2070 Mpls Jobs - Page 15

Management Level G Company Overview : Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide. Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK. EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Overview Role involves a mixture of implementation/installation and operational support for the network estate and Data Centres, working with multi-vendor technologies, including switches (IOS and NX-OS, Junos), routers (ASRs and ISRs) and firewalls (ASA-X, Juniper and Checkpoint UTM SPLAT). This role requires oncall duty between 5 to 7 weeks a year. Key Skills Candidate must demonstrate experience with Public Cloud networking – AWS and Azure Cloud Connectivity Cloud firewall Market place 3rd party SDx modules Candidate must demonstrate experience with network automation Terraform Ansible Experience with Cisco Technologies (Routing, switching, VPN) Cisco Routers Cisco Firewall Security Cisco Switches Virtual Private Network (VPN) - site to site and remote-access VPN’s Wireless Network Good understanding of different WAN technologies – traditional MPLS-like and SD-WAN Experience with Juniper Technologies: Firewalls Routers Switches Wireless Network Experience with Fortinet Technologies: Firewalls Routers Switches Wireless Network Candidate must demonstrate Infrastructure as code – Automation in the network stack Experience with load-balancing technologies: F5 KEMP Experience with DNS platforms Can-do attitude and willingness to learn new technologies Desirable Minimum 10 years of experience in Network field working, demonstrated hands-on product and technology skills in several above-mentioned areas strong practical knowledge of Security platforms and technologies, and strong practical knowledge of troubleshooting Routing and Switching protocols BGP, EIGRP, OSPF and STP HSRP, TCP/IP, IPSEC protocols strong analytical, problem-solving and organizational skills strong written and verbal communication skills Certifications CCNP certification ITIL v3 certified – Foundation or Advanced Graduate Degree B.Sc. or equivalent F5 Certified – nice to have Benefits: Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer: 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives Business related certification expense reimbursement Comprehensive Medical Assurance coverage for dependents & Parents Cab transport for staff working in UK & US shift Accidental & Life cover 3 times of concerned CTC We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Meet the Team As an integral member of this team, you will work with a team of seasoned engineers. You will have the opportunity to architect, design, and develop some of the worlds most widely deployed Enterprise Switches that are continuously evolving towards enabling the support of newer and exciting customer business paradigms. You will be interacting and working closely with some of the finest talent pool in the industry where you will find that work is both fun and challenging. Your Impact Looking forward to getting an exciting start to your career? You will bring your unique talents to the group that works on Cisco's Switching technology, which large enterprises now consider to be the Networking Equipment of choice for mission-critical networks. In your role as a Software Engineer, you will develop and integrate products that are deployed by some of the leading Enterprises in the world. You will work with a BU-wide vibrant technical community, learning from experts and translating this learning into exciting opportunities for personal growth. You will work on networking equipment that forms a crucial backbone of many offices, hospitals, educational and financial institutions. You will learn about cutting-edge technologies and platforms while developing software for these equipment. Experience the exhilaration of taking a product through development and integration. Minimum Qualifications 9-13 years proven experience in internetworking technologies and applications. Good experience in developing software in C, under multi-threaded environment with Excellent problem-solving skills Hands on Data Structures, Operating Systems and Data Networking fundamentals Experience in development of Layer 2 (Ethernet) and/or Layer 3 Networking protocols including Routing, IPV4/6 (unicast/multicast) Is preferable Expertise in working with Linux OS Experience in any Cisco OS XR, XE or NXOS would be a plus Good hands on implementation experience with one or more of the following: RTOS Internals, High Availability, IPC, Memory management, Distributed communications Infrastructure, Serviceability, Linux, Containers, Virtualization Preferred Qualifications Bachelors degree in computer science or related field (MS preferred). 9-13 years proven experience in internetworking technologies and applications.

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: Cisco Routing and Switching. Experience: 8-10 Years.

Position - QA ENGINEER | Python, System Integration Testing, L2 to L7 Protocol (ISIS, OSPF, BGP, MPLS, L2VPN, L3VPN, EVPN, Segment Routing, SR-TE, SRv6, MPLS-TE, Multicast, SNMP, Network management tools| 4 to 6 Years Who you'll work with The MIG BEST (Baseline Engineering & System Test) team at Cisco has embarked on a groundbreaking journey with powerful technologies and Network Automation at the forefront. The high caliber team that prides itself on customer success, outcome orientation, happiness and positivity! The product line includes the industry leading Core, Edge, Access & Optical portfolio and the respective evolutions. You are encouraged to embark on this incredible journey and lead this change. WHAT YOU WILL DO: The successful candidate will be part of the MIG BEST (Baseline Engineering and System Test) organization with the responsibility to work on the solution strategy, test planning and design of the next generation networks for the SP Routing portfolio of XR based products. Key responsibilities will include: Design, Develop, automate and complete new HW or Features across complex Networks Implement Functional, Interoperability and customer use cases Define and qualify End to End / Solution Architectures, engage in debugging complex network problem and define solutions. Work on Network automation, algorithmic thinking and Analytics applications derived from customer use cases Work on continuous Improvement and Transformation with quality at the centre Collaborate optimally with teams across geographies in 3 + continents, direct customer interfacing and collaborator management. Primary skills: Deeply passionate about quality and customer success Good Understanding of Service Provider technologies and architecture. Proven work experience of Networking protocols and L2 to L7 technologies (ISIS, OSPF, BGP, MPLS, L2VPN, L3VPN, EVPN, Segment Routing, SR-TE, SRv6, MPLS-TE, Multicast, SNMP, Network management tools), along with hands-on experience with Third party Traffic Generator/Emulation Tools. Dynamic experience in Software Quality Assurance with an incredible appetite to make products / solutions better Automation experience with Python, REST, Jenkins & Strong Linux understanding is an added advantage. Exposure to Data Models and Network manageability is highly preferred Strong written & verbal communication, and social skills Results oriented with a high degree of accountability, dedication and responsibility Who you are: BS/MS degree or equivalent in a relevant technical field such as EE/CS/ET combined with 4 -6 years of related experience in System and Solution testing or related software test experience. Excellent problem solving skills, familiarity with Linux and modern software tools and techniques for development/debugging and solid software design and development skills Industry certification such as CCNA/CCNP/CCIE/JCNA/JCIE will be a huge plus.

Your Impact We are seeking a senior Solutions Engineer (SE) Cloud & Ecosystem partners APJC Partner organization as a solution engineer. As a SE, you will lead the technical sales of our solutions across a number Cloud , Ecosystem and industry partners. You will work with your sales peers to engage with partners in position Cisco products & solutions with Cloud , Ecosystem and industry partners. You will work with partners in identifying Joint opportunities where Cisco portfolio can add value to their solutions. Jointly work with partners in developing joint value proposition , identify target markets and customers where we could land and monetize the solutions. Engage with the field sales on partners & Cisco in driving the mindshare for joint solutions. Work with partners in joint customer and partner mindshare , demand generations events. Engage with product team and global team in influencing and driving product gaps and partner solutions needs. This role requires a deep understanding of Broad Cisco portfolio , strong understanding of Cisco datacenter and Cloud technology and experience relaying technical concepts to a diverse audience. Youre energized by the fast-paced landscape in IT and how AI & security is changing the world. You love technology and thrive in solving complex problems. You are an amazing presenter and can translate complex technical scenarios into a simple easy to understand message. You inspire those around to use technology in innovative ways and use a hands-on method to demonstrate your ideas. Minimum Qualifications: 10+ years of technical presales experience (preferably selling Compute, Storage, and/or Network solutions). Good understanding of hyper scalar technologies , datacenter solutions Engage with partners & customers in joint value proposition and Excellent presentation skills ability to value-sell and deliver engaging workshops to both technical and non-technical audiences on AI and/or infrastructure topics. Preferred Qualifications: Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, or related field or equivalent experience. Advanced degree in Data Science is a plus. Experience with Cloud infrastructure solutions , including Cloud Networking & Security In-depth understanding of Cloud technologies and Cyber security Experienced in working with Cloud solutions, IT / IOT solutions and, industry solutions.

Meet the Team This team delivers common software modules for Cisco Network Operating System (NOS). The team works on Routing Protocol software which includes BGP, IGPs, Multicast as well as transport protocols like SR and overlay services like VXLAN, EVPN. For XR, the team also is responsible for layers starting with the kernel and Operating System, through core infrastructure such as IPCs, databases, pub-sub mechanisms, state management, to routing/forwarding infrastructure through to management interfaces like CLI or specific programmable APIs. The team is also responsible for Security and services like 3rd party Application hosting. Your Impact Lead the design and development of cutting-edge solutions to address complex customer challenges, ensuring successful deployment and high-impact results. Work closely with account teams, product management, engineering teams, and senior architects to align on strategies and deliver sophisticated product requirements. Cultivate technical expertise within the team by mentoring and nurturing talent, fostering long-term growth and technical proficiency. Address critical customer concerns by identifying product quality hotspots and implementing effective solutions to improve overall performance. Stay ahead of technology trends, embrace new innovations, and engage in rapid prototyping to shape Ciscos intellectual property and competitive edge. Plan and execute complex projects, setting well-defined milestones and collaborating with managers to ensure successful outcomes. Minimum Qualifications: BE/B. Tech or higher degree in CS/EC or equivalent Experience of 8-12 years in Networking or related industry. Possess in-depth knowledge and understanding of routing and switching technologies, especially SR, SRv6, EVPN, MPLS, VXLAN, various L2/L3 protocols Experience in architecting and design of complex networking systems and various software engineering principles Expert and experience in C, C++, Python etc Experience with kernel programming and open-source technologies is a plus

Your Impact The Proof-of-Concept Specialist is an SE role who will be responsible for the development, planning, design, delivery & coordination of Customer Proof of Concept Labs, mainly Enterprise Networking / NX but could include other technologies as well, for both internal and external audiences. This person will work extensively with BUs, Content Developers, Partners, both internal & 3rd party throughout the POC process from introduction through build, test and ultimately throughout the customer delivery of the POC. This person will be responsible for working with account teams to flesh out customer care abouts, testing requirements, capabilities, etc. Minimum Qualifications 1-2 years of experience of Strong Routing, Switching, and Security background. Cloud Networking Experience (AWS, Azure, GCP), Microsoft Office365 Experience with Virtual Infrastructures (VMware VCenter and VMs) Experience with Test Tools such as Spirent, Cyberflood, Avalanche, Ixia, Keysight, WAN Emulation. OSPF, EIGRP, BGP, MPLS, DMVPN, IPSec, NAT, Trustsec, LISP, VXLAN, EVPN, 802.1x etc. Preferred Qualifications Project Management and Time Management abilities Cisco Catalyst SD-WAN Experience Cisco Software Defined Access Experience Cisco Catalyst Center (DNA Center) Deployment and management Cisco SD-Access Fabric

Your Impact Candidate responsible for Manual testing and automating the given features. Deliver the features with high quality as per given timelines. Adapt to the newer technologies (AI/ML) Minimum Qualifications MS EE/CS combined with 5-8 years of related experience, or BSEE/CS combined. Good experience in feature level testing and system level understanding of switching and routing platforms Good understanding of networking fundamentals and protocols and different L2 to L7 technologies. Automation experience with Python or equivalent programming language Deep technical knowledge in BGP, VXLAN and EVPN Vision to lead and tackle sophisticated problems Excellent collaboration and communication skills Self-motivated and highly ambitious Preferred Qualifications Understanding of DC customer deployments Good networking skills. Familiarity with the SW development cycle and software engineering Basics of AI/ML Familiarity with Linux and modern software tools and techniques for development/debugging. Understanding of CI/CD integrations

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Role Purpose The purpose of the role is to provide effective networksupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience:1-3 Years.

Meet the Team This is an excellent opportunity to bring your talents to the group that develop solutions in Cisco's routing and cloud technologies for the largest web scalers and service providers of the world. This dynamic team develops and supports communication networks and actively engages with all teams across Cisco to leverage solutions. You will work with a technical community and interact with some of the most respected guides in networking as you provide critical engineering support for very large-scale customer deployments. As an engineer in this team, you will have the opportunity to not only support some of the world's largest Web scaler and Service Provider networks. You will also work with Product management, Sales and Marketing teams on pro-active customer engagements covering current technologies. You will actively engage engineering architects and technical domain guides in product development giving to product quality, debuggability and customer technical requirements. Your Impact You are not just a technical guide in your team but also possess the ability to drive your team towards technical expertise. You are passionate, care about customers success, and inspire others to feel the same Actively engage, take ownership, and aim to resolution critical customer issues in Ciscos Routing portfolio Provide guide support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve Apply analytical skills and profound technical knowledge to understand and resolve product and network problems of high complexity Provide technical support to Cisco customer-facing teams and customers; provide status updates on the overall deployment projects Actively engage with Ciscos customer facing teams and travel to customer sites if needed Efficiently apply lab setups to recreate and solve complex problems in systems due to configuration, software or hardware defects Uncover systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability Minimum Qualifications: Bachelors in STEM with or more shown experience working in network engineering Demonstrated experience working with protocols (BGP/OSPF/ISIS; EVPN, BFD, IPv4/IPv6; MPLS TE/FRR; L2/L3VPN; RSVP; Multicast (v4/v6) Experienced with real-time operating systems commonly used in Networking systems like IOS-XR, IOS-XR Experience with Linux and open-source technologies Experience with large scale routing and switching architectures Demonstrated experience fixing networking issues in live customer environments to effectively diagnose and resolve problems Preferred Qualifications: CCIE routing or CCIE Service Provider Familiarity with internal Cisco organization and eco-system (BU, AS, TS, PLM, Operations) Masters Degree or equivalent experience in STEM Proven expertise with IOS XR based platform architectures i.e., Cisco 8000, NCS5500 / 5700, ASR9K, NCS540 and NCS560 Practical knowledge and experience with AI concepts and applications

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

What You will Do: The MIG BEST (Baseline Engineering & System Test) team at Cisco has embarked on a groundbreaking journey with powerful technologies and Network Automation at the forefront. The high caliber team that prides itself on customer success, outcome orientation, happiness and positivity! The product line includes the industry leading Core, Edge, Access & Optical portfolio and the respective evolutions. You are invited to embark on this incredible journey and lead this change. Role & Responsibilities: The successful candidate will be part of the MIG BEST (Baseline Engineering and System Test) organization with the responsibility to work on the solution strategy, test planning and design of the next generation networks for the SP Routing portfolio of XR based products. Key responsibilities will include: Design, Develop, automate and complete new HW or Features across complex Networks Implement Functional, Interoperability and customer use cases Define and qualify End to End / Solution Architectures, engage in debugging complex network problem and define solutions. Work on Network automation, algorithmic thinking and Analytics applications derived from customer use cases Work on continuous Improvement and Transformation with quality at the centre Collaborate optimally with teams across geographies in 3 + continents, direct customer interfacing and stakeholder management. Primary Skills Deeply passionate about quality and customer success Good Understanding of Service Provider technologies and architecture. Proven working knowledge of Networking protocols and L2 to L7 technologies (ISIS, OSPF, BGP, MPLS, L2VPN, L3VPN, EVPN, Segment Routing, SR-TE, SRv6, MPLS-TE, Multicast, SNMP, Network management tools), along with hands-on experience with Third party Traffic Generator/Emulation Tools. Dynamic experience in Software Quality Assurance with an incredible appetite to make products / solutions better Automation experience with Python, REST, Jenkins & Strong Linux fundamentals in an added advantage. Exposure to Data Models and Network manageability is highly desirable Strong written & verbal communication, and interpersonal skills Results oriented with a high degree of accountability, dedication and responsibility Qualifications and Requirements: BS/MS degree or equivalent in a relevant technical discipline such as EE/CS/ET combined with 8 -12 years of related experience in System and Solution testing or related software test experience. Excellent problem solving skills, familiarity with Linux and modern software tools and techniques for development/debugging and solid software design and development skills Industry certification such as CCNA/CCNP/CCIE/JCNA/JCIE will be a huge plus

Project description Security is a global organization within Group Technology Infrastructure and Security Engineering. Our services focus on access management for applications and infrastructure, identity management for users, directories, detecting/preventing measures for cyber threats, and exchanging/storing data securely. We provide consolidated and reliable security services that implement secure design principles, and create best-fit solutions. You'll be working as part of our global Infrastructure Vulnerability Management team. As an Tech Business Analyst, you'll play an important role in ensuring the on-going cyber-security of organization. Responsibilities engage with colleagues at all levels to meet business requirements translate business requirements into technical documentation collaborate with technologists to drive delivery conduct as-is and to-be impact analysis contribute to reduction of all security and operational risks, in line with policies and standards identify opportunities to improve our processes, tools and reports Skills Must have Ideally 3 years of experience in applying business analysis techniques, preferably in IT Security or infrastructure projects (Vulnerability Management area preferred). SQL hands-on experience understanding of IP Networks ( OSI model, IP Routing, Firewall, SSL= Ideally 2 years hands-on experience with Vulnerability Management Scanning Solutions Experience managing Business and Technical Requirements from initiation to final implementation Experience with data analysis proficiency with Excel is a must, experience with dedicated tools is a plus. Experience with Business Process analysis (documentation of as-is and to-be processes, process improvement). Ability to work independently on assigned tasks and driving them from start to completion. Ability to challenge and propose possible improvements (in various areas, e.g. process, reporting) Ability to explain complex concepts in a clear and concise manner Use to work with stakeholders on different levels of the organization, including managers Use to work in a demanding and variable environment Excellent written and verbal communication skills Fluent in English Nice to have N/A

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : Network Data Admin Experience: 3-5 Years

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Routing and Switching. Experience: 5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Azure Network. Experience: 5-8 Years.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver Mandatory Skills: Technical Troubleshooting . Experience: 1-3 Years . Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills

Role Network Engineer Do - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. - Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. - Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. - CCNP Equivalent Certifications with around 5 years experience. - Should be able to Multitask & involve in multiple projects at a time. - Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Routing and Switching.