Chief Manager -Operations (Banca)

KEY RESPONSIBILITIES

Relationship Management

• Strengthening relationship with regular engagement with distribution heads
• Engage regularly to monitor and improve performance.

Managing New business

• Responsible for managing the new business issuance by ensuring daily traction on WIP to meet the month targets
• Driving WIP clearance through hub teams to clear field WIP on daily basis for issuance
• Regular Governance calls with HUBs teams.
• Responsible for end-to-end WIP management
• Identify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partner

Data and Reporting

• Delivery of reports and analysis on various Parameters of Business & processing to derive plan of action for improvement
• Enabling and supporting distribution with various data sets, reports and dashboards
• Working closely with internal departments on reports automation agenda
• Creating and preparing various presentations to be shared with senior management as and when required as per the scheduled dates.

Control and monitor process and ensure compliance with AxisMaxlife and IRDAI norms

• Ensure maintenance and updating of SOPs and 4 sheeters
• Document and control changes in existing processes
• Ensure all Service request are processed as per defined SLAs

  Role & responsibilities

Projects and continuous improvement and driving and participating in functional and cross functional areas

• Conduct benchmarking internally and externally to establish best in class delivery/quality standards
• Rolling out new guidelines for distribution adherence

Manage people

• Develop team members to perform effectively and efficiently

Measures of Success

• Monthly/Regular governance / engagements with Distribution leaders / Head
• Publishing Monthly Issuance Dashboard/Scorecard
• Driving Operational efficiencies with Distribution team
• 92% M0 Issuance
• 94% M2 Issuance
• FTR of 85%
• Drive customer satisfaction through resolution of escalations and requests with TAT
• # of projects completed - Complete 1 Green/Black belt project for the year
• Talent retention, >10% attrition for G2M2abv
• Accurate reconciliation of business data / reports
• User friendly customization of analytical report.
• Number of Initiatives deployed to bring in process improvements

Effective alignment across departments with minimal escalations

Desired qualification and experience

• Graduate / Post Graduate in Management
• Must have a minimum of 10+ years of experience,
• 5 years in relationship management and Banca operations management
• Sound Knowledge of Bancassurance or Banking Operations Model & specifically operations processes
• Good communication & analytical skills
• Strong data skills and solution centric approach
• Customer centric approach
• Process documentation and systems approach
• Computer skills in using databases and office management software including spreadsheets/presentation skills
• Team management and strong relationship skills