2013 Mpls Jobs - Page 17

JOB TITLE: SENIOR ENTERPRISE SERVICE ENGINEER REPORTS TO: Director – Technical Services, India LOCATION: India DATE: July 2025 Since 1979, Meridian has guided customers in transforming the technology tools and resources they already have into undeniable business value. We do more than help our customers simply buy technology; at Meridian, we partner with our customers to adopt technology to enable their business strategy and growth. Meridian helps maximize the value of technology investments with our technology adoption experts and their 3000+ certifications, flexible consumption and deployment models, contract and service management, global service and support, and custom finance options. POSITION SUMMARY The Sr. Enterprise Service Engineer is an experienced technical resource responsible for developing and implementing end-to-end solutions to complex business networking and communications problems for new and existing clients. This individual’s primary responsibility will be to serve our managed service contracts but may occasionally also work with the Project Management Office to staff project-based network implementation work, as well as respond to T&M requests. The Sr. Enterprise Service Engineer is responsible for the entire lifecycle of an engagement (planning to close) to which they have been assigned. Presentations and video conference calls are a critical part of this position. The ability to properly and professionally manage customer expectations and to calmly handle stressful and complex troubleshooting scenarios are requirements of this position. DUTIES AND RESPONSIBILITIES Managed Service Support and Post-Sales (Project) Implementation and Troubleshooting Engage in a timely manner, helping Meridian achieve Service Level Agreements (SLA); Ensure customer documentation is kept up to date; Design and implement, or re-design and troubleshoot complex perimeter and data security solutions including firewalls, intrusion detection / prevention, VPN’s, remote access, and monitoring tools, be well-versed around Cisco and/or Palo Alto’s security portfolio. Expertise around the specific product list is preferred: Palo Alto, Cisco ASA, Cisco FirePower (SourceFire), Cisco ISE. Troubleshoot complex LAN/WAN infrastructure issues under stressful conditions; Design and implement complex, scalable and highly resilient LAN/WAN infrastructure solutions utilizing products from such manufacturers as Cisco, Palo Alto, etc.; Successfully manage the entire lifecycle of an implementation engagement from Plan to Close; Risk Management Escalate issues to the Project Management Office and to Engineer’s Manager before they jeopardize the success or financial viability of an engagement; Participate in quarterly meetings with the Infrastructure team to discuss recent engagements, challenges, and opportunities; incorporate improvements into the pre-sales process. Communications Manage cross-functional interdependencies. Responsible for clear and timely communication to multiple stakeholder groups. Responsible for communicating the details of an opportunity / engagement to both the business and technical teams. Miscellaneous Participate with the Project Management Office in project post-mortems and collaborate on recommendations reports in order to identify successful and unsuccessful project elements; Participate in or lead quarterly business reviews (QBRs) with customers. Perform other duties as assigned. QUALIFICATIONS & REQUIREMENTS 8+ years’ experience as an IT professional, working hands-on designing, configuring, and installing network solutions (wireless, route/switch, and datacenter), with a demonstrated increase in responsibility over time; Bachelor’s degree in a business or IT-related field; CCIE in Security; Palo Alto PCNSE a plus; Proficiency in MS Office (Including Word, Excel, Outlook, Project, PowerPoint, & Visio). Excellent written and verbal communication skills, with the ability to interface at varying and appropriate levels of management; Excellent customer relationship management skills; Ability to break down technical concepts into business term; Strong team player with emphasis on soft skills and relationship building; In-depth knowledge of numerous security technologies including firewalls, intrusion detection, VPN’s, remote access and monitoring tools; Significant, hands-on experience with design principles ensuring high availability, reliability and security and the implementation of solutions relying on those principals; Extensive knowledge of current IEEE networking standards and a fundamental understanding of future technologies; Significant, hands-on experience with core distribution and access layer design and implementation strategies; Experience with infrastructure costing and sizing, security infrastructure design, and DR planning; Significant, hands-on experience with Cisco LAN/WAN networking and Internet hardware and software: Network Security : Palo Alto firewalls, Cisco ISE, Cisco ASA, Cisco FirePower Networking : Cisco routing and switching, Cisco datacenter switches, Cisco wireless controllers and lightweight access points, and Cisco routers (ISR, ASR); In-depth knowledge of numerous networking technologies including wireless (a, b, g, n), spanning-tree, routing protocols (EIGRP, OSPF, BGP), various layer-2 and layer-3 LAN/WAN protocols (Ethernet/GigE/10GigE, PPP, HDLC, Frame-Relay, SONET, ATM, MPLS, etc.), load-balancing, content filtering, and monitoring tools; Proven ability to solve complex technical challenges under stressful conditions; Proven ability to manage multiple projects simultaneously; Well organized, thrive in a sense-of-urgency environment, leverage best practices, and innovate through any problem with a can-do attitude; Ability to handle multiple priorities and interruptions with minimal impact on productivity; Demonstrate a high level of independent judgment and initiative; Ability to maintain a flexible work schedule; Ability to obtain and maintain both pre- and post-sales technical certifications from manufacturers (e.g. Cisco, Palo Alto, Juniper, HP, etc.) Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company Introduction: - A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. As the Head of Network Department, you will be responsible for overseeing all network-related aspects of the ISP's operations. This includes managing the network infrastructure, guiding network system development, and ensuring efficient network service delivery, with a focus on fibre optic and fixed line services. Your role will require a combination of technical expertise, strategic vision, and leadership skills to deliver innovative and efficient services to our customers. You will be responsible for network operations in the Australian market, reporting directly to the CTO and CEO. Key Responsibilities: ISP Strategy on fibre broadband Based on the management’s decision, develop a network roadmap and strategy. Analyse network quality and user behaviour, optimise the customer network experience, and propose new products to attract customers. Develop strategic plans to enhance technology capabilities and drive the adoption of advanced networking technologies in fibre optic. Stay ahead of industry trends and technological advancements to maintain competitive edge and propose innovative solutions. Network Architecture and Infrastructure Oversee the design, implementation, and maintenance of the ISP’s network infrastructure to ensure high availability, reliability, and scalability. Design automated network systems. Lead the development and optimization of network performance to support current and future service offerings and customer requirements. Operational Management and Service Delivery: Assurance and optimization Ensure the efficient operation of internet services, including bandwidth management, traffic shaping, and system upgrades. Monitor service delivery to guarantee that customer satisfaction and quality of service targets are met. Lead critical projects, including network backhaul upgrades, infrastructure upgrades and the launch of new services/products. Coordinate with cross-functional teams to ensure projects are delivered on time, within budget, and according to specifications. Team management and Staff Development : Manage and mentor a team of network engineers, system administrators, support technicians and Network Operation Centre (NOC). Develop and refine standard operating procedures for daily relevant workflows. Develop training programs to enhance team skills and knowledge in key technical areas. Security and Compliance : Be responsible for developing, implementing, and overseeing Security and Compliance. Implement robust cybersecurity measures to protect network and customer data from external and internal threats. Ensure compliance with regulatory requirements related to data privacy. Monitor the company's compliance with telecommunications regulations. Budget and Resource Management : Develop and oversee the network department’s budget, ensuring optimal allocation of resources. Manage procurement and maintenance of technology assets and vendor contracts. Customer Support and Relations : Oversee technical support operations to ensure quick and effective resolution of customer issues. Engage with key partners to gather feedback and understand their technical needs and challenges. Required Skills and Qualifications: Minimum of 15 years of experience in network management or a comparable role within an Internet Service Provider, specializing in fibre broadband networks, or a related telecommunications organization. Expert knowledge of networking technologies, protocols, and standards (e.g., TCP/IP, BGP, MPLS, IPv6, DNS, Radius, VMware). Knowledge of access layer protocols and quality assurance in fibre-based delivery (e.g., PPPoE, DHCPv6, VLAN tagging, QoS) Proven management experience with the ability to manage and develop a high-performing technical team. Strong project management skills and experience managing telco projects. Excellent problem-solving, analytical, and decision-making skills. Strong communication and interpersonal skills to effectively interact with all levels of the organization and with external stakeholders. Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related field. Business trips to Australia. Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Work Location: In person

Summary: Manage NOC operations to ensure seamless service delivery, incident management, and technical support, while cultivating leadership skills. Ensure ticketing and SLA compliance, document client activities, and support proactive monitoring and reliability metrics. Provide 24/7 escalation support with expertise in networking and ITIL processes. Job Duties: 1 Primary Duties: Daily Management: Oversee NOC team operations to ensure seamless service delivery and incident management, request management, identity access management, command center. Technical Proficiency: Provide L1 and L2 network-related technical support and ensure efficient shift management for optimal resource utilization and communication. Demonstrate technical knowledge in AD, networking (SD-Wan, MPLS, BGP, OSPF), Windows server, OS, SQL and basic troubleshooting, Proficient in Microsoft Office 365 and SolarWinds, with a preferred understanding of ITIL frameworks. Leadership Development: Cultivate strong leadership skills to guide and motivate a high-performing team and coach fresher to handle NOC. Ticketing and SLA Compliance: Ensure accurate data capture and compliance with TAT and SLAs when transferring tickets, supporting the operation in minimizing escalations to Infra architect. Activity Documentation: Generate and document tickets for all activities at the time of report, ensuring timely action and escalation based on priority and severity. Client Satisfaction: Gather and document client feedback for each ticket and deliver regular performance reports to service account manager. Vendor management: Proactively monitor vendor related issue and engage with them as first face of escalation. Engage with ITSM if KPIs are not full filled. Documentation and Metrics: Maintain site-specific documentation and support the IT service manager in monitoring reliability metrics and predicting potential failures. Proactive Monitoring: Oversee production networks, servers, and applications through a centralized console, taking initiative and being a self-starter. Monitor proactive alerts and communicate resolutions, using NOC monitoring tools effectively. Grafana/Prometheus, SolarWinds, Citrix, CrowdStrike. Log Analysis (Splunk, Loki). 24/7 Escalation Support: Provide first-level escalation support for Operation, ensuring high service levels. Incident and Change Management: Follow ITIL incident management processes, identify major incidents and coordinate as required. Experience Requirements: Minimum 8 years in IT support with minimum 5+ years' experience in NOC, major incident management, ITIL processes. Communication and Reporting: Craft clear incident status updates for executive audiences and work in a service delivery role with a business focus.

HIRING NETWORK ARCHITECT | BANGALORE/ HYDERABAD Role: Network Architect Experience: 15 - 20 years Job Locations: Manikonda, Hyderabad / Yelahanka, Bengaluru Employment Type: Full-Time Shift Timings: 4 PM - 2 AM IST Mode of Work: WFO Key Responsibilities: Architecture Design and Planning: · Design comprehensive network infrastructure solutions aligning with business requirements and technology roadmaps. · Develop reference architectures, standards, and governance frameworks, create detailed documentation, including network diagrams, system specifications, and infrastructure maps. · Lead network infrastructure capacity planning and performance optimisation initiatives. Technical Leadership: · Provide expert guidance on complex network infrastructure problems and projects. · Mentor technical teams on network infrastructure design and implementation, Cloud, and Hybrid. · Design and implement enterprise cloud connectivity strategies and architecture solutions. Required Education & Experience: · Bachelor's degree in computer science, IT, Cyber Security, or a related discipline is desired, or equivalent work experience and technical training. · Over 15 years of experience in enterprise networking, including a minimum of 5 years in network architecture and technical leadership roles. · Proven track record of managing enterprise network environments in production, cloud, and hybrid environments. Certifications: · Cisco Certified Network Professional (CCNP Enterprise) · Cisco Certified Design Professional (CCDP) / Cisco Certified Specialist - Enterprise Design · AWS Certified Advanced Networking – Specialty · Azure Network Engineer Associate · Palo Alto Networks Certified Network Security Engineer (PCNSE) · Cisco Certified Internetwork Expert (CCIE) · Infrastructure framework (TOGAF, ITIL) Skills, Abilities, and Knowledge: · Core Routing and Switching (Cisco Catalyst/Nexus, Meraki, Dell, Arista). · BGP, OSPF, EIGRP, VXLAN, MPLS, IPSEC, GRE. · Firewall Architecture (Palo Alto, Checkpoint, Cisco ASA/Firepower). · Load Balancers (F5 BIG-IP LTM/GTM, Citrix ADC). · VPN technologies (site-to-site, client-based, SSL VPNs). · SD-WAN Technologies (VeloCloud, Meraki SD-WAN, Cisco SD-WAN) · Network Access Control (Aruba ClearPass, Cisco ISE). · Wi-Fi Solutions (Aruba, Cisco Wireless, Mist Systems) · Network Monitoring and Management Tools (SolarWinds, ThousandEyes, PRTG). · Cloud Networking (Azure Virtual WAN, AWS VPC Peering/Transit Gateway) Scripting basics (Python, Ansible) for network automation. · Interested Candidates can share upddated resume on anamika@enroutecorp.in

Budgeting & Forecasting: Develop and build quarterly half-yearly annual budgets for the organization. Support management in forecasting the business on a quarterly basis. Establish allocation keys to enable cost analysis. Conduct variance analysis in cost and expenses in the financial report. Preparation of MIS on a regular basis. Contract Management: Initiate execution and implementation of contracts for optimal efficiency. Ensure contract compliance with group companies and all vendors. Reporting: Co-ordination with LHT stakeholders. Process: Bring in best practices, controls and automation in helping productivity and efficiency, support corporate initiatives including implementations, transformation, etc. Maintain high standards in the financial reporting process. Qualifications: Qualified CA with minimum 3-5 years of work experience or MBA with minimum of 7-10 years of relevant work experience. Working experience in dealing with senior management in the organization. Strong knowledge in Financial Planning and Analysis. Strong knowledge of Office Applications viz Excel, Word, etc Working experience on ERPs like Oracle, SAP, etc Working experience in dealing with multiple stakeholders internal and external. Ability to handle the role independently, strong team player, flexible on work hours and able to work under pressure. Skills : - build quarterly half-yearly annual budgets, allocation keys, variance analysis, Preparation of MIS, Contract Management, Office Applications viz Excel, Word, ERPs like Oracle, SAP,

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. Working knowledge on MPLS, L2, L3 layer protocols - at least 2 protocols under these categories. Strong expertise in Python Automation. Preferable working knowledge in Agile. Preferable exposure in bug fixing , regression testing & test case creation/updation/execution. Preferable working exposure to JIRA, Bitbucket & GIT.

Role : Network Manager- SD-WAN Versa (Technical and Operation) Experience : 8+ Years Location: Navi Mumbai (Airoli) Shift Timings and Working Days:- General Shifts / 5 Days (Availability 24*7) JD: Operations Team Lead experience Handling L1, L2 – Preparing Report, Client Coordination, First Point of contact for Escalation, well-versed with Advance excel, Preparing roasters for team. Technical- Overall Network: Ability to visualize and guide team to solve complex network issues. Capable of designing network infrastructure. Ability to get network project implementation done. Run 24/7 network support structure across geography. Knowledge on Info security guidelines and drive team to adhere to these guidelines. Close security gaps and audit findings. SDWAN: Deploy and Manage SD-WAN – Versa solutions for branch connectivity and optimized network performance Routing: Working knowledge on Installing and Maintaining Cisco routers and troubleshooting skills required on IP addressing & L3 concepts, MPLS Technology, QOS, BGP and other routing protocols, Access list, route-maps , static & dynamic NATs. Skills required in Analyzing, troubleshooting and correcting network problems remotely and on-site. Security and Switches: Work Exp in Switching Working Knowledge on installing, maintaining and troubleshooting firewalls Implementation and troubleshooting of VPN tunnels Good exposure and experience on Firewalls features like NAT, PAT, UTM, Application filtering, IPS, IDS etc

L1 NOC Shift Resource Technical capability: ► To manage Shifts as stated above support coverage. ► Monitoring the ISP links, riase incidents with ISP and follow up for resolution. ► Monitor and follow up with the business partners links and their hardware. ► Hardware call with OEM and follow-up till replacement as per SCB process ► Resource needs to be Graduate and CCNA certified with at least 2 years of experience in networking field. ► Maintenance of network infrastructure, including SDWAN, SRACK, LAN including Cisco catalyst and Nexus switches, WAN, Firewall, Load bal ► Good Hands-on Knowledge to implement on LAN Switching (STP, VTP, VLAN, HSRP, VRRP, GLBP) ► Hands on Experience in Routing protocols like OSPF, EIGRP, and BGP. ► Working Knowledge in NAC Network Access Control, LAN/Wireless security ► Hands on Experience on WAN Internet and MPLS connectivity in Enterprise Infrastructure. ► Manage P1 and P2 calls. ► Experience working in Multi-Vendor Environment like Avaya, Juniper switches. ► Support and troubleshoot Business partner connectivity issues which is situated in SCB like RBI, NSDL, Blomberg etc, ► Raise and closed Incident, SRM and changes in service now portal on timely manner. ► Maintain Inventory for all network device and update the CMDB accordingly. ► Update all Diagrams. ► End-to end follow up and co-ordination with vendors/stake holders. ► Support DOT1x for Printer, Access controller, Camera, VC devices. ► Network support for devices not supporting Dot1X like ATM /access controllers/ MDF etc & MAB bypass. ► MT Visits support in India. ► Support crosses connect and other cablings for DC and User desks. ► Support for High BW utilization issues; share top talker list. ► Support CTM requirements for network. ► Support UPS maintenance activities. ► BAU SAT Fixtures. ► Add and remove devices from production. ► Support RMA devices installations. ► Maintain Network HUB room and DC rack inventory and maintain cabling with labelling. ► Flexible to work in shifts, weekend shifts and extend the support for any business-critical hours. ► Prepare and verify technical solution documents. ► Prepare KPI Report ► Prepare Bandwidth Report >85% ► Prepare Network Availability Report ► Prepare Bandwidth Utilization report. ► Prepare Internet Link Utilization & Trend ► Prepare Link Uptime report. ► Prepare Live Device Report ► Prepare Network devices Uptime Report ► Prepare EOL Devices report. ► Prepare Device Monitoring Report ► Prepare Device Backup Report ► Prepare Wi-Fi Utilization report. ► Prepare Network Highlights for the Month ► Prepare Network Lowlights for the month. ► Prepare Monthly capacity report. ► Support and complete the DR Drills and BCP across SCB locations. ► Prepare RCA reports. ► Perform Resiliency test. ► Complete the e-waste of the network devices. ► Decommission of the devices and do e-waste.

Job Title - GN-Comms & Media -Mobile Private Networks – Senior Manager Management Level: 6-Senior Manager Location: Gurugram, DDC1A, NonSTPI Must-have skills: Intelligent Networks Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Comms & Media (C&M) is one of the Industry Practices within Accenture’s S&C Global Network (CN) team. It focuses in serving clients across specific Industries – Communications, Media & Entertainment. Communications – Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world’s leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment – Focuses on industries like broadcast, entertainment, print and publishing. Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements: Deep expertise in one or more Telecom Domains Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. Understand customer needs and translate them to business requirements, business process flows and functional requirements Experience to engage with stakeholders independently Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Bring your best skills forward to excel in the role! Technical Description Must-Haves Experience in projects on building 5G network strategy, Business Strategy & Modelling, Operating Model design, Process Transformation, governance & program management Experience in assessing client’s current maturity and recommending the transition strategies and defining roadmap Experience in use case identification, prioritization, and monetization for Private network deployment (on prem & cloud deployment) Experience in Private network rollout planning, capacity dimensioning, design, deployment, operations, monitoring & reporting etc. Experience of managing multi-vendor and multi-technology ecosystem projects In- Depth knowledge Wireless network technologies i.e., LTE/5G, WiFi5/6, SD-WAN, MPLS Good understanding of Private Network KPI definitions and measurement Good understanding of 2G/3G/4G/5G, network architecture, and 3GPP/ETSI/O-RAN specifications Good To Have Understanding the competitive landscape and market opportunities in Private Networks space Understanding of EPC/5G Core, Edge cloud, Multi Edge Computing (MEC), NFV, SDN, cloud native applications Good understanding on Network Analytics - AI based Service Assurance use cases to drive business/operations benefits Good understanding of Network operations – Processes, tools, operating model etc. Basic understanding of SCADA, PLC, Robots, sensors of IT-OT environment, data collection and database system to control logic functions, API gateways, orchestrators, and middleware Core Skills required at least in one or more roles Collaborate with IT and OT teams to ensure alignment of company standards and industry best practice Act as a technical SME for IT/OT convergence initiatives and projects Experience in creating Business case for telco/Enterprises in Private Networks Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters i.e. Value Architect and Tracking - Define value driver trees translating into value components and key KPIs linked to Business objectives Professional & Technical Skills: Relevant experience in the required domain. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. Additional Information: Opportunity to work on innovative projects. Career growth and leadership exposure. About Our Company | Accenture , Experience: 14-16Years Educational Qualification: Any Degree

Job Purpose To Manage Information Security activities and ITSM processes related to Airport IT Operations. To ensure Security, Quality and Compliance of Systems, Services , Processes . To ensure IT Process Alignment with Business and Stakeholder Requirements Responsible for ensuring the software builds of the smart meters and providing technical support, troubleshooting of all meter software related issues and ensure contract SLAs are adhered ORGANISATION CHART Project Head- IT Head- Lead –Metering Key Accountabilities Accountabilities SAT / SLA Approval of each meter lot from Discom. Providing technical support and troubleshooting of all meter related issues and ensure contract SLAs are adhered Liaison with TSP and HES providers ensuring meter is all the time connected and firmware is timely upgraded Validation of new meter firmware integration with HES/MDM and communication system Meter Validation/ Approvals During Implementation from Discom EXTERNAL INTERACTIONS External: Roles you need to interact with outside the organization to enable success in your day-to-day work Hardware, Software, Communication Tech vendor/partners, Network service providers INTERNAL INTERACTIONS Internal: Roles you need to interact with inside the organization to enable success in your day-to-day work Technology Head, Head IT, Operations Head & team, Business Team (If required) FINANCIAL DIMENSIONS Safeguarding SLA Deductions for GMR Clear demarcation of the responsibly in case of any field failure Other Dimensions Minimize client escalations and maintain positive environment. Education Qualifications 8 + years of total experience in communications domain (Cellular / RF) Candidate be proficient in using tools such as planning and optimization software Sound knowledge of MPLS, ILL and LAN topology and security, and familiar with the regulatory environment of the telecommunications industry Relevant Experience 8 + years of total experience in communications domain (Cellular / RF) Candidate be proficient in using tools such as planning and optimization software Sound knowledge of MPLS, ILL and LAN topology and security, and familiar with the regulatory environment of the telecommunications industry COMPETENCIES Personal Effectiveness Social Awareness Entrepreneurship Problem Solving & Analytical Thinking Planning & Decision Making Capability Building Strategic Orientation Stakeholder Focus Networking Execution & Results Teamwork & Interpersonal influence

• Provide L2 support for ISP backbone and access networks, including MPLS, BGP, OSPF, and switching. • Monitor network health using tools like Zabbix and Ticketing tool High8 • Troubleshoot escalated issues from L1 NOC, including:

About the Role :We are seeking a highly motivated and experienced Test Lead/Architect to join our dynamic team. In this role, you will be responsible for leading and executing comprehensive testing strategies for our cutting-edge networking products, focusing on L2/L3 protocols. You will leverage your deep understanding of networking technologies and your strong Python scripting skills to develop and implement robust automation frameworks. You will collaborate closely with development, marketing, and other test teams to ensure the delivery of high-quality products. Responsibilities :Test Strategy & Planning :- Design, develop, and implement comprehensive test methodologies and test plans for L2/L3 network protocols.- Analyze product requirements and specifications to identify testable areas and develop effective test strategies.- Estimate test effort, resources, and timelines.Test Execution & Automation :- Lead the execution of functional, performance, and stability tests for L2/L3 protocols.- Develop and maintain automated test scripts and frameworks using Python and industry-standard automation tools (e.g., Robot Framework).- Utilize test tools such as IXIA and/or Spirent to simulate network traffic and validate protocol behavior.- Analyze test results, identify defects, and provide detailed reports to the development team. Networking Expertise :- Demonstrate deep knowledge and hands-on experience in one or more of the following areas: Ethernet, RSTP/MSTP, VLANs, IP Routing, TCP/IP, OSPF, IS-IS, BGP, and other L2/L3 protocols.- Troubleshoot complex network issues and provide technical guidance to the team. Collaboration & Communication :- Collaborate with development, marketing, and other test teams to understand requirements and ensure alignment.- Communicate effectively with stakeholders to provide regular updates on test progress and issues.- Mentor and guide junior test engineers.Technical Leadership :- Provide technical leadership in the area of network protocol testing and automation.- Stay up-to-date with the latest networking technologies and testing methodologies. Required Skills & Experience :- 5-12 years of experience in network protocol testing.- Proven expertise in creating test methodologies, writing, and executing test plans.- Strong knowledge of L2/L3 network protocols, including Ethernet, RSTP/MSTP, VLANs, IP Routing, TCP/IP, OSPF, IS-IS, and BGP.- Excellent coding skills in Python for test automation.- Experience with industry-standard automation frameworks (e.g., Robot Framework). - Experience with network test tools such as IXIA and/or Spirent.- Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills. Desired Skills (Good to Have) :- Experience with MPLS and EVPN.Note : This role focuses specifically on L2/L3 network protocol testing and excludes regression testing, telecom (4G/5G), and storage profile testing.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Join our Team About this Opportunity Looking for Candidates with Expertise in Routing / Infrastructure / OAM Background We are seeking highly skilled professionals with strong networking fundamentals and practical experience in system-level infrastructure and operations/management capabilities. The ideal candidate with 4+ years of hands-on experience building and supporting robust network systems and platform-level services can apply. What you will do Develop & test switch router products. Work in an agile team as both developer and tester. Responsible for feature designing, coding, unit Test, feature test, regression test, automation test scripts, document writing, product maintenance, etc. Networking & Routing Expertise: Strong understanding of networking and distributed computing concepts. Proficient in Layer 2/Layer 3 protocols, including: MPLS, Multicast, OSPF, BGP, VLAN/VTP, etc. Solid grasp of routing principles and client-server architecture. Excellent debugging and troubleshooting skills in networking environments. Infrastructure Services (Infra): Experience in designing and building system-level services, such as: Designing and developing platform services such as system logging, event handling, and health monitoring Managing configuration and system state persistence Implementing access control, authentication, and software/service lifecycle mechanisms Working with system-level fault detection and recovery OAM (Operations, Administration, and Maintenance): Familiarity and experience with: Developing and integrating management interfaces (CLI, Netconf/YANG, SNMP) Supporting observability, diagnostics, and performance monitoring features Enabling external integration with network or element management systems Contributing to fault, configuration, accounting, performance, and security (FCAPS) functions. What you will bring Master/Bachelor degree in CS, EE, Telecom or equivalent. Strong C/C++ programming skills - mandatory Software development of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl or Java) is a big plus. Independent thinking and quick learner. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Fluent in English speaking and writing. Understanding agile and scrum is a big plus. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 769413

Join our Team About this Opportunity Looking for Candidates with Expertise in Routing / Infrastructure / OAM Background We are seeking highly skilled professionals with strong networking fundamentals and practical experience in system-level infrastructure and operations/management capabilities. An ideal candidate with 12+ years of hands-on experience building and supporting robust network systems and platform-level services can apply. What you will do Develop & test switch router products. Work in an agile team as both developer and tester. Responsible for feature designing, coding, unit Test, feature test, regression test, automation test scripts, document writing, product maintenance, etc. Networking & Routing Expertise: Strong understanding of networking and distributed computing concepts. Proficient in Layer 2/Layer 3 protocols, including: MPLS, Multicast, OSPF, BGP, VLAN/VTP, etc. Solid grasp of routing principles and client-server architecture. Excellent debugging and troubleshooting skills in networking environments. Infrastructure Services (Infra): Experience in designing and building system-level services, such as: Designing and developing platform services such as system logging, event handling, and health monitoring Managing configuration and system state persistence Implementing access control, authentication, and software/service lifecycle mechanisms Working with system-level fault detection and recovery OAM (Operations, Administration, and Maintenance): Familiarity and experience with: Developing and integrating management interfaces (CLI, Netconf/YANG, SNMP) Supporting observability, diagnostics, and performance monitoring features Enabling external integration with network or element management systems Contributing to fault, configuration, accounting, performance, and security (FCAPS) functions. What you will bring Master s /bachelor s degree in CS, EE, Telecom or equivalent. Strong C/C++ programming skills - mandatory Software development of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl or Java) is a big plus. Independent thinking and quick learner. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Fluent in English speaking and writing. Understanding agile and scrum is a big plus. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 769411

About this Opportunity Looking for Candidates with Expertise in Routing / Infrastructure / OAM Background We are seeking highly skilled professionals with strong networking fundamentals and practical experience in system-level infrastructure and operations/management capabilities. The ideal candidate with 4+ years of hands-on experience building and supporting robust network systems and platform-level services can apply. What you will do Develop & test switch router products. Work in an agile team as both developer and tester. Responsible for feature designing, coding, unit Test, feature test, regression test, automation test scripts, document writing, product maintenance, etc. Networking & Routing Expertise: Strong understanding of networking and distributed computing concepts. Proficient in Layer 2/Layer 3 protocols, including: MPLS, Multicast, OSPF, BGP, VLAN/VTP, etc. Solid grasp of routing principles and client-server architecture. Excellent debugging and troubleshooting skills in networking environments. Infrastructure Services (Infra): Experience in designing and building system-level services, such as: Designing and developing platform services such as system logging, event handling, and health monitoring Managing configuration and system state persistence Implementing access control, authentication, and software/service lifecycle mechanisms Working with system-level fault detection and recovery OAM (Operations, Administration, and Maintenance): Familiarity and experience with: Developing and integrating management interfaces (CLI, Netconf/YANG, SNMP) Supporting observability, diagnostics, and performance monitoring features Enabling external integration with network or element management systems Contributing to fault, configuration, accounting, performance, and security (FCAPS) functions. What you will bring Master/Bachelor degree in CS, EE, Telecom or equivalent. Strong C/C++ programming skills - mandatory Software development of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl or Java) is a big plus. Independent thinking and quick learner. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Fluent in English speaking and writing. Understanding agile and scrum is a big plus. Primary country and city: India (IN) || Bangalore Req ID: 769413

About this Opportunity Looking for Candidates with Expertise in Routing / Infrastructure / OAM Background We are seeking highly skilled professionals with strong networking fundamentals and practical experience in system-level infrastructure and operations/management capabilities. An ideal candidate with 12+ years of hands-on experience building and supporting robust network systems and platform-level services can apply. What you will do Develop & test switch router products. Work in an agile team as both developer and tester. Responsible for feature designing, coding, unit Test, feature test, regression test, automation test scripts, document writing, product maintenance, etc. Networking & Routing Expertise: Strong understanding of networking and distributed computing concepts. Proficient in Layer 2/Layer 3 protocols, including: MPLS, Multicast, OSPF, BGP, VLAN/VTP, etc. Solid grasp of routing principles and client-server architecture. Excellent debugging and troubleshooting skills in networking environments. Infrastructure Services (Infra): Experience in designing and building system-level services, such as: Designing and developing platform services such as system logging, event handling, and health monitoring Managing configuration and system state persistence Implementing access control, authentication, and software/service lifecycle mechanisms Working with system-level fault detection and recovery OAM (Operations, Administration, and Maintenance): Familiarity and experience with: Developing and integrating management interfaces (CLI, Netconf/YANG, SNMP) Supporting observability, diagnostics, and performance monitoring features Enabling external integration with network or element management systems Contributing to fault, configuration, accounting, performance, and security (FCAPS) functions. What you will bring Master s /bachelor s degree in CS, EE, Telecom or equivalent. Strong C/C++ programming skills - mandatory Software development of L2/L3 Ethernet switches or routers. Excellent understanding of networking technologies and related protocols. Experience with automation test (with Perl or Java) is a big plus. Independent thinking and quick learner. Extensive knowledge in data communication or telecommunications. Good teamwork and cooperation spirit, both professional and personal integrity, proactive and positive learning attitude. Fluent in English speaking and writing. Understanding agile and scrum is a big plus.

Join our Team About this opportunity: As a member of the Operational Acceptance team, you will be responsible for ensuring seamless integration and handover of RAN and Transmission network elements into live operations. You ll work across Project, Deployment , Integration and operations teams to validate new sites or upgrade sites with list of checks to ensure good sites are accepted for Operational Managed services. Need to collaborate with Technical teams and customer to review acceptance criteria periodically, perform audits, and support go-live activities for new deployments and upgrades. Key Responsibilities Evaluate and certify the operational readiness of new RAN and TXN sites before Operational care. Coordinate and conduct Operational Acceptance and audit compliance based on defined KPIs and SLAs. Create and manage Method of Procedures (MoPs), acceptance checklists, and documentation. Collaborate with engineering and field teams during rollout and cutover phases to ensure readiness. Validate software/hardware configurations, parameter correctness, and alarm/reporting behavior. Facilitate integration into OSS/NOC systems and ensure alarm monitoring is functional. Track deviations, analyze root causes, and work with stakeholders on resolution plans. Lead or support technical knowledge transfers for new scopes and solution areas. Maintain dashboards and status reports of acceptance progress and quality metrics. Required Skills & Experience 3-6 years of experience in RAN and/or TXN operations, deployment, or integration. Good understanding of LTE/5G RAN architecture, transmission protocols (e.g., IP/MPLS, microwave, DWDM). Hands-on experience with network performance tools, monitoring platforms, and acceptance testing. Familiarity with OA processes, service workflows, and operational systems. Strong coordination and documentation skills.

Project Bharatnet Phase III (Telecom) Location – North East Experience: 8+ years of experience in Telecom Network Infrastructure projects/ setting up and O&M of Telecom NOC for transmission (MPLS+OFC) Responsibilities: i) Supporting in clarifying queries related with Network design, implementation, testing, quality control, and technical support. ii) Vetting the procedures, guidelines, checklists and report Formats iii) Supporting in preparation of engineering documentation

About this opportunity: As a member of the Operational Acceptance team, you will be responsible for ensuring seamless integration and handover of RAN and Transmission network elements into live operations. You ll work across Project, Deployment , Integration and operations teams to validate new sites or upgrade sites with list of checks to ensure good sites are accepted for Operational Managed services. Need to collaborate with Technical teams and customer to review acceptance criteria periodically, perform audits, and support go-live activities for new deployments and upgrades. Key Responsibilities Evaluate and certify the operational readiness of new RAN and TXN sites before Operational care. Coordinate and conduct Operational Acceptance and audit compliance based on defined KPIs and SLAs. Create and manage Method of Procedures (MoPs), acceptance checklists, and documentation. Collaborate with engineering and field teams during rollout and cutover phases to ensure readiness. Validate software/hardware configurations, parameter correctness, and alarm/reporting behavior. Facilitate integration into OSS/NOC systems and ensure alarm monitoring is functional. Track deviations, analyze root causes, and work with stakeholders on resolution plans. Lead or support technical knowledge transfers for new scopes and solution areas. Maintain dashboards and status reports of acceptance progress and quality metrics. Required Skills & Experience 3-6 years of experience in RAN and/or TXN operations, deployment, or integration. Good understanding of LTE/5G RAN architecture, transmission protocols (e.g., IP/MPLS, microwave, DWDM). Hands-on experience with network performance tools, monitoring platforms, and acceptance testing. Familiarity with OA processes, service workflows, and operational systems. Strong coordination and documentation skills.

Job Summary: We are seeking a highly skilled Senior Network Engineer with 10 to 12 years of hands-on experience in the design, configuration, and maintenance of Cisco network infrastructure. The ideal candidate must have strong operational experience specifically with Cisco NCS 540 and NCS 550 series platforms, and must hold an active CCNA or CCNP certification . Key Responsibilities: Configure, deploy, and support Cisco NCS 540 and 550 platforms in production environments. Troubleshoot and resolve Layer 2/Layer 3 network issues related to routing, switching, and network protocols. Perform network performance tuning, upgrades, and optimization. Collaborate with cross-functional teams for network integration and service delivery. Monitor network infrastructure to ensure high availability, security, and reliability. Create and maintain detailed network documentation, configurations, and SOPs. Participate in change management, network design reviews, and capacity planning. Provide escalation support for critical network incidents. Required Skills & Qualifications: 10–12 years of relevant experience in IP networking and service provider or enterprise environments. Strong hands-on experience with Cisco NCS 540 and NCS 550 platforms . In-depth knowledge of routing protocols (BGP, OSPF, IS-IS, MPLS). Proficient in configuring QoS, ACLs, VLANs, and other networking fundamentals. Certified CCNA or CCNP (must be valid). Experience with network monitoring tools and ticketing systems. Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Preferred Qualifications (Nice to Have): Experience with automation tools like Ansible or Python scripting. Exposure to network security principles and tools (e.g., Firewalls, IPS). Knowledge of SDN/NFV technologies. Job Title: Senior Network Engineer – Cisco NCS 540/550 Expert Experience Required: 10–12 Years Location: Gurugram Job Type: Contract 4-6 Months Certifications: CCNA or CCNP (Mandatory)

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: SDN Global Certification – SDN L2 ( Professional level certification) EXP-5 +yrs Certification -ACI Network Operations & Incident Management: Handle escalations from L1 resources and provide guidance for effective resolution. Manage day-to-day network operations, including incident reporting, review, and resolution within defined timelines. Configuration & Troubleshooting: Configure, monitor, and troubleshoot networking and security devices such as switches, routers, firewalls, and load balancers. Design, implement, and manage SDN solutions for medium to large-scale networks. Network Security & Compliance: Establish and enforce network security policies, monitor access, and ensure compliance with security standards. Documentation: Prepare High-Level Design (HLD) and Low-Level Design (LLD) documentation. Maintain updated network schematics and configuration templates. Vendor & Asset Management: Coordinate with vendors for device support and maintenance. Manage inventory and ensure accurate asset documentation. Performance Reporting & Audits: Conduct network equipment testing and maintain audit records to ensure compliance. Customer Interaction & Problem Solving: Understand customer requirements and provide effective resolutions. Ensure timely and professional communication to address customer needs. These responsibilities ensure that the SDN infrastructure is robust, secure, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides onsite technical support to clients and provide field engineering services to clients. Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Able to handle Fortinet SDWAN enterprise network and support independently. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP / NSE 5 certified or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned experience of Managed Services. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA 1.1.2PRE-REQUISITES <1 year of Telecom experience Excellent Communication. Fluent in both written and verbal English Understanding of Telecom concepts and technologies like MPLS and Internet is an advantage Understanding of International Sales and Procurement concepts and business terms Additional International Language Skills Is Strongly Valued Excellent analytical skills Working knowledge of the Microsoft suite of products 1.1.1Job Description What you'll be doing Job Title -Associate - Global Access Strategy Department -Client Solutions and Carrier Relations Location - Mumbai Reporting - Senior Manager Global Access Strategy Job Type - Full Time Shift -General Shift 1.1.2PRE-REQUISITES <1 year of Telecom experience Excellent Communication. Fluent in both written and verbal English Understanding of Telecom concepts and technologies like MPLS and Internet is an advantage Understanding of International Sales and Procurement concepts and business terms Additional international language skills is strongly valued Excellent analytical skills Working knowledge of the Microsoft suite of products 1.1.3responsibilities Learn on the job about business process and systems/tools, International procurement and work cultures. Participate in sales quotation processes to acquire new customers and/or upsell to existing customers. Participate in procurement of data services for MPLS, IPLC and Internet etc. Travel if required to meet vendors and partners Any additional tasks provided as required by business needs. 1.1.4experience 0-1 years 1.1.5EDUCATION BE/B-tech and / or postgraduate qualifications Workplace type: About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.