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Tata Capital
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Manager-CSFD-Branch Operations-Kolkata - Avani Signature - JM

Manager-CSFD-Branch Operations-Kolkata - Avani Signature - JM

Tata Capital

10 - 12 years

5 - 9 Lacs

Kolkata

Posted:3 weeks ago| Platform:

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Skills Required

customer service banking operations financial services sales broking management skills team management customer complaints cash management branch administration housekeeping problem management branch operations kyc incident management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced professional to join our team as a Manager in Branch Operations based in Kolkata. The ideal candidate will have 10-12 years of experience in the banking or financial services industry. Roles and Responsibility
Manage and control all operational functions of the branch, defining roles and responsibilities for team members.
Ensure adequate coordination with the centralized operations team to maintain high-quality service and customer satisfaction.
Provide product awareness among operations teams to handle walk-in customers and guide them on cross-selling company products.
Oversee back-end operations, adhere to TAT and SLAs, and ensure accurate cash management and tallying of accounts.
Coordinate with IT, infrastructure, security, secured stationary (operations), unsecured stationary (admin), and housekeeping for branch administration activities.
Ensure process-level compliance through accurate document collection from customers and adherence to RBI regulations around KYC, AML, operational risk, and customer service.
Foster collaborative relationships with sales managers to ensure optimal communication and focus between sales and processing.
Review operational scorecards to identify root causes of exceptions, detect trends, and suggest training opportunities, system or process enhancements, and performance development needs.

Job
Post Graduate/Graduate in any discipline.
Minimum 10 years of experience in the banking or financial services industry.
Strong knowledge of banking operations, financial services, and broking.
Excellent leadership and management skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and problem-solving skills.
Experience in managing and controlling operational functions.
Knowledge of compliance and regulatory requirements.
Familiarity with audit observations and customer complaints.

Additional Info
The selected candidate will be responsible for ensuring zero critical and repeated audit observations and zero open customer complaints beyond defined timelines.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Manager-CSFD-Branch Operations-Kolkata - Avani Signature - JM