Accordion India - Office 365 Administrator

What You will do:

The roles and responsibilities of Office 365 Administrator include but are not limited to

• You will act as the primary point of contact for technical support related to O365 administration to internal employees via phone, email, chat, or in person.
• Manage user accounts, licenses and groups ensuring compliance with the organizational policies.
• You have extensive knowledge of Microsoft licenses to ensure optimal usage.
• Provide clear and timely updates on support requests, task status, and priorities to the IT Help Desk Manager and other relevant stakeholders.
• Serve as a subject matter expert on O365 support, offering guidance and best practice recommendations to users.
• Analyzing security reports and assessing potential vulnerabilities as they relate to O365.
• Escalate complex issues to senior IT support technicians or create support tickets with external vendors as necessary, following escalation procedures.
• You should be able to administer SharePoint, OneDrive, any other Microsoft related products that are used extensively by the users to support their issues.
• Identify process gaps and opportunities to enhance inter-functional coordination and solve problems through structured thinking, research, project planning and on-ground execution.

Ideally, you have:

• Bachelors degree is mandatory.
• 4-6 years of experience in a cross-functional role, preferably in O365 domain.
• Problem solving acumen with an eye for detail and an analytical bent of mind.
• Attributes of being a team player with excellent communication and relationship-building skills to support and collaborate globally.
• Ability to extract data from the tenant for decision making.

Why Explore a Career at Accordion:

• High growth environment:

  Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.

• Cross Domain Exposure:

  Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.

• Entrepreneurial Environment

  : Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.

• Fun culture and peer group:

  Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.

Other benefits for full time employees:

• Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctors consultations, counsellors, etc.
• Corporate Meal card options for ease of use and tax benefits.
• Team lunches, company sponsored team outings and celebrations.
• Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.
• Reward and recognition platform to celebrate professional and personal milestones.
• A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.