HIring For Operations Manager (US Mortgage) - Night Shift

Greetings from INVISIA BPOSOLUTIOSN.

Operations Manager US Mortgage (Title & Tax Processes) with 6+ years of experience.

Location

Shift: Night Shift.

Key Responsibilities:

• Oversee daily operations in Title Search, Tax Research, and Commitment Typing for US mortgage clients.
• Ensure accurate and timely processing while meeting strict quality benchmarks and TAT (turnaround time).
• Drive daily target achievement across process teams through focused oversight, motivation, and performance tracking.
• Handle errors and client claims efficiently, including root cause analysis, corrective actions, and client communication.
• Approve and plan team leaves in advance, manage absenteeism to ensure it does not impact committed targets.
• Proactively manage weekend coverage and ensure service delivery continuity during peak volumes.
• Monitor key metrics via SLA trackers, dashboards, and KPI reporting tools; take corrective steps as needed.
• Act as the primary client contact for escalations, updates, and performance reviews.
• Lead, coach, and mentor team leads and processors for skill development, productivity, and compliance.
• Keep SOPs and all process documentation updated and audit-ready.
• Maintain compliance with client guidelines, internal controls, and regulatory standards.
• Handle internal and external audits by coordinating documentation, preparation, and timely follow-ups.
• Track and manage attrition, watch for any performance or behavioural deviations, and implement early interventions.
• Coordinate closely with HR, QA, IT, and Training for operational alignment, issue resolution, and resource management.
• Champion process improvement, automation, and quality assurance initiatives.

Qualifications & Skills:

• Bachelors degree in Business, Finance, or a related field.
• 6–8 years of BPO experience, with at least 2 years in US mortgage operations (especially in title/tax processes).
• Hands-on expertise in Title Reports, Property Tax Research, Legal Land Records, and ALTA Commitment Typing.
• Excellent verbal and written communication skills; experience in client-facing roles is essential.
• Demonstrated ability to lead high-performing teams under pressure while maintaining quality and timelines.
• Must own personal transport due to night shift and office commute requirements.
• Availability to work on Indian holidays and weekends as per business needs.

Preferred Skills:

• Experience managing multiple clients with diverse operational requirements.
• Strong skills in SLA/KPI management, workforce planning, and attrition control.

Perks & Benefits:

• Competitive salary (will be disclosed during the hiring process)
• Comprehensive health insurance and applicable statutory benefits

Additional Notes:

• This is a full-time, night shift, work-from-office role based in Bangalore.

• Candidates must have personal transport, be open to Indian holiday work, and manage weekend staffing.

• Focus on error/claim handling, daily performance, leave/absence planning, and attrition management is critical.

*Interested Candidates do share your updated CV to shamala.m@invisiasoftware.com OR Whatsapp 7795066884*