102 L2 Support Jobs - Page 2

Professional & Technical Skills: - Must To Have Skills: Proficiency in Wireless Technologies Operations. - Experience with Wireless Network Strategy & Design, Cisco Firewall, Hybrid Cloud Solutions. Very good knowledge in Information Technology, specifically with network and connectivity (3 years experience) in an hybrid cloud network environment (GCP & Azure) and with offices distributed around the world. - Very good experience in the following solutions and technologies: Cisco Switches, Routers and Wireless Access Points, Cisco ACI, Ansible, Terraform, Jira.

Role- Technical process associate Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Greetings! Job description Greetings! Role : Desktop Engineer L2 Location: Silvassa (ONLY Candidates staying in Valsad district can apply) Exp: 3 years Qualification: Any Graduate Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support & Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. If interested, please share your resume at ritu.pathak@teamcomputers.com

Hi All, We have an urgent opening for the role of Support analyst for one of our leading Investment Banking client in Bangalore location. Exp : 5 to 7 years Responsibilities Direct Responsibilities Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve. Responsible for monitoring production environment and act proactively to prevent performance issues or application crash. Responsible for resolving support issue by using their technical expertise and flexible enough to look for solutions that may be out of the box. Handling ITIL Methodologies like Change, Incident, Problem, and Service Management Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined. Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work Responsible for UAT/PROD deployment & validation, Analyzing/documenting problems, recommending solutions, & initiating corrective action Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required. Technical & Behavioral Competencies Must have: - Good working knowledge in Linux & Windows environment with troubleshooting & administration experience Good Working knowledge on database such as Oracle DB / Microsoft SQL Server Hands on Scripting knowledge & experience on any language Shell scripting/ Python Generic knowledge on application firewalls, load balancers, networking principles, DMZ, network security Good knowledge on ITSM and Application production support tools & protocols Hands on knowledge on Monitoring Tools like Dynatrace/Geneos or others Hands on knowledge on Scheduling Tools like Autosys/Cron Work experience in the Banking, Financial Services and Insurance (BFSI) Interested candidates kindly share your updated resume on dipti.ghavri@kiya.ai

Greetings from KVC CONSULTANTS LTD! We are hiring for Technical Voice Process for a leading ITES MNC in Noida and Gurgaon. ELIGIBILITY : - Graduates with minimum 18 months of Technical Support experience can apply. SALARY :- Upto Rs 5 LPA [Hike Based on Last Drawn] 5 days working Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Perks & Benefits Both sides Cab -Excellent communication skills required. To discuss further on the hiring and to get your telephonic interviews scheduled kindly reach out to our' HR Riya: 9628373761 Simran : 9821182647 Mehvish : 9628373766 **NO PLACEMENT CHARGES** Warm Regards, Riya HR TEAM KVC CONSULTANTS LTD.

Key Responsibilities: Department Overview: The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice, video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing low-cost, highly available, flexible and secure solutions. With service in over 50 countries, we are relentlessly focused on driving and improving the end user experience thru advancement of technology, process improvement and enhanced partnerships with our stakeholders. Job Description Successful candidates will be responsible for the implementation and support of on-prem solutions as well as playing a primary role in our move to UCaaS and CCaaS cloud solutions. The candidate will work with our infrastructure architecture and project teams to build, test, and deploy new solutions along with creating migration strategies to retire legacy technology. Accountabilities: Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM, CVP and future cloud platforms) Provide escalation support for L2 operations team Create operational documentation of new solutions Assist in managing vendor partners to ensure SLAs are being met Qualifications: 5+ years relevant experience working in UC and/or Contact Center environments (SBC, Dial-plan, ACD, IVR, WFM, call recording services) Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco, Nice inContact, Genesys and Microsoft Experience deploying and supporting Nice inContact, CUCM, UCCE, WebEx Calling or other leading collaboration or contact center solutions Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements Knowledge and experience with network infrastructure (QoS, routing, DHCP, DNS and ability to packet capture/troubleshoot) Understanding of security infrastructure with respect to implementing collaboration services (firewall, VPN, certificates, encryption, etc) Experience with project management methodologies (Agile, SDLC, DevOps etc) Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams, call-flows and implementation presentations for technical and non-technical audiences Must be self-starter with ability for deep independent work as well as collaboration with others in a distributed global team Education: Bachelor’s degree or equivalent work experience Professional level certifications (CCNP-Collaboration or higher Qualifications At least 8 eight years of relevant experience with Contact Center, ACD, IVR, WFM, and recording services including architecture design, configuration, implementation projects, and complex system integrations. Experience transforming distributed contact center systems into global technology standard Must be a self-starter with the ability to work independently and in a collaborative team environment. Proven track record in relationship-building and driving change in a matrixed work environment. Strong platform experience with leading collaboration technologies and certifications are a plus. Experience with any of the following: o NICE CXOne, inContact o Genesys PureCloud / Engage Cloud o Cisco Contact Center Enterprise o Avaya Contact Center Hands on engineering expertise building call flows and platform configuration, including API integrations and voice & chat infrastructures. Experience configuring integrations with global telecommunications providers, SIP trunking, and knowledge of global routing and regulations. Understanding of cloud technologies such as Azure or AWS and knowledge of security best practices and regulations. Ability to manage multiple projects in a dynamic environment and experience with project delivery successes that include deploying new technologies, softphones, mobile workforces, and unified communications systems. Understanding of the Agile development methodology, SDLC, and DevOps experience a plus for improved automation and operations Knowledge and experience engaging with networking infrastructure teams (Firewall rules, QoS, Routing, Packet Captures, DHCP, DNS, Active Directory, etc.) Understanding of security infrastructure within the context of collaboration services (firewalls, VPN, key management, encryption, certificates, etc.) Strong ability to identify, understand and communicate business needs and application architectures for technical projects. Excellent communication and collaboration skills; ability to effectively communicate across all levels is required.

Hi Everyone. Open Positions in the Network Engineer Role Greetings from Tekaccel! This is an excellent opportunity with us. If you have that unique and unlimited passion for building world-class enterprise software products that turn into actionable intelligence, then we have the right opportunity for you and your career. What are we looking for? Job Title: Network Engineer (Multiple Openings) Job Location: Hyderabad Employment Type: Full-Time (FTE) Mode of Work: Work from Office (WFO), 5 Days a Week Shift: Rotational Hiring Process: Interview Mode: ***WALK-IN DRIVE ON SATURDAY (21st JUNE 2025)*** Availability Required: Immediate to 30 Days Notice Only (candidates with notice periods beyond 30 days will not be considered) Job Description: We are looking for Network Engineers (L1/L2/L3) to support and manage our enterprise network infrastructure across multiple locations. You will be responsible for providing operational support, troubleshooting issues, and ensuring high availability and performance of network services. Provide L1 / L2 / L3 network support LAN/WAN/Wi-Fi environments Role and Responsibilities: Design, configure, and manage Local Area Network (LAN) and Wireless Local Area Network (WLAN) environments to ensure optimal performance and reliability. Perform regular network maintenance tasks such as firmware updates, hardware replacements, and health checks. Diagnose and resolve complex network issues to minimize downtime and maximize system availability. Optimize network performance through proactive tuning and configuration techniques. Implement and maintain robust network security measures, including firewalls, access controls, and intrusion detection systems. Leverage network monitoring tools to continuously assess performance and identify potential risks. Document network configurations, operational procedures, and troubleshooting steps to support compliance and operational continuity. Collaborate with cross-functional IT teams to address network-related needs and integrate new technologies seamlessly. Lead network projects, including upgrades, migrations, and expansions, by applying effective project management practices. Mentor and support junior network engineers in diagnosing and resolving complex network challenges. Skills And Experience: Bring 6+ years of experience in network engineering, with hands-on expertise in LAN and WLAN configuration, maintenance, and troubleshooting. Demonstrate proficiency with network hardware from vendors such as Cisco and Juniper. Exhibit a strong understanding of network protocols, including Transmission Control Protocol/Internet Protocol (TCP/IP), Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), and Multiprotocol Label Switching (MPLS). Use advanced network monitoring and analysis tools to optimize system performance. Apply excellent problem-solving and analytical skills to address complex technical issues. Communicate effectively and foster collaboration through strong teamwork and communication abilities. Implement and manage network security solutions and tools to safeguard enterprise systems. Provide guidance on process accountability, data monitoring, and exception monitoring to improve operational effectiveness. Manage and optimize technical business performance, with a focus on automating and simplifying key business processes. If interested, candidates, please share your updated resume at naveen@tekaccel.com or WhatsApp at +91 7997763537 Tekaccel Software Services India

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users. What youll do: The L2 Desktop Support Technician is responsible for providing second-level technical support to end-users, ensuring efficient and effective resolution of IT-related issues. This role involves troubleshooting hardware and software problems, managing IT assets, and collaborating with the IT team to maintain a stable and secure computing environment. What youll need Technical Support: Provide second-level support to end-users, addressing IT-related issues via various channels (phone, email, in-person). Diagnose and resolve hardware, software, and network problems promptly and accurately. Escalate complex issues to higher-level support or specialized teams when necessary. Hardware and Software Troubleshooting: Install, configure, and maintain desktops, laptops, peripherals, and software applications. Troubleshoot and repair hardware and software issues, ensuring minimal downtime for end-users. Asset Management: Maintain accurate records of IT assets, including inventory, warranties, and configurations. Assist with hardware and software procurement and disposal processes. User Training and Documentation: Provide training and guidance to end-users on common IT tasks and best practices. Create and maintain user-friendly documentation and knowledge base articles. Security and Compliance: Ensure that IT security policies and procedures are followed. Participate in security awareness initiatives and help implement security updates and patches. Collaboration: Work closely with the IT team to resolve issues, deploy updates, and implement IT projects. Collaborate with third-party vendors and service providers as needed. Experience & Education: 3+ Years experience in desktop support or a related role, preferably in a corporate environment. Bachelor's degree in a relevant field or equivalent work experience or relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician). Skills: Strong knowledge of desktop operating systems (e.g., Windows, macOS) and software applications. Familiarity with hardware troubleshooting and repair. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment. Languages: Proficient in English

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. Qualifications: Bachelors degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience. English fluent (B2 C1) Job Description Missions: Perimeter: All Business application Worldwide in production. Resolve incident in a short time to give to the Business the best Quality. To work transversely with other service lines and business entities to meet the key performance indicators. Continuous improvement by participating to Problem management. The main activities are: Contribute to incident resolution, service request completion and Change implementation Participate to patching activities Shift Structure: The support team operates 24/7, with shifts organized to ensure continuous coverage. Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts. Flexibility to work weekends and holidays as part of the shift rotation is required. Technical Skills: Operating Systems: Proficiency in Windows and Linux Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components. Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues. Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies Database Management: Basic knowledge of SQL and database management systems Interpersonal Skills: Customer Service: Strong communication skills to explain technical issues to non-technical users Problem-Solving: Analytical skills to diagnose and resolve issues efficiently Time Management: Ability to prioritize tasks and manage time effectively Team Collaboration: Working well with other team members and departments Adaptability: Willingness to learn new technologies and adapt to changing environments Additional Skills: Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures Security Awareness: Understanding of basic cybersecurity principles to protect systems and data Benefits: Career development and training opportunities. Friendly, collaborative work environment with opportunities to make an impact. KEY EXPECTED ACHIEVEMENTS: Provide 1st and 2nd-level support for applications and middlewares to ensure smooth business operations. Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed. Change Management: Participation in the change management process Problem Management: Participation in the analysis of root causes of incidents Monitor application performance and perform necessary maintenance and upgrades. Create, maintain, and manage knowledge base articles and documentation for internal and end-user support. Collaborate with cross-functional teams to improve application functionality and efficiency. Perform system diagnostics, software configuration, and basic database queries to resolve issues. Monitor and report on application metrics, including uptime, performance, and user satisfaction. Interested candidates for above position kindly share your CVs on asha.ch@peoplefy .com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 4 + years of experience in below skills - Primary skills : Linux Windows Troubleshooting Servicenow Database - Oracle/postgrace L1/L2 Support Interested candidates for above position kindly share your CVs on chitralekha.so@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

JD: Provides POS system monitoring and serves as level 2 support for issues raised Document KT articles for new findings. Provide guidance and support to end users during ongoing issues Relative to troubleshooting and providing deep level support for the POS systems, report and track defects for applications Define and gather business requirements and functional specifications for new or modified POS related systems, including business process flows. Complete report specification documents using information gained thru analysis of business functions In addition should have Retail business knowledge Must have GK POS skill (JD: ) GK OPOS: configuration, deployment, troubleshooting – both central and local boutique components Good to have Proven technical expertise in store operations, particularly within SAP Retail: SAP & POS interface integration SAP SD: Sales Orders, Pricing, Outputs

Immediate Joiners : Kronos L2 Support, functional administrator, troubleshoot the interfaces, configure time clock, functional administration, Work Force Dimension, reporting, scheduling, accruals, Very good client facing skills (Communication) Assistive technologies Food allowance Provident fund Health insurance

Greetings from KVC CONSULTANTS LTD! We are hiring for Technical Voice Process for a leading ITES MNC in Noida and Gurgaon. ELIGIBILITY : - Graduates with minimum 18 months of Technical Support experience can apply. SALARY :- Upto Rs 5 LPA [Hike Based on Last Drawn] 5 days working Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Perks & Benefits Both sides Cab -Excellent communication skills required. To discuss further on the hiring and to get your telephonic interviews scheduled kindly reach out to our' HR * HR Mahvish : 9628373766 * HR Simran : 9821182647 **NO PLACEMENT CHARGES**

Informatica /L2 L3 Support Experience: 8+ yrs Job Location: Pan India(Hybrid) Notice Period: Only Immediate Joiners Shift Timings: 6 AM to 3.30 PM & 12.30 PM to 9.30 PM Mandatory Skills: L2 L3 Support Informatica , Tableau UNIX , SQL Must have 5 or more years of hands-on development experience and can deep dive into issues in the technologies related to: Informatica 10.5.6 (Power Center), Tableau Unix/Linux shell scripting, PL/SQL Nice to have skills : SQL Developer/Toad, Putty, Control M Sche duling , Teradata SQL Assistant, Teradata Viewpoint, SAP etc Release/Deployment, Operational Readiness, Production Governance is a must Interested candidates can share your CV to " kalyan.v@talent21.in "

Technical Expertise: Strong knowledge of VMware vSphere, ESXi, V Center, and related technologies. Troubleshooting Skills. ESXi hosts, VCenter servers, and networking components. maintain VMware environments

JD for Windows Administrator: Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management If you feel your profile is matching to above JD please share details along with updated resume to below mail Jakkakamakshi@happiestminds.com Total Experience (L1/L2): Relevant Experience(L1/L2): Current CTC: Expected CTC: Notice: Qualification: Availability on Wednesday (18th June F2F) - Thanks, Kavya

BDOEDGE is Hiring: Technical Support Engineer ! Job Title: Technical Support Engineer Location: Kolkata Level: Experienced Associate Job Type: Full-Time Experience Level: 1-3 Years Notice period: 30-45 Days Educational Qualification: Bachelor's degree in computer science, Information Technology (IT). This is a full-time on-site role for a Technical Support Engineer at BDOEDGE , Kolkata. The Technical Support Engineer will be responsible for technical support , troubleshooting , system administration, helpdesk support, and providing IT assistance to BDOEDGE Employees on a day-to-day basis. Key Responsibilities : Provide first-level technical support to end-users for hardware software , and network issues. -Respond to the users request and resolve tasks assigned. - Assist with the setup, configuration , and deployment of Hardware and Software . -Hardware and Software installation or troubleshooting . -Timely closing of assign tasks and tickets. - Windows Active Directory and Azure MFA Note - Candidate must be available for F2F Interview Interested ? Apply Now ! Send your resume to- Talent@bdoedge.com with subject line- Technical Support

Job Description This is a Level 2 Analyst role responsible to support IT Infrastructure including PCs, Printers and Software installations and resolve end-user requests/issues Job Duties/Responsibilities may include, but are not limited to: Provide day to day end-user support for a fleet of 1000+ PCs. PCs, Printer and Software support – Installation, Configuration & Troubleshooting Support PC Upgrades / Refresh and IT security end critical patching Responsible for Asset Management and tracking (PC’s, Printers, Accessories). IT supports the planned network and server outages. Microsoft Azure virtual desktop support. Work with Global teams in different time zones. Basic Qualifications: Graduate with 5 to 6 years’ experience in IT Infrastructure field Effective problem-solving skills and ability to work independently. Good to Have skills: Knowledge in Windows Operating System (OS) and cloud networking principles (VPN, DNS). Knowledge in Active Directory, ServiceNow, Asset management, network troubleshooting. Candidates should have excellent communication skills and good team players. Candidate should be willing to work in first or second shift.

We are looking for a proactive and customer-focused individual to join our team as L1 Support for Salesforce. In this role, you will serve as the first line of contact for end-users, assisting with basic Salesforce issues, routing complex problems to L2/L3 teams, and ensuring timely resolution and communication. Key Responsibilities: Monitor and respond to user queries and tickets related to Salesforce. Perform basic troubleshooting (login issues, data visibility, profile/permission errors). Provide support on standard Salesforce functionalities (Leads, Accounts, Opportunities, Cases, etc.). Escalate unresolved or complex issues to L2/L3 support or Salesforce admins/developers. Document issues, resolutions, and root causes in the ticketing system. Follow standard operating procedures (SOPs) and adhere to SLAs. Coordinate with internal teams and vendors if needed. Generate simple reports or assist users in generating them. Maintain user access and perform basic user management under supervision. Skills & Qualifications: Bachelors degree in Computer Science, IT, or related field. Basic understanding of Salesforce (Sales Cloud/Service Cloud is a plus). Familiarity with CRM systems and ITSM/ticketing tools (e.g., ServiceNow, Jira). Good communication and problem-solving skills. Willingness to work in shifts (if applicable). Salesforce Admin Certification (optional, but preferred).

Key Responsibilities : * Managing incident and support requests from units * Coordinate with support partner and internal team for request resolution * IT assistance and Communication to functional team member for managing day-to-day operational issues * Resolve L1/L2 support issues from end users * Contribute to roll-out of new implementation & enhancements Soft Skills * Ability to think technically and analytically is required * Effective and efficient written and oral communication with internal and external contacts is required. * Ability to work well with a team is required Areas of responsibility will include the following elements * L1 support for Oracle Fusion Financials (General Ledger, Accounts payables, Accounts Receivables, Fixed Assets) * Managing communication with end users * Testing & analysis for newer enhancements * Service delivery for any support/incident request Position Requirements/ Qualifications: * Bachelors degree in computer science, B. E/ B. Tech/MCA, MIS, or equivalent degree is required, although will consider experience and certifications in lieu of degree. B Com Grad with relevant technical support experience can also be considered. * At least 2+ years of Support experience in Oracle Fusion Financials preferably * Relevant technical certification like ITIL is preferred

Minimum 10+ years of overall experience in support roles, with at least 3–4 years in L2 Support Strong SQL skills and hands-on experience with any BI reporting tools Excellent analytical and debugging skills Required Candidate profile 10+ years of Overall experience in support roles, with minimum 3- 4 years of experience into L2 Support Flexibility to work in night shifts

Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)

Hi All, This opening is for one of our leading client in Investment Banking client in Bangalore location. Please go thru the skillset below; Exp : 3 to 7 years Core Requirement :- Windows OS - High level of expertises and OS setups ,Windows Server Internals, Troubleshooting Windows OS at advance level. Citrix setups and administration. Powershell Expert at advance level of Powershell (must have) Python Ability to Read/Write Python scripts for automation and enhancing prod montoring and DevOps Preferred Production experience across the following: Technical Expertise primarily trained in Windows OS, Citrix, Scripting PoweShell, Basic SQL and development code basic knowledge. Software/Application Skills Good skills knowledge in configuration management and supporting of the following .NET, C#/C++ and Java applications. Analytics Working quickly to analysis and troubleshoot for critical impact resolutions. Server Monitoring and deployment toolsets SVN, Python, Bladelogic, Altiris,Geneos, Dynatrace DevOps – Core knowledge of Ansible, BitBuckets, Artifactory ElasticSearch, Jenkins Interested candidates , please share your resumes to ashwini.shetty@kiya.ai

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. Qualifications: Bachelors degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience. English fluent (B2 C1) Job Description Missions: Perimeter: All Business application Worldwide in production. Resolve incident in a short time to give to the Business the best Quality. To work transversely with other service lines and business entities to meet the key performance indicators. Continuous improvement by participating to Problem management. The main activities are: Contribute to incident resolution, service request completion and Change implementation Participate to patching activities Shift Structure: The support team operates 24/7, with shifts organized to ensure continuous coverage. Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts. Flexibility to work weekends and holidays as part of the shift rotation is required. Technical Skills: Operating Systems: Proficiency in Windows and Linux Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components. Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues. Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies Database Management: Basic knowledge of SQL and database management systems Interpersonal Skills: Customer Service: Strong communication skills to explain technical issues to non-technical users Problem-Solving: Analytical skills to diagnose and resolve issues efficiently Time Management: Ability to prioritize tasks and manage time effectively Team Collaboration: Working well with other team members and departments Adaptability: Willingness to learn new technologies and adapt to changing environments Additional Skills: Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures Security Awareness: Understanding of basic cybersecurity principles to protect systems and data Benefits: Career development and training opportunities. Friendly, collaborative work environment with opportunities to make an impact. KEY EXPECTED ACHIEVEMENTS: Provide 1st and 2nd-level support for applications and middlewares to ensure smooth business operations. Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed. Change Management: Participation in the change management process Problem Management: Participation in the analysis of root causes of incidents Monitor application performance and perform necessary maintenance and upgrades. Create, maintain, and manage knowledge base articles and documentation for internal and end-user support. Collaborate with cross-functional teams to improve application functionality and efficiency. Perform system diagnostics, software configuration, and basic database queries to resolve issues. Monitor and report on application metrics, including uptime, performance, and user satisfaction. Interested candidates for above position kindly share your CVs on pranita.th@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

kinds,kinds,areasWhat would you do? The outlined responsibilities involve proactive monitoring, incident response, and release management, all crucial for maintaining the performance and integrity of the IT environment. Here's a breakdown of these duties: Continuously monitor alerts generated by monitoring tools. Evaluate their severity to determine the level of response required. If any actions are required in response to alerts, collaborate with the Level 1 (L1) team to ensure that necessary steps are taken to address the issues. Proactively use advanced monitoring tools like Application Performance Monitoring (APM) to perform in-depth analysis of systems, applications, or services. Keep people alert if find anything suspicious. Collaborate with DevOps: If anomalies or performance issues are identified through proactive monitoring, coordinate with the DevOps or Level 1 team to take appropriate actions. Play an active role in addressing Priority 1 (P1) and Priority 2 (P2) issues, guiding L1, L2, and DevOps teams to effectively manage these high-priority incidents, with a specific focus on monitoring, including APM data. Auto Healing: Monitor auto-healing tasks and log tickets with the Problem Management team for finding permanent solutions to recurring issues. Release Management: Manage Change Advisory Board (CAB) meetings for release management. Ensure that all releases adhere to the bank's policies and processes. Approval Process: Ensure that all necessary approvals are obtained before production deployments. This includes ensuring that changes are reviewed, tested, and approved as per the bank's policies and procedures. Be prepared to address audit-related questions from internal or external auditors regarding release management. Ensure that release management processes are well-documented and adhere to established standards. Regular Health Checks and System Monitoring: Conducting routine health checks and monitoring systems for abnormalities is essential for proactive issue detection. Resolving any anomalies promptly helps maintain system stability and availability. Owning P1 / P2 incidents till its closure: Incident management team needs to own the incident and ensure timely resolution / workaround as per agreed SLA. All necessary help required can be taken from DEVops, O/S, DBA, L3 / L4, Hardware, datacenter, infrastructure, Network teams. Providing Root cause analysis as per agreed SLA to bank team post getting it from team who is responsible for the issue in the agreed format covering Incident start and end time, downtime, action taken, workaround implemented, permanent solution, preventing action etc. Attending User Calls and Responding to Emails: For S3 to S6 (lower priority) tickets and S1 and S2 (higher priority) tickets, your role involves attending to user calls and responding to their emails. However, for S1 and S2 tickets, you might need to consult with Level 2 (L2) support and unit heads before responding. Supporting Batch Jobs: Assisting with regular batch job maintenance and addressing failures in these jobs at the first level helps ensure the smooth operation of systems and prevents disruptions. Executing Service Requests: Handling and executing regular service requests, and escalating to L2 when necessary, is part of ensuring that routine user needs are met efficiently. Basic Incident Analysis: When an incident is reported, performing a basic analysis, checking the knowledge base for existing solutions, and implementing these solutions after discussing with L2 resources can expedite incident resolution. Knowledge Base Updates: Keeping the knowledge base up to date by adding new issues and solutions is essential for building a repository of best practices and improving incident resolution times. Access Control: For L3 and L4 teams requiring access to the production system, ensuring that they follow a controlled and approved process is important for security and system integrity. Testing and Compliance: Before implementing solutions provided by L2, L3, or L4 teams, thorough testing and adherence to change control processes and approvals are crucial to prevent disruptions and maintain system stability. Logging the problem tickets for all recurring problems, innovations and automations area identified and required project kind of efforts. Minimum Academic Qualification - Graduation Job Location - CBD Belapur Interview Location - Chakala, Andheri East Notice Period - Immediate Joiner (Maximum 15 days)