Conversational Designer

Dear Candidate,

TEKsystems is hiring for the role Conversational Designer.

Exp - 2+ Years

NP - Immediate to 15 days

Location - Remote

JD -

• Strong understanding of NLP principles and techniques.
• Create, build, and optimize conversational agents using Google DialogFlow.
• Develop and implement intents, entities, and fulfillment integrations.
• Proficiency in programming languages such as Python, JavaScript, or Node.js.
• Experience with API integrations and webhooks.
• The role holder will need to be comfortable working to tight deadlines
• An understanding of existing banking tools, procedures and processes is desirable
• A desire to find ways to continually improve the service delivered to our people and customers
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.

Your responsibilities will include:

• Identifying and Understanding Customer Journey for Chatbot implementation
• Creating scripts by analysing Chat responses from customer/bot conversations
• Providing an efficient and effective service to customers through creation of suitable process flows, using a system such as Visio
• Helping to shape effective customer communication within Conversational Channels, ensuring Global and Local compliance requirements are met
• Developing ideas for content aligned to our priorities and values and improving the way we communicate
• Maintaining and creating clear high quality writing for internal and external customer communications
• Proof reading copy to check spelling and grammar, tone and empathy
• Challenging and negotiating with stakeholders where necessary, to ensure the highest possible standards

If interested, please drop an email to sswasti@teksystems.com

With Regards,

Swantana