1373 Mpls Jobs - Page 12

Position: Network Engineer L1 Ref. Code: IIS/AC-C/IN-GD/NL1123 Job Summary We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our India Operations and looking for experienced and committed Network Engineers to be part of our Support Team. BE /BSc /Diploma engineers with minimum 2 to 3 years of experience and Cisco certified (CCNA) Very good Understanding of TCP/IP and troubleshooting of Network Connectivity Experience with Cisco routers, switches and security devices Ideal candidate should have experience Routing & Switching & Security If experienced in routing and switching the candidate should possess skills in the areas of troubleshooting enterprise networks with the following technologies Routing Static routes, EIGRP, BGP and OSPF Switching STP, UDLD, ARP, VTP, EtherChannels IP Addressing & Subnetting WAN MPLS, SDN circuits and interface related issues such as QoS, errors, discards, etc Firewall , Access list , Stateful Inspection, NAT VPN, Tunneling Responsibilities Provide Level-1 support and troubleshooting to resolve network related issues. Monitor performance and ensure system availability and reliability Experience in working in a network operations center is preferred. Knowledge of ITIL practices and process is required Strong research, investigation and evaluation skills, with a structured approach to problem solving Effective skills and experience analyzing technology behavior and issue resolution Liaise with TAC, vendors and other IT personnel for problem resolution-ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus Experience using Troubleticketing tools such as Servicenow/remedy for handling troubletickets Other Requirements Strong verbal and written communication skills are a must Excellent interpersonal skills and should be a team player Ability to work effectively across internal and external organizations Strong technology background is required Job Location: Bangalore Email: careers@intuitorit.com

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity. The Networking Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Excellent written and verbal communication skills. Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCIE Certification or equivalent. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Advanced Managed Services experience. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Advanced vendor management experience. Track record of effective shift left work management skills (moving work to junior levels). Advanced experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than one area of expertise. Advanced experience across Emerging technology and trends impacting IT operations. Workplace type: Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Min 5 to 8 years of experience in Routing & Switching and knowledge on Firewall's. Knowledge on F5/NetScalar or any other Load Balancer will be an added advantage. Good troubleshooting skills in R&S. Certifications like CCNA/CCNP/JNCIA or any equivalent. Job Description : Should have any of the following certifications like CCNA, CCNP or JNCIA, JNCIS or any Network related. Hands on experience on cisco switches, routers, and Meraki devices. Knowledge on SD-WAN will be an added advantage. Hands on experience on VLANS, STP, RSTP, MSTP and Routing protocols like RIP, OSPF, BGP & MPLS. Knowledge on any of the following security devices Juniper, Cisco ASA or Palo Alto Firewalls and F5 Load balancers will be an added advantage. Knowledge on NAT and VPNS tunnels like GRE and IPSEC will be an added advantage. Replacing the network hardware in case of failures and upgrades. Coordinating with ISP vendors in case of link failure. Network connectivity troubleshooting - Documentation of Known error database. Knowledge Sharing to Team. F5 Knowledge: Knowledge on F5/NetScalar or any other Load Balancer will be an added advantage. Knowledge on troubleshooting F5 or any other Load Balancers troubleshooting. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management. What You'll Be Doing Experience of 8-12 years in networking domain with basic and Advanced routing/switching skills in the field role. Should be able to Implement Routing&Switching, SD-WAN, SP, Datacenter related projects. Create network documentation LLD and AS-BUILD, SOPs for the deployments. Performing analysis of network needs and contributes to design (Low Level Design), integration, and installation of Network hardware and software. Routing and Switching: FHRP, Spanning-tree, Stacking, VSS, VPC. BGP, OSPF, EIGRP,Static Routing, PBR, VRF, MPLS, DMVPN, GRE Tunnels, Route Redistribution, Summarization, Route filtering, PAT ,NAT, Netflow. Should be having excellent knowledge on L3 routing, VRF & Switching for troubleshooting, implementation and optimizing network deployment. Datacentre : Nexus(VDC, VPCs, FEXs, VxLan). ACI ( Spine and Leaf , APICs, Tenants, VRFs, BDs, EPGs, L2 Outs, L3 Outs, L4-7 services) SDWAN : Configuration and deployment of SD-WAN controllers Good understanding of SD-Wan components like , vSmart Controller,vManage NMS,vBond Orchestrator,vEdge Routers Implementation of controllers data policies & operations job in field Implementation of DIA , Dynamic tunnels. Qos deployment Able to handle SD-wan operations. Cisco Catalyst Switches, Nexus Switches, ISR, ASR Routers. Cisco SD-WAN(Viptela), Silverpeak(Aruba), Meraki. Requirements: 8-12 year’s work experience. Ready to work in Field role Location: Delhi/NCR BE/B.Tech degree, MCA or equivalent preferred Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

This position is for the L1 TAC (Technical Assistance Centre) of Juniper s M/T/Mx/PTX/ACX series products support. Key Responsibilities: - Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience. - Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business. - Take ownership for problem resolution, problem reproduction and escalation. - Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement. - Be a fast learner and keep pace with newer technologies Mandatory Skills: - Support for Juniper s M/T/Mx/PTX/ACX series products. - Excellent verbal and written communication, presentation, and customer handling skills. - Ability to logically troubleshoot complex and high impact problems. - Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers - In-depth knowledge of the following: IP Packet flow, OSI layers Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS , RIP) Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP) - Understanding / Exposure / Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN MPLS Traffic Engineering, LDP, RSVP Multicast technologies NG-MVPN, PIM Perl/Unix/Expect scripting Requirements : Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks. Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks. Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have). Preferred Certifications : - CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known, To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people It requires a consistent and committed practice, something we call the Juniper Way, Requirements: Software Engineer 2 Should have strong automation knowledge with proficiency in Python, Should demonstrate strong proficiency in following technologies: Routing OSPF, ISIS, BGP, MULTICASTING, OISM, SEGMENT ROUTING MPLS/VPN EVPN, L2CKT, L2VPN, L3VPN Should have excellent skills in automation framework like ROBOT, creating new automation libraries and complex automation algorithms Knowledge of networking test equipment like Spirent and Ixia, including automation, Strong analytical skills to debug and isolate problems, Self-starter with excellent interpersonal, communication, problem solving skills, Aptitude to learn new technology quickly and adapt to new feature testing/new assignments faster, Very Strong Team player Staff Engineer Entry level position as Individual contributor role in the Product Delivery test group, writing Customer specific test plan in for core routing products (OSPF, BGP, Multicasting, EVPN, Segment routing) for major service providers across globe as per the given customer requirements Execution of the test plan and automating the scenarios which are not covered in existing automation, Helping submit the new automation to the regression team Ensuring no automation issues found in the code submission and helping to fix any script PRs, Minimum Qualifications: Bachelor of Engineering in Electronics / Compute, or higher degree is desired, 1-2 yearsof relevant experience, JNCIx or equivalent certification can be added advantage, About Juniper Networks Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era We do this with products, solutions and services that transform the way people connect, work and live We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world Additional information can be found at Juniper Networks (juniperDot net) or connect with Juniper on Twitter, LinkedIn and Facebook, WHERE WILL YOU DO YOUR BEST WORK Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking where colleague innovation is not only valued, but expected We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work At Juniper we believe this is more than a job it's an opportunity to help change the world, At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together If you think you have what it takes, but do not necessarily check every single box, please consider applying Wed love to speak with you, Additional Information for United States jobs: ELIGIBILITY TO WORK AND E-VERIFY In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire, Juniper Networks participates in the E-Verify program E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers, Information for applicants about E-Verify / E-Verify Informaci?n en espa?ol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify Immigrant and Employee Rights Section (IER) The Right to Work / El Derecho a Trabajar E-Verifyis a registered trademark of the U S Department of Homeland Security, Juniper is an Equal Opportunity workplace We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic All employment decisions are made on the basis of individual qualifications, merit, and business need,

Job summary NOC Engineers Responsibilities Shifts are morning IST & afternoon IST (5 AM to 10 PM) with on-call roster. Work is required from Walmart office in Marathahalli Bangalore. Other locations are not allowed. 5-7 years of overall experience is required in Network area Handle day-to-day operations and respond to network-related tickets promptly and effectively Ensure stable and reliable network services DNS experience Day-to-day network performance monitoring Network troubleshooting and fault analysis hardware troubleshooting and repair Trouble ticket generation and response carrier interface and escalations (Internal and External) Installation of network hardware and software Participate in a 24x7 call-out ROTA Completion of ServiceNow tickets within the SLA. Perform network configuration changes in accordance with change management process Perform root cause analysis for service interruption recovery creating preventative measures to deploy in the enterprise Respond to alerts by following documented procedures for verifying determining the case and resolving or escalating as necessary Create and maintain network documentation as it relates to network configuration network diagrams and processes Review incident reports provided by vendors as well as draft internal incident summary reports to senior management when called for Work closely with Engineering team for implementation of solutions Work closely with regional and global teams to provide ongoing support for the global network infrastructure Ensure adherence to SOPs for day-to-day operations set by the Network Architect/Engineering team Strong understanding of the following technologies: IP Protocols (ICMP UDP TCP) IP filtering and firewalling Routing Protocols (BGP OSPF ISIS) Quality of Service MPLS STP RSTP .1q VLANs VPC HSRP VRRP STP VLAN etc) Wireless (Cisco and Juniper) and DDI (DNS DHCP and IPAM) Experience of working on network equipment in large NOC/L2 team or large scale global environment with 24X7 global support model Certifications Required Network certifications are plus

About the roe The coud network architect wi be responsibe for de signing , impementing and maintaining our coud-based network soutions . This roe invoves working cosey with cross functiona teams to understand business needs and aigning the coud architecture to optimize performance, security and scaabiity. What you do Design and architect secure coud network soutions in AWS, Azure and Private coud environments. Deveop and enforce coud network best practices, guideines and standards Partner with other architects to define the technica strategy across the network and drive the execution with teams. Le ad the use of automation to manage and maintain the network infrastructure in pubic and private coud environments . Monitoring network performance and impement enhancements to optimize for speed and reiabiity. Ensure network security in aignment with industry standard best practice through appropriate business measures, incuding firewas, in trusion protections systems and encryption etc. Reguary assess and remediate vunerabiities and threats to the coud network infrastructure using automation Coaborate with appication, infrastructure and security teams to pan and depoy coud-based network strategies Provide technica support for network reated issues and guidance to junior staff in network troubeshooting and optimizations. Create network documentation for network design, configuration and standard operating procedures. Pr esent to technica and non-technica stakehoders on t echnica strategy and report on network performance . What you bring 1 2 + years of experience in network architecture and design with a strong focus on coud environments. Expert/ In-depth knowedge of coud patforms such as AWS and Azure Experience with n etworking protoco s and technoogies in network security practices and toos. Mastery with infrastructure as code ( IaC ) toos such as Terraform and CoudFormation Proficiency in scripting and automation Ab iity to work fexibe hours as required by business priorities; Avaiabe on a 24x7x365 basis when needed for production impacting incidents or key customer events . Preferred Quaifications Reevant certifications ( e.g AWS Certified Soutions Architect, Microsoft Certified Azure Soutions Architect Expert) Cisco Certified Internetwork Expert ( CCIE) - Cisco Certified Network Professiona (CCNP) Stay up to date on everything Backbaud, foow us on Linkedin, X, Instagram, Facebook and YouTube Backbaud is proud to be an equa opportunity empoyer and is committed to maintaining an incusive work environment. A quaified appicants wi receive consideration for empoyment without regard to race, coor, reigion, gender, gender identity or expression, sexua orientation, nationa origin, physica or menta disabiity, age, or veteran status or any other basis protected by federa, state, or oca aw.

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We re a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Solution test automation engineers will be responsible for automation suite for platform-independent current and next-generation packet software encompassing the broad spectrum of CIENAs networking products. You will get an opportunity to innovate and influence new technologies that shape the future of Next Generation networks. Automate solution test plans to verify product capabilities Execution of automated regression suites and reporting test results with artifacts using Quality Center (QC) Work closely with engineers across teams to ensure quality for the features Build in-depth knowledge of product architecture and develop ability to root-cause issues Coordinate activities with North America test and development teams on a need basis FS and test plan / scripts review Detailed knowledge of Carrier Ethernet products and at ease to ramp up quickly on new technologies and concepts SME on two or more of the following domains: Carrier Ethernet, MPLS, G.8032, OAM (BFD, CFM, EOAM, AIS), BGP, ISIS, OSPF The Must Haves: Position requires proficient troubleshooting and problem-solving skills Team oriented; strong inter-personal skills and ability to understand customers needs, expectations and perspective Demonstrated ability to multitask on multiple projects Demonstrated communications skills, both verbal and written, to effectively communicate/collaborate with remote QA and Development teams Strong commitment to product excellence and quality Quickly comes up to speed in understanding of advanced concepts/methodology and contributes to improving and extending the impact and effectiveness of those concepts or new approaches to the current project Conducts knowledge sharing sessions (Critical): Moderate to complex topics, including smaller protocol or RFC related information, specific functional area presentations or methods of procedures. Topics not product related that may help enhance process or efficiency, such introduction to new tools for testers Required Experience BE / B.Tech. (EE/CS) Degree About 10 years of relevant experience in telecommunications, test and automation Hands-on Experience on at least 2 of the following Networking Protocols: Carrier Ethernet, MPLS, G.8032, OAM (BFD, CFM, EOAM, AIS), BGP, ISIS, OSPF Good experience in Python is must Assets Experience with Ixia traffic generators Experience on IxNetwork is desirable Understanding of AI and ML is desirable At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are seeking an experienced Network Engineer with a deep understanding of Software-Defined Access (SDA) technology to join our Siemens Healthineers IT infrastructure team. The ideal candidate will have extensive hands-on experience in implementing, administering, maintaining and solution designing complex enterprise network deployments with a focus on modern SDN technologies. Tasks and responsibilities: Lead the development and deployment of robust, scalable, and secure network solutions based on Cisco SDA and other SDN-based infrastructure. Collaborate with internal teams to operate, adjust, and optimize policy-based automation and segmentation across the network. Provide strategic guidance on network transformation projects, including adoption of SDA, automation, and security architectures. Analyze network traffic, performance metrics, and make proactive adjustments to improve system stability and reliability. Ensure network implementations and configurations comply with design and industry best practices, security policies, and regulatory requirements. Serve as escalation points for operational teams, with strong troubleshooting skills drive resolution of incidents. Provide network SME operational break/fix support for Priority 1/Major service outages. Provide regular status reports, project updates, and network health reports to management. Mentor and develop junior network engineers and administrators. Stay up-to-date with the latest networking trends and technologies, particularly those around SD-WAN, SDA, SDN, and automation. Qualifications and experience: Minimum of 5+ years in network engineering and solution designing, with a focus on enterprise-level networking solutions. Strong hands-on experience with Cisco SDA technology, including Cisco DNA Center, Cisco Identity Services Engine (ISE), Cisco Catalyst switches, and Cisco Wireless LAN controllers. Deep knowledge of Software-Defined Networking (SDN), network automation, and network security. Proficient in network protocols, including BGP, OSPF, LISP, MPLS, VXLAN, and EVPN. Experience with network segmentation, micro-segmentation, and policy-driven networks. Experience with Cisco SDA, Cisco Meraki , VMware NSX , or other SD-WAN and SDN technologies. Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE) with a focus on enterprise networks or network design (preferably with a focus on SDA). Cisco DNA Center, SD-WAN, or SD-Access certification is a plus. Familiarity with cloud-based networking (e.g., AWS, Azure) and hybrid networking solutions and automation tools like Ansible , Python , or SaltStack for network management and orchestration. Knowledge of cloud-native networking and integration with hybrid cloud environments. Profile and skills: Your ability to lead discussions on relevant business topics in English and German language is the basis for efficient and eye-level communication with colleagues and partners worldwide You have excellent problem-solving, troubleshooting, and analytical skills. You have strong communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical stakeholders on management level. Ability to work collaboratively in cross-functional teams and manage multiple projects simultaneously. You are able to identify risks, document them and communicate along developed mitigation measures. Who we are : We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers specific businesses, please visit our company page here . As an equal opportunity employer, we welcome applications from individuals with disabilities. Data Privacy : We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies : Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.

The AI2NE Org strives to be global leaders in the RDMA cluster networking domain and enable seamless, accelerated High-Performance Compute (HPC), Artificial Intelligence and Machine Learning advancements. We envision a future where artificial intelligence and machine learning revolutionize industries, reshape societies, and unlock limitless possibilities. Our vision is to be a pioneering force, driving the development and design of state-of-the-art RDMA clusters tailored specifically for AI, ML, HPC workloads. We strive to be the go-to experts in RDMA cluster architecture, leveraging our deep understanding of the unique demands of AI/ML and HPC applications. By staying at the forefront of technological advancements, we aim to redefine the boundaries of what is possible, pushing the envelope of computational capabilities and unlocking unprecedented performance. Supports the design, deployment, and operations of a large-scale global Oracle Cloud Infrastructure (OCI). Primarily focused on the development and support of network fabric and systems through a combination of a deep level understanding of networking at the protocol level coupled with programming skills. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure, CLos Network, and the Internet. Collaborate with program/project managers to develop milestones and deliverables. Will primarily use existing procedures and tools to develop and safely execute network change. However, may have to develop new procedures from time to time. Develop solutions to enable front line support teams to act on network failure conditions. Mentor junior engineers. Participates in network solution and architecture design process and contribute to the roadmaps development. Participate in operational rotations as either primary or secondary. Provide break-fix support for events. Serve as the escalation point for event remediation. Lead post-event root cause analysis. Frequently develops scripts to automate routine tasks for team and business units. Coordinate with networking automation services for the development and integration of support tooling. Coordinate with network monitoring to gather telemetry and create alerts rules using them. Build dashboards to represent data at various network layers and device roles that help identify network issues, anomalies. Serves as SME on software development projects for network automation and network monitoring. Collaborate with network vendor technical account team and internal Quality Assurance team to drive bug resolution and assist in the qualification of new firmware and/or operating systems. Qualifications: Bachelor s degree in CS or related engineering field with 5+ years of Network Engineering experience or master s with 3+ years of Network Engineering experience. Experience working in a large ISP or cloud provider environment. Experience in RDMA Networking is a plus. Experience working in a network operations role. Folks with strong knowledge of protocols such as MPLS, BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, and DHCP. Also, VxLAN and EVPN will be an added advantage. Extensive experience with scripting or automation and data center design - Python preferred but must demonstrate expertise in scripting or compiled language. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience with network monitoring and telemetry solutions. Experience with network modeling and programming - YANG, OpenConfig, NETCONF. Ability to use professional concepts and company objectives to resolve complex issues in creative and effective ways. Capable of working under limited supervision. Excellent organizational, verbal, and written communication skills. Excellent judgment in influencing product roadmap direction, features, and priorities. Participate in an on-call rotation.

About the Role: SHI is seeking a seasoned SME to join our internal IT team. This role is pivotal in shaping the company s global network infrastructure, driving innovation, and implementing secure, scalable solutions across a multi-site environment. Key Responsibilities: Design, implement, and support enterprise-level network and security solutions. Lead data center and multi-site network buildouts, migrations, and DR planning. Oversee network performance, optimization, and security enforcement. Integrate cloud networks (Azure/AWS) with enterprise environments. Leverage automation (Python, Ansible, GitLab) to streamline operations. Provide Tier 3 escalation support and technical documentation. Required Skills & Qualifications: 4+ years of hands-on experience with Palo Alto (Prisma Cloud, NGFW, Cortex XDR, Panorama, GlobalProtect) 5+ years of experience in enterprise networking (BGP, OSPF, LAN/WAN, VPNs, Firewalls) Strong command over Cisco IOS, NXOS, MPLS, VXLAN Exposure to cloud networking (Azure or AWS) Experience with 802.1x, SAML/SSO , QoS, and wireless technologies Familiarity with automation tools (Ansible, Python, GitLab) Certifications like CCNP, PCNSE, NSE4-6, AZ-700 are a big plus

About the Role: SHI is seeking a seasoned SME to join our internal IT team. This role is pivotal in shaping the company s global network infrastructure, driving innovation, and implementing secure, scalable solutions across a multi-site environment. Key Responsibilities: Design, implement, and support enterprise-level network and security solutions. Lead data center and multi-site network buildouts, migrations, and DR planning. Oversee network performance, optimization, and security enforcement. Integrate cloud networks (Azure/AWS) with enterprise environments. Leverage automation (Python, Ansible, GitLab) to streamline operations. Provide Tier 3 escalation support and technical documentation. Required Skills & Qualifications: 4+ years of hands-on experience with Palo Alto (Prisma Cloud, NGFW, Cortex XDR, Panorama, GlobalProtect) 5+ years of experience in enterprise networking (BGP, OSPF, LAN/WAN, VPNs, Firewalls) Strong command over Cisco IOS, NXOS, MPLS, VXLAN Exposure to cloud networking (Azure or AWS) Experience with 802.1x, SAML/SSO , QoS, and wireless technologies Familiarity with automation tools (Ansible, Python, GitLab) Certifications like CCNP, PCNSE, NSE4-6, AZ-700 are a big plus

Network Engineer L2/L3 India (Pune and Hyd) (24x7 support Shift) with Work from office.Primary Skills: Networking concepts with NAC deployment experience, CCNA, CCNP.Experience: 7 to 10 years of total work experience.Required Skills:Strong experience on Routing and Switching, BGP & Cisco ASR, Juniper RoutersStrong troubleshooting techniques on Networking technologyManaged large enterprise WAN, LAN and WLAN networks.Hands on experience with NAC deployment.Expertise in multi vendor L2/L3 switches.In depth knowledge of LAN/WAN support for data networks at Access, Aggregation, and Core network including redundancy protocols such as HSRP, VRRP etc.In depth knowledge of WLAN technologies Wireless controller & access points.Thorough understanding of modern service provider TCP/IP data networks including MPLS, OSPF, BGP4, STP, RSTP, VTP, VLAN.Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN.Good knowledge and hands on experience with routing

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Group Description Team is responsible of driving technology leadership in Juniper’s switching products (MX, PTX and ACX), deployed in some of the world’s largest enterprises and data centers. JDI is driving Juniper’s growth in revenue and market share in switching, routing space, by delivering market leading products with continuous innovation and relentless execution. About the Position: The Software Engineer in Test is a highly technical role in Networking Products validation and automation of test cases. The Candidate should be well versed with networking fundamentals, cos, firewall, L2/L3 protocols ,virtualization technologies and test frameworks & test automation. Key Responsibilities include but are not limited to: platforms features qualification Design quality test plan based on Requirements Building topology required for testing Good analytical skills Execute test cases and create automation scripts. Provide weekly reports on progress Desired Technology Knowledge on: Switches and IP Networking Fundamentals. Internet Protocols: TCP/UDP/IPv4/IPv6 Expertise in one of the below technical areas Layer 2: Data center & Switching technologies STP,RSTP,MSTP Access control, DHCP,Dot1X,POE FCOE Virtual chassis, clustering Layer 3: Routing and routed protocols MPLS, LDP, RSVP,L3VPN,L2VPN OSPF,ISIS,BGP Platform specific features : COS ,Firewall,ACL Schedulers ,Rate limiters Virtualization technologies Multi chassis, clustering Automation is mandatory for all technical areas Perl, python Experience/Qualification: BE/BTEC/ME/MTEC from reputed university/college 1-2+ year of experience in networking products qualification Certifications in networking like JNCIA/JNCIS/JNCIP or equivalent will be an added advantage Google Gtest, Python unit class based test and Machine learning experience will be added advantage About Juniper Networks Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook. WHERE WILL YOU DO YOUR BEST WORK? Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world. At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you. Additional Information for United States jobs: ELIGIBILITY TO WORK AND E-VERIFY In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers. Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar E-Verify® is a registered trademark of the U.S. Department of Homeland Security. Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

Introduction: A Career at HARMAN Digital Transformation Solutions (DTS) We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About The Role The person will be responsible for the end-to-end technical support for Network security. What You Will Do Expert-level technical support for network security products. Handling customer technical escalations. Troubleshooting, diagnosing, and resolving technical customer issues. Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers. Authoring technical knowledge base articles for other technical support personnel and/or customers and partners. What You Need To Be Successful Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required. Networking skills should include: TCP/IP fundamentals IP subnetting and supernetting and hierarchical routing principles Routing protocol operation (BGP) Routing policies at BGP peering points VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.) Hands-on configuration and operational knowledge of Cisco and Juniper routers Hands-on Understanding and knowledge of Netflow, SNMP Security skills – DDOS, IPS, IDS, Threat detection and mitigation Operating systems - Basic to Intermediate knowledge of Linux Database: Basic to Intermediate knowledge of database - postgres, sqlite Good to have: Scripting - shell and/or high level languages (Python, Perl, Php) Bonus Points if You Have Bachelor’s degree required. Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively. Outstanding customer service and advanced written and verbal communications skills. What Makes You Eligible Work Mode: Hybrid Work location: Bangalore. What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement “Be Brilliant” employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you’re ready to innovate and do work that makes a lasting impact, join our talent community today! HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

Requirements Description and Requirements Must have 5+ years of experience. Support of LAN, WAN, switching/routing, Data Center infrastructure including Cisco ACI, Next-Gen firewalls. Good knowledge of Routing & Switching, Switching Layer 3 HSRP, VRRP, VLAN configuration, VTP and STP Experience with FTD/FMC, ISE, Wireless APs, and DUO (MFA) is nice-to-have. Understanding and troubleshooting of the VPN environment, related issues. Good knowledge Routing OSPF, EIGRP, BGP, MPLS, policy-based routing Knowledge and experience of Cisco Nexus switches, VPC and VDC Design and deploy CISCO ISE solutions to secure network access and enforce policies. Integrate CISCO ISE with existing switching and routing infrastructure. Understanding of Cisco ASA, FTD firewalls. Responsible for writing and reviewing change requests as a part of the change management process. Monitor and provide recommendations in improving overall network performance. Prepare documentations including network diagrams, staff contacts, vendor contacts, utilization of monitoring/resource/inventory management tools. Assisting with the resolution on issues and actively participating in problem management activities. As a member of the network operations team participate in an On-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure. Additional Job Description Education Qualifications: CCNA certification or knowledge Project Requisites: Good Experience in AWS, Migration. Manage day to day operations during the shift as per the defined operating procedures. Support the team to work on the tasks by respecting the defined priority. Ensure SLAs are met and maintain DSR of the various tasks. Candidate should be able to work in permanent Night Shifts (6pm IST-3am IST from March to Nov & 7pm IST - 4am IST from Nov to March) Candidates should be okay with Mandatory “On-Call” support during off-shift hours and during holidays/week-offs for Sev1/Sev2 issues on a rotational basis. Good Communications Skills Required Skills in AWS Networking: Site-to-Site VPN Direct Connect VPC (Virtual Private Cloud) VPC Peering Security Groups AWS Load Balancer Good knowledge on AWS routing. EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known, To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people It requires a consistent and committed practice, something we call the Juniper Way, Role: Lead Resident EngineerService Provider Customer Experience: 10+ years Location: Bangalore Resident Engineer position is part of Juniper Global Delivery Services team for one of the major Cloud service providers This position is a highly technical role, providing post-sales support of Junipers Network Products The Resident Engineer will be required to develop and maintain expertise on the products deployed or to be deployed within the Customers network This role requires close integration of efforts between Services, Development Engineering, Product Management and Sales, This is a full-time position that requires some schedule flexibility to effectively interface with global colleagues, Job Responsibilities: Hold design and information-gathering workshops with the Customer to understand the Customers existing network design, Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors Exercises good judgment in selecting methods and techniques for obtaining solutions, Assist to customer/partner for troubleshooting the networks design and architecture issues, analysing network and device configurations, Works internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment, Works closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network Acts as a customer technical liaison for Juniper Networks support and development teams, Testing product features and functionality to provide solution post implementation to meet design requirement, Providing deployment guidance to ensure that implementations are consistent with design specifications, Applying extensive industry experience to improve network performance and proactively analyse potential enhancements Evaluating technical specifications for interoperability, Assists customer/Partner in the development and testing of new features and solutions, Networks with senior internal and external personnel in own area of expertise to expand knowledge base, Hold discussions on customer requirements and assist them on network problems, design needs and the workarounds/solutions that are being tried, Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds/solutions that are being tried, Document network design requirement and update design document time to time, Validation of MOPs and assisting partner and customer during migration/implementation, Adhere to Juniper process and provide best practices to help customer optimize/design network with worldwide trend/solutions, Proactive alerts on security threats, compliances, bulletins & procedures, Job Requirements: Bachelor degree in engineering with 12+ of experience with relevant network troubleshooting experience Proven experience in designing and managing large service Provider networks, Strong influencing skills, design, consultation, and presentation experience directly related to operational experience, Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab, Strong Junos skills and understanding of product architectures, Strong Service Provider background, large Enterprise/ISP network design & solution provider skills The ability to work independently and to function in a team environment, Strong customer interface and presentation skills, Effective communication and teamwork skills as the role works with many organizations within Juniper as well as with the customer, Effective written communications as the status of Design projects and network problems must be regularly communicated, Demonstrated ability to manage multiple projects and work calmly under pressure, Excellent knowledge of TCP/IP fundamentals Strong on Routing protocols & MPLS knowledge e-g ISIS, OSPF, BGP, RSVP, LDP, IPv6 & Routing Policies, 6VPE/PE Understanding on VPN technologies (e-g L2VPN, L3VPN, VPLS) Layer 2 protocols and technologies such as POS and Ethernet Strong knowledge on Class of service, HQOS Preferred Certifications JNCIE or CCIE Hands-on knowledge on Juniper Hardware: MX, QFX, PTX, SRX series is a strong plus, Strong communication, presentation and interpersonal skills, Other expectations and capabilities: Analyse Information Gathers and analyses the most critical information needed to understand problems Analyses problems and issues from different points of view, breaks down problems into manageable components and determines root causes, Demonstrate Professional Judgment Applies accurate logic and common sense in coming to conclusions, recognizes the implications and risks of actions and decisions Makes timely decisions on problems/issues requiring immediate attention and chooses courses of action that are uniform with policies, procedures, and rules, Understand Quantitative Data Demonstrates an understanding of the use and interpretation of key quantitative/financial measures Uses quantitative information to draw accurate conclusions and guide actions, Address Customer Needs Asks questions and seek feedback from customers to accurately identify customer requirements, expectations and needs Addresses customer needs by involving the right people (resources) at the right time and periodical follow ups, Achieve Expected Results Shows strong commitment to achieving meaningful results Takes timely action to address important issues, Support Performance Improvement Ensures that outputs, products and services are of high quality Identifying and suggesting processes and practice improvement ideas through appropriate metrics and data, Build Relationships Builds good rapport with people throughout the organization Relates to others in an accepting, positive and respectful manner, regardless of their organizational level, personality, or background, Demonstrate Integrity Sincere and acts in accordance with stated policies and practices and completes related training, Adapt and Learn Demonstrates adaptability to changing needs, priorities or opportunities, recovers quickly from setbacks and willing to incorporate feedback, About Juniper Networks Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era We do this with products, solutions and services that transform the way people connect, work and live We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world Additional information can be found at Juniper Networks (juniperDot net) or connect with Juniper on Twitter, LinkedIn and Facebook, WHERE WILL YOU DO YOUR BEST WORK Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking where colleague innovation is not only valued, but expected We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work At Juniper we believe this is more than a job it's an opportunity to help change the world, At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together If you think you have what it takes, but do not necessarily check every single box, please consider applying Wed love to speak with you, Additional Information for United States jobs: ELIGIBILITY TO WORK AND E-VERIFY In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire, Juniper Networks participates in the E-Verify program E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers, Information for applicants about E-Verify / E-Verify Informaci?n en espa?ol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify Immigrant and Employee Rights Section (IER) The Right to Work / El Derecho a Trabajar E-Verifyis a registered trademark of the U S Department of Homeland Security, Juniper is an Equal Opportunity workplace We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic All employment decisions are made on the basis of individual qualifications, merit, and business need, Show more Show less

Summary As a Manager II of Unified Communications, you will play a critical role in managing and optimizing communication services within the organization Your responsibilities will include overseeing the technical aspects of unified communications systems, ensuring seamless connectivity, and collaborating with various IT teams and business stakeholders, Primary Responsibilities Technical Oversight: Manage and maintain our telephony system including number database, Voicemail database, and feature operations of the organizations contact center solution (Genysys) Handle technologies such as email, Active Directory, SharePoint, Office 365 and Twilio Gather technical requirements and translate them into hardware and software capabilities, proficiency in integrating advanced technologies, which is crucial for Unified Communications, Communicate technical architecture direction and coordinate proof-of-concept analyses and take them to production Infrastructure Leadership Lead the implementation, tuning, and maintenance of unified communications infrastructure, Diagnose issues, research solutions, and coordinate resolutions, Decision-making skills and leadership qualities, which are essential for managing Unified Communications Design and configure M365 policies and governance structures, Provide deep insights into product performance, technological trends, competition, and market developments across unified communications, Maintain and evaluate monthly software expenditures and document status of costs to budget Required Knowledge/Skills Minimum eight to ten years of experience architecting, designing, and implementing advanced Unified Communication and Collaboration solutions, Minimum four to five Years of experience as in a manager / Leadership role, Demonstrated understanding of business transformation and the ability to apply unique technical solutions to business challenges, Technical DESIRED SKILLS Proficiency in SIP, DNS, MPLS, H 323, and existing network and applications, Proficiency in using collaboration and communication tools such as Microsoft Teams, SharePoint, and other relevant platforms Familiarity with Active Directory and Emergency Responder Expressway, Hands on experience with Twilio (voice, text message) Hands on experience with Genesys (be able to help trouble shoot issues, lead development of call flows, etc) Text message experience including A2P 10DLC, toll-free and short code texting setup within Twilio and basic best practices and regulations within the United States Knowledge of Microsoft Exchange, SharePoint, MSTeams and Zoom is a plus Manager Team builder and mentor, lead a team to drive performance goals and drive innovation Work cross functionally with various team members around the world to provide best in class service Strong problem-solving skills and the ability to work collaboratively, Availability to be on-call when escalations arise to oversee team during any on-call scenario Strong communication skills both spoken and written Be able to present to a large group of people confidently Lead weekly project and task meetings, holding engineering and support teams accountable for SLAs and performance metrics Work alongside global team management to design roadmaps, build standards and processes Education And Certifications A relevant degree, such as a Bachelors or Associate Degree in Computer Science, Technical, Engineering, Education, Information Technology, Technology, Communications, Information Systems, Telecommunications, or Business, Certifications such as CCNA, CCNP, ITIL, PKI, MCSE, CISSP, CRISC, CGEIT, TOGAF, or CCVP are advantageous,