Junior Customer Service Associate

About Us.

We are an innovative skin, beauty & wellness brand headquartered in Pune, operating an e-commerce platform with multi-brand retail services across India and a signature facial spa (skin studio). We are a dynamic team looking to grow our physical presence and expand to Mumbai & Delhi.

As a Customer Service Associate, you will be pivotal in ensuring exceptional customer experiences across multiple channels.

Key Roles & Responsibilities

• Customer Communication:

  Communicating with customers for all general queries on

  various platforms

  - socials, WhatsApp, calls, emails, and in person.

• Technical Coordination:

  Addressing and resolving technical skincare inquiries by coordinating with internal teams.

• Order Management:

  Assist customers with order placements, modifications, and cancellations, ensuring accuracy and timely processing. Support in creating draft orders.

• Record Maintenance:

  Maintaining customer records and ensuring personalized customer engagement.

• Issue Resolution:

  Logging and tracking customer service issues and errors, and following up until resolution.

• Trend Reporting:

  Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.

Profile

• Experience

  : Minimum 1 year in customer service, customer interaction, or any customer-facing role in the beauty or wellness industry.

• Industry

  : Beauty, Skincare, Wellness Retail, Hospitality, E-commerce preferred.

• Skills

  : Excellent communication and interpersonal skills, especially in English.

• Degree

  : Graduate in any of the following fields: liberal arts, English literature, psychology, marketing, hospitality, or health and wellness.