Job
Description
At PwC, we focus on a variety of outsourced solutions and support clients across numerous functions to streamline operations, reduce costs, and improve efficiency. Our skilled individuals in managed services are experts in project management, technology, and process optimization. They deliver high-quality services by managing key processes and functions on behalf of our clients. Those in managed service management and strategy at PwC are responsible for transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your role will involve continuous improvement and optimization of managed services processes, tools, and services. Your primary focus will be on building meaningful client connections and learning how to manage and inspire others. You will navigate complex situations, grow your personal brand, deepen technical expertise, and enhance your awareness of strengths. It is essential to anticipate the needs of your teams and clients, delivering quality while embracing ambiguity and using unclear situations as opportunities to grow. To excel in this role, you must possess the following skills, knowledge, and experiences: - Respond effectively to diverse perspectives, needs, and feelings of others. - Utilize a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. - Apply critical thinking to break down complex concepts. - Understand the broader objectives of your project or role and how your work aligns with the overall strategy. - Develop a deeper understanding of the business context and its evolving nature. - Use reflection to enhance self-awareness, strengths, and address development areas. - Interpret data to derive insights and recommendations. - Uphold professional and technical standards, the Firm's code of conduct, and independence requirements. As a part of our Managed Services team, you will collaborate with various teams to help clients implement and operate new capabilities, achieve operational efficiencies, and leverage the power of business and technology. The Transitions objective within our global Managed Services platform is to enable operations to meet contracted service requirements through documented solutions and demonstrated Operational Readiness before Service Delivery Commencement. Transition operates with quality standards across all towers of the Managed Services Practice, irrespective of engagement size or customer size. Key responsibilities include: - Developing, implementing, and managing IT service management processes. - Collaborating with cross-functional teams to ensure seamless service delivery and support. - Establishing change management processes and coordinating release and deployment activities. - Monitoring service performance, analyzing key metrics, and driving continuous improvement initiatives. - Establishing and maintaining service level agreements (SLAs) and key performance indicators (KPIs). - Providing leadership and mentorship to service support teams, fostering a culture of collaboration and excellence. As a Senior Associate, you will be part of a team of problem solvers, executing critical client-facing and internal transition programs. You will collaborate effectively with stakeholders, identify improvement opportunities, handle data responsibly, and uphold ethical standards. Additionally, you will work in a team environment, manage deliverables independently, and contribute to cross-team collaboration.,
