Posted:1 day ago|
Platform:
Work from Office
Full Time
Role Description:
1. Co-ordinate with Teachers, Schools, Colleges and Educational Institutions & provide day to day support for the system/product under development2. Build strong relationship with the existing portfolio of clients, manage customer service & ensure customer retention3. Achieve and exceed sales goal & KPIs set by the Manager4. Provide sound advice to potential and existing customers5. Coordinate pre-sales and post-sales follow up6. Work with both internal and external stakeholders to ensure customer satisfaction & completion of tasks as per deadline which includes reporting to development team on fixes needed7. Develop policies that will correlate with strategies8. Set up MIS based processes with the team to ensure timely execution of tasks as per above strategy9. Create effective communication workflows 10. Monitor market trends and provide regular competitor feedbackRequired Skills and Experience : - An Operations cum Sales person with a proven, successful background in sales and operations management with 2-4 years- experience in EdTech space- Excellent Interpersonal, communication & presentation skills- Passion to work in a fast-paced start-up- A strong networker & relationship builder, with good and tactful negotiation and pitching skills- Should be from Tier 2 or Tier 3 cities
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