Sr Engineer - Global Network Operations

The role you are applying for involves network operations and maintenance, where you will be responsible for ensuring the delivery of quality outcomes with appropriate guidance and advice. Your primary purpose will be to provide support for Microsoft Teams Direct Routing and Meeting rooms for customers. In this role, you will be accountable for various key responsibilities, including managing Teams Direct Routing infrastructure, overseeing Endpoints such as SBC, gateway, and Meeting room endpoints, working on reported tickets within specified SLAs, addressing customer-reported issues, and monitoring the service to identify and resolve any issues that may arise. To excel in this position, you should possess problem-solving skills, have prior experience in providing technical support in fast-paced, high availability, 24x7 environments, knowledge of network and operating systems, good communication skills, be a team player, and have a quick learning ability. Ideally, you should have knowledge and experience in SIP and telephony devices, a good understanding of Microsoft Teams and VOIP devices, as well as experience in managing SBCs/Gateways, Teams Direct Routing, and Microsoft Teams Room Systems.,