L1+ Engineer at NOC

About Company:

Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape.

Position: L1+ Engineer at NOC

No of Position

Location-

Qualification-

Mandatory Certification

• Valid CCNA / JNCIA Routing and Switching / Security
• OEM valid intermediate-level SD-WAN certification

Experience-

Responsibilities

a) Monitor and report alerts from network devices

b) Work on raised and assigned tickets/alerts from the ITSM tool:

• Identify the fault
• Assign severity
• Follow troubleshooting procedures
• Ensure timely closure of alerts/tickets

c) Handle fault management with service providers for network-related issues:

• Initiate trouble tickets
• Follow up until resolution
• Escalate if required

d) Coordinate with L2 engineers for issue resolution and change management

e) Perform network-related changes on network devices as per role and accessibility defined in SOP

f) Prepare and maintain network-related reports such as:

• Branch down call report
• Bandwidth utilization report

g) Monitor and manage the Bank’s network infrastructure (devices, links, etc.)

h) Provide escalation support for L1 (Zonal Engineers); escalate issues to L2/L3 engineers if not resolved

i) Receive calls from branches, raise tickets (if not already available in the system), and share the ticket number

j) Add new network devices into the network and ensure they are recorded in the asset management system

k) Follow up with engineers at Zonal Offices/Field teams to restore network uptime (links and devices)

l) Follow up for RMA replacements