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1.0 - 3.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Job Description Seeking a motivated and technically skilled First Level Help Desk Technician to provide front-line support for end-users across the organization. The candidate will be responsible for diagnosing and resolving issues related to Windows operating systems, laptops, basic networking, and software installation. The role also includes handling support tickets, remote troubleshooting, and escalating issues as needed. Responsibilities Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system. Troubleshoot and resolve hardware and software issues on Windows laptops and desktops. Support software installations, upgrades, and basic configuration using remote desktop tools. Perform basic network troubleshooting, including issues with connectivity, VPN, DNS, and Wi-Fi. Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to assist users with technical issues. Log, categorize, prioritize, and assign tickets within the IT ticketing system. Escalate unresolved problems to higher-level support as per escalation matrix. Document all support interactions, resolutions, and troubleshooting steps accurately. Support user onboarding/offboarding, including laptop setup, user account provisioning, and basic access rights. Adhere to internal SLAs and follow IT service management best practices. Participate in rotational shifts , including coverage for weekends and holidays if required. Essential Skills Job Windows OS and hardware/software troubleshooting Networking fundamentals (IP, DNS, DHCP, VPN) Remote support tools and ticketing systems Software installation and system configuration Documentation and ticket updates Prioritizing multiple technical issues under pressure Personal Ability to clearly explain technical issues to non-technical users. Analytical thinker who can troubleshoot under time pressure and find effective solutions. Able to handle multiple tasks, prioritize tickets, and meet SLAs Flexible and able to adjust to new technologies, processes, or shift schedules. Takes ownership of tasks, follows through, and ensures timely resolution of issues. Preferred Skills Job Troubleshooting Outlook, OneDrive, Teams, SharePoint, etc Basic troubleshooting for iOS and Android in a corporate environment. Familiarity with tools like Windows Defender Handling common issues related to printers User account creation, password resets, and group membership changes. Personal Clear verbal and written skills to explain issues and solutions Accurately logs tickets, documents solutions, and avoids mistakes. Adjusts easily to new technologies, changes in processes, or shift schedules Eager to learn and grow with evolving IT tools and environments. Maintains a positive and composed attitude even in high-pressure situations.

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4.0 - 9.0 years

5 - 15 Lacs

Hyderabad

Hybrid

Key Skills that will give you an advantage are: 2 to 4 years of relevant experience in the Microsoft Power Platform (Power Automate, Power Apps, Power Virtual Agents) solution and implementation space is a must-have. Experience developing and data-modeling with the Microsoft Dataverse Experience developing Power Apps Canvas, Model-driven and Portals Experience developing custom connectors within the Power Platform A clear understanding and use of Power FX and development methods Design, build and maintain digital process automation (DPA) using Microsoft Power Automate Cloud Flow Design, build and maintain desktop automation (RPA) using Microsoft Power Automate Desktop Flow Design, build and maintain business process automation (BPA) using Microsoft Power Automate Business Process Flow Development of Azure logic apps and functions will be beneficial Power BI and Power Virtual Agent development gives you an edge Proficiency in creating PowerShell scripts Programming/Scripting Languages: JavaScript, HTML, and CSS. Interact with clients, subject matter experts or business analysts to understand requirements, establish priorities and project scope, and manage expectations and project delivery. Prepare necessary documents including technical documentation, Integration Test Plans, Release and Deployment documentation. Understanding the software development lifecycle, and the ability to accurately communicate task status. We are looking for candidates with knowledge in: Development: C#, Microsoft .NET Development, CSS, JavaScript, WCF/REST, SQL Server Technologies: Power Apps, Power BI, Power Automate, Power Virtual Agents, SharePoint, Microsoft Teams, Exchange, Intune, Azure Front Door, PowerShell Schedule: Monday to Friday Experience: Microsoft Power Platform: 2 year (Required) Software development: 3 years (Required) Work Location: Hybrid

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3.0 - 5.0 years

3 - 6 Lacs

Gurugram, Delhi / NCR

Work from Office

Key Responsibilities - Coordinate with PMC and site stakeholders for AV cable pathways, electrical/data port planning. Interpret and execute work based on project drawings including aerial, elevation, and ceiling reflected plans. Configure and install AV systems including audio systems, video switching, and video conferencing. Manage end-to-end project execution, including design, installation, commissioning, and handover. Supervise on-site installations with adherence to safety and technical standards. Handle client coordination, vendor negotiation, and project cost optimization. Conduct AV setup, testing, troubleshooting, and user training. Provide maintenance and technical support post-deployment. Technical & Brand Expertise - Hands-on with brands: Kramer, Crestron, Extron, LG, Samsung, Panasonic, HP Poly, Cisco, Logitech, Sony, Neat, DTEN, Google Meet, Microsoft Teams, Zoom. Understanding of AV infrastructure for corporate, education, and public spaces. Required Competencies - Strong coordination and communication skills (English & Hindi). Ability to lead teams on-site and manage client-facing roles. Project planning and reporting capabilities. Proficiency in AV system integration and quality assurance

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

The role you are applying for involves network operations and maintenance, where you will be responsible for ensuring the delivery of quality outcomes with appropriate guidance and advice. Your primary purpose will be to provide support for Microsoft Teams Direct Routing and Meeting rooms for customers. In this role, you will be accountable for various key responsibilities, including managing Teams Direct Routing infrastructure, overseeing Endpoints such as SBC, gateway, and Meeting room endpoints, working on reported tickets within specified SLAs, addressing customer-reported issues, and monitoring the service to identify and resolve any issues that may arise. To excel in this position, you should possess problem-solving skills, have prior experience in providing technical support in fast-paced, high availability, 24x7 environments, knowledge of network and operating systems, good communication skills, be a team player, and have a quick learning ability. Ideally, you should have knowledge and experience in SIP and telephony devices, a good understanding of Microsoft Teams and VOIP devices, as well as experience in managing SBCs/Gateways, Teams Direct Routing, and Microsoft Teams Room Systems.,

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3.0 - 7.0 years

0 Lacs

noida, uttar pradesh

On-site

As part of the Global Talent Integration team at Study Group, you will be responsible for overseeing the onboarding process of new employees on a global scale. Your role is crucial in upholding Study Group's high standards in Safer Recruitment by delivering an employee-focused onboarding experience that reflects the organization's values and culture from the very beginning. Your responsibilities will include coordinating all pre-employment checks for new staff in compliance with statutory requirements, ensuring right-to-work checks are conducted according to regulations, and maintaining the Head Office Single Central Record (SCR). You will also be tasked with reviewing onboarding data for discrepancies, responding to SCR queries, and addressing any gaps as necessary. In terms of stakeholder management, you will need to escalate issues and anticipated delays in onboarding to relevant stakeholders, liaise with line managers and hiring managers to finalize start dates, and collaborate with the Talent Acquisition team for a smooth transition of candidates. Additionally, you will be involved in risk management by identifying cases for escalation and advising on risk assessments. Your role will also involve preparing employment contracts, supporting the development of onboarding training, identifying areas for process improvement, and ensuring compliance with local laws and company policies. You will be expected to maintain accurate records, update onboarding trackers, and generate reports for business use. To excel in this role, you must have previous experience in people onboarding, proficiency in tools like Microsoft Teams, Outlook, Excel, and Adobe, as well as excellent communication and interpersonal skills. A basic understanding of UK employment regulations, GDPR, and data privacy practices related to HR is essential. You should also be adept at managing multiple tasks under pressure, collaborating with various stakeholders, and following standard operating procedures diligently. At Study Group, we are committed to creating a diverse and inclusive workplace where individuals are selected based on skills and experience alone. Your privacy and confidentiality will be respected and maintained in accordance with our Privacy Policy. Join us in our mission to empower students worldwide and help them achieve their full potential through quality education and innovative learning experiences.,

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5.0 - 9.0 years

0 Lacs

vadodara, gujarat

On-site

As a P&O Specialist at Siemens Energy, your new area of responsibility will be challenging and future-oriented. You will be responsible for providing basic P&O services and operational support to the organization by explaining guidelines and policies. Your role will involve supporting the P&O BP and IR topics for the Vadodara Factory and other central functions of Siemens Energy on all business partnering matters. In this role, you will be required to create evaluations and analyses and derive associated measures. Active participation in the implementation of local and group-wide P&O initiatives will be a key aspect of your responsibilities. You will also provide support and advice to employees and executives on all labor law and personnel-related issues. Additionally, you will support employee relations activities by investigating and resolving issues related to working conditions and people-related matters such as manager/employee and colleague relationships. You will also assist Line Managers in addressing specific people topics by advising on options within the context of Siemens policy and local labor law. Furthermore, as a P&O Specialist, you will manage data and documentation handling at a local level and educate managers and employees on the best use of on-demand solutions for relevant P&O-related topics. You will also support the SE P&O local and regional team in diverse projects, initiatives, people interactions, and communication. To excel in this role, you should possess a Bachelor's degree in a relevant field or equivalent professional Human Resources certification. A minimum of 5-8 years of experience in HR or a business function within a similar organization setup is required. Experience with relevant HR systems such as SAP, Workday, etc., and understanding of the factory act and local labor law are important. Key qualifications and skills for this role include customer focus, problem-solving skills, solid understanding of HR processes and tools, excellent communication skills, and a growth mindset. You should also be a team player who enjoys working in an agile and highly dynamic environment. Proficiency in MS Office, Microsoft Teams, and SAP/HR will be advantageous. Your strengths should include learning ability, result and quality orientation, analysis ability, customer orientation, communication skills, and networking skills. If you are passionate about HR and have a growth mindset, this role at Siemens Energy could be the next step in your career.,

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4.0 - 6.0 years

6 - 8 Lacs

Pune

Work from Office

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Prepare and manage communications for global Enablement flagship programs Be a program manager and provide support in all aspects of Enablement programs, calendars, rosters, schedules, meeting requests, etc. Coordinate logistics for both Virtual and In-Person events Coordinate venues for Enablement workshops such as request hotel room block / vendor contract negotiation Should be highly responsive and invested in customer satisfaction; he/she could be a new hires first contact with Enablement, so responsiveness is critical. Is flexible to work in different time zones to coordinate with peers effectively and smoothly across the globe and can work independently with minimum supervision. Adapts well to changing job and project requirements, such as manage changes to programs due to new releases and acquisitions. Can efficiently and independently use and administer a Learning Management System (LMS) and Knowledge Management portal and manage administrative responsibilities. Request and manage updates to Enablement Portal for workshops and trainings. Help and manage uploading documents to web portals, work on some admin tasks etc. To ensure youre set up for success, you will bring the following skillset & experience : 4-6 years of experience in extensively coordinating and managing global events and programs with attention to detail. Fluent in English language, both written and verbal communications. Ability to effectively multitask in a complex matrix environment and participate, contribute, and in some cases, lead multiple disparate efforts with stakeholders across the globe. Be comfortable with scheduling, writing directions, communicating through email or memos and other forms of written communication. Must have strong time management skills. This individual will need to keep track of deadlines, schedules, and various tasks that you must complete by their respective deadlines. Knowing how to prioritize your work and keeping your schedule on track are crucial to advance in your career. Proficiency in MS Office (PPT, Word, Excel, Visio). Proficiency in MS Teams and SharePoint Whilst these are nice to have, our team can help you develop in the following skills: Ability to coordinate activities of multiple individuals to get the job done. Ability to prioritize tasks and keep up on them without frequent reminders. Should also be able to re-prioritize as needed on short notice. General program management skills esp. the ability to recognize those aspects of the program which require additional approvals/inputs. Proficiency in Camtasia, Articulate 360 and Vyond. Cross-Functional/Deliverable focus Reporting & Data Analysis, Knowledge Management Ability to effectively communicate up and down the organization and with liaison partner Knowledge/hands-on experience with training-specific domain related AI tools/platforms

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4.0 - 9.0 years

9 - 12 Lacs

Hyderabad

Work from Office

What You will do: The roles and responsibilities of Office 365 Administrator include but are not limited to You will act as the primary point of contact for technical support related to O365 administration to internal employees via phone, email, chat, or in person. Manage user accounts, licenses and groups ensuring compliance with the organizational policies. You have extensive knowledge of Microsoft licenses to ensure optimal usage. Provide clear and timely updates on support requests, task status, and priorities to the IT Help Desk Manager and other relevant stakeholders. Serve as a subject matter expert on O365 support, offering guidance and best practice recommendations to users. Analyzing security reports and assessing potential vulnerabilities as they relate to O365. Escalate complex issues to senior IT support technicians or create support tickets with external vendors as necessary, following escalation procedures. You should be able to administer SharePoint, OneDrive, any other Microsoft related products that are used extensively by the users to support their issues. Identify process gaps and opportunities to enhance inter-functional coordination and solve problems through structured thinking, research, project planning and on-ground execution. Ideally, you have: Bachelors degree is mandatory. 4-6 years of experience in a cross-functional role, preferably in O365 domain. Problem solving acumen with an eye for detail and an analytical bent of mind. Attributes of being a team player with excellent communication and relationship-building skills to support and collaborate globally. Ability to extract data from the tenant for decision making. Why Explore a Career at Accordion: High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility. Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes. Entrepreneurial Environment : Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities. Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve. Other benefits for full time employees: Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctors consultations, counsellors, etc. Corporate Meal card options for ease of use and tax benefits. Team lunches, company sponsored team outings and celebrations. Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests. Reward and recognition platform to celebrate professional and personal milestones. A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.

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4.0 - 8.0 years

9 - 13 Lacs

Bengaluru

Work from Office

Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients acrossbanking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. JOB SUMMARY: Key Skills: Murex Testing, MX Test, ONYX, Unix, SQL, Capital Market domain LocationBangalore Shifttimings:12:30pm-9:30pm Role Description: Should have experience in the field of Testing using Murex MX Test/ONYX Good Experience and understanding of Testing Murex 3.1 Automation experience with ONYX (Developing & Executing Automation test scripts) Hands-on experience on UNIX, SQL Must have experience in performing reconciliations using MX Test Good Domain skills - Must have working experience in Capital Markets across modules and instruments especially Fixed Income Experience in testing BFSI Domain applications with a proper understanding of the Trade Lifecycle Ability to work independently as well as in a team environment Should have hands-on experience of working on DevOps tools like Jenkins, Github and Bitbucket Good to have experience of working using MX Config and MX Pipeline To prepare automation test suites for murex Modules & Prepare/Execute automation test cases for all releases. Work closely with Business (Test case reviews) and IT teams (deployments/fixes) Defect Management Articulation of defects in detailed manner, assigning defects to technical teams, capturing target fix dates and resolution comments from IT Good communication, presentation skills and problem-solving skills If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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3.0 - 5.0 years

3 - 6 Lacs

Hyderabad, Bengaluru

Work from Office

Sharepoint Online: 1. Should have strong knowledge on SharePoint Online environment. 2. Should know the difference types of Sites used in SharePoint Online. 3. Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Knowns issues. 4. Hands on experience on Metadata, crawled properties, managed properties, Content Types, Workflows, User Profiles and SharePoint Online Search. 5. Must be aware of latest and deprecated features in Sharepoint online. 6. Should have basic knowledge on DirSync, Azure ADSync, or Azure ADConnect. 7. Must know how Point in time restore works in SharePoint Online. 8. Good Knowledge on retention policy, DLP and E-discovery hold. 9. Need knowledge on OneDrive for Business sync issues. 10. Should have understanding about office 365 groups and Permissions in SharePoint Online. 11. Office 365 Licensing. 12. Should have basic knowledge on Fiddler, Search Query tools and SharePoint Designer Roles & Responsibilities JD for Sharepoint Online: 1. Should have strong knowledge on SharePoint Online environment. 2. Should know the difference types of Sites used in SharePoint Online. 3. Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Knowns issues. 4. Hands on experience on Metadata, crawled properties, managed properties, Content Types, Workflows, User Profiles and SharePoint Online Search. 5. Must be aware of latest and deprecated features in Sharepoint online. 6. Should have basic knowledge on DirSync, Azure ADSync, or Azure ADConnect. 7. Must know how Point in time restore works in SharePoint Online. 8. Good Knowledge on retention policy, DLP and E-discovery hold. 9. Need knowledge on OneDrive for Business sync issues. 10. Should have understanding about office 365 groups and Permissions in SharePoint Online. 11. Office 365 Licensing. 12. Should have basic knowledge on Fiddler, Search Query tools and SharePoint Designer Mandatory Skills SharePoint Online, SharePoint OneDrive, Metadata, Content Types

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3.0 - 6.0 years

8 - 13 Lacs

Bengaluru

Work from Office

Demonstrates leadership in innovative problem resolution techniques. Provides support and assistance to others. Services may be directed by a service call management process or be performed as part of a team. Possesses an extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices. Communicates with IBM management and/or team members on a timely basis to inform regarding status of work, of potential or existing problems, and to seek advice and assistance. Maintains business like communications, conduct and appearance, and otherwise demonstrates a courteous, positive and professional attitude at all times. Performs a full workload of technical services to IBM employees. Makes appropriate use of reference materials, support centers and diagnostic aids. Performs problem determination utilizing the diagnostics, reference documentation, service aids, tools and test equipment. Diagnoses equipment malfunctionsaccurately & promptly. Fully document all issues in an accurate and timely manner With assistance as necessary, analyzes problems in the areas of hardware/software installation, migration and operational services using existing techniques and tools. May challenge the validity of and make recommendations for improving the processes and procedures used for services delivery. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Excellent Communication as well as Customer service skills and problem-solving ability. Mobile Device Skills. Strong operational knowledge and experience of Windows, Red Hat Linux, Mac OS, and iOS operating systems, common application programs, system diagnostics and local/remote support structure. Experience supporting Outlook, MS Office, MS Teams, OneDrive, Box, and Windows. Knowledge of system configuration, physical and network connectivity. Ability to provide information and direction to others in a clear and concise manner. At least 2 years Windows support experience professionally and/or personally At least 2 years professional troubleshooting expertise Customer support experience and service focus Active listener with flexibility to modify approach and adapt to customer needs Preferred technical and professional experience Ability to multi-task Proven problem solving skills Knowledge sharing Ability to handle pressure of high volume & to be a exceptional performer on a daily basis

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4.0 - 7.0 years

6 - 10 Lacs

Pune, Bengaluru

Hybrid

Job Description Essential Duties and Responsibilities : Maintain and monitor network infrastructure for availability and performance. Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability. Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans. Maintain network and voice standard operating procedures, diagrams and maintenance plans. Collaborate with third-party support and service vendors to ensure the network stays operational. Required Qualifications: 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager. 2+ year of experience with MS Teams. Working knowledge of networking, routing, and switching. Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity. Excellent interpersonal skills. Thorough understanding of troubleshooting voice systems Ability and motivation to learn new technologies quickly and with minimal support and guidance. Ability and motivation to mentor staff members and share knowledge. Effective written and verbal communication skills. Desire and ability to document configurations in support of a larger team. Preferred Qualifications: 3+ years of experience in building and managing enterprise voice systems in a global environment. Education: Bachelors Degree in Information Technology preferred. Information Security: Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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16.0 - 25.0 years

5 - 5 Lacs

Pune, Bengaluru

Work from Office

Job Summary: We are looking for an experienced and dynamic Practice UCC Architect to lead and grow our Unified Communications & Contact Center (UC&C) solution offerings under the Digital Workplace Practice . The ideal candidate brings strong technical expertise in platforms such as Microsoft Teams, Cisco, Zoom , and Contact Center technologies including Genesys, NICE, Five9, Avaya , etc. The role demands a proven track record in solution development, pre-sales support, go-to-market (GTM) strategy, partner ecosystem development, and large-scale implementations. Key Responsibilities: Practice Leadership & Strategy: Define and lead the overall strategy for Unified Communications and Contact Center services. Build a comprehensive roadmap across UC, collaboration, and CCaaS platforms. Develop reusable frameworks and accelerators to standardize and enhance service delivery. Stay current with emerging technologies and continuously evolve the service portfolio. Solution Offering Development: Design scalable and customizable UC&C and Contact Center solutions. Recommend best-fit platforms and integration approaches (e.g., Teams Phone, Webex, Zoom, Genesys Cloud, NICE CXone). Provide architectural direction for hybrid, cloud, and on-premise models. Ensure all solutions are secure, resilient, and scalable. Pre-Sales & Client Engagement: Act as a technical advisor during customer engagements, including RFPs, demos, and PoCs. Partner with sales and business development to drive pipeline and solution sales. Engage with C-level stakeholders, translating business needs into technical solutions. Partnerships & GTM Execution: Build and manage strategic relationships with key technology partners. Lead GTM efforts for internal enablement and external market positioning. Optimize partner certifications, incentives, and co-sell opportunities. Upskill delivery teams to align with evolving solution capabilities. Drive delivery excellence through standardized frameworks and governance. Thought Leadership & Evangelism: Represent the UC&C practice at industry events, client forums, and webinars. Contribute to thought leadership via whitepapers, blogs, and case studies. Candidate Profile: Experience: 15+ years of experience in Unified Communications and Contact Center domains. 5+ years in a leadership, consulting, or practice management role. Deep understanding of enterprise voice, VoIP, SIP, PBX, SBCs, and cloud-based calling. Hands-on expertise in Microsoft Teams Phone, Cisco CUCM, Webex Calling, Zoom Phone. Proficiency in platforms like Genesys Cloud, NICE CXone, Five9, Avaya, Talkdesk, Amazon Connect. Experience integrating with CRMs (Salesforce, Dynamics), IVR, WFM/WFO, and analytics tools. Strong history of building solution portfolios, scaling practices, and driving GTM initiatives. Experience in managing globally distributed teams and delivery models. Soft Skills: Strong leadership and practice-building capabilities. Excellent client-facing communication and presentation skills. Strategic thinker with the ability to align technology to business goals. Effective multitasker in a fast-paced, high-performance environment. Preferred Certifications: Microsoft Certified: Teams Voice Engineer Expert Cisco Collaboration Certifications (CCNP Collaboration or higher) Genesys or NICE platform certifications Required Skills Unified Communication,Contact Center Solutions,Voip, Presales

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6.0 - 11.0 years

7 - 17 Lacs

Bengaluru, Delhi / NCR, Mumbai (All Areas)

Work from Office

Role & responsibilities Service Delivery: Lead the successful delivery of project management services across mulple clients, ensuring alignment with client goals and objecves. Team Management: Supervise and mentor a team of project managers, providing guidance and support to drive performance and growth. Client Engagement: Build and maintain strong relaonships with clients, acng as the primary point of contact for project updates, issue resoluon, and overall service quality. Resource Allocaon: Opmize resource ulizaon and ensure project teams are adequately staffed and equipped for success. Process Improvement: Develop and implement best pracces, frameworks, and tools to enhance the efficiency and effecveness of PM delivery. Risk Management: Idenfy potenal risks and develop migaon plans to ensure project success. Reporng: Prepare detailed status reports and present them to stakeholders, highlighng progress, challenges, and key achievements. Budget Management: Monitor and control project budgets, ensuring financial objecves are met. Preferred candidate profile Bachelors degree in , Project Management, Engineering, or a related field (Master’s degree is a plus). Proven experience in AV project management, preferably in a AV project and service-oriented or consulng environment. Strong knowledge of project management methodologies (Agile, Scrum, Waterfall). Cerficaon in PMP, PRINCE2, or similar is preferred. Excellent leadership and team management skills. Strong interpersonal and communicaon abilies to interact effecvely with clients and internal teams. Proficient in project management tools such as MS Project, JIRA, or equivalent. Exceponal problem-solving and decision-making capabilies. Perks and benefits

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4.0 - 5.0 years

3 - 8 Lacs

Bengaluru

Hybrid

Primary Skills Digital Spaces Secondary Skills – Teams Calling Certifications (if any) – MS Teams Job Title: Digital Monitoring Specialist Location: Bangalore – Whitefield Job Summary: We are seeking a proactive and detail-oriented Digital Monitoring Specialist to join our team. The ideal candidate will be responsible for monitoring digital spaces, including various online portals, to ensure compliance, security, and optimal performance. This role involves collaborating with cross-functional teams to address issues promptly and improve our digital presence. Key Responsibilities: • Conduct continuous monitoring of digital platforms and online portals to identify and address potential issues. • Proactively analyze data and trends to detect anomalies and ensure compliance with company policies and industry regulations. • Collaborate with IT, security, and other relevant teams to resolve issues and implement improvements. • Generate regular reports on monitoring activities, findings, and actions taken. • Stay updated with the latest trends and best practices in digital monitoring and cybersecurity. • Provide recommendations for enhancing digital monitoring processes and tools. Qualifications: • Bachelor’s degree in information technology, Computer Science, or a related field. • Proven experience in digital monitoring or a similar role. • Strong analytical skills and attention to detail. • Excellent communication and collaboration skills. • Ability to work independently and manage multiple tasks simultaneously. • Familiarity with digital monitoring tools and software. Preferred Skills: • Experience with remote monitoring tools and techniques. • Knowledge of industry regulations and compliance standards. • Certification in cybersecurity or related fields. Benefits: • Competitive salary and benefits package. • Flexible working hours and remote work opportunities. • Professional development and training programs. • Collaborative and inclusive work environment.

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1.0 - 6.0 years

3 - 8 Lacs

Gurugram

Work from Office

Technical Support Min exp 1+ year in (active directory, DNS, DHC server) Upto 8lpa Gurgaon location Immediate Joiner Call: 8448387768 sakshitiwari.img@gmail.com Required Candidate profile Skills: DNS, DHCP, O365, Window server, Active Directory, EPS, Trouble shooting

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

As part of our team, you will enjoy the benefits of a hybrid work policy that promotes flexibility to help you perform at your best. We value work-life balance and always seek opportunities for fun through various activities like games, events, and outings, ensuring there's never a dull moment at work. Continuous learning and leadership mentoring are key aspects of our work culture to support your professional growth. We are looking for individuals with at least 3 years of experience in PowerApps, SharePoint, Power Automate, Microsoft Teams, custom development, and data integrations, particularly in a Power Platform + SharePoint development role. In this role, you will be responsible for delivering services and solutions using Microsoft's Power Platform tools, including PowerApps, SharePoint, Power Automate, and Microsoft Teams. You should have experience working with Dataverse for business process automations and migrating Power Platform solutions across different tenants. Staying updated on the latest features and trends in Power Apps and Power Automate is crucial for this position, along with basic experience in SharePoint online functionalities such as lists, libraries, and connectivity. Your tasks will include contributing to our power platform migration program, ensuring the technical quality of delivered solutions, and complying with our overall architecture. You will also be involved in direct customer interactions during migration requirements execution and testing. Familiarity with Azure DevOps and working in an Agile process environment will be beneficial for this role. If you are passionate about Power Platform technologies, enjoy working in a dynamic environment, and are eager to contribute to meaningful projects, we would love to have you join our team in Bangalore.,

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0.0 - 4.0 years

0 Lacs

haryana

On-site

As a PMO Intern at Aaizel Tech Labs, located in Gurgaon, you will be part of a pioneering tech startup focused on cybersecurity, AI, geospatial solutions, and more. At Aaizel Tech Labs, we are dedicated to driving innovation and delivering transformative technology solutions across various industries. As a proactive and detail-oriented individual passionate about project management, you will have the opportunity to work closely with our PMO team to streamline project execution, manage resources, and support documentation and reporting efforts. Your key responsibilities will include: - Assisting in maintaining project schedules, tracking milestones, deliverables, and deadlines using tools such as MS Project, Asana, or Trello. - Preparing, updating, and organizing project documentation (status reports, meeting minutes, risk logs) with a focus on accuracy and consistency. - Supporting the coordination and tracking of project resources to ensure efficient allocation across teams. - Creating and updating professional PowerPoint presentations for internal and client meetings. Additionally, you will be involved in: - Leveraging advanced skills in MS Excel and the Office suite to manage project data, create dashboards, and generate analytical reports. - Identifying areas for process improvement, documenting best practices within the PMO framework, and supporting the preparation of project performance reports for senior management. - Collaborating with various departments to ensure project objectives are met and facilitating clear communication across project teams. To be successful in this role, you should possess a Bachelor's degree in Technology, Business Administration, Project Management, Engineering, or a related field. You should also have strong technical proficiency in MS Excel, Office suite, PowerPoint presentations, and experience with project management tools such as Jira, Clickup, MS Project, and Trello. Excellent communication and collaboration skills, attention to detail, time-management skills, and the ability to work effectively in team settings are essential. Joining Aaizel Tech Labs as a PMO Intern will provide you with: - Hands-on experience working on live projects in a cutting-edge tech environment. - Mentorship, ongoing training, and a supportive environment to accelerate your career growth. - Potential career advancement opportunities to transition into full-time roles. - An innovative culture committed to continuous improvement, collaboration, and excellence. - Competitive benefits including an attractive internship stipend and potential additional benefits. If you are interested in this opportunity, please submit your resume, portfolio, and a cover letter outlining your relevant experience and how you can contribute to Aaizel Tech Labs" success to hr@aaizeltech.com, bhavik@aaizeltech.com, sumit@aaizeltech.com, or anju@aaizeltech.com.,

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

As the Assistant Manager - Training & Development (T&D) for the Coffee Trainer & People Development role, your primary responsibility is to design and implement comprehensive training programs that enhance employee skills and ensure consistent service excellence. Your focus will be on improving team capabilities, maintaining high operational standards, and fostering talent retention to drive business growth. Your key responsibilities will include designing and delivering various training programs such as onboarding, technical skills, customer service, and leadership development. You will conduct hands-on training sessions for F&B operations, specifically focusing on coffee preparation techniques, product knowledge, and equipment handling. Additionally, you will deliver soft skills and professional development programs to enhance team collaboration and customer service excellence. To ensure the effectiveness of the training programs, you will need to identify training requirements through assessments, audits, feedback, and collaboration with employees and managers. By developing learning frameworks, you will address skill gaps and enhance operational effectiveness across all levels. Monitoring the impact of training programs through assessments, feedback, and performance metrics will be crucial. You will be responsible for preparing regular reports on training effectiveness, ROI, and skill development progress. Collaboration with regional and caf teams will be essential to implement tailored training programs that align with specific operational needs. Furthermore, facilitating skill development initiatives at caf levels to improve service quality and compliance with hygiene and safety standards will be part of your role. Managing the budget and resources efficiently is vital to ensure that training programs operate within budgetary constraints. You will also need to optimize vendor relationships for sourcing high-quality training materials and tools, if required. Quality control and continuous improvement play a significant role in maintaining standards for F&B preparation, customer service, and learning effectiveness. Staying informed about industry trends, best practices, and emerging technologies will help enhance the training programs you design. Scheduling and coordination are crucial aspects of your role. Developing and maintaining a comprehensive training calendar to ensure timely and consistent delivery of programs, as well as coordinating with HR, regional teams, and store managers to minimize disruption during training sessions, will be part of your responsibilities. To measure your performance, you will be evaluated based on training program effectiveness and ROI, skill development metrics, adherence to the training calendar, customer satisfaction scores, certification rates for technical and leadership programs, compliance with quality, safety, and allergen standards, budget optimization, cost-effectiveness, and employee retention and development. For educational qualifications, a Bachelor's degree in Hospitality Management, Business Administration, Education, or a related field is required. Additional certifications in Training & Development, Instructional Design, or F&B-related fields are preferred. You should have 4-7 years of combined experience in Learning & Development and F&B operations, with a proven track record of designing and delivering successful training programs. Experience in coffee brand chains is advantageous. Functional skills required for this role include proficiency in adult learning principles, instructional design, and training methodologies, strong organizational and project management skills, effective communication, interpersonal, and stakeholder engagement abilities, analytical skills for evaluating training impact and identifying improvement areas, and a customer service orientation to ensure alignment with business goals. Technical skills required include proficiency with Learning Management Systems (LMS) and e-learning tools, knowledge of F&B operations including coffee preparation techniques and safety standards, data analysis and reporting proficiency using tools like Excel or Power BI, and familiarity with communication and collaboration platforms like Microsoft Teams and Google Meet.,

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

The Identity and Access Management RBAC Analyst is responsible for the management, oversight, maintenance, testing, support and optimization of Synchronys identity governance and role based access control (RBAC). Synchrony leverages SailPoint Identity IQ to maintain Business Roles, IT Roles, entitlements and approval groups. This role will have the responsibility to ensure these roles and workgroups have complete and accurate information in accordance to regulatory and Synchrony standards. This role will be a critical member of Synchronys identity governance configuration management agile product team. Enforce RBAC policies and standards to ensure compliance with regulatory requirements and organizational security policies and standards. Identify, test and remediate any roles and workgroups configured in Synchronys SailPoint IdentityIQ not appropriately configured to ensure effective access control across Synchrony systems. Provide support for RBAC-related inquiries, troubleshooting access issues, and performing role modifications as needed. Identify, develop, test and deploy updates to roles, entitlements and workgroups in accordance to Synchrony standards and procedures. Map entitlements and permissions to appropriate roles based on job functions and organizational requirements. Partner with role and workgroups owners, IAM security administration team and IAM identity technologies team to ensure accurate and complete role and workgroup configurations. Ensure all role based access control (RBAC) job aids and end user guides are accurate, maintained and effectively communicated regularly. Provide training and education to end users and stakeholders on RBAC principles, best practices, and procedures. Provide coverage to respond, triage and resolve incidents and requests through Synchronys ServiceNow platform within SLA based on priority. Develop and maintain RBAC metrics reporting to drive consistent visibility to role and workgroup compliance. Actively participate as a critical member of the SIAM Configuration Management agile product team. Develop, prioritize and ensure timely execution of all agile stories as assigned by the VP, Identity Governance Configuration Process. Identify, propose and remediate process and technical gaps in Synchronys RBAC service. Minimum of 5 years of IT experience and at least 2 years of Identity Access Management Role Based Access Control (RBAC) experience. Minimum 2 years of role administration experience within SailPoint IdentityIQ systems. Must have working knowledge of Entitlements, IT Roles and Business Roles. Must have working experience managing ServiceNow requests and incidents, resolving tickets within SLA. Must have proven strong analytical and problem solving skills. Desired Characteristics: Working knowledge of Jira and SAFE agile framework. Strong oral and written communication skills. Strong interpersonal skills. Working knowledge of Microsoft Teams, SharePoint and Excel. Knowledge of security related regulatory standards including HIPAA, PCI, SOX, NIST. Good understanding of AWS and O365 environments. Working knowledge of Oracle Database and SQL.,

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4.0 - 8.0 years

0 Lacs

karnataka

On-site

At PwC, our people in operations consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. You will analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In sourcing and procurement at PwC, your focus will be on optimizing sourcing and procurement processes to drive cost savings, supplier collaboration, and supply chain resilience. You will closely collaborate with clients to analyze sourcing strategies, identify opportunities for cost reduction and supplier optimization, and develop strategies to enhance procurement efficiency and effectiveness. Additionally, you will provide guidance on implementing strategic sourcing frameworks, supplier relationship management, and digital procurement solutions. Focused on relationships, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, grow your personal brand, deepen technical expertise, and be aware of your strengths. Anticipating the needs of your teams and clients, you will deliver quality while embracing increased ambiguity. You are comfortable when the path forward isn't clear, ask questions, and use these moments as opportunities to grow. As a Senior Associate in the Procurement on Demand (PoD) - Operate field at PwC, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities will include inviting and giving in-the-moment feedback in a constructive manner, sharing and collaborating effectively with others, identifying and suggesting improvements when problems and opportunities arise, handling, manipulating, and analyzing data and information responsibly, following risk management and compliance procedures, keeping up-to-date with developments in your area of specialization, communicating confidently in a clear, concise, and articulate manner verbally and in the materials you produce, building and maintaining an internal and external network, seeking opportunities to learn about how PwC works as a global network of firms, and upholding the firm's code of ethics and business conduct. To excel in this role, you are required to have 4-8 years of experience in sourcing and procurement services. Deep knowledge of sourcing practices, spend levers, sourcing principles, strategic sourcing initiatives, spend analysis, category savings assessment, procurement diagnostics, contract management, supplier management, procurement operations, P2P principles, procurement transformation, and digital tools for procurement analytics and supplier management is essential. Additionally, you should possess strong analytical skills, proficiency in using data visualization tools like Power BI and Tableau, advanced Excel skills, experience in data-driven decision-making, and the ability to create impactful presentations for senior stakeholders using Microsoft PowerPoint. Familiarity with collaboration tools like Microsoft Teams, OneDrive, and SharePoint is also required. Preferred qualifications include experience in managing complex categories, identifying strategic sourcing opportunities, and knowledge in operating model design, procurement process design, third-party lifecycle management, and supplier risk management. Any procurement-related certification would be considered a plus.,

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1.0 - 4.0 years

4 - 4 Lacs

Gurugram

Work from Office

We're hiring a remote Promo Order Mgmt Specialist to handle quoting, POs, vendor coordination, and follow-ups for a U.S. promo products firm. Must know ESP/CommonSKU, be detail-oriented, proactive, and skilled in MS Teams, email & Google Sheets.

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7.0 - 12.0 years

14 - 18 Lacs

Bengaluru

Work from Office

Project description The role is with our core Testing team, which is supporting a big Migration Project. The role is part of the Automation testing team which aims to bring innovation and automation of Murex Test cases to accelerate the project execution. Responsibilities Techno Functional Back Office work Developing MxTest automation scripts for the Murex project Execution of MxTest scripts As part of the project we are looking to automate the test cases which can be reused for regression testing You are expected to help accelerate the testing processes by automating test cases, performing regression and performance tests, and creating stubs to support various testing around Murex and surrounding applications You should be able to showcase the test execution and help in automation stats and automation report preparations Skills Must have Total Experience 7 to 12+ Years Murex Experience 3+ Years Murex 3.1 experience 2+ Years Automation experience with Onyx/MxTest experience of 2+ Years Extensive experience in Selenium GenAI Knowledge on financial market products life cycle concepts, and SQL Murex functional testing experience on Back Office is a must. Outside of BO, experience on at least 1 other Murex module is expectedFront Office, Integration, Accounting, and Datamart Reporting Understanding of the bank's front, middle, and back office operations, finance, and accounting. Experience and management of at least one Front to Back implementation within a financial services organization Experience working with report comparison tools and outputs Experience in working directly with Technical leads, project managers, and Business Analysts in business and IT organization Experience in the execution of tests throughout the lifecycle of development projects Nice to have Murex Performance testing Java Effective and fluent communication

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2.0 - 7.0 years

2 - 5 Lacs

Bengaluru

Work from Office

Key Responsibilities : Provide white-glove technical support for internal, customer, and C-level executive meetings Proactively identify potential AV issues and provide solutions to clients concerns or needs Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc. Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair Review standard setup specifications for meetings and conferences Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.) Ensure cleanliness, temperature, and functionality of conference rooms Electronics troubleshooting skills ability to determine and localize where the problem exists Maintain conference room standards for signage, equipment, and seating Respond to client requests promptly Ensure consumables are available for the client Provides support for the audio-video systems and media control systems. Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology Perform routine and proactive testing to ensure the functionality of equipment before use. Alignment and calibration procedures for audio and video devices Responsible for communicating the need for maintenance or repair of audio-visual equipment Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment Some commissioning and programming Any other duties and tasks assigned Qualifications Required 2 years experience in a client/customer service-oriented environment, preferably in a corporate conference center 2+ years of experience with Microsoft Office in an office environment Familiarity with integrated AV systems Ability to learn new software as required for the position Ability to work in a fast-paced environment with competing priorities Must always maintain a professional appearance and demeanor Experience with a hotel, corporate conference center, or large enterprise systems Preferred Bachelor's degree and 2+ years of related experience OR Diploma with 4+ years of related experience Demonstrate the ability to perform under pressure and manage time well Experience with EMS or any web-based conference room scheduling system preferred CTS Certification (preferred) Crestron, AMX, or Extron Certifications (preferred) DSP Programming (BIAMP, QCS) (preferred)

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1.0 - 5.0 years

0 Lacs

kochi, kerala

On-site

You are a hands-on technical architect who excels in building world-class solutions and mentoring highly skilled engineers. You thrive in an environment where continuous skill improvement is encouraged and your contributions significantly impact product development. Berryworks, founded by individuals with an IIT/ISB education background and senior management experience in multi-billion dollar technology firms, aims to revolutionize people strategy by focusing on employee voice. As part of this vision, Berryworks is creating an employee experience platform that polls employees to gauge sentiments, measure engagement, and drive actions for improvement. Your primary responsibilities will include utilizing your 1+ years of hands-on experience in object-oriented programming, data structures, algorithms, and web application development to craft elegant solutions. Additionally, you will leverage your strong customer-focused mindset to develop client-ready product features. To excel in this role, you should possess proficiency in fundamental front-end languages such as HTML, CSS, and JavaScript, along with experience in working with Angular. Knowledge of languages like Python, Ruby, NodeJS, or Go (specifically Python in use at Berryworks), and experience with DynamoDB or other NoSQL databases are essential. Familiarity with the AWS platform for development, comfort with Agile methodology, and prior app development experience on platforms like Slack or Microsoft Teams will be advantageous. Excellent verbal and written communication skills are crucial for effective collaboration across teams. The minimum qualification required for this position is a Bachelor's degree in Computer Science. Berryworks is dedicated to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during the job application process.,

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