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HCL Technologies
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LEAD ANALYST

LEAD ANALYST

HCL Technologies

4 - 7 years

0 Lacs

Noida

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

crm database planning forecasting reports analysis presentation management reporting frequency governance escalation service controls auto

Work Mode

On-site

Job Type

Part Time

Job Description

LEAD ANALYST

Noida

4-7 Years

INDIA

Job Family

Delivery Domain

Job Description (Posting).

To create new customer accounts/ records in the CRM database and update the requirements to be delievered (1.) Participate in planning and forecasting exercise with onshore and business associates (2.) Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups (3.) Identify and implement improvements in formats and templates used for reporting and analysis (4.) Ensure that all SLAs are met, measured and reported to the clients on agreed frequency (5.) Run the governance with clients and maintain action logs to record, track and close the issues (6.) Act as first escalation point of contact for all service delivery related matters (7.) Conduct team meetings, collect information on people issues and implement actions to address them. (8.) Review of deliverables on defined parameters. (9.) Continuous process improvements to create capacities. (10.) Build, own and improve internal controls in the processes

Qualification

BCom

No. of Positions

Skill (Primary)

Domain Competencies (BSERV )-Customer Experience-Advertising Sales

Auto req ID

1579947BR

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