vertical. Knowledge of calling system is mandatory Qualifications: Minimum of 5 years of experience managing a Tech Process or similar customer service operation in a B2B environment. Proven track record of success in improving team performance, client satisfaction, and operational efficiency. Strong understanding of contact center best practices, metrics, and SLAs. Excellent communication, interpersonal, and leadership skills. Ability to multitask and work effectively in a fast-paced, results-oriented environment. Strong analytical and problem-solving skills. Proficient in Microsoft Office Suite and other relevant software applications Knowledge of Salesforce service cloud will be an added advantage. Preferred candidate profile
Posted 3 weeks ago
10.0 - 18.0 years
13 - 15 Lacs
Kochi, Kolkata, Hyderabad
Work from Office
Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Bangalore / Pune / Kolkata / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Sadiq @ 8904378561 for more details.
Posted 3 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Responsibilities: * Handling 50 Headcount every day & Manage Operations on regular basis * Time Management * Ensure compliance with healthcare industry standards * Oversee team performance & development * Manage inbound/outbound processes & reporting Annual bonus
Posted 4 weeks ago
8.0 - 13.0 years
8 - 16 Lacs
Vijaynagar
Work from Office
The Head of HR will lead HR strategy for BPO across locations, overseeing recruitment, compliance, engagement, training, payroll, and operations, aligned with the organization’s vision of rural empowerment and service excellence. Required Candidate profile Strong in rural HR & BPO models, leadership, HRMS, data analysis; hands-on, mobile; familiar with CSR, skilling, social programs; MBA/PGDM in HR; certifications in labor law, PoSH, L&D preferred.
Posted 4 weeks ago
8.0 - 13.0 years
8 - 16 Lacs
Vijaynagar
Work from Office
The Head of HR will lead HR strategy for BPO across locations, overseeing recruitment, compliance, engagement, training, payroll, and operations, aligned with the organization’s vision of rural empowerment and service excellence. Required Candidate profile Strong in rural HR & BPO models, leadership, HRMS, data analysis; hands-on, mobile; familiar with CSR, skilling, social programs; MBA/PGDM in HR; certifications in labor law, PoSH, L&D preferred.
Posted 4 weeks ago
8.0 - 13.0 years
10 - 14 Lacs
Kolkata, Asansol
Work from Office
Manager Operations in International BPO Coaches and mentors Team Leads & AMs/DMs Experience of International Voice process in BPO Only Female Candidates are required Call@9205503253 / 9953262467 or share cv to deepak.sharma@shadowplacements.com Required Candidate profile Experience of Voice Process is Mandatory Should be comfortable with Client Handling Should have min 5 years exp of Team Handling Location-: Kolkata Sal upto 14 LPA Excellent Communication Skills
Posted 1 month ago
10.0 - 18.0 years
13 - 14 Lacs
Kochi, Kolkata, Hyderabad
Work from Office
Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Bangalore / Pune / Kolkata / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.
Posted 1 month ago
0.0 - 5.0 years
2 - 3 Lacs
Thane, Navi Mumbai
Work from Office
Virtual interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu
Posted 1 month ago
0.0 - 4.0 years
2 - 3 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
solving with Customer queries over calls, chats & email International/Domestic BPO Voice/Non voice Process / chat Day shift /Night shift 5/6 days working Location- Malad, Thane, Airoli , Bhayender HR - Pooja contact no, -9760312532 Required Candidate profile Graduate/HSC candidate Fresher/Experience candidate Immediate joiners Good communication skills Comfortable with rotational/night shifts Perks and benefits Bonus incentive cab Facility night allowance
Posted 1 month ago
7.0 - 12.0 years
8 - 11 Lacs
Gurugram
Work from Office
Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader, is responsible for overseeing and managing a team of sales representatives to meet and exceed sales targets. The role involves coaching, motivating, and mentoring the team, monitoring performance, and implementing sales strategies. The Team Leader serves as the primary point of contact for the sales team, ensuring that objectives are achieved and maintaining a high level of customer satisfaction. Key Responsibilities: Candidates must have an experience into B2C telesales-Outbound process Team Leadership and Supervision: Lead, manage, and motivate a team of sales representatives to meet individual and team sales goals. Conduct regular team meetings to provide guidance, share updates, and discuss performance. Train new team members and provide ongoing coaching to enhance selling techniques and product knowledge. Sales Strategy and Execution: Develop and implement effective sales strategies to drive revenue growth. Analyze sales metrics and provide recommendations to improve performance and productivity. Collaborate with the Sales Manager to set sales targets and develop action plans to achieve them. Performance Monitoring: Track and report on team performance, ensuring that sales targets and KPIs are consistently met. Identify performance gaps and work with team members to create and implement improvement plans. Provide constructive feedback and recognition to drive continuous improvement and team morale. Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 8+ years of sales experience, with at least 5 year in a leadership or supervisory role. Strong leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze sales data and make strategic decisions. Proficiency in Any of dialer / Manual. Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of sales techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Suman || Sumankumari1@gmail.com
Posted 1 month ago
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