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Manager Enterprise KAM

8 - 13 years

10 - 11 Lacs

Gurugram

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Relationship management Client satisfaction Team management Operational excellence Client retention SAAS E-commerce Revenue expansion Associate Director Logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job

Type: Permanent

Job

Title:

Manager-Enterprise KAM

Location:

Gurgaon

Reporting

Into:

Associate Director

Educational

Qualification:

Graduate/ post Graduate.

Role Overview:

Shiprocket is looking for a dynamic manager - National KAM with 8 years to 10 years of experience, Team to drive client retention, shipment growth, and revenue expansion across key accounts. This role involves managing and nurturing client relationships, leading a team of Key Account Managers, and ensuring delivery of growth targets. The role requires strong collaboration with cross-functional teams including operations, finance, product, and tech to ensure seamless service and client satisfaction.

Duties

and

Responsibilities:

Drive client retention, and satisfaction for national accounts.
Lead shipment volume growth and revenue expansion from existing clients.
Build and manage strong relationships with key stakeholders and decision-makers.
Manage and mentor a high-performing team of Key Account Managers.
Collaborate with cross-functional teams to resolve issues, drive operational excellence, and deliver tailored solutions.

Skills required

:
8 years to 10+ years in KAM/Client Success roles with 3-4 years in team management.
Proven track record in client retention, revenue, and shipment growth.
Strong leadership, relationship management, and problem-solving skills.
Experience in logistics, SaaS, e-commerce, or tech-driven industries preferred.

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