'L2 Support Engineer'

We’re Hiring: L2 Support Engineer (Remote – Vadodara, Gujarat)

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We're looking for an experienced Level 2 Support Engineer to join our growing team!

Location: Vadodara, Gujarat (Remote)

Employment Type: Full-Time
Experience Level: 5+ years in technical support or related field

What You’ll Do:

• Provide second-level technical support to clients and internal teams
• Troubleshoot complex software, network, or system issues
• Collaborate with L1 engineers and escalate critical issues to L3/dev teams
• Analyze logs, identify root causes, and implement corrective actions
• Maintain documentation of issues, solutions, and best practices

What We’re Looking For:

• Strong knowledge of Windows/Linux environments
• Experience with databases (MySQL, PostgreSQL, or similar)
• Familiarity with APIs, logs, and network troubleshooting
• Strong communication and problem-solving skills
• Ability to work independently in a remote setup

Nice to Have:

• Experience with cloud platforms (AWS, Azure, or GCP)
• Scripting knowledge (Bash, Python, PowerShell)
• ITIL Certification or similar is a plus

Why Join Us?

• 100% Remote work opportunity
• Collaborative and supportive culture
• Growth-oriented team with exciting projects

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Work from home

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• Technical support: 1 year (Required)

Location:

• Vadodara, Gujarat (Required)

Work Location: In person