113 L2 Support Jobs - Page 4

Application Support - Banking domain LOS , Banking domain. NBFC Domain 2+ years 5 days working. Mumbai - Lower Parel

Looking for candidates having experince on java production,L2 0R L3 Support engineer, troubleshooting, JIRA,SQL, java application, technical support, Basic coding of java is mandate and debugging SQL query writing experince is mandate

Role & responsibilities • Responsible for maintaining the technical knowledge of the customer environment. • Responsible for updating the technical documents in the Support & Application Management knowledge base. • Analyze log files, provide corrective measures, and propose technical preventive solutions to the First Line team or the customer success associate. • Spar with project members about technical/functional workarounds in the model in case of defining a correction due to an incident. • May execute hotfixes in the model on Production environments. • Responsible for defining clear instruction (documentation and training) towards the front office team for incidents, service requests, or executing predictive maintenance. • Responsible for maintaining an internal Reference environment. • Contact 3rd party suppliers related to incidents or service requests. • Responsible to execute deployment of DELMIA Quintiq applications in the customer production environment to conform release instructions from the project team. • Provides input on new functional/technical opportunities to the Client Executive. • Help to improve the internal and external Continuous Services processes. • As part of the Continuous Services team, you will have direct contact with customers around the world regarding updates to their raised incidents or service requests. Preferred candidate profile Technical competencies: Basic understanding about Windows Server Operating Systems. Hands-on experience using Java/C++/C#.NET, PowerShell or similar object-oriented languages. Experience with databases like SQL Server or Oracle is nice-to-have. Experience with Log Analysis, application, and system performance analysis. Basic understanding of TCP/IP Networking would be added advantage. Previous experience with DELMIA Quintiq would be added advantage. Competence requirements: • Strong analytical and troubleshooting skills. • Persistence and pro-active attitude. • Creative problem-solving skills. • Problem management skills. • Customer and result-oriented. • Excellent communication skills. • Highly customer and result-focused. • Sense of Ownership • Service and quality focus/mindset • Excellent English reading, writing, and conversation. • Flexible (After completion of probation period it is expected to be ready to work in rotational shifts). Interested and eligible candidates can apply directly or can share their updated resume with the current CTC, expected CTC, and Notice Period on careers-in@thelogicfactory.com

Skill: L2 support (service desk/Technical support) Experience: 3+ Years Qualifications: BE/B.tech, Bsc, BCA Salary: 4.8 LPA Location: Bangalore Shift: 24/7 NP: Immediate Must have: L2 support Regards, Jaya 7338960689

Hands-on experience in NOC operations (incident management, monitoring tools, L1/L2 support coordination) • Exposure to monitoring platforms (e.g.SolarWinds, Zabbix, Datadog, Splunk, Prometheus, or similar) • Comfortable working in rotational shifts Health insurance

JOB RESPONSIBILITIES : Collaborate with business users and stakeholders to gather and document functional requirements related to dealership operations (sales, service, parts, inventory, finance) Assist in the configuration and customization of DMS platforms Support end-to-end implementation of DMS modules, including data mapping, testing and go-live activities Prepare detailed functional specifications, user manuals and training documentation Participate in UAT (User Acceptance Testing) and support clients during and after deployment Troubleshoot issues and coordinate with technical teams to ensure timely resolution. Monitor system performance and recommend enhancements based on user feedback. Provide L2 support to clients and be the interface between L2 and L3 wherever required. Provide client training for application usage and best practices wherever required. Flexibility to work in shift roster. WORK EXPERIENCE: Minimum 6 months experience in Business Process Analysis, Documentation, UAT, Application Design, Configuration, and Test Scenario Generation, Requirement gathering, Gap Analysis and Mapping. Good analytical and problem-solving skills Good communication skills in English and Hindi Experience of providing L2 Support

Summary: The Salesforce Support Specialist is responsible for performing general declarative Salesforce administrative duties, assisting with the ongoing maintenance and development of the Salesforce instance, helping to deliver highquality enhancements, and providing 1st tier support for the organization. A Salesforce Admin provides day-to-day support, administration of Salesforce, maintain data cleanliness, and will generate/analyze simple to complex reports. Responsibilities: Lead on-site Salesforce support operations and ensure SLA adherence. Act as SPOC for coordination with Salesforce and peripheral systems. Drive faster issue resolution through cross-team collaboration. Understand architecture and integrations to guide troubleshooting. Support solutioning by advising on best-fit fixes and enhancements. Monitor SLAs, analyze breaches, and drive continuous improvements. Manage support workflows using JIRA/ManageEngine and maintain reporting. Identify recurring issues and recommend automation/process improvements. Stay updated with Salesforce and industry trends to suggest innovations. Promote documentation, SOPs, and knowledge sharing across the team. Preferred Experience/ Qualifications: 6+ years of professional experience as a Salesforce Administrator Degree in Information Technology or Computer Science. Degrees in similar analytical areas of study will also be considered. Salesforce Admin Certification is a MUST. Excellent communication skills and the ability to work as part of a team are essential. A successful candidate will also exhibit a strong desire to learn and understand all aspects of the companys operations and be able to interact directly with other departments. Highly organized with exceptional attention to detail. Ability to handle multiple priorities in a fast-paced environment. Certifications: Salesforce Certified Administrator or Salesforce Certified Platform App Builder (preferred). Project Management Professional (PMP) or Agile certification (preferred). Place of Posting: Candidates will be working out of Pune (Client site) and anywhere else subject to the organizations requirement.

Job Title: Network Support Engineer (IP/Ethernet) Experience: 3-7 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai Airoli Location Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Monitor alarms and performance metrics in a 24x7 NOC environment. Log diagnostics, resolutions, and RCA in ticketing systems. Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Strong analytical, troubleshooting, and documentation abilities. Note: Only candidates currently based in Mumbai are eligible to apply. Applications from other locations will not be considered . If interested please connect at WP/Mobile-7400498278 Email-ashish.u@genxhire.in

Location: Noida/ Mumbai/ Pune/ Bangalore Job Summary: L2 support Engineer for production application monitoring , and incident management resolution within defined SLAs. Involves works in shifts 24*7 Job Description: 4 to 5 years of experience in L2 support. Work in the L2 support team for production application monitoring and incident management resolution within defined SLAs. Involves works in shifts 24*7. Have some basic knowledge of monitoring tools like AppDynamics, Nagios, Kibana, ServiceNow, Jenkins, Postman. Have knowledge of writing basic SQL queries. Good Communication Skill is as there is direct client communication. Knowledge of Java/.Net will be an added advantage.

Job Purpose - This role offers individuals with foundational skills the opportunity to expand their knowledge in core IT administration, end-user computing, networking, and business-critical application support. RWS is focused on building a first-class internal IT operation that provides tools, procedures, methods, support, and infrastructure for a rapidly expanding global organization. This position requires working in shift-based schedules, providing support 24x5 with occasional evening and weekend work, with a planned expansion to 24x7 operations. The ideal candidate is highly motivated, customer-focused, and committed to service delivery excellence. Key Responsibilities - Respond to inbound emails, calls, and tickets from users experiencing technical IT issues (software and hardware), aiming to resolve them with a high level of customer service. Responsible for tracking incidents, managing change requests, and handling service requests from initial identification through to resolution, ensuring appropriate logging and escalation categories are used. Interact with users to resolve IT-related concerns, providing timely IT support in line with company SLAs. Deliver end-user IT support for internal RWS employees, ensuring a positive, consistent, and high-quality customer experience. Manage Service Desk (IVANTI) tickets to ensure timely resolution; end-user support may be provided through face-to-face interactions, phone, email, TeamViewer, or MS Teams. Perform basic and intermediate-level technical troubleshooting within defined scope. Ask targeted questions to users to quickly diagnose issues and escalate promptly if necessary. Monitor and track issues through to resolution (if within the scope of second-level support) within agreed time limits. Escalate complex incidents to appropriate higher-tier support in line with company processes to ensure customer needs are met. Support Windows operating system, software installations, and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage, and backup technologies. Plan and organize daily workload, prioritizing service calls and adjusting tasks to support high-priority operational requirements. Provide technical support using remote-control software, email, phone, or chat to RWSs global user base. Manage assigned issues through the Service Desk incident management system. Ensure the status and history of issues are accurately monitored, updated, and closed upon resolution. Adhere to policies and procedures, suggesting improvements to support processes for better service quality. Follow security processes in line with company policies and regulations. Maintain documentation, procedures, and standards, and submit asset information as required. Gather and document comprehensive information for escalation teams to conduct advanced investigations. Collaborate with teams such as Business Applications when resolution depends on application-side changes or fixes. Participate in ongoing development by engaging in ad-hoc project work as required. Skills & Experience - 4 – 6 years in an IT support environment. Windows Server (2012/2016/2019/2022). Microsoft Office, Active Directory, and Office 365. Windows Desktop (10/11) Microsoft Exchange Basic networking protocols (TCP/IP). Antivirus technologies. Internet technologies (WWW, FTP, Email, TCP/IP, VPN). Expertise across multiple ITSM toolsets. Proven ability to reduce call volumes through trend analysis and service improvements. Experience working in customer-focused environments. Strong troubleshooting and fault-finding skills. Ability to remotely guide users through IT systems to gather relevant information. Strong verbal and written communication skills (English). Professional and approachable email/telephone manner with excellent interpersonal skills. Proficiency in using email and Microsoft applications. Willingness to work in a shift-based schedule. Shift Timings - There will be a rotational shift timing as mentioned below - NASA - 8 :30 PM to 5 :30 PM (IST) APAC - 9 to 6 PM (IST) EMEA - 11 AM - 8 PM (IST) Split shifts - 4 PM to 1 AM and 2 PM to 11 PM (IST)

We are seeking Product Support Engineer which would be part of the 1st Line Client Services Team and is responsible for providing 1st line support 24/5 to kACE clients. This team is responding to a wide variety of inquiries, including but not limited to financial industry questions, product functionality, technical troubleshooting, and data questions. Key Responsibilities Serve as the first point of contact for clients who is seeking product, data, mathematic and technical assistance over the phone or email Troubleshoot and facilitate the resolution of technical issue and pricing issues Perform remote troubleshooting through diagnostic techniques and pertinent questions Proactive monitoring of kACE hosted services and action issues to resolution Provide exceptional proactive client support and product support Walk the client through the problem-solving process Escalate, if needed, unresolved problems to a higher level of support Capturing underlying business implications of client queries and help feed this information into kACE product development cycle. Service and management of client inquiries/requests in a timely manner Pass on any feedback or suggestions by clients to the appropriate internal teams Records and tracks issues from outset to conclusion Follow-up and update client status and information Maintain client detail, inquiry resolution, and track record of correspondence in SF.com Assisting clients with Installation and Implementation of kACE products. Collaborate between the various stakeholders (Client, Account management, Client Services) Review daily priorities and take appropriate action to ensure results are achieved and SLAs are met. Work 24/5 Shifts including public holidays and weekends Ability to provide coverage during EMEA, Americas and Asia time zones Skills & Qualifications: Proven +5 Yrs. experience in documenting business processes, preparing test cases, and creating business cases with ROI focus. University Degree educated Strong customer service and communication skills Strong analytical ability and displays logical approach to troubleshooting Ability to speak knowledgeably to active market participants Must be able to quickly gain a detailed understanding of the client, their products, and their business Self-motivated and performance driven Positive attitude and ability to work proactively and independently Team player and excellent inter-departmental communicator Tech savvy with working knowledge of office products Strong organisation skills, able to prioritise effectively both internal and external clients Proficiency in English, written and verbal. Desirable Knowledge and skills Previous experience in a similar function on a service desk Experience in a client facing role Appreciation of front office systems, architecture & platforms Understanding of the FX Options and FX market Ability to write technical / methodical instructions or user guides for external facing clients Experience with Windows, FIX protocol and SQL Understanding Financial Mathematics Other languages i.e. Spanish, Japanese, Mandarin but not essential

International Technical Voice Process Experience -1 year min in Int Technical Process Qual: Graduation Mandatory Location -Bangalore Both Side Cab Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478/genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA + Incentives + Allowances

Shift Timings : There will be a rotational shift timing as mentioned below - NASA - 8 :30 PM to 5 :30 PM (IST) APAC - 9 to 6 PM (IST) EMEA - 11 AM - 8 PM (IST) Split shifts - 4 PM to 1 AM and 2 PM to 11 PM (IST) Key Responsibilities Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolving by providing a high level of customer service. Responsible and accountable for the tracking of incidents, change management and requests from initial identification through to resolution, ensuring that appropriate. categories for logging and escalating incidents and requests are used. Interact with users to resolve IT-related issues and provide IT Support in a timely manner in line with company SLAs. Provide end-user IT support for internal RWS employees, ensuring that the end-to-end customer experience is positive, consistent and high quality. Manage Service Desk (IVANTI) tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, TeamViewer or MS TEAMS. Performing basic and intermediate level technical troubleshooting for issues/problems as per the scope defined. Asking the customers targeted questions to quickly understand the root of the problem and escalating promptly if required. Keeping track of the issues through to resolution (if the issue can be resolved within the scope of the 2nd Level), within agreed time limits. Escalate complex incidents to appropriate upper-line support members in line with company processes to ensure customer demands are met. Provide support for Windows operating system and software installations and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage and backup technologies. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high-priority calls to meet operational requirements. The types of support provided will include the use of remote-control software and email or phone call or chat support to RWSs Global user base. Responsible for the management of all issues assigned to them through the Service Desk incident management system. Ensuring that the status and history of issues are monitored, updated and closed on completion. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards and collate and submit asset information as required. Gathering and documenting as much information as possible for the escalation teams to perform an advanced investigation on the issue. Collaborate with other teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on the application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills & Experience 4 6 years’ experience within an IT support environment. Windows Server 2012/2016/2019/2022. Microsoft Office, Active directory and O365. Windows Desktop 10/11. Microsoft Exchange. Basic Networking protocols TCP/IP. Antivirus technologies. Internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN). Expertise across multiple ITSM tool sets. Proven expertise in reducing call volumes through trending and service improvement. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English). Excellent email/telephone manner and good interpersonal skills. PC literate with working knowledge of using Email and Microsoft packages. Willingness to work in shift-based schedule.

We have the opening for Application Production Support role for one of our leading investment banking client in Mumbai location. Exp: 2 to 5 years Responsibilities Direct Responsibilities Understanding of the flow & overall business in investment banking Ensuring the accurate calculation of capital measures such as value-at-risk (VaR), stress VaR, Incremental Risk Charge (IRC), and Comprehensive Risk Measure (CRM) including the floor calculation, counterparty risk exposure capital and VaR-on-CVA for the perimeter covered by the approved internal models. Ensuring the timely re-calibration of these models and performance of back-testing to support the usage of these models for the capital declaration. Ensuring the accurate calculation of other critical risk measures such as credit value adjustments and market risk reserves that impact the banks P&L Ensuring the timely provision of other risk measures such as stress testing and Greeks required by users for limit monitoring, analysis and reporting. Ensuring users of the system receive the agreed level of service Responsible Data integrity: responsible to check the data integrity within the system. Research, diagnose, troubleshoot and identify solutions to resolve functional/data issues/queries Able to understand KPI reporting, prepare accurate and timely reports Provide a first level of explanation on level and the movements of the risk metrics displayed and computed within Risk Systems: Risk Sensitivities, Capital Charges, Reserves, Stress Tests, CVA, Limits, and Exposure. Appropriate and timely communication with all stakeholders Successful candidate is expected to perform the above tasks in collaboration and agreement with the team leaders, project leads and other development staff, and where necessary with the Business Analysts, Application Production and Infrastructure teams. Functional/Business Support experience. Awareness Market and counterparty risk If interested , please share your cvs to ashwini.shetty@kiya.ai

This opening is for one of our leading Investment Banking client in Mumbai location Exp level : 7 to 9 years Responsibilities You will provide support in the migration to the cloud solution. You will be responsible for the installation and effective running of File Transfers by CFT and XFB Gateway. You will be responsible for the installation and effective running of Sentinels file Transfer monitoring. You treat and resolve CFT incidents by diagnosing and determining severity and priority and deciding what actions to take to restore the service. You prepare, document and execute changes in accordance with internal procedures and in relation to the various stakeholders and clients. You verify the correct execution of these change requests and, if necessary, you implement a backup plan. You participate in the validation of the monitoring and the procedures and exercises of "Disaster Recovery". You ensure support for applications outside normal business hours. You create and maintain the up-to-date documentation in collaboration with the squad. You are involved in maintaining and improving operational quality. You will have regular contacts with the teams of the other technical fields, BPI, ITG, Helpdesk, the different Business Lines of the bank and the teams of BNP Paribas, the external suppliers. Technical & Behavioral Competencies Cloud solutions (Iaas, Paas using Kubernetes, Docker) The knowledge of CFT/XFB gateway on windows and / or Linux You are a technician and have a strong interest in support activities. Experience in managing incidents and problems is an added advantage. Knowledge of Axway Sentinel (Monitoring tool for File Transfer). Knowledge of Ansible Tower PGP(Pretty Good Privacy). Knowledge of Python, secure transport, shell, perl (Will be added advantage) Operational knowledge of the mainframe, including ISPF, JCL and REXX Good knowledge of Linux, Windows Problem determination, workaround resolution, root cause analysis, major incident managements

The Job Responsibilities: Your duties will include providing technical L2 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing. Liaising with other team members, Product, Development and particularly the infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery. Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Gurgaon office, you will be responsible for handling escalations, identify and communicate technical resolutions in English. Your Profile What Were Looking For: University graduate or equivalent with background of bachelors in computer science. Ability to read and trace Java, C++ and/or scripting languages. Possess the understanding of PAAS and implementation with OpenShift. Experience or having high motivation to pick up cloud implementation on AWS. Experience in handling client issues and expectation management. Experience in Application Support, software development and deployment (SDLC). Good Unix skills, including scripting experience. Experience of XML and XSLT. Experience of databases including SQL scripting, preferably but not limited to Oracle. Good understanding of messaging platforms and protocols like FIX and IBM MQ. Understanding of networking principles, its practical uses and basic troubleshooting. Experience in encrypted connectivity channels utilizing SSL and TLS. Have experience of working in the Finance Industry. Knowledge of the Financial OTC Derivative and FX products. Good understanding of Application Support processes. Awareness of Derivatives products and post trade processing (desirable). Be flexible regarding hours including weekends and public holidays. Knowledge of financial protocols like FIX, FPmL, TOF etc Ability to understand Application architecture, and able to effectively navigate to the problem area. Ability to apply analytic methodology, such as trending, distribution etc., to get insight from application data to help troubleshooting.

Role & responsibilities Provide Level 1 and Level 2 support for issues related to Office 365 , Intune , and Exchange Online Troubleshoot and resolve incidents and requests logged in the ticketing system Manage user onboarding/offboarding (mailboxes, Intune enrollments, access controls) Support end-users with issues like email access, device enrollment, Teams/SharePoint, MFA, and application policies Create and maintain documentation of issues and resolutions in the ticketing system Escalate complex issues to senior engineers or vendors when required Ensure compliance with client-specific security and data handling standards Provide user guidance on best practices for secure usage of Microsoft 365 tools Participate in team meetings and share knowledge to drive continuous improvement Preferred candidate profile At least 2 years of experience supporting Office 365 , Intune , and Exchange Online Strong understanding of user management, licensing, and security best practices in Microsoft 365 Experience with ticketing tools. Solid troubleshooting skills for email, authentication, and mobile device management (MDM) Excellent communication skills to provide clear, user-friendly support Ability to prioritize and handle multiple tickets in a fast-paced environment Certifications like MS-900, MS-102, or MD-102 are a plus

6.0years of experience in application or production support. Proficiency in SQL – writing queries, joins, data validations, and debugging. Experience with AWS services such as EC2, RDS, S3, CloudWatch, IAM. Should be strong in SQL & AWS Cloud.

- L2/L3 support: M365 (Exchange, SharePoint, Teams, OneDrive, Intune MDM/MAM, VDI) - App/user testing & debugging - Collaborate with Service Desk/OEMs - Support config, testing DR/BCP - Document issues & resolutions - CCNA-level networking preferred

Minimum 4+ years experience in End User Computing Domain and Technologies including SCCM I/;Sound knowledge on processes for Software Distribution processes and toolsets (Applications/Packages/App-V packages) and App Catalogues. Sound knowledge on Security Patch Management processes and custom reporting, 3rd Party Application patching, Vulnerability Management toolsets. Good knowledge on SQL and WMI queries, collections, user and device affinity, collections and compliance settings. Good knowledge on Image Management processes along with supporting toolsets like MDT, WADK, and Cloud based provisioning. Have understanding / working knowledge on Technologies like Office 365, Intune, Azure, Application Packaging, and Virtualization technologies. Deep knowledge on Operating system versions (Windows 10, Windows 7, Server 2012, 2016), its configurations. Ability to support issues pertaining to SCCM infrastructure, Image Management and relevant services. Understanding of Service Level Agreements and ITIL Processes and Ensure goals for (SLA) Service Level Agreements are met along with Service Now Tool. Excellent knowledge on supported processes like Requirements gathering, Customer and Stakeholder communications, Project control incl. effective learning skills. Good English Communication Skills - Spoken and Written including technical writing; with strong interpersonal skills Flexible with Shifts (open for 24*7 support) Sound knowledge on Security Patch Management processes and custom reporting, 3rd Party Application patching, Vulnerability Management toolsets. Good knowledge on SQL and WMI queries, collections, user and device affinity, collections and compliance settings. Provide the L3/L4 support for the issues pertaining to SCCM infrastructure, Image Management and relevant services. Understanding of Service Level Agreements and ITIL Processes and Ensure goals for (SLA) Service Level Agreements are met along with Service Now Tool. Good English Communication Skills - Spoken and Written including technical writing; with strong interpersonal skills Flexible with Shifts (open for 24*7 support) Interested Candidates can share your updated resume to the below email id: sowmiya.m212910@cognizant.com

Roles & Responsibilities: Strong problem-solving and troubleshooting skills Troubleshoot and diagnose complex problems with software and hardware Installation of Routers , Switch , Firewall, LAn Cables Required Candidate profile Windows/Linux OS, NW Equipments like Server, Switch, Firewall, Security Certificates, Installation of Routers , Switch , Firewall, LAn Cables, DevOps and agile working methodologies

International Technical Voice Process Experience -1 year min in Int Technical Process(SD) Qual- Graduation Mandatory Location - Pune/Bangalore Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah- 7737536478 / genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA+Incentives+Allowances Both Side Cab

Role: Network Engineer Skillset: Network Engineer with GNOC Department Name: OCI, Physical Networking Experience: 3 - 5 Years Qualification: Graduation (Preferred to have BTech/BE) Shift Coverage: For now, itss IST & UK hours but candidate should be open for 24x7 as per requirement. Location : Bengaluru Package: 7LPA max JD & Skill requirement: Should have experience working in GNOC environment at L2 level managing large Data Center. Experience working in a large ISP or cloud provider environment. Experience with vendors like Juniper, Arista, Cisco on routers & switches. Should have experience working on Spine leaf, BGP, ISIS, OSPF, port channel. Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Good to have experience in Automation, Python, Puppet, and/or Ansible, Jira tool. Experience working on incident, change, service request. Experience with RCA, RMA process. Experience in handling and contributing to Major incident calls for Sev1, Sev2. Strong oral and written communication skills. Good to have Cisco and Juniper certifications

Hi All, We are hiring for our MNC based client for Pune location. Looking for candidates experience with support and operations. Experience in JCL. Experience in CA7 schedule or control M. Experience with Mainframe operations, console monitoring, mainframe support. Hands on L2 ad L3 support. Note : This is an operations role and candidate should be ok with the rotational shift and 5 days WFO.

Role & responsibilities Deliver exceptional customer service to all walk-up clients. Provide hardware and application support, including asset management and tracking. Install and configure standard firm images on laptops and desktops. Interface with external customers and vendors as needed. Support new technology rollouts under supervisor guidance. Offer rotational after-hours emergency support as per service agreements. Deploy and support mobile devices, including setup, activation, and troubleshooting. Build strong relationships with users across all levels; promote ITS services and maintain ownership of issue resolution. Follow established processes; document issues/resolutions in knowledge bases and service tickets. Perform password resets and manage workstations using Active Directory. Support and provide training for A/V and video conferencing equipment. Assist infrastructure teams (LAN, WAN, Telephony) with onsite support when needed. Preferred candidate profile • B. Tech, BE & Engineering Graduates • Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage